United Readers' Service, Inc.

January 7, 2015
 
[redacted]                                   ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
 
RE:   [redacted]
         ID# [redacted]
 
Dear [redacted],
 
The representative who spoke with you recently has made the adjustment that the two of you spoke about. Notification was sent. You should have already received that. If you have any questions, please give us a call.
 
Sincerely,
Client Services
 
CC: [redacted]

April 28, 2015[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]         ID# [redacted]Dear [redacted]:A representative from customer care has informed us that you had finally made contact...

regarding your account. The changes discussed have already begun. Notification is automatically sent once they are complete.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]

March 12, 2017 [redacted]Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408 RE: [redacted]ID# [redacted] Dear [redacted], Thank you, we did receive your letter last month and your account was turned in to our customer care department for...

a complete review. According to their report, a representative was assigned to the account and has entered a request on your behalf. You should receive her letter in a few days. If you should have any questions, please give your representative a call. She has left messages but for some reason has not made contact. Sincerely,Client Services

(The following was copy/paste by Revdex.com staff - [redacted]September 19, 2017[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   [redacted]        ID# [redacted]Dear [redacted], We recently received your letter...

regarding this account. It was turned in to the customer care department for a review. According to the representative who was assigned to the account, it was never entered as a new account. It closed upon a customer request. The representative spoke with the customer on September 9Th and he informed her that he was aware of this. He also said he was sorry and had already taken care of it. Sincerely,Client Services

December 22, 2015
 
[redacted]...

[redacted]                                   ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
 
RE:   [redacted]
         ID# [redacted]
*
[redacted],
 
Thank you for returning the call that a representative left for you. She has reviewed your order with us and has made an adjustment based on your conversation.
You will receive notification once the adjustment is complete. If you should have any questions, please call the service department.
 
Sincerely,
Client Services
 
CC: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 30, 2015[redacted]RE:   [redacted]         ID# [redacted]Dear [redacted]We just received a letter from the Revdex.com regarding your account. According to our records you spoke...

with a supervisor earlier this week and everything was handled to your satisfaction. We are sure that your letter to them simply crossed in the mail.Thank you for taking the time to speak with one of our representative. If you do have any further questions please call.Sincerely,Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
In addition to accepting  the Revdex.com letter, I would like to express gratitude and appreciation for your cooperation in this matter. I had never encountered a situation like this before and really didn't know how to deal with it because this magazine company really had me convinced that I wouldn't be able to prove my dispute against them because they had the recording of me agreeing to the contract. That's why it took me so long to contact you all. I was afraid of ruining my credit as I have been on a diligent  path to reestablish it. I did receive a letter from VIP READERS SERVICE telling me that my order has been canceled as I requested and if I receive anymore complaints from them concerning my order, please refer to a ** [redacted], Customer Service Manager. I am elated that this situation has been resolved but not at peace. After reading all the other complaints on the website of this company has me troubled to know that they are doing this to hundreds of Americans and their operations should be given an in depth investigation and shut down. It's not fair that consumers have to encounter illegal/bad businesses such as this one. If you need my help with anymore disputes and dealings with this business don't hesitate to contact me. Once again thank you for intervening.

From: [redacted] <[redacted]@comcast.net>Date: Wed, Sep 14, 2016 at 1:54 AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: Revdex.com <[email protected]>Thank you so much for your assistance -a letter was sent by company that there will no longer be any further charges - still waiting to see if another bill comes in mail, but I believe it is resolved - Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are still being quite indirect with the problem. I am not answering their calls because they are incessant, they are rude and condescending when I speak with them, and they will not cancel when I asked. I will only speak with them should they promise to not be degrading and promise to remove me from the mailing list. I do not care whether or not I am receiving my items. Notice in their rebuttal they only claim that the items are being sent. Notice here: that I don't care if they are. They came inconstantly.  I want out of the contract. They have not addressed the fact that I wish to be out. I refuse to answer because they are vicious.
Regards,
[redacted]

March 26, 2016
[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408
RE:   Ms. [redacted] ([redacted])         ID# [redacted]
Dear [redacted],
The customer care department has reviewed your...

wife’s account. They show that one of their representatives has had the opportunity to speak with you recently. She has already made the adjustment that the two of you discussed. You will receive notification shortly.
Your wife has been a good customer for many years and we were very sorry to hear of her condition.
If there is anything we can do in the future, please don’t hesitate to give us a call.
Sincerely,Client Services
CC: [redacted]

(The following was copy/paste by Revdex.com staff - LST)[redacted]March 9, 2018Lou [redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   Ms. Anne P[redacted]        ID# [redacted]Dear Lou [redacted] Thank you, for your letter regarding Ms....

P[redacted]After speaking with Mrs. P[redacted]’s son, James, regarding her health situation, we have agreed to cancel her order for magazines.  A letter has been sent to Mrs. P[redacted] to confirm.  Please call our office if we can be of further assistance.Sincerely,Client Services

Consumer response taken via phone by Revdex.com staff (**) The business contacted the consumer directly and resolved her complaint on 9/13/2016.

September 8, 2016
[redacted]
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
RE: Ms. [redacted]
ID# [redacted]
Dear [redacted],
Thank you for your patience on this account. We sent you a letter recently due to the fact that we were not able to reach the customer. However, the customer did in fact call us back today.
Everything has been resolved and the customer appears to be satisfied with the adjustment to her order. We will continue to give her the great service that we are known for.
If you should have any further questions, please inform.
Sincerely,
Client Services

From: [redacted] <[redacted]@gmail.com>Date: Tue, Jun 28, 2016 at 6:28 PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #[redacted].To: Revdex.com <[email protected]>I heard from easyreader services who informed me that...

they couldn't break the contract with their supplier and I couldn't break mine with them. They then proceeded to offer me half as many magazines for half the money now let me get this straight. You cant break your contract with me because you can't break your contract with your supplier. But you can break half of the contract? Unacceptable. I want zero magazines not half as many. If you can break half the contract you can break it all. Next time I get a phone solicitation I'll just hang up. No fool like an old fool. Another company taking advantage of senior citizens. I cant believe I fell for it.

Business response taken over the phone on 9/4/2015 Hal from the business called to advise they have had contact with the consumer and they processed the completion of the order on 8/28/2015.

(The following was copy/paste by Revdex.com staff - LST)[redacted]March 5, 2018Lou [redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   Mr. Daniel W[redacted]        ID# [redacted]Dear Lou [redacted] In reference to Mr.W[redacted]We show a new...

order for Mr. W[redacted] was entered February, 2018. Our supervisor called and spoke with Mr. W[redacted] on March 7, 2018. After a detailed conversation regarding the order, they agreed to defer the first payment until the magazines all start. They also discussed some of the advantages of the service and programs available. During the call, Mr. W[redacted] has agreed to continue the service and we believe he was satisfied with the outcome of the call. Please call or email our office with any questions or comments.Sincerely,Client Services

(The following was copy/paste by Revdex.com staff - [redacted]October 10, 2017[redacted] Revdex.com2800 Euclid Avenue, 4th FloorCleveland, OH  44115-2408RE:   Ms. [redacted]        ID# [redacted]Dear [redacted], The representative who spoke with...

you on October 4th has had us review your account. She has turned in her recommendation and has already made the adjustment that the two of you spoke about. Notification was sent.If you have any further questions, please give us a call.Sincerely,Client ServicesCC: [redacted]

March 16, 2017   [redacted] Revdex.com 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115-2408   RE: [redacted] ID# [redacted]   Dear [redacted],   Thank you for calling our service representative on March 14th. The representative explained of your...

conversation and has made an adjustment to your account. She is sending a notification regarding that adjustment. You should receive it within a few days.   If you should have any further questions after receiving her notification, please give your representative a call.   Sincerely, Client Services

December 18, 2015
 
[redacted]...

[redacted]                                   ...⇄
Revdex.com
2800 Euclid Avenue, 4th Floor
Cleveland, OH  44115-2408
 
RE:   [redacted]
         ID# [redacted]
 
[redacted],
 
We received your inquiry last month. The customer care department reviewed your account and shows that you placed the order on November 5, 2014.Your welcome package was actually delivered on November 8, 2014. According to their notes you did seem to have a complete understanding before giving permission to enter your order
 
Since receiving your inquiry the service department has adjusted your order and has been attempting to reach you since receiving you letter early last month. Once the adjustment is completed you will receive notification. If you have questions once you receive that, please give us a call.
   
Sincerely,
 
Client Services
 
CC: [redacted]