United Readers' Service, Inc.

May 6, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted],
The representative, who spoke with the customer last month, spoke with her again today. The adjustment that was made is satisfactory to the customer. We were informed that her letter to you was sent before she received notification.
Sincerely,
Client Services

September 17, 2015
Linda Land Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         ID# [redacted]
We are glad that a representative was able to speak with you. She has explained...

your situation and has made the changes that you had discussed. It will take a few days for you to receive notification. If you should have any questions, please don’t hesitate to give us a call.
Sincerely,
Client Services
CC: [redacted]

August 24, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted]
This account has been turned in to the customer care department for review. According to their report the customer...

placed the order on January 20, 2016. The welcome package was actually delivered on February 1, 2016. During confirmation the customer appeared to be pleasant and had a complete understanding before giving her permission to process the order.
A representative has been assigned to the account. We have not yet received a return call.
We will keep you informed.
Sincerely,
Client Services
CC: [redacted]

May 5 , 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted],
The letter that you sent was turned in to the customer care department for a review. Their records show that the order was...

placed on March 5, 2016. They received confirmation that your welcome package was actually delivered on March 9, 2016. Their notes also show that you appeared to have a complete understanding before giving permission to enter the order on your behalf.
Your order was assigned to a representative to contact you. We were told that the representative finally had an opportunity to speak with you on May 4, 2016. Her notes show that you had a pleasant conversation and she has already made the adjustment that the two of you discussed.
You will receive a notification explaining the adjustment in a few days. If you should have any questions please give your assigned representative a call.
 
Sincerely,
Client Services
CC: Linda Land

July 25, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted] ([redacted])
ID# [redacted]
Dear [redacted],
We were glad to hear that you finally had an opportunity to speak with one of our representatives today....

She explained that you were able to review your account and make some changes that better fit your current needs.
We will continue to give you great service. If you should have any special requests in the future, please give your representative a call.
 
Sincerely,
Client Services
CC: [redacted]

April 7, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Mr. [redacted]
ID# [redacted]
Dear [redacted],
The customer care department has received your recent letter. The order was cancelled within the allotted time...

period and your account will be refunded. .
If you should change your mind, please call or write.
Sincerely,
Client Services
CC: [redacted]

October 15, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         ID# [redacted]Dear [redacted],
The customer care department shows that you spoke with a...

representative recently. Changes were made to your account. As soon as all changes are complete you will receive notification. If you should have any questions on the changes please call.
Sincerely,
Client ServicesCC: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They continue to mail me magazines and bill me for them. I want them to STOP. No one in my office has spoken to anyone claiming I was satisfied with their business.
Regards,
[redacted]

September 14, 2016 [redacted] Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE: Ms. [redacted] ID# [redacted] Dear [redacted]...

[redacted], Thank you, we were glad to hear that you had made an adjustment to your account yesterday. We hope that it meets your needs. Sincerely, Client Services CC: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. From: [redacted]Date: Sat, Jul 18, 2015 at 10:16 PMSubject: [redacted] complaint [redacted]To: "[email protected]" <[email protected]>
please, see attached notice received from Primetime Reader’s Service cancelling the service. I appreciate all your help in this matter. Any other issues related with this I will contact you again.
thank you very much Revdex.com.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
AS PER EASY READERS AUGUST 30, 2016 RESPONSE, IT WAS INDICATED THAT A "WELCOME PACKAGE" WAS SENT TO MY FLORIDA ADDRESS ON SEPTEMBER 3, 2015.  I ASSUME THAT THIS DOCUCMENTATION INCLUDED THE WRITTEN TERMS OF THE SUBSCRIPTION AGREEMENT.  I AM PRESENTLY RESIDING MOSTLY IN MY SECOND HOME IN MEXICO WHEN I AM NOT TRAVELING.  I RETURNED TO FLORIDA DURING THE 2016 SUMMER MONTHS AND REVIEWED ANY MAIL RECEIVED DURING MY ABSENCE, WHICH IS SAVED BY MY SON AND PROPERTY MANAGER.  NO EASY READER'S DOCUMENTATION WAS AVAILABLE FOR REVIEW IN THE ACCUMULATED MAIL.  I HAVE NO WRITTEN DOCUMENTATION OF THIS SO CALLED "NON-CANCELLATION" SUBSCRIPTION AGREEMENT MADE OVER THE PHONE.  I AM  THEREFORE NOT ABLE TO ADDRESS WITH EASY READERS THE CONDITIONS OF THE VERBAL AGREEMENT.  I ENTERED INTO THE SUBSCIPTION SERVICE OVER THE PHONE BECAUSE IT WAS EXPLAINED THAT THE TWO YEAR SUBSCRIPTION SERVICE FOR SIX MAGAZINES (INCLUDING, AS STATED BY EASY READERS, A WEEKLY DELIVERY OF THE SATURDAY EVENING POST) WAS DEEPLY DISCOUNTED FOR $19.95 PER MONTH (TO BE BILLED AT $39.90 EVERY TWO MONTHS).  UNFORTUNATELY, I DID NOT NOTE DOWN THE EASY READERS REPRESENTATIVE THAT CONTACTED ME ON THE PHONE THAT MJAY HAVE MISREPRESENTED THE TERMS OF THE SUBSCRIPTION SERVICE.I HAD NOT RECEIVED ANY WRITTEN LISTING OF THE MAGAZINES PROVIDED UNDER THE SUBSCRIPTION, UNTIL I RECEIVED A LETTER LISTING THE MAGAZINES FROM EASY READERS ([redacted]), DATED  AUGUST 2, 2016.  I RECEIVED EASY READERS NOTICE (DATED JUNE 15, 2016) THAT THE DELIVERY ADDRESS CHANGE MAY BE DELAYED  FROM 60 TO 120 DAYS.  AS STATED IN MY JULY 19, 2016 LETTER TO EASY READERS (COPY FORWARDED TO Revdex.com), DURING MY STAY IN FLORIDA (MAY 26 - JULY 10), I RECEIVED ONLY TWO COPIES OF THE SATURDAY EVENING POST AND THREE COPIES OF THE TV GUIDE.  I CONSEQUENTLY, ON JUNE 23, 2016,  FORWARDED A NOTICE TO CANCELL THE SUBSCRIPTION UPON MY RETURN TO MY SECOND HOME IN MEXICO ON JULY 10, 2016, I HAVE RECEIVED ONLY A LIMITED NUMBER OF COPIES OF MAGAZINES (ONE SATURDAY EVENING POST, THREE TV GUIDES AND ONE ARCHITECTURAL DIGEST).  I ASSUME FOR THE MISSING MAGAZINES THAT THE CANCELLATION PROGRESS HAS PARTIALLY STOPPED DELIVERIES OR THE CHANGE OF ADDRESS HAS DELAYED DELIVERIES.  THE MAIL SERVICE ADDRESS THAT I PROVIDED TO EASY READERS FOR THE CHANGE OF DELIVERIES ADDRESS HAS PROVIDED RELIABLE FORWARDING SERVICES TO ME FOR OVER TEN YEARS (THROUGH RECEIVING MAIL TO THEIR LAREDO, TX ADDRESS AND FORWARDING BY TRUCK TO THEIR MEXICO ADDRESS FOR DISTRIBUTION).  IT MAY BE A SLOW PROCESS, BUT RELIABLE.REGARDING MY REFUSAL TO RESPOND TO ANY ADDITIONAL PHONE CALLS ( AFTER MY RECEIVING THE INITIAL CALLS, WHICH WERE ONLY STATEMENTS BY THE REPRESENTATIVE THAT I COULD NOT CANCEL THE AGREEMENT),  PLEASE INFORM EASY READERS THAT ANY FURTHER COMMUNICATION FROM THEM MUST BE IN WRITING TO MY LAREDO, TX ADDRESS.  THE HARRASHING CALLS (APPROXIMATELY SIX PER DAY WILL NOT BE ANSWERED.       I CONTEND THAT EASY READERS, EITHER THROUGH FRAUDULENT  PRACTICES OR NEGLIGENCE, HAVE BROKEN THE TERMS OF THE SUBSCRIPTION SERVICES AGREEMENT DUE TO OVER BILLING AND NON-DELIVERY AND NEED TO ADDRESS THE ISSUES RAISED IN MY JULY 19, 2016 LETTER.   
Regards,
[redacted]

May 7, 2015[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]         ID# [redacted]Dear [redacted],We received a letter from the local Revdex.com regarding your account.Many of our employees are veterans...

like you. Your particular order was memorable due to the fact that you requested the magazines to be donated to other veterans. The records show that they were being sent to The USO in Wahington DC. The exception was the TV Guide, which was being sent to your address. Our records show that you spoke with a representative on July 29, 2014 and requested that the TV Guide also be changed to the gift address. That request was processed the next day.Our notes show that the service department did receive two calls from [redacted]. She explained that she was your daughter and wanted information on your account. Identity theft is a major concern today and our representatives are not allowed to discuss financial matters with anyone unless authorized by either a power of attorney or, personal permission from our customer. [redacted] was given a fax number to send power of attorney or to have you call to give permission to speak with her. To this date we have not received either.The records show that your order closed in April. The customer care department has been attempting to reach you but has been unsuccessful.  If you should have any questions please don’t hesitate to give us a call.Sincerely,Client ServicesCC: [redacted]

No resolution has been made.  I do not want this to go to collections and I don't no how to make the monthly payments stop.  They keep telling me five months from now, this is the third five months.  I was told if I to cancel you only have a two week window after you sign up and then you can't cancel.  I think I should be able to just tell them to cancel but they don't provide that option.

July 29, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         ID# [redacted]
Dear [redacted],
A representative from customer care has informed us that she had...

a very pleasant conversation with you yesterday. The adjustments that you decided on were completed today.
The representative was happy to assist. If you should have any questions during the remainder of your service, please inform.
Sincerely,
Client Services

April 26, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Mr. [redacted]
ID# [redacted]
Dear [redacted],
A representative explained that she had finally made contact with you today. Her notes show that you had made an...

adjustment to your order that better fits your needs. You will receive a letter from her regarding the changes.
If you should have any questions, please give her a call.
Sincerely,
Client Services
CC: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I have received a letter confirming the order has been cancelled. Thank you Revdex.com for your help.  The customer service manager, V,** H[redacted]  was very courteous and polite,  and I appreciate her understanding. [redacted]  12/28/2015

March 8, 2016
[redacted]...

[redacted]                                   ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
RE:   Mr. [redacted]
         ID# [redacted]
Dear [redacted],
The customer care department has reviewed this account and shows that they had an opportunity to speak with you on March 4, 2016. The records show that the representative made an adjustment to your account. You may have already received your notification.
If you should have any questions, please give your representative a call.
Sincerely,
Client Services
CC: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
James Jr.

The following business response was received by AH at Revdex.com via email.Easy Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-7323 Dear [redacted],   Thank you, we did receive your letter and your account was turned in to our customer care department for a complete review.   It...

appears that you were finally able to contact our representative yesterday. She told us of the major changes that have taken place in your life and that the two of you have made an adjustment to your account. She has already made the change that you discussed. She was happy that she could have been of assistance.   If you should have any further questions, please give your representative a call.   Sincerely, Client Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]