United Airlines

Dear Ms***: We appreciate you contacting us through the Revdex.comI sincerely apologize for the confusion and miscommunication regarding the check in location for your flight in Los AngelesIt certainly wasn't our intent to mislead you and I'm very sorryI'll make sure to pass along this feedback so we can address the issueWe realize the information we provide helps you make important decisions related to your plansOur united.com website has a wealth of information and answers to many of your travel questionsIf there's ever anything you can't find or may just need a little extra help with, please don't hesitate to reach out to us - we're here for you.Although we're unable to reverse the baggage fees as they are valid charges, I will send you a $Electronic Travel Certificate for use towards the purchase of a future United flight to help off-set the feeYou will receive a separate email within a few daysWe do appreciate your feedback and welcome the opportunity to provide better service for you the next time you fly with United.Regards, Marleina [redacted] Corporate Customer Care - United AirlinesCase: [redacted]

Dear Mr [redacted] : I'm sorry for any discrepancy in regards to our hotel partners advertised final costsYou are correct transparency is vitalWe understand that above all else accurate information is the number one priority for all customers I regret that you did not receive accurate information nor did you experience the level of customer service you have come to trust Although, I am unable to refund funds collected from a third party, as a gesture of goodwill and to offset the unexpected cost, you will receive a $electronic travel certificate) The electronic travel certificate is valid toward the purchase of airline tickets for you or anyone you may choose on United Airlines, United Express and ExpressJet Airlines Please allow 3-business days for delivery on a separate cover to your emailThank you for your business and loyalty as a MileagePlus Premier Gold memberWe look forward to a future opportunity to provide the customer service you deserve on United Sincerely, Suzanne [redacted] United Airlines Corporate Customer Care Case ID Tell us why here

Complaint: [redacted] I am rejecting this response because:Thanks for understanding this issueThe representative I talked to gave me the wrong information, I called in to verify if I could use the ticket going back from [redacted] , and she said I could do so! If she would have given me the correct information I know would not have to buy a different return ticketHow convenient for you to cancel the return ticket if someone don't make the first oneEven if it is in your terms and services this is highly unreasonable, and it doesn't make it right!I hope you have a record of the conversation that originally took place 3rd of march from phone [redacted] ! Sincerely, Kamonrod [redacted]

Dear Ms [redacted] We are committed to providing excellent customer service and will make every effort to address your concerns To facilitate our research, kindly reply to this e-mail with the information below and a brief summary of your request Passenger name (s): Frequent flyer number (if available): [redacted] Flight Number: Flight Date: Ticket Numbers: Approximate Departure Time: Origin: Destination: We appreciate your business and look forward to welcoming you on board a future United Airlines flight Regards, [redacted] Corporate Customer Care [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Janita [redacted]

Dear Ms [redacted] I am responding to your additional communication submitted to the Revdex.comI'm sorry for any misunderstanding or miscommunication you received about our weather policyFor future reference,calls to our Contact Centers are randomly recorded and are for training purposes onlyBecause United Airlines Flight #on December 19, operated as scheduled and you did not meet the criteria for our weather waiver, we must respectively decline your requestHowever, as a customer service gesture, we will send you a $travel certificateThe electronic voucher will be delivered separately via email within the next business days and can be redeemed by the person of your choosing on any United/United Express operated flightWe appreciate this opportunity to respond and hope will continue to choose United Airlines whenever your personal or business plans include air travel.Regards,Julie ***Corporate Customer CareCase ID: [redacted]

Dear Ms***:I regret you were disappointed in our answer and ticketing fee policyThis Close In Service Fee applies to all bookings made when done within a certain time period loser to the flight While you have voiced your disagreement this fee is non-refundableThe fee is charged for award bookings and applies per ticketTo avoid paying this additional expense, book and ticket your reservation with united further in advance.We carefully manage our seat inventory to maximize the number of seats available for awards This charge helps us manage the cost of open seats While not the answer hoped for, is never our intent to inconvenience our passengersI am very sorry if your expectations were not met We appreciate your business and look forward to welcoming you on board a future United Airlines flight.Regards, [redacted] Corporate Customer Care [redacted] Tell us why here

Dear Mr***:I am responding to your Revdex.com complaint, case number [redacted] I am sincerely sorry for the delay of your September flightWe did not deliver the comfortable on-time travel experience that you deserve and I apologize for the inconvenienceIn order to regain your confidence and trust, I am sending you an Electronic Travel Certificate, which will arrive in a separate email within a few daysWe appreciate your business and MileagePlus loyalty, and hope to have the privilege of welcoming you on board a future United flight.Kind regards,Sarah ***Corporate Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance and I appreciate United Airlines resolving this Sincerely, Steven [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *** Dear [redacted] ,Sorry for my late reply for I just came back to the States this evening.And thank you so much for taking care of my caseI really appreciate the help and effort you put into it.In the voice mail you mentioned that there will be a refund of 790.70USD to my payment card, which is the solution I've been looking forI'll be checking on my account in the next few days and hopefully get it on timeThank youBest, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11179593, and find that this resolution is satisfactory to me Thank you for your help Sincerely, Moshe [redacted]

Complaint: [redacted] I am rejecting this response because: Again, the person responding to these complaints is not showing in any way that s/he has actually read the complaintI am referring to something very specific and the respondent is talking about something completely differentI would ask that someone else from United respond - someone who actually takes the time to readhttps://www.united.com/web/en-US/apps/mileageplus/promotions/registrationDet...⇄ [redacted] The minumum for Platinum in a day period is PQS, I had over I more than qualifiedThanks Sincerely, Paul El- [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and reluctantly accept the responseThere isn't much I can do at this point, but I am entirely unsatisfied with the response and United's handling of my situationIn addition to the stock and generic responses to my extremely stressful situation in which there was a threat of abandonment in another country - a situation not unlike something that just recently happened and was featured in the news - I was not offered any sort of refund for the issues encountered but instead a voucher, which expects that I will put my travel and safety in the hands of those who so flippantly disregard the needs of an infant and will resort to threatsThere was never any true acknowledgement of the threats I received, and they have basically said they can sell whatever tickets they want but will not work with their partners to make travel comfortable, safe, and stress-free Sincerely, [redacted] ***

Dear [redacted] : Thank you for your email about your May trip Let me offer our sincere apologies if we didn’t provide you the quality service you have every right to expect from us I hope you are well at this time I understand your frustration that wheelchair assistance wasn't provided as expected when you arrived in Washington/Dulles, and I’m so sorry if our flight attendant and gate agents were rude At United Airlines we are committed to providing our customers with disabilities the assistance they require during travel In review of your reservation record and our wheelchair logs, we did not find an advance notice of your need for wheelchair assistanceHowever, please know that once our customers self-identify their specific need for assistance to a member of our staff, we have procedures in place to provide the service in an adequate and timely manner While I respect your perception that the service that you received was unsatisfactory, I did not find any evidence that there were any disability laws broken in this instance; however, this comment is not intended to trivialize your disappointment in our services, but merely to foster a better understanding between usWe’re committed to ensuring all of our customers have access to the same facilities and services Each airport has Complaint Resolution Officials (CRO) available upon request who are trained to resolve service issues for customers with disabilities In the future, please ask for a CRO if you need assistance You can also contact a CRO 24/by calling our Accessibility Desk at [redacted] More information is available on united.com > Travel information > Special travel needs [redacted] , your business and satisfaction are important to United Airlines We appreciate knowing your concerns and having the opportunity to apologizeOur Corporate Insurance/Claims Department handles all personal injury claims resulting from events occurring on United Airlines property If you wish to pursue a claim with United Airlines, please contact our Corporate Insurance Department directly at www.united.com/customerinjury Please select “personal injury” as the subject We are always glad to hear from our MileagePlus members We look forward to welcoming you aboard again and trust your next travel experience will earn a more favorable review Thank you for flying the friendly skies Regards, *** [redacted] Complaint Resolution Official (CRO) Disability Specialist – Corporate Customer Care United Airlines is committed to making air travel safe, accessible, and comfortable for our passengers with disabilitiesCustomers may also contact the U.SDepartment of Transportation (DOT)It’s important to note that DOT involvement does not determine nor influence the issuance of personal compensation by an airline

I have received some travel vouchers from United Airlines and they are working on my claims reimbursementThank you for keeping me postedAnna Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11026772, and find that this resolution is satisfactory to me Sincerely, Anna [redacted]

Dear Mr [redacted] I'm responding to your correspondence addressed to the Revdex.com I sincerely apologize for the inconvenience that you and your wife experienced as a result of delayed flight on October 23, Operational reliability is one of our foremost priorities Occasionally, unforeseen circumstances will cause an interruption of our published scheduleWe strive to operate each flight as planned and regret when necessary delays or cancellations create an inconvenience to our customersOur flight was delayed leaving Houston due to Air traffic ControlTo regulate traffic and resume schedules, Air Traffic Control sometimes holds planes back or asks airlines to cancel a percentage of flightsOur ground staff works diligently to ensure each flight departs as close to schedule as possible while keeping your safety a top priorityWhen these situations take place, our ground crews work hard to re-accommodate our customers on the earliest flights possible in order to minimize the inconvenience I'm truly sorry that this situation took placeIn situations outside of our control, we do not offer hotel accommodationsHowever as a token of goodwill, I have requested a $electronic travel certificate to be issued to both you and your wifePlease allow 3-business days for the certificates to be processedA follow up email will be sent with the pin numbers and terms and conditions In reviewing your past reservation, our staff has requested a refund for the unused portion of your ticketsOnce the refunds have been processed, our refund department will send you a follemail Thank you for bringing your concerns to our attentionWe look forward to welcoming you on a future United flight Regards, [redacted] Corporate Customer Care Case ID [redacted] Revdex.com Case # [redacted]

Complaint: I am rejecting this response because: I did call one week before and cancel the flightI spoke with a male foreigner supervisor, and he assured me that he had canceled the flight and that there would be no fees incurred by meHe also told me that he would refund the miles and any fees I had paid inI have witnesses who will attest to this, and I will bring them to court with me when I sue you all if you do not return my miles and fees ASAPThink I am kidding? Only try me!! I will NEVER fly on United again!!!!!!!!!!!!!!!!!!!!!!!!!! DrJ [redacted] II Sincerely, John ***

Dear Mr [redacted] : I sincerely apologize for the confusion and miscommunicationIt certainly wasn't our intent to mislead you and I'm very sorry I'll make sure to pass along this feedback so we can address the issueWe realize the information we provide helps you make important decisions related to your plans The electronic certificates United offers for the inconvenience customers experience are not to give customers free ticketsWe refund the unused portion of the tickets and customers find alternate transportation and United does not reimburse for that We have already reimburse you the maximum United reimburses for car rental expenses which is $and you have been given a few certificates already for the differencePlease know that United has given you more than we normally give customers for this inconvenienceRegards, [redacted] Corporate Customer CareCase [redacted] We do appreciate your feedback and welcome the opportunity to provide better service for you the next time you fly with United

Dear Mr [redacted] :Thank you for your emailThe initial email you received stating your Refund has been sent, may have reviewed your address that the email was sent from and not looked at the actual ticket origin purchase.However, refund of a ticket are always refunded back to the original form of payment, therefore if your ticket was purchased through a travel agent, the refund will be sent to the agencyIn other words, if you gave your money to a travel agent to purchase your ticket, the travel agent will have the refundYou technically did not give any money to United, therefore United will not refund you per se.The refund has already been processedPlease contact your travel agency for further information concerning the refund.Regards, [redacted] ***Corporate Customer Care

Complaint: [redacted] I am rejecting this response because: This whole issue started when the amount of miles changed while I was trying to book There was business class for 30,mile from PUJ to ORD and the fact the system encountered an error preventing me from finishing the transaction is the main issue here As stated previously, I could complete the transaction and when I went back in it was gone There is big difference from it not being offered and from having it in my cart and ready for checkout and being able to complete the order due to a technical issue Again, I would think united would stand behind their website, but with all the recent issues the airline is having, I guess this is not a priority and therefore, neither is the customer Sincerely, [redacted]