United Airlines

Dear Mr. [redacted]: The two $50 electronic travel certificates were combined and applied to reservations confirmation number [redacted].  Apparently, the ticket associated with that reservation record was refunded.  And once the discount is used, the discount will not be reissued for future use.  To bring this to an amicable conclusion, I am sending you a new $100 electronic travel certificate which will arrive separately via email within at least 24 hours. We look forward to welcome you onboard United again soon. Sincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted] Tell us why here...

Dear Mr. [redacted]: Your complaint to the Revdex.com has been forwarded to Corporate Customer Care.  I appreciate this opportunity to respond. I’m very sorry to learn that your [redacted] mini and [redacted] book Pro were missing from your checked baggage when you arrived in Istanbul....

Your frustration is understandable. It is also disappointing that you have not heard back from TSA, [redacted] Airlines or [redacted] Insurance. Just for your information, [redacted] Insurance only deals with unexpected expenses related to flight irregularities, not to items missing from checked baggage. You have not mentioned if you submitted a claim form for the missing items. For international flights, the claims must be submitted within 7 days of arrival, and you have 21 days to submit the form to our Claims Department. Since you traveled in May, that window has expired unfortunately. The last carrier in your itinerary is responsible for completing and filing baggage irregularities, in your case [redacted] Airlines. Although we’re unable to reimburse you for your items, I have requested a $400 Electronic Travel certificate as a gesture of goodwill for you. The details will be sent via a separate email in approximately 3 business days. As a gentle reminder for the future, it is recommended that you keep lap-tops, cell phones, [redacted] etc., in your carry-on so that they are in your possession at all times.          We thank you for your business, and look forward to welcoming you on board your next United flight in the near future. Regards, Ms. Avi [redacted] Corporate Customer Care United Airlines Case [redacted]

Dear Mr. [redacted]:   In order to best assist you, I do require the 13 digit ticket number, provided this is past date travel.   If this is in regards to upcoming/future travel, then you must contact United Reservations directly for assistance,as I do not have access to the reservations...

system.   You may reach United reservations directly at: 1-800-UNITED1.   Agents there may view your reservation, and provide the best resolution.   My apology for any confusion.       Regards,   [redacted] [redacted] Corporate Customer Care Case:[redacted]         Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristen [redacted]

March 8, 2016 Dear Mr. [redacted]:   The Revdex.com has forwarded your correspondence to my attention.   We apologize for any confusion surrounding your upgrade request and ticket purchase. MileagePlus upgrade awards are capacity controlled and may not be available at the time of...

request. Miles and co-pay amounts will be deducted at the time of request or when you are place on the waitlist. This information is available on our published website, united.com. Home > MileagePlus program > Use award miles > Upgrades overview > MileagePlus Upgrade Awards Mr. [redacted], we realize you would prefer to have an upgrade confirmed immediately, regrettably, we are unable to confirm your upgrade at this time. Our waitlist system is designed to protect the interests of our most valued customers, like yourself. We will continue to monitor the flight and will clear the upgrade waitlist, if possible.   Due to your disappointment in this process you have requested a refund, and were advised this is not possible. The ticket you purchased is non-refundable, and is sold with certain restrictions. Unrestricted tickets are also available upon request. Although more costly, an unrestricted ticket may offer a greater degree of flexibility.   We appreciate your business as a valued member of our MileagePlus program and look forward to welcoming you on board a future United Airlines flight.   Regards,   Judith [redacted] Corporate Customer Care Case [redacted]

Dear Mrs. [redacted]:Thank you for contacting United Customer Care again through the Revdex.com.  We are sorry you were dissatisfied with our response and goodwill gesture.  We have reviewed your request and support our colleague's original correspondenceI'm sorry your seat...

assignments were different from what you originally booked. I can understand how getting your choice is very important.   It wasn't our intention to upset you with the change. I'll make sure to pass your feedback along. While we do our best to work with everyone's preferences, we're unable to guarantee seat assignments as our operation continually changes.  We're listening to our passengers more than ever and will continue to work hard to be your airline of choice. I hope your next trip goes smoother. Once again, I'm sorry for any confusion with your seats.   On behalf of United, we look forward to welcoming you aboard soon.  Regards,   [redacted] Corporate Customer Care Case ID [redacted]

Complaint: 11705363
I am rejecting this response because:  I was inconvenienced once when your airline destroyed my bag. Now you want to inconvenience me a second time by going back to the airport. I live over an hour a way from the airport and I am a single dad, so you want be to drag my kids along as well.  I would like to understand why photographic evidence is not sufficient?  
Sincerely,
Brad [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. They offered a travel certificate but did not specific the amount which will probably compensate for the loss I acquired during my travel with them. This won't be certain until I receive more information from them. 
Sincerely,
[redacted]

Dear Mrs. [redacted]:I am responding to the correspondence you forwarded to the Revdex.com.  I am sorry to hear you have not received the 10,000 miles you were expecting for the United Vacation promotion you referred to.  I also understand your frustration that you have been unable...

to get the help you needed from several representatives you spoke to.  I did review the details of the promotion.  I see the promotion was offered for packages purchased between 11/1/17 and 12/15/17. You stated you purchased your package on October 12, 2017.  However; I have deposited 10,000 goodwill miles into your account due the extenuating circumstances.  The miles should be posted to your account in a few days.Thank you for your patience on this matter and have a nice day.Regards, Susan [redacted]Corporate Customer CareCase: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11101244, and find that this resolution is satisfactory to me.
Sincerely,
Tamer [redacted]

Dear Ms. [redacted]: I am responding to the correspondence you forwarded to the Revdex.com.  I am sorry to hear you were unable to travel on March 02, 2018 due to the adverse weather conditions.  I did confirm that the ticket was refunded on March 07, 2018 to the credit card...

used.Thank you for your patience on this matter and have a nice day,Regards,   Susan [redacted] Corporate Customer CareCase:  [redacted]

Dear Mrs. [redacted]: We are not able to refund voluntarily cancelled reservations on this type of ticket but when you are ready to purchase new tickets, please be sure to call United Reservations and have the reservation confirmation number on hand.  The tickets are valid for one year from the date of purchase towards new tickets. You will be charged the fare in effect at the time the new tickets are purchased and a change fee per ticket. It is unfortunate that you chose to cancel your and your family’s trip instead of paying the oversized checked baggage charges.  If you should have further questions or concerns regarding this new reservations, please do not hesitate to contact United Reservations at 1-800-UNITED-1. Reservations specialists are available 24/7 and will be glad to hear from you and happy to help. We appreciate this opportunity to respond.  Regards,   Eve [redacted] Corporate Customer CareCase:  [redacted]

Dear Mr. [redacted]: If a customer is not satisfied with United's products or services, we do not issue ticket refunds or refund the cost of checked baggage service charges in any situation where transportation has been provided, as was the case.  Your baggage was transported and a $** refund of the checked baggage service charge does not apply.  You were, however, provided with a $** electronic travel certificate in the interest of good customer relations, and this electronic travel certificate can be used by or anyone you choose.  If you should have any questions or concerns with redeeming the electronic travel certificate online, please do not hesitate to contact Web Support at ###-###-#### or via email at [redacted]@united.com.     Thank you. Sincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted]

Dear Mr. [redacted]:I just called you and left you a voice mail asking for a phone call back.When we first talked, and we settled the complaint, it was resolved that I would send $300.00 dollars travel certificates, one for you and one for Ms. [redacted].  Now I understand you changed, and you want all travel certificates to go in your name and none for Ms. [redacted].Please re-confirm.  Regards, [redacted] [redacted]Corporate Customer Care

Complaint: 11119770
I am rejecting this response because: I don't feel United airlines is taking responsibility of their employees. One told me I will be refunded the rent a car and when I called about the baggage within 24 hours the employee stated he is handling everything about the trip. He never stated I had to call a different number. 
Sincerely,
Christopher [redacted]

Dear Mr. [redacted]: We consulted with our Baggage Resolution Service Center and was advised that a representative from the Baggage Claims office followed up with you via email today to rectify this matter.  We are providing a copy of this correspondence which provides the details for your records; the email follows my response.  Thank you for your business. Sincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted] March 22, 2016 Two drafts have been mailed to the address below in payment of your lost luggage.  The initial draft [redacted] was mailed on 7/1/15; after being advised it was not received a second draft [redacted] was issued on 8/19/15.  Please confirm your mailing address; and once it is confirmed that this payment has not been cashed, I will issue a 3rd draft in payment of your lost luggage claim. Sincerely Yvonne [redacted]/STC ADDRESS ON FILE [redacted]e Apt [redacted] KY [redacted] Tell us why here...

Dear Mr. [redacted]: The Revdex.com has shared your information with United Airlines’ Customer Care Department, and we are truly sorry for the difficulties you experienced with redepositing the award miles redeemed for Ms. [redacted]’s unused award ticket into your MileagePlus...

account.  We submitted Ms. [redacted]’s award ticket information to our MileagePlus Service Center and they redeposited the miles into your MileagePlus account; the miles now appear on your MileagePlus account statement.  If you should have further questions or concerns regarding your MileagePlus account, please do not hesitate to contact the MileagePlus Service Center via the website at www.united.com/contactMP. And as a gesture of our concern for any inconvenience you experienced, we would like to credit your MileagePlus account with 7,500  MileagePlus miles which are valid for future award travel.  Please allow at least 5 business days for these miles to post to your MileagePlus account.  In the meantime, your patience is appreciated. Thank you for your support as a MileagePlus member, Mr. [redacted].  We look forward to continue serving your travel needs. Sincerely, [redacted] Corporate Customer Care United Airlines Case ID [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted] Your correspondence addressed to the Revdex.com has been forwarded to my attention for review.  Please accept my apologies for the disappointment you have expressed regarding a refund of your award travel.  I have submitted a request for a refund of the...

taxes, but the $75.00 award booking fee is non-refundable.  I appreciate your understanding. You may track the refund request online at www.united.com/refunds using tracking number [redacted].  Mr. [redacted], your business and satisfaction are especially important to us.  We understand the value of your decision to fly with us and we'll make every effort to leave a better impression when we have the privilege of serving you again. Best regards, [redacted]Corporate Customer CareCase:[redacted]

Dear Mr. [redacted]: I'm sorry you had to find a different way to your destination.   I can only imagine the frustration and apologize for the unexpected changes. We normally do not reimburse the alternate transportation, We send a refund request for the unused ticket...

portion.  Our records indicate that my colleague issued a check for $150.00 which is the maximum reimbursement for the car rental expense when.  We also refunded the unused portion of the ticket in the amount of $81.55. I am sorry we are unable to refund the remainder of the car rental expense.   Thank you for choosing United for your travel. We look forward to a future opportunity to give you a more positive experience. Regards,[redacted]Corporate Customer CareCase [redacted]