United Readers' Service, Inc.

April 19, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted];
We received your letter regarding our customer. It was turned in to the customer care department for review. The...

representative who was assigned the account has made many attempts to reach the customer but, has not been successful.
According to the records this is a good customer. We originally accepted the order for servicing based on the fact that the customer had a complete understanding before giving us permission to enter the account. Once the order was accepted, it required a substantial commitment on our part to guarantee the service and price for the full term that was ordered. In the customer letter to you, the customer mentions that she called in March of 2015. Last month was the first call we received.
An adjustment has been made to the account and a letter has been sent to the customer. She should receive that within the next few days. If the customer has any further questions she may call her representative.
Sincerely,
Client Services
CC: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business response was received by Revdex.com via email from business Primetime Readers’ Service[redacted]April 19, 2017[redacted]Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted]ID# [redacted]Dear [redacted]...

[redacted]Thank you, we did receive your letter earlier this month and your accountwas turned in to our customer care department for a complete review.The notes show that you spoke with a Representative recently and she has sent a letter regarding thatconversation.If you should have any further questions, please give your representativea call.Sincerely,Client Services

February 18, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleve[redacted], OH 44115-2408
RE: Mr. [redacted]
ID# [redacted]
Dear [redacted],
After receiving a letter from our local Revdex.com, the customer care department reviewed your account. Your account was...

assigned to a customer care representative who has been trying to reach you since last month. She has left many messages, as well as her phone number. However, she has been unsuccessful in her attempts to reach you.
Please give her a call.
Sincerely,
Client Services
CC: [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  From: [redacted]Date: Fri, Nov 13, 2015 at 5:36 PMSubject: ComplaintTo: [redacted]Hello,I'm [redacted], I put in a claim regarding VIP readers which has been resolved.Thanks,[redacted]

July 6, 2015[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]         ID[redacted]Dear [redacted],A representative from customer care has informed us that you had finally made contact regarding...

your account. She explained that you reviewed all, and you will receive notification shortly regarding the changes.We were sorry to hear of your move and current situation. We are sure things will improve.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]

August 9, 2016
 
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
 
RE: Ms. [redacted]
ID# [redacted]
 
Dear [redacted],
 
The representative who spoke with your sister last month has explained of the...

conversation. She has had the customer care department review your order. They have completed their review and will send notification to you, which you should receive by next week. If you should have any questions, please give your representative a call.
 
Sincerely,
Client Services
 
CC: [redacted]

August 30, 2016
 
[redacted] ...

                                        ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
 
RE:   Mr. [redacted]
         ID# [redacted]
 
Dear [redacted],
 
Thank you, we did receive your letter earlier this month regarding the above account. It was turned in to our customer care department for a complete review.   
 
We take great pride in the services we provide. Once an order is accepted for final processing, it takes a substantial investment on our part, to guarantees the price and services for the full term of the order. The last thing we want is a service problem or misunderstanding.
 
Our records do show that the order was placed in August of 2015. We believe that the customer was not in Florida at the time. However, as he had requested, his service was to start there. The records also show that the customer’s welcome package was actually delivered to his Florida address on September 3, 2015. During his confirmation the customer was pleasant, and had a complete understanding, before giving permission to enter his order.
 
In early June of this year, a representative turned in a request for change of address to the customer’s Texas address. That process began immediately. We did not indicate any product returns, calls or prior complaints. Up to this point everything appeared to be going exactly as scheduled.
 
At the end of June, after the change of address had started, we received a note regarding a failure to deliver products. This was the first service complaint that we received, we were sure it was due to the recent change of address.
Each publisher has different processing and publishing dates. So it is not unusual if an address change takes a while to re-establish itself. Our customers who move frequently usually give us a 2 month notice before moving. Should copies be missed, we simply extend service to make up for them. Most customers enjoy that feature.
 
Further, the new address is not a normal home address. It is a CMRA (commercial mail receiving agency). They forward mail on to a location in Mexico for customer pickup.
 
We are sorry if there was a misunderstanding on the latest billing amount. We indicate that the last payment received was in May. The June payment did not complete processing and was returned to the customer’s account. Later statements would have reflected a late charge.
 
The representative assigned to this account, has been attempting to reach the customer but has been unsuccessful. Her calls are not meant to harass, but to service the account properly. She has left messages but has not received a return call.
 
Please have the customer give his representative a call. She has been waiting to hear from him and is more than happy to help in any way possible. We will keep your offices informed.
 
Sincerely,
Client Services
Cc [redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]December 14, 2017Lou [redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   Ms. Daunaree S[redacted]        ID# [redacted]Dear Lou [redacted] Thank you; we received your...

letter regarding the above person.A representative was assigned and has made a thorough review. Our records do not show this person as a past or present customer of ours.Sincerely,Client Services