United Readers' Service, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] P.S.I read Primetime
Readers Service’s response to my Revdex.com complaint with disbel8if.  The date of their initial contact with me
appears to be accurate.  That is the only
thing in their reply that is accurate.
This reply
is to dispute their characterization of events and to set the record straight.
It is true
that I received a phone call from one of their representatives in Oct
2015.  As I understood her spiel was that
I was to received 5 magazines of my choice and a gift of a diamond men’s watch
for the payment of $39.95 that night and then another payment of $39.95 the
following month electronically withdrawal from my checking account.  These terms are what I agreed to.  Much to my surprise,  Primetime readers withdrew another $39.95 in
January.  At which time I wrote cancel my
account on the bill which said due in Feb. 
After they once again withdrew $39.95 in Feb and Mar.  and  In
accordance to federal law I send a written revocation of their direct debit
authorization.  This request was honored.
Then in the
first part of April, I send a separate written request to cancel my
account.  On Apr 13 I received a form
reply only re[redacted]d their policy.  No
where did they once disputed my reasons for my cancellation request.
In May 2016
a representative,  told me via phone that
I could not cancel because I had only made 5 payments and that I had 24 more
payments yet to make.  This was the very
FIRST time  I was ever made aware that
their terms was for a period in excess of 24 months.  This would have totaled to more than $1100
for five magazines subscriptions or $231 per magazine.  An exobriant cost.  If in fact Primetime would have been fore right
and fully disclosed their terms during the initial phone call.  I would have never agreed to their
offer.  I believe that any reasonable
person would have also declined their offer.
At this time
I sent a request for debt validation specifically asking for a copy of the
signed agreement on May 25, 2016 via certified mail.  This request was ignored.  I sent a second request for validation and to
receive a copy of the signed written service agreement.  The3 second request was also ignored.
Then on 2
Aug 2016.  I was forced to file a formal
complaint with the Revdex.com.
I am happy
to say that my issue has been resolved to my satisfaction.  Even though it took nine months and
assistance from the Revdex.com.
 
After
reviewing the many other complaints  against this company.  I do not understand why the [redacted]’s
office has not closed down this business due to its highly unethical and
questionable legal business practices.

July 14, 2015[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]         ID# [redacted],The representative who spoke with [redacted] on Saturday June 26th, just called and spoke with her again.[redacted] thanked the representative for sending the email she requested and said she is perfectly happy with the adjustment.She also informed us that she did not send the second letter. However, it may have been her assistant, who did not realize that they had spoken.Our customer seems to be perfectly satisfied.Sincerely,Client Services

(The following was copy/paste by Revdex.com staff - LST)[redacted]December 4, 2017Lou [redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE: Ms. Noemy V[redacted]        ID# [redacted]Dear Noemy V[redacted], Thank you, we received your recent letter regarding...

your account.A representative was assigned to the account and has explained of her recent conversation with you. As she explained, you were not scheduled to make four years of payments. The representative has already made the adjustment that the two of you discussed and has sent notification. You should receive that in a few days. The representative was happy she could be of service.  If you should have any further questions, after receiving your notification, please give your representative a call.Sincerely,Client Services

September 22, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted],
We received your inquiry from our local Revdex.com. The customer care department did a thorough check and does not show...

your name in our data base or having any outstanding balances with our company. If you should receive any contacts from the company you mentioned. Please direct them to us.
 
Sincerely,
Client Services

November 24, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         ID# [redacted]
The customer care department shows that this order was originally...

placed on April10, 2014. The records show that the welcome package was delivered on April14, 2014. Since that time the order closed.
After receiving your letter, customer care spoke with the customer. We finally reached her on December 11, 2015. The representative made sure that the records were cleared. The customer should not receive any further notices.   
 Sincerely,
Client Services
CC: [redacted]

April 25, 2016   [redacted] Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408   RE: Ms. [redacted] ID# [redacted]   Dear [redacted],   The customer care department has reviewed this account and shows that you spoke with a representative last...

week. The representative has made the adjustment that you spoke of and has sent a letter regarding the changes made on your behalf.   You have most likely received that letter by now. If you should have any questions, please give your representative a call.   Sincerely, Client Services   CC: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was never notified that I could not cancel any subscriptions. When the magazines arrived I called the company and was told I had to pay and did not have a choice to cancel.  That was NEVER explained to me.
Regards,
[redacted]

ebruary 13, 2017   Linda [redacted] Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408   RE: Mr. [redacted] ID# [redacted]   Dear [redacted],   Thank you, we did receive your letter earlier this month and your account was turned in to our customer...

care department for a review. According to their notes, a representative was assigned to your account. It appears that the two of you had a pleasant conversation on Friday.   The records do show that your representative has already made the adjustment. Please remember, if you do have any further questions during your service, give your representative a call.   Your representative was happy to have been of assistance.   Sincerely, Client Services

Primetime Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-7323
July 14, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         [redacted]
Dear [redacted]...

[redacted],
The customer care department has reviewed your account and you will receive notification within the next few days.
If you should have any questions please give us a call.  
Sincerely,
Client Services

August 27, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted],
Your daughter has notified us of a certain medical situation that you are experiencing. Your order has been turned in...

to the customer care department for a review. They have adjusted your account. You will receive notification once the process is complete. If you have questions please give us a call.
 
Sincerely,
Client Services
CC: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 16, 2015[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]         ID# [redacted]Dear [redacted],A representative from customer care has informed us that she had a pleasant conversation with...

you regarding your account. She explained that you reviewed the account and the changes that were discussed have already begun.  Once the adjustments are completed, you will receive notification.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]

March 2, 2016
 
[redacted] ...

                                        ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
 
RE:   Ms. [redacted]
         ID# [redacted]
 
Dear [redacted],
 
The customer care department has reviewed the correspondence you sent. Their research does not show this person as ever being a customer of ours. The name, address and phone number supplied, does not appear in our data base.
 
This person should inquire as to what account number the company is referring to, as well as the location of the company calling her. We have been in Lakewood Ohio for 44 years and are very proud of the services we provide. Many times we are confused with other companies simply because we are more accessible than most.
 
The subject this person raises, about a 2007 [redacted] matter, was determined to be a false claim at that time. However, even false claims, cannot be easily erased from the internet.
 
 
Sincerely,
Client Services
 
CC: [redacted]

May 18, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear Mr. [redacted],
The customer care department told us that they finally had an opportunity to speak with you yesterday regarding your...

wife’s account, The representative has already made the adjustment for you. As the representative explained, if you should have any further needs during the service, please give her a call.
Sincerely,
Client Services
CC: [redacted]

November 2, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         [redacted],
The customer service department shows that you had recently...

spoken with a representative and made changes to your account. Notification is sent automatically after changes are made. If you have questions please don’t hesitate to call.
Since that time we also received a letter from the local Revdex.com. We are sure you must have done that before speaking with the representative.  
Sincerely,
Client Services
CC: [redacted]

From: <[redacted]>Date: Sat, Dec 10, 2016 at 10:25 AMSubject: RE: Complaint ID:[redacted]To: Revdex.com <[email protected]>Dear Ms. [redacted] I'd like to thank you all for your help in resolving my issue with VIP Readers Services, last week per your advice I...

responded to VIP's call and was told my account was pulled and recalled from collections. I then waited for a confirmation letter said to be on it's way to me which I received 12/9/16 stating the account was now closed with a zero balance owed. Thanks again, [redacted].

November 21, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]         ID# [redacted]
[redacted],
The customer care department has notified us that you spoke...

with one of their representatives and made a recent adjustment to your account. They have sent notification regarding the change. If you have questions please don’t hesitate to call. Sincerely,Client Services
CC: [redacted]

September 1, 2015
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   [redacted]      [redacted]
Dear [redacted],
The customer care representative that you spoke to last month has explained about your...

accident. We were very sorry to hear of your situation.
The adjustment that the representative had promised has been completed and a notification was sent. It usually takes a few days to receive.
We certainly wish you the best in your recovery.
If you should have any questions please call.
 
Sincerely,
Client Services
CC: Linda Land

July 14, 2015[redacted]Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]         ID# [redacted]Dear [redacted],Your recent letter was received and turned in to the customer care department for review.According to...

their report, your welcome package was delivered to your address as promised. Based on their notes you were pleasant and had a complete understanding before giving permission to enter the order on your behalf.  Once we accepted the order for servicing, a substantial commitment was required on our part to guarantee your price and service for the full term. The records show that we have been providing service as scheduled.We were sorry to hear of your financial situation. The customer care department has made a determination on your account. You will receive notification within a few days. In fact, you may have already received that by the time this letter reaches you. If you should have any questions, please give us a call. Sincerely,Client Services

February 25, 2016
 
[redacted]...

                                        ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
 
RE:   Mr. [redacted]
         ID# [redacted]
 
Dear [redacted],
 
The customer service department has reviewed your account. According to their records a representative spoke with you last month. She has explained of your situation and what adjustments were made. You have most likely received notification by now.
 
If you should have any questions please give your representative a call. 
 
 
Sincerely,
Client Services
 
CC: [redacted]