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United States Postal Service Reviews (77)

I love USPS especially first priority insured mail .This is a honest and honorable organization.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore, I would like USPS to do a better job other than make statements of, "There is no guarantee of mail." We have had issues of multiple packages showing up this late and have another package that is lost at the moment. They charge to have a service provide for their customers, but really DO NOT have any accountability or business ethics they follow. There is no reason 50% of our packages recently get mixed up and lost in their phoenix location. It is very irresponsible and our company may just start using another carrier, that doesn't have such a high failure rate to it's customers.
Regards,[redacted] [redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jun 18, 2015 at 10:19 AMSubject: Fwd: Case ID is ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: <[redacted].net>Date: Wed, Jun 17, 2015 at 11:38 PMSubject:...

Case ID is ID [redacted]To: [email protected]: Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)My name is [redacted], I am requesting that my complaint against the United States Postal Services be Canceled as of this Day, June 17, 2015. My Confirmation/Case ID is [redacted]. Thank you so very much for giving my request consideration, I plead. Respectfully, [redacted] June 17, 2015

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by United States Postal Service...

 regarding complaint ID [redacted].
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Aug 11, 2015 at 9:37 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded...

message ----------From: [redacted] <[redacted]@[redacted].com>Date: Mon, Aug 10, 2015 at 7:25 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>this has been resolved.  after my complaint, the letter was delivered  [redacted]###-###-####[redacted]@[redacted].com

I sent a white 8x11 window envelope using USPS Certified Mail (so I could attach it to a tracking number) on Monday, December 7th, 2015 in West Los Angeles, CA. The envelope contained very sensitive material: my headshot (shown through the window of the envelope), an application containing all of my personal details such as phone number and address, and a DVD with a singing audition. By that evening it had arrived at the USPS processing facility located in South Central LA, area code 90052. By Wednesday, December 9th my tracking update stated my package departed the USPS facility at 5:05am and was in transit to the destination. The destination was a casting office 12 miles away (still within Los Angeles) in Culver City, CA, area code 90034. It's also worth noting that since I was sending to a big casting office, there's no way for me to contact them as they deliberately don't give out that kind of information. By Friday, December 11th, the tracking information hadn't changed so I began to call USPS to find out why it hadn't been delivered yet. After a few failed attempts to contact a customer service representative via USPS's 800 number (the automated system continued to tell me customer service was not available even though I called on a Friday during business hours) I called a number I found for the 90052 facility. By the third attempt I reached a person who very rudely told me their system must not have been able to read the label and I needed to wait for it to be manually processed. When I asked her how long that could take she told me "it could take two days or a week." Then when I asked her if she had a way of finding the package at her facility she said she wasn't actually located at the 90052 facility, she was just a dispatcher. I wanted a second opinion so I called a different local USPS location just so I could speak to a person and not a computer. I spoke to a nice guy who told me that that's probably not what happened, but it was a possibility. Then, prefaced with "let me give you some advice," he blatantly said that the processing facility at 90052 is a huge location where every piece of LA mail is filtered through and if I wanted to find my mail I'd need to "stay on top of them." Then he gave me two direct phone numbers for the 90052 location and the 90034 location, but at that point it was past business hours so I had to wait until Monday to call again- although I did try on Saturday morning in case they'd answer, but no such luck. So in the morning on Monday, December 14th, 2015 I called the 90034 location (my tracking information still hadn't changed) and spoke to a friendly woman. I told her the situation and she said she'd search the facility for my package, but a few minutes later she came back on the line and told me it wasn't there. She took down my name and phone number and told me she'd contact me if she found it. Then I tried to contact 90052 a few times but wasn't able to reach them, so I thought I'd give the 800 number another try. The automated system once again told me customer service wasn't available, but then I called back again and instead of saying I was calling for information on tracking a package I said I was calling for a refund, and finally I was transferred to a waiting line for a representative. After 1 hour, a representative came on the line and I explained the situation once again. After providing my tracking number she put me on a brief hold then came back on the line and said she wanted to open an investigation. I provided her with my name, phone number, home address, the address I was shipping to, what the package looked like and what it contained. She already had my tracking number and the timeline of events, so with all of that she gave me a case number and told me I needed to wait 48 hours to give them a chance to investigate and THEY would be calling me within those 48 hours. I then asked her for a follow up number in the event I didn't hear back (it came in handy later on) so she gave me the number for USPS Los Angeles Consumer Affairs. Then I waited 48 hours which brings me to Wednesday, December 16th, 2015. My tracking information hadn't changed (so it still says "departed the facility 90052 and in transit to the destination" one full week later) and I hadn't heard anything from USPS. So I called the consumer affairs number and spoke to a woman who ended up being the most kind and helpful of everyone, but still with no solution. She looked up my case number and told me no one had even looked at the investigation. Then after doing some research she told me the lady I spoke with at the 800 number sent my case to the wrong USPS location so that's probably why. After speaking with her for about 30 minutes (some of that time was spent on hold while she tried to contact the manager at the 90034 location, but couldn't get him on the phone) she continued to take action and told me she was going to get a hold him and she'd call me back within the hour. Then an hour later she called me back (the first sign of follow through I'd seen since this all started) and said she'd spoken to the manager and he had no recollection of the package passing through the facility. I don't expect anyone to remember the package as I'm aware they probably see thousands a day, I just still hadn't gotten the answer as per why my package hadn't been scanned or tracked if it's moving at all to different facilities. She then told me he said the address I was sending to was a UPS location and USPS has a carrier that sends mail to boxes at that UPS location, so it's possible my package was carried straight to that UPS location without being tracked. When I asked her if that's a common practice, she said unfortunately yes, adding that USPS changed their policy on Certified Mail and it now gets lumped in with regular mail (meaning without tracking numbers) in instances like this. So she said she'd try to contact the UPS location to see if they could give her information on whether the package had arrived there, but of course it was most likely that UPS couldn't disclose that information. She said she'd call me again within an hour, but that's the last I heard from her. I tried to call the UPS location and was told exactly what I suspected- they couldn't tell me that information. She also told me she'd just heard from another woman asking about the same package so at least the consumer affairs woman followed through and tried. So although the consumer affairs woman I believe tried to help, still no resolution and no accountability. I've also attempted to call the consumer affairs line since that day and have gotten their voicemail line every time. The next day, Thursday December 17th, 2015 I called the 800 number again, waited for 1 hour 15 minutes and finally reached a representative. I told him the situation (exactly as I had the first time I spoke to someone from the 800 number) but this time I had a case number to provide him with for my "investigation". He searched the case number and my tracking number and began to repeat the same information I'd heard multiple times: it might have been bounced back because they couldn't read the label, it's probably sitting at the 90034 location, etc... Then I told him I'd heard all of this already and I really just wanted to know what could actually be done to find the package. So he started gathering information from me such as my address and the address it was being shipped to, information I'd previously provided to them for the investigation. So I asked him why he was asking me for it again, and since I gave him the case number didn't he have all of the information he needed? He then told me none of that information was there and he saw "barely any sufficient information for the case" to which I responded, "so does that mean the lady I last spoke with didn't input the information I gave her?" He just kept repeating there wasn't sufficient information and then finally said "I'm not going to place blame on anyone but that information is not here." So I gave him ALL of the information again, but right as we finished when he was supposed to give me a confirmation number, he told me the system glitched. So I asked if I could speak to a manager because at this point I was frustrated and felt completely disregarded when all I wanted was to find my package and USPS was clearly refusing to take responsibility. He told me to wait a moment and give him a second, but then he hung up on me. After waiting for 1 hour 15 minutes to speak with someone then speaking to him for an additional hour, he ended the call with no solution and no accountability. On Tuesday December 22nd, I called the 800 number for the third time and waited 45 minutes before reaching someone. Contradictory to what the previous man said, she told me all the information I'd provided was there but she needed to reopen the case because no one had reviewed the case (again). She also told me that the Certified Mail service I paid for is not a guaranteed service, which I was never informed of when I paid the additional fees to have it sent (had I known I would've paid for a service that's actually guaranteed). She also confirmed to me that while it's possible the package was delivered without being scanned, it's equally possible that the package was stolen or lost but they would have no way of knowing. So again, the package could very well have been taken but NOTHING will be done about it if that's the case, so what's to stop postal service employees from stealing or tampering with mail if there aren't repercussions? I was supposed to hear back from someone by December 28th, but I still have yet to see any real follow through nor receive a straight answer and it's seeming most likely that I never will.

Facts- I visited the branch on 1/7/2016 around 9:45-10:00 am. The location is on the corner of State Street, 2035 S.State Street to be exact. As I was waiting in line to be serviced I noticed the clerk was not helping the lady in front of me at the counter, but holding a full fledged conversation! When I finally approached the desk to be "helped" she said that she would not stamp my letters and someone else needed to help me. I was completely floored as she gave no reason as to why she was unable to do so.
Problem- The clerk was very unprofessional, rude, and refused to help me her name is (Pamela M[redacted]). I asked for a supervisor and she called her friend who posed as the acting supervisor on duty her name is (Tonya D[redacted]). Who I later found out is just a clerk as well. After being serviced by Ms. D[redacted], who I thought was the supervisor, I asked for her superior as I didn't believe I was being given the correct information. She told me to wait by the blue door and she would call the superivsor. I waited for 5 to 8 minutes only to be told by Ms. D[redacted] that the supervisor Ms.J[redacted] (who I later found out is just acting )had just left the facitlity to tend to an emergency (how convenient) and would return as soon as this "emergency" was taken care of. She asked me to leave my name and number and Ms.J[redacted] would call me. I told her no thank you and I would return to the facility later in the day to speak with Ms.J[redacted] face to face. The values I have known your company to stand for and uphold are not being followed at this particular location. The lack of customer service is consistent with the ladies here and today they reached a new level of disrespect to customers as myself.
Results- As I was leaving the Post Office one of the employees who witnessed the situation came to my car to inform me the information given by Ms. Tonya D[redacted] was incorrect and the Manager of the facility who was present and did not bother to come and speak with me. Ms. Deborah W[redacted] was in fact in the location during the occurance. As a customer service professional I have never witnessed this type of behavior by a group indivduals who are getting paid to provide a service.

Please see attached.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Furthermore, I would like USPS to do a better job other than make statements of, "There is no guarantee of mail." We have had issues of multiple packages showing up this late and have another package that is lost at the moment. They charge to have a service provide for their customers, but really DO NOT have any accountability or business ethics they follow. There is no reason 50% of our packages recently get mixed up and lost in their phoenix location. It is very irresponsible and our company may just start using another carrier, that doesn't have such a high failure rate to it's customers.

Regards,[redacted]

Dear Ms. [redacted]:This replies to your  letter to the Revdex.com. Your correspondence was referred to my office for investigation and response.Please accept the Postal Service's apology for the delay of the First-Class Mail package...

you sent to Mississippi in September and for any inconvenience you experienced as a result. Certainly, 16 days for the package to arrive is not within the 2-4 days that we usually estimate for mail of this class to reach its destination. I regret that your package . was an excep.tion to our goals.There are no guarantees for any of our classes of mail except for Priority Mail Express, which is the Postal Service's overnight service, and refunds are generally not provided. Please accept the enclosed postage stamps as a one-time customer service gesture. I appreciate your taking the time to write and for the opportunity to address your concerns .Sincerely,[redacted], Manager
Consumer & Industry Contact

Horrible customer service!!!!!!!!!!!!!!!!!

Review: I package was suppose to be delivered on 09/04/14 the only package I got 09/04/14 was my alan Jackson cd not my incredible hulk dvd season 5 I just want to know if they it withholding it at the post office or did the mail scan put it in the wrong mailboxed as delivered and or kept it for himself I asked someone that works at [redacted], or usps he told me when it was delivered on 09/04/14 that means at the post office that handls [redacted] zip code the person that owns wheelin angels adult foster home whatever I get in the mail she told me she puts in on my bed or chair so if it was delivered on 09/04/14 I would of gotten that day which I never received it yet.Desired Settlement: to ask the mailman what happen to my package that was suppose to be delivered on 09/04/14

Review: COMPLAINT: Yesterday afternoon (Wednesday, September 24, 2014) I called USPS customer service @ ###-###-#### to complain about my change of address form (confirmation codes: [redacted] and [redacted]) I filled out online was not properly processed. I was given a case# (CA[redacted]) and was falsely advised by a customer service representative to call the [redacted] Consumer Affairs @ ###-###-####. When I called Consumer Affairs (early in the morning) the phone line kept ringing and no one answered. After a couple of rings the call was put into voice mail but because the voice mail was filled with messages I could not leave a message. At the end of the voice mail I was given the option to transfer to an operator but I could not do that as no one was available to answer my call in the first place. I called customer service again this morning @ ###-###-#### (Thursday, September 25,2014) and I was put on hold for 1 hour with no help. When I was finally attended to after 1 hour I was told even though I did file 2 change of address forms on line 3 months ago they have no record of these and I would have to go through the process again. The problem is not the postal carriers at [redacted] and [redacted]. The problem is with overall USPS customer service, USPS [redacted] Consumer Affairs and USPS change of address department who are covering up their wrong and I will not allow that. I do not understand why I was falsely advised to call consumer affairs in the first place and given a case number, put on hold for long periods of time and not given proper information if no one is willing or understands their job enough to help me. I am disappointed and not sure if I can ever get help regarding any problems I have with USPS. I am currently looking into filing a complaint with the Revdex.com to expose and embarrass USPS because USPS is unreliable in resolving and addressing any of my problems with the unprocessed change of address forms (confirmation codes: [redacted] and [redacted]), misinformation given to me by USPS customer service and the unreliability of USPS change of address department.Desired Settlement: Discipline those who refused to process my change of address forms (confirmation codes: [redacted] and [redacted]). Discipline ALL misinformation given to me by USPS customer service. Discipline CONSUMER AFFAIRS UNITED STATES POSTAL SERVICE @ 3[redacted] NY [redacted].

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by United States Postal Service regarding complaint ID [redacted].

Regards,

We mailed off a packed on December 17th at the San Antonio, Texas Lockhill Station Road 78230. It was suppose to arrive at the location on Monday, December 21st and it has not left the main San Antonio, Texas. No one will answer our questions nor will they provide any type of customer support. They are vague, unhelpful and extremely poor customer service. We requested that we wanted our package returned to us but they have no answers. Maybe they are afraid to say that it was stolen by one of their employees or some other type of illegal activity.

Had some laptops shipped on Dec 6, 2015 were suppose to be for Christmas gifts. They finally arrived in one of their facilities as, 'Acceptance', which was in their care on Dec 16, its now January 10 and still have got no response from their customer service, they will not even give me a refund on shipping. The items were in their care, as agents they should not be completely absolved of any losses. Any other company doing business this way would go out of business.
For my shipping needs I will be using more secure competitors.

I am, so upset on what happened to me about an hour ago because of the rude and incompetent action of an employee (W[redacted], who was proud to display his badge to me) at the Brevoort Station in Brooklyn, NY. after Standing in line for about an hour, when I got to his window, I requested the price to mail an international package. He gave me a price of $1.20. I told him that I would just buy the stamp but he informed me that I had to fill out the address on the envelope. I again asked him to just sell me the stamp so that I could just stick it on instead of going back into the line. Rudely, he repeated that I step aside and that I was to come back to him. It took me lessx that a minute to write the address. I had to wait for another 30 Minutes for him to attend to the customers that went in my place. However, he was allowing them to step aside and fill out forms. When my companion asked if we could just buy the stamp while they were filling out their forms, he snapped at us, responding that he was in the middle of a transaction. At that time I felt that it was unfair that I was not afforded the same opportunity to write out my address. During this time the teller next to him opened her window and she weighed the package and told me $3.and some change. I told her the am out that W[redacted] had told me and she immediately started making excuses for him. She said that he did not know the destination ,which was incorrect, then she came up with him not knowing about the size of the envelope. Then she said that just gave me a figure because he did not know what package I wanted the cost for. I realized that all the blame was headed in my direction so I decided to go back to his window. When I asked him why he quoted the price of 1.20 to me he did not answer but just pushed the envelope in a slot and said that it was not the correct size.I asked why he did not say that to me before and he did not respond. There was no apology or concern about the am out of time he had cost me because of his incompetent action.
I have taken time to detail this because packages have been misplaced at this office before and the attitudes have been the same .Mistakes can be made because we are all human, but at least an apology should be extended to customers when you are in the wrong. It took me 2 hours to mail my letter today ands as a result I missed my 2pm appointment. That is the true cost of the incompetence from the Brooklyn office.They need to be more respectful to the customers.

Review: I sent this package on 8/27/14. Upon arrival the recipient informed me that the package was completely destroyed. I filed a claim, as I had purchased up to $200 in insurance, and waited. I eventually received a check in the mail for $50. I did not cash this, instead I filed an appeal. The appeal was denied the same day and I received a letter stating that I had not purchased additional insurance on my package. I submitted a second appeal with proof of insurance showing that I had paid $23.70 to purchase up to $200 in insurance. I also provided proof of value of the item. I filed the second appeal on 9/9/2014. I have since spoken to the [redacted] Accounting office on several occasions. They have investigated and looked through the claim and verified that all the required documents are there and that the claim should not have been denied the first time and should be approved this time. However, they said I should have heard something either way within 30 days. I have not. They gave me number to call in Washington that handle the second appeals. These numbers are ###-###-####, ###-###-####, and ###-###-####. I have called these numbers repeatedly. No one ever answers and I have left numerous voicemails that no one ever responds to. I would greatly appreciate a response from someone.Desired Settlement: Since I paid for the insurance I would like my money and the cost of shipping back.

Review: I purchased a product in July of 2014, which was delivered on July 28th 2014, to an address in which I had Moved away from and was told by the Mail Man that he left the package between the screen door. I asked why would he leave a package, when there is a for rent sign on the lawn, a lock box on the door, and the House in Obviously empty. He told me to take that up with the Post Office. Although I got verification from several Supervisors, that my change of address was in the system timeely since May on 2014, staff expressed a rude nature toward me and refused to provide any assistance. I then sent a certified return reciept letter to Mr. Patrick *. D[redacted], the Post Office's Post Master General in September, in which I recieved the signed return card September 24th 2014. and still have gotten no responce. I feel that I have taken all necessary steps to protect my mail, by submitting my change of address in advance, and requesting all mail to be sent to my P.O Box [redacted] in woodbridge. And although I have kept a time line of events, Staff and Managenent that I sopke to, copies of purchase transaction, and got an admittance of fault from the mail carrier, my situation seems to have been given absolute no reguard.Desired Settlement: I am just seeking reinbrusement for my lost package, or it can be purchased for me and sent to my P.O Box. I am over weight and have high blood presure and colesterol, and my purchase was for a Full body Sauna Suit with Hood that I contimplated Purchasing for over a year, and when I finally decided to make the purchase my Package was lost and by no fault of mine. The seller refuses to make any compensationa and agrees that it should resolve by the USPS. all documents email between the seller and I, and time lines are available if requested.

Review: I shipped 2 packages on the same day, Sept. 29th. One arrived broken even though it was extremely well packaged and also had "fragile" marked all over it. The other Package is now lost. The USPS is giving me the run around and this isnt the first time they have treated me like this.Desired Settlement: I wish for them to either deliver the item or provide me with compensation for the value of shipping + the item's value.

Review: This is the culmination of a long series of problems with the US Postal Service at my address. Problems include the postal carrier losing building key multiple times, a bout of the postal carrier only delivering mail once a week, a panel broken mail boxes not getting fixed for months on end, and packages getting left outside of our building instead of being left in the secure lobby. This time, my own package was either not delivered or was left outside of our building to be stolen. Either way, the package was never left in the lobby where it should have gone and I never received it and the other residents never saw it.Desired Settlement: It's only fair and reasonable for USPS to reimburse the cost of the item, which was $19.95. I can document this. Furthermore, there needs to be some kind of assurance that from now on our mail will be delivered in an appropriate manner, which means leaving it inside of our building, which is locked and secure. This is a clear pattern of mismanagement and harmfully bad service, all of which have been reported repeatedly by myself and often by our management company, too, with no follow-up on the part of USPS despite my asking for follow-up calls in each of the many complaints I have submitted by phone and online. There has been no accountability or this last incident would not have happened. In order for anybody at our address, and likely our route, to trust the USPS, this needs to change. At the very least, they need to pay back the money for the purchase they caused to be lost. Thanks for your support.

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Description: Government - US., Post Offices, Delivery Service

Address: 2601 E Olive Ave, Fresno, California, United States, 93701-1200

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