United Airlines

This is not acceptablePlease give me a number I can call to speak to someone.I will file a complaint with my credit card company today Complaint: [redacted] I am rejecting this response because: Sincerely, Moshe [redacted]

Complaint: [redacted] I am rejecting this response because: I don't agree with this decision as the receipt is being produced after the factTo me it seems like a dishonest business practiceConsidering the amount of bad PR United has had, one would think you would at least make some small attempt at making the customer happyMy boss booked this flight for me otherwise I would never fly UnitedThis incident reinforces my position Sincerely, Ajay [redacted]

June 20, 2016Dear Mrs [redacted] :We are sorry for your continued disappointment considering you have submitted an additional correspondence to the Revdex.com We regret you feel that your husband's situation was not handled properlyPlease understand that our Customer Refund Services processed your husband's refund based on our company procedures However, we regret that you did not receive your husband's electronic travel certificate information Possibly, the email containing his certificate information defaulted to his junk/spam folder Our records reflect that a duplicate copy of your husband's electronic travel certificate information was emailed to him on June 16, Regrettably, we are unable to provide a refund since your husband's ticket was issued under a non-refundable fare But, just to let you know that an electronic travel certificate is used as cash toward a purchase of a ticket for flights operated by United and United Express worldwide and is valid for one year from the date of issue A ticket must be booked by the expiration date on the certificate but, travel can commence after that As a rule, our schedule is open to book days out The certificate cannot be sold however, it is transferable to a passenger of choice A certificate is redeemable on united.com or by calling United Reservations.Mrs [redacted] , we hope that your husband may find a future opportunity to use the electronic travel certificate that was previously issued to him.Sincerely, [redacted] United Airlines Corporate Customer CareRef # [redacted]

Dear Mr***: I'm sorry you were disappointed with the schedule changeI understand this isn't how you wanted your trip to beginI'll pass along your feedback so we can continue working hard to be the airline of your choiceWe want to deliver the schedule you need, but sometimes there are operational limitationsI apologize for the inconvenience From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending your uncle an Electronic Travel Certificate for a little over the amount you requested, which will arrive via email in a few daysWe want to deliver a comfortable and on-time flightI hope your next one brings you that experienceOnce again, I'm sorry Thank you for your business and loyaltyWe look forward to serving you on your next United flight Regards, Markeia [redacted] Corporate Customer Care Case ID [redacted]

Complaint: [redacted] I am rejecting this response because: All the investigation they did from their employee's is reporting on their end, They need to involve other passengers who were traveling on the same flight with usNot one time airline staff mentioned this flight was canceled due to weather, they gave us incorrect information and they put the reason in system that it was due to bad weather, I do not want to go in to details again you may go read my first emailI have no faith or wish to travel with united air line anymoreI am surprised to see united airline is doing one sided investigation of this situation and believing their own employees who disappeared from the gate for hoursThey need to involve the pilots and ask them what happen or involve the other passengers , I am sure they will have the same feelings like I doI am so upset the person who investigated this did not pay attention to most my concerns.My father still complains back pain due to sitting at the airport for so long.I would go to my lawyer and take legal action if they did not open the true investigation own there own and resolve this issue I do not want $value coupons, that does not cover my losses , at minimum give us round trip ticket vouchers or refund in check shape minimum of $to cover our lossesI am not willing to take risk flying with united airline again with my parents for sure They need to prove it if this was only due to weather not because their staff was not eligible to handle the busy weekend or holiday rush, how can they just go by whatever is told by their staff ? Sincerely, [redacted] ***

September 15, 2016Dear Mr***:We are sorry to hear of your complaint filed with the Revdex.com regarding you and your family's travel arrangements on our Star Alliance partner, Lufthansa We regret to learn that your return reservation was cancelled however, you did not receive a notification message Like most airlines, computer automation is used to communicate with airline reservations systems for reservations records, electronic ticket transactions and boarding pass processesThousands of transmissions are sent between the airline and Travel Agency systems each day without a problem.Our records reflect that your reservation was made through a Travel Agency Therefore, if your Lufthansa's flights were cancelled their system would have auto-generated a message to your Travel Agency regarding this change in flight schedule In turn, it would be your Travel Agency's responsibility to contact you and provide further assistanceMr***, we truly value you and your family's business Should your future hold any plans for air travel, we hope you may consider flying United Airlines.Sincerely, Judy [redacted] United Airlines Corporate Customer CareRef #

That is so incorrect, There is no way that an individual will travel with a suitcase from an airport that is 12lbs over and you will not be charged $for overageI travelled from UVF with all my baggage within the correct lbd limitT personally do not want their travel certificate because I can by my own ticket when I am ready to travelThey need to reimburse me for the full cost of my headphonesThis is the seconf time that this airline United had damaged my baggabe abd its content and they have refused to repay me Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: united still didn't offer to compensate for their system error, their records are not correct and the resolution provided is not acceptable Sincerely, [redacted]

I am not going to legitimatize Sears Heating and Cooling's answer to my complaintTheir reply is an insult and attempts to cover up a bad business practice that borders on Fraud.They quoted me $1,700, S1,and $to repair my furnace; never once mentioned that the furnace made by Bryant which Sears Installed in my home in September, was on a Year WarrantyThe $quote was to repair a difficult combustion blower failure.The other two prices were to do better repair and cleaning work.I had the Trane Dealer ***'s Technician look at the Bryant Furnace (which they don't carry or work on); Their guy said the sole problem was a Combustion Blower Electric Motor that needed to be replaced and was on warranty [redacted] did not charge me for the tripThey had previously installed a heavy duty Trane A/C unit in our old furnaceThe A/C Unit was moved to the new furnace by Sears in He said blower motor replacement was a one hour or less job.I called Sears and asked them to replace the Combustion Blower Motor which I stated was on warrantyTheir Technician came out and did that and spent about one hour doing it; after which he request $for his efforts and stated that they had deducted $from their $quoteI wrote the check but told him it was too much money for an hour's laborSears also charged $for the original service call that resulted in the $1,700, $1,and $quotes that caused me to go hunting.I have called another Bryant Dealer and asked if he would take over the maintenance on our furnace and he acceptedI explained the problems I'm having with Sears.The failure to mention the warranty on parts and the obvious knowledge that they were overcharging me ($+ $725) is the issue hereI have been in the Construction Industry all my life and an Arbitrator in the Industry for thirty-two years on Cases and AwardsWhat Sears has done is Fraud; In most instances like this treble damages are asked for and awarded to make sure the party being awarded against does not repeat its fraudulent behavior.All I asked for is the alleged but never mentioned hazard pay refunded and an hourly rate of $charged which is reasonable based on the $service call they charged me previously and I paid .If Sears didn't want the warranty repair job all they had to do is give me the name of a Bryant Dealer who would fix the furnace they installed a faulty combustion blower motor in during September when they were paid $2,to install the new Bryant Furnace.The Health Hazard nonsense was NEVER mention until Sears reply to my complaint (below)

Dear Mr [redacted] : Your email addressed to the Revdex.com regarding your experience with us on January 21, was forwarded to my attentionI sincerely apologize for the confusion and miscommunication regarding the EconomyPlus fees for your future flight to IndiaIt certainly wasn't our intent to mislead you and I'm very sorryI'll make sure to pass along this feedback so we can address the issue with the employeeWe realize the information we provide helps you make important decisions related to your plansAlthough I see that a refund of the EconomyPlus seats have been processed, your disappointment with this matter is certainly understoodTo apologize for your inconvenience, I'm sending each of you a $Electronic Travel Certificate that will arrive separately within the next five business daysUsing that certificate, we hope to see you on board a future flight soon, allowing us the opportunity to provide the service you deserveWe do appreciate your feedback as a loyal MileagePlus member and welcome the opportunity to provide better service for you the next time you fly with United.Best Regards, Marleina [redacted] Corporate Customer CareCase: [redacted]

Dear Mr [redacted] :Your complaint filed with the Revdex.com was forwarded to my attention.I am sorry to learn that you have not received your two travel certificatesTo facilitate our research, please advise of the reason you were to receive the certificatesAdditional information is necessary to locate your certificatesIf this was residual from a ticket exchange, please reply with the ticket numbersIf these were provided at the airport, please let me know the flight number and date of travel along with names in your traveling partyOr, if you have a case number from the certificate you did receive, please send me the case number You may reply to this email with this information.I look forward to hearing from you.Sincerely, [redacted] Corporate Customer CareCase ID: [redacted]

Dear Mr [redacted] : I'm so disappointed to learn about our employee's actions Please accept my apologyYou should always have a positive experience with UnitedFrom what I read in your email, we have room to improveI'm going to send on your feedback to help us improve the way we provide exceptional customer service, with dignity, respect and professionalism on your next flightOnce again, I'm sorry for any inconvenience I appreciate your business and loyaltyWe look forward to a future opportunity to provide the service you deserve on United Regards, [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Mr [redacted] I am responding to your communication submitted to the Revdex.com.I'm sorry for the circumstances you have described about your family members' travel experienceSo that we can research then information and address your concerns, please provide the following informationPassenger name:Frequent flyer number (if available):Flight Number:Flight Date:Ticket Numbers (digits beginning with 016):United Confirmation number:Thank youRegards,Julie ***Corporate Customer CareCase ID: [redacted]

Dear Ms***: Thank you for contacting United Airlines regarding your recent flight interruption Your letter conveys the disappointment you endured when you arrived at the airport and learned your flight was cancelled as a result of weatherI understand there were not any flights available and you arrived to your destination much later than scheduled because you had to end up driving to your destinationTo make matters worse, you said the airport staff was unsupportive When inclement weather strikes, flights are cancelled or diverted, and the runways become congested - similar to highway traffic jamsAir Traffic Control (ATC) orchestrates runway space to allow for maximum efficiencyThe process of returning to schedules can take hours and sometimes daysAt times, even after the weather has cleared, we are still trying to recoverOur goal is to provide on time departures whenever possible, however, your safety is always our foremost priority I'm sorry you were disappointed with our employee's service I can only imagine how you feltThanks for bringing this matter to my attention, as your comments help identify training and focus areasWe want to be a reliable airline that's earned your respectThe honest feedback helps us meet that goalOnce again, I apologize we let you down As a customer goodwill gesture, I will issue an electronic travel certificate to use for future travel on United to bring this matter to an amicable close The terms and conditions of the certificate will be sent from a separate e-mail within to business days Your business and loyalty is appreciatedI hope you will give us another chance to give you a more positive experience Regards, [redacted] Corporate Customer Care [redacted] Tell us why here

April 4, 2016Dear Mrs***:We are sorry to hear of your complaint filed with the Revdex.com regarding you and your family's round-trip travel between Chicago and Puerto Vallarta You mentioned you were not pre-assigned seats on your travel agency booking, you encountered Wi-Fi connectivity issues and headsets were not available on your flights.Additionally, the behavior and attitude you described is not reflective of our commitment to providing our customers the highest level of service All United employees are expected to provide our customers with friendly, professional service at all times with safety as our primary concern They are also expected to perform their duties with courtesy and efficiency while maintaining a compassionate regard for customer convenience, regardless of the circumstances We appreciate you bringing these issues to our attention since our customer's feedback allows us to evaluate the service we provide our valuable customers.Because we recognize your round-trip travel experience was negatively impacted, as a tangible gesture of our regret we will be issuing you and your three family members each a $USD electronic travel certificate for your use on a future United flight worldwide The electronic travel certificate numbers along with the terms and conditions will be emailed to you under a separate cover Please allow up to five business days for receipt.Mrs***, as MileagePlus members we truly value you and your family's business We hope you will not judge us based solely on this experience but will continue to allow us future opportunities to regain your confidence in our ability to serve you Sincerely, Judy [redacted] United Airlines Corporate Customer CareRef # [redacted]

Dear Mr [redacted] , From your comments, you experienced flight delays when you traveled on United Express flight from Dallas Houston and United flight from Houston to Phoenix on March 12th Additionally, I understand that while onboard flight the ear phones you requested were not provided and the air conditioning was not working properly United is dedicated to customer satisfaction and It disappoints us to learn that you feel we missed the mark this time Our records indicate that flight arrived at the gate in Houston twenty minutes late and flight arrived at the gate in Phoenix eleven minutes early Please accept my apologies for the described inconveniences and negative impression that may have been created Although a refund of your ticket does not apply, to show our concern I have a deposit of goodwill miles into your MileagePlus account Details will arrive via separate email Your patronage as a MileagePlus member is appreciated We are looking forward to welcoming you onboard for your next United flight Kind regards, Dana [redacted] Corporate Customer Care Case [redacted]

Complaint: [redacted] I am rejecting this response because:Did they even read the complaint and the details? It doesn't appear so as their response is talking about something completely different than the "Premier Instant Upgrade" being discussedYet again reflecting their inconsistencies and poor customer service in addressing issuesThe referenced item above has nothing to do with wait listingI clearly documented and detailed what specifically I was discussing, at that this is noted as an INSTANT upgrade, and not of the "CPU" variety Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11606035, and find that this resolution is satisfactory to me Sincerely, Bailey [redacted]

May 6, 2016Dear Mr [redacted] :We are sorry to hear of your additional complaint filed with the Revdex.com regarding a MileagePlus promotion which allows a MileagePlus member to earn award miles when they enroll in [redacted] ***.Due to customer confidentiality, we are unable to verify your membership with [redacted] *** Therefore, if you could please provide us with a copy of your credit card statement which reflects the [redacted] StandardTM membership, the [redacted] AdvantageTM membership or the [redacted] Ultimate PlusTM membership charge ***For security purposes, please make sure to "black out" your Credit Card number and any non- [redacted] membership charge You may include it as an attachment to your Revdex.com complaint or you may mail it directly to my attention and include this reference number at: Customer Care, United Airlines, Inc., Grand Plaza Drive NHCCR, Houston, TX 77067-4323.Mr [redacted] , as a MileagePlus member we truly value your business We look forward to receiving the information that is being requested so we may further investigate your concernSincerely,Judy [redacted] United Airlines Corporate Customer CareRef # [redacted]

Dear Mr [redacted] : Thank you for taking the time to speak to me regarding your additional concerns I am very sorry to learn of your flight disruption and unpleasant experience when you traveled with us on July 20, Based on the events and behaviors you described, I regret you and your family did not receive the level of service you have come to expect when traveling with United Airlines Making reliability a reality is one of our corporate cornerstones, and we go to great lengths to provide reliable service every dayWe understand that communication is essential, and sharing up-to-date information can help ease disappointmentI also want to apologize for the behavior from which you described All United employees are expected to provide our customers with friendly, professional service at all timesThey are also expected to perform their duties with courtesy and efficiency while maintaining a compassionate regard for customer convenience, regardless of circumstancesWe strive to offer an outstanding product with corresponding service, tailored to meet the individual needs of our passengers As you gave a detailed description of events, we are able to follow up on the situationBy reviewing the situation with the management and employees involved, we are taking action to improve service qualityI realize your flight experience was disappointing As discuss during our conversation, I will send you and your family each an Electronic Travel Certificate ($ETC each) for you to utilize towards your next ticket purchase on United Airlines Please allow to business days for processing Your Electronic Travel Certificate will arrive in a separate e-mail containing details on how to redeem your certificateWe do want you to know that our airport station managers, operations, MileagePlus teams and senior leadership spend a good deal of time reviewing comments from you and other Premier customersOften customers have a large part in affecting decisions to revise policy changes We realize that you have a choice of carriers; however we would like to continue our business relationship with you Again I apologize we have not met your expectation, and we ask that you give us another opportunity to regain your trust We appreciate your business, and we look forward to welcoming you on board a future United Airlines flight Regards, James [redacted] Corporate Customer CareCase ID – [redacted]