United States Postal Service

The Usps can't do anything right my packages don't get delivered when they're supposed to and one of my packages was routed through philly, what the h[redacted] I live in Florida it could've gone the normal way but no they can't pull their head out their [redacted] long enough do that

I placed an order from a seller and on Saturday it was supposedly "delivered". I come to my door to a "sorry we missed you" sticky. However, the delivery man never rung my doorbell because I was home all day. I even tested the doorbell to make sure it wasn't broken. I immediately called the main customer service number to complain about this matter. I spoke with a woman named, Lynn. She informed me that she would enter everything I told her into the computer and request a re-delivery for Monday (6/29). She told me to sign line #2 on the back of the slip and check the box that says leave package at this address. I even told her the screen door will be open again as it was when he orginally came. I am assuming he did not leave the package in the door because the seller paid for a signature but I was home so if he would have rung the doorbell I could have signed and had my package. I informed Lynn that I worked everyday during the day and was unable to go pick up the package at my neighborhood postal office which is where the package is now. I was unaware of this even needing a signature. Lynn told me to tape this label with my filled out information stated above on it onto my door. I did that. Today, I come home my package is still not here but my other mail is here. I called again and this representative told me that the reason it is not there is because I have to sign for the package. I explained to her that Lynn told me that if I filled out the info stated above and taped it to the door he would take it and leave my package. The rep told me Lynn was wrong and misinformed me. I am frustrated and this is such an inconvenience to me. How am I supposed to get my package if I work? They said my neighbor can't sign for me bc I proposed that as an option. I am very displeased that nobody cares that this is an inconvenience to me especially the worker I spoke with today.

I have had nothing but problems with my packages saying they have been delivered but have not been. It has happened more then 5 times now an I will never use USPS again if I have the choice.

Review: The Post Office is fraudulently ripping off consumersThey take your money including tracking and give you a tracking number and you cannot track your package online and it does not arrive when they say and they cant tell you where it isI sent an item and it has not been able to be tracked since last TuesdayAdvocate office has not responded even though I have been in contact and they promise to callThey collected for priority two day and states on the receipt a tracking and delivery and it does not say estimated it says expected which I expect.Desired Settlement: Refund of all monies including insurance valuePackage labeled fragile and perishable

It's not the company entirely it's the branches that screw up. Primarily in my case,197-40 Jamaica Ave, Queens, NY 11423, it seems like they deliberately fail to deliver my items and when you call them, they act like they don't give a damn. My problem is, my package may have well been something of important like medicine that can save my life and they're taking delivering packages lightly this needs to stop. This is not the first time I've had a problem with them.

Review: shipped an item that I was selling on [redacted] using the united states postal service. Bought the insurance to go along with the package when I shipped it. Buyer reported the item being damaged and shipped it back so I refunded the buyer all the money. Got the box back and places on the outside of the box were noticeably damaged. When I tried to collected on the insurance from the united states postal service they took a long time replying back then offered a lower settlement amount than the item was worth. tried to appeal once again providing further information with pictures of the damage and an online receipt showing the value of the item that I was shipping. after another longer wait time I got the final letter from their domestic claims department saying that the appeal was denied and that the original number was final. claim id: [redacted]Desired Settlement: the desired settlement would be to get the money that was guaranteed to me by the insurance that I paid money specifically to cover this sort of occurrence. partial payment is unsatisfactory as the item is no longer in a condition which it could be sold. anything less than that would be a waste of the money I put into trying to protect the items that I am shipping.

Review: Hi

I ordered a product from amazon with tracking number # [redacted].

I got email saying package was delivered but I never got the package.

I checked with front desk and they do not have history of package.

I emailed customer support at least 3 times and never got a reply from usps.

I am escalating this issue because this is no way to treat a customer.Desired Settlement: I want the item that I have ordered

Review: The core of USPS's business since it was first founded was simply to deliver the mail, so why should anyone have to pay for insurance for the USPS to do their job? Does anyone have to pay for insurance to a mechanic for he or she to actually fix their car? Does anyone have to pay for insurance for a waitress to actually deliver their food? Maybe USPS has always done it this way, but sometimes people always do things the wrong way and need to change. I can understand if insurance mattered when speaking of a delivery being damaged, but not when speaking of the core of the USPS's business (delivering the mail on time). If the USPS doesn't deliver they should at the very least refund the shipping cost, and not just respond to customer questions with a standard generic template answer of shipping times. Are we still wondering how to fix the postal system and why it is loosing money that my tax dollars have to save them with year after year?Desired Settlement: USPS change policy to refund shipping cost when ties are not delivered.

Facts- I visited the branch on 1/7/2016 around 9:45-10:00 am. The location is on the corner of State Street, 2035 S.State Street to be exact. As I was waiting in line to be serviced I noticed the clerk was not helping the lady in front of me at the counter, but holding a full fledged conversation! When I finally approached the desk to be "helped" she said that she would not stamp my letters and someone else needed to help me. I was completely floored as she gave no reason as to why she was unable to do so.
Problem- The clerk was very unprofessional, rude, and refused to help me her name is (Pamela M[redacted]). I asked for a supervisor and she called her friend who posed as the acting supervisor on duty her name is (Tonya D[redacted]). Who I later found out is just a clerk as well. After being serviced by Ms. D[redacted], who I thought was the supervisor, I asked for her superior as I didn't believe I was being given the correct information. She told me to wait by the blue door and she would call the superivsor. I waited for 5 to 8 minutes only to be told by Ms. D[redacted] that the supervisor Ms.J[redacted] (who I later found out is just acting )had just left the facitlity to tend to an emergency (how convenient) and would return as soon as this "emergency" was taken care of. She asked me to leave my name and number and Ms.J[redacted] would call me. I told her no thank you and I would return to the facility later in the day to speak with Ms.J[redacted] face to face. The values I have known your company to stand for and uphold are not being followed at this particular location. The lack of customer service is consistent with the ladies here and today they reached a new level of disrespect to customers as myself.
Results- As I was leaving the Post Office one of the employees who witnessed the situation came to my car to inform me the information given by Ms. Tonya D[redacted] was incorrect and the Manager of the facility who was present and did not bother to come and speak with me. Ms. Deborah W[redacted] was in fact in the location during the occurance. As a customer service professional I have never witnessed this type of behavior by a group indivduals who are getting paid to provide a service.

Review: This post office claimed to deliver a package at 5:21pm (per the tracking info online). I was home then so that is impossible. They also noted online that a notice was left - didn't happen either. Then I called to see where my package was and drove to the location. Not there either. Also while there, they said the couriers are "off the street by 5pm" so that couldn't have been true that it was delivered at 5:21pm - basically calling themselves liars. The phone number I was then given to call was attended by an extremely rude gentleman who hung up on me. His English was atrocious and attitude was unbelievable for someone in customer service. I tried to support our Postal Service because of stories of recent trouble in the news but I will no longer be doing so. I now see why they are bankrupt and headed for shutdown.Desired Settlement: I would like the money I paid for shipping to be returned to me. $5.25. It is not a large amount but I do not want to pay for a service I did not receive.

Review: I was supposed to receive my package on Oct 1 and it is a USPS delivery. The USPS driver didn't ring my door buzzer , didn't leave the package in the lobby, in fact the driver never attempted delivery of my package. He or She just left a note saying delivery is missed and the note gives me the option to pick up at USPS location or arrange redelivery. The drivers job is to attempt the delivery first and not leave a note of missed delivery. I am always in my room and I could have easily picked up my package if the driver rang my buzzer or left it in lobby. the driver lied about the miss delivery. I paid for 2 days shipping but now because of USPS's failure to delivery my package on time, I am not receiving it in 2 days. I have an infant baby and it is not easy for me to go outside to pick up my package. I complained about this with USPS customer service and the case number given is [redacted]. USPS has done nothing about this and the local post office never picks up any calls.

In transit

Expected delivery: Wednesday, October 1, 2014 by 8pm on timeDesired Settlement: I want $20 compensation for this delayed service and I want my actual package delivered to me NOW

I sent a white 8x11 window envelope using USPS Certified Mail (so I could attach it to a tracking number) on Monday, December 7th, 2015 in West Los Angeles, CA. The envelope contained very sensitive material: my headshot (shown through the window of the envelope), an application containing all of my personal details such as phone number and address, and a DVD with a singing audition. By that evening it had arrived at the USPS processing facility located in South Central LA, area code 90052. By Wednesday, December 9th my tracking update stated my package departed the USPS facility at 5:05am and was in transit to the destination. The destination was a casting office 12 miles away (still within Los Angeles) in Culver City, CA, area code 90034. It's also worth noting that since I was sending to a big casting office, there's no way for me to contact them as they deliberately don't give out that kind of information. By Friday, December 11th, the tracking information hadn't changed so I began to call USPS to find out why it hadn't been delivered yet. After a few failed attempts to contact a customer service representative via USPS's 800 number (the automated system continued to tell me customer service was not available even though I called on a Friday during business hours) I called a number I found for the 90052 facility. By the third attempt I reached a person who very rudely told me their system must not have been able to read the label and I needed to wait for it to be manually processed. When I asked her how long that could take she told me "it could take two days or a week." Then when I asked her if she had a way of finding the package at her facility she said she wasn't actually located at the 90052 facility, she was just a dispatcher. I wanted a second opinion so I called a different local USPS location just so I could speak to a person and not a computer. I spoke to a nice guy who told me that that's probably not what happened, but it was a possibility. Then, prefaced with "let me give you some advice," he blatantly said that the processing facility at 90052 is a huge location where every piece of LA mail is filtered through and if I wanted to find my mail I'd need to "stay on top of them." Then he gave me two direct phone numbers for the 90052 location and the 90034 location, but at that point it was past business hours so I had to wait until Monday to call again- although I did try on Saturday morning in case they'd answer, but no such luck. So in the morning on Monday, December 14th, 2015 I called the 90034 location (my tracking information still hadn't changed) and spoke to a friendly woman. I told her the situation and she said she'd search the facility for my package, but a few minutes later she came back on the line and told me it wasn't there. She took down my name and phone number and told me she'd contact me if she found it. Then I tried to contact 90052 a few times but wasn't able to reach them, so I thought I'd give the 800 number another try. The automated system once again told me customer service wasn't available, but then I called back again and instead of saying I was calling for information on tracking a package I said I was calling for a refund, and finally I was transferred to a waiting line for a representative. After 1 hour, a representative came on the line and I explained the situation once again. After providing my tracking number she put me on a brief hold then came back on the line and said she wanted to open an investigation. I provided her with my name, phone number, home address, the address I was shipping to, what the package looked like and what it contained. She already had my tracking number and the timeline of events, so with all of that she gave me a case number and told me I needed to wait 48 hours to give them a chance to investigate and THEY would be calling me within those 48 hours. I then asked her for a follow up number in the event I didn't hear back (it came in handy later on) so she gave me the number for USPS Los Angeles Consumer Affairs. Then I waited 48 hours which brings me to Wednesday, December 16th, 2015. My tracking information hadn't changed (so it still says "departed the facility 90052 and in transit to the destination" one full week later) and I hadn't heard anything from USPS. So I called the consumer affairs number and spoke to a woman who ended up being the most kind and helpful of everyone, but still with no solution. She looked up my case number and told me no one had even looked at the investigation. Then after doing some research she told me the lady I spoke with at the 800 number sent my case to the wrong USPS location so that's probably why. After speaking with her for about 30 minutes (some of that time was spent on hold while she tried to contact the manager at the 90034 location, but couldn't get him on the phone) she continued to take action and told me she was going to get a hold him and she'd call me back within the hour. Then an hour later she called me back (the first sign of follow through I'd seen since this all started) and said she'd spoken to the manager and he had no recollection of the package passing through the facility. I don't expect anyone to remember the package as I'm aware they probably see thousands a day, I just still hadn't gotten the answer as per why my package hadn't been scanned or tracked if it's moving at all to different facilities. She then told me he said the address I was sending to was a UPS location and USPS has a carrier that sends mail to boxes at that UPS location, so it's possible my package was carried straight to that UPS location without being tracked. When I asked her if that's a common practice, she said unfortunately yes, adding that USPS changed their policy on Certified Mail and it now gets lumped in with regular mail (meaning without tracking numbers) in instances like this. So she said she'd try to contact the UPS location to see if they could give her information on whether the package had arrived there, but of course it was most likely that UPS couldn't disclose that information. She said she'd call me again within an hour, but that's the last I heard from her. I tried to call the UPS location and was told exactly what I suspected- they couldn't tell me that information. She also told me she'd just heard from another woman asking about the same package so at least the consumer affairs woman followed through and tried. So although the consumer affairs woman I believe tried to help, still no resolution and no accountability. I've also attempted to call the consumer affairs line since that day and have gotten their voicemail line every time. The next day, Thursday December 17th, 2015 I called the 800 number again, waited for 1 hour 15 minutes and finally reached a representative. I told him the situation (exactly as I had the first time I spoke to someone from the 800 number) but this time I had a case number to provide him with for my "investigation". He searched the case number and my tracking number and began to repeat the same information I'd heard multiple times: it might have been bounced back because they couldn't read the label, it's probably sitting at the 90034 location, etc... Then I told him I'd heard all of this already and I really just wanted to know what could actually be done to find the package. So he started gathering information from me such as my address and the address it was being shipped to, information I'd previously provided to them for the investigation. So I asked him why he was asking me for it again, and since I gave him the case number didn't he have all of the information he needed? He then told me none of that information was there and he saw "barely any sufficient information for the case" to which I responded, "so does that mean the lady I last spoke with didn't input the information I gave her?" He just kept repeating there wasn't sufficient information and then finally said "I'm not going to place blame on anyone but that information is not here." So I gave him ALL of the information again, but right as we finished when he was supposed to give me a confirmation number, he told me the system glitched. So I asked if I could speak to a manager because at this point I was frustrated and felt completely disregarded when all I wanted was to find my package and USPS was clearly refusing to take responsibility. He told me to wait a moment and give him a second, but then he hung up on me. After waiting for 1 hour 15 minutes to speak with someone then speaking to him for an additional hour, he ended the call with no solution and no accountability. On Tuesday December 22nd, I called the 800 number for the third time and waited 45 minutes before reaching someone. Contradictory to what the previous man said, she told me all the information I'd provided was there but she needed to reopen the case because no one had reviewed the case (again). She also told me that the Certified Mail service I paid for is not a guaranteed service, which I was never informed of when I paid the additional fees to have it sent (had I known I would've paid for a service that's actually guaranteed). She also confirmed to me that while it's possible the package was delivered without being scanned, it's equally possible that the package was stolen or lost but they would have no way of knowing. So again, the package could very well have been taken but NOTHING will be done about it if that's the case, so what's to stop postal service employees from stealing or tampering with mail if there aren't repercussions? I was supposed to hear back from someone by December 28th, but I still have yet to see any real follow through nor receive a straight answer and it's seeming most likely that I never will.

Review: I shipped [redacted] on 08/09/14 before noon! Where is it; when was it delivered; why was it not entered visibly on any of the stops along the way? My package [redacted] left NJ 7 days ago and sat in NY for 4 days. Where is it, why hasn't it arrived? Delivery Confirmation was included in the price and the USPS by accepting money for a service is contractually obligated to provide the information. With email decreasing the workload substantially and the continually "we need two more cents to make it" my last question is "WHY AREN'T YOU MAKING IT?" Though you are reported to deliver in "rain, sleet, and snow" it has done none of those things so "weather delay" is NOT an acceptable response.Desired Settlement: I want to KNOW where my mail is at any given moment which is the purpose of "tracking/delivery confirmation" but all I'm getting is that "it was suppose to be" blah, blah. I know that it is suppose to be at its destination, however, I don't have my package and you never provided ANY information for my shipped item which you are contractually obligated to do! I WANT ANSWERS NOT "UM'S and "I'M SORRY"!

Review: you claim this package is un deliverable as addressed and its still in transit to me according to tracking. transaction number is [redacted]. if its un deliverable as addressed then whats with the notice then unclaimed status then the return to sender stuff? I have insurance and showed proof of it along with whats missing. local post master claims every label is a used label and tells me its impossible that im using them because they were used and asked me where I received such tracking numbers. told him from your website and said no that's impossible. he already gave me the impression that they stole one item from a customer once already.Desired Settlement: like my refund of my insurance plus postage or a replacement of lost item.

Review: I have had great difficulty the past 2 years I have been living in this apartment complex getting the Post Office to bring Certified Letters to my apartment for the required signatures, and also to deliver packages/boxes from [redacted] to my apartment. I am ill and also physically disabled and am home 24/7 almost every day of the year and they can not say they have attempted deliveries to my apartment because they have not. This past year I missed over 20 Certified Letters concerning my son's Child Support that required my signature because the USPS will not come to my apartment, and also have missed numerous deliveries of packages from [redacted] because they do not come to my apartment, even though every single other delivery service from [redacted] does come to my door. Our apartment complex is very small and we even have an ELEVATOR!

My son lost his Child Support payments because of the USPS, but I have been too ill to fight the system. I have complained to the USPS many times the first year I lived here and even to their regional office that they asked me to call. But I got no where and was too ill to keep fighting.

Now this week I missed several packages from [redacted] that the USPS did not bring to my apartment. Every other delivery service including, [redacted], etc; brings [redacted] deliveries to my door. I now advise everyone that I am able to, to NOT use USPS for Certified Letters of importance because the Postal Workers do not come to our apartments for signatures!

I also continue to complain to [redacted] to please not use the USPS for apartment complexes.Desired Settlement: The USPS has cost my son his Child Support payments until I am well enough to fight the legal system and prove that USPS did not obtain my signature on any of the over 20 Certified Letters that have been sent to me over time. The USPS has cost me numerous problems with [redacted] PACKAGES. How do I put a price tag for compensation? I want the USPS to do for apartment dwellers the same that they are supposed to do for everyone! Certified Letter require signatures and USPS must come to our apartments! I continue to complain to [redacted] to please NOT use the USPS because of all of the delivery problems. The USPS must stop falsely advertising their Certified services and delivery of packages -OR- start performing their advertised services!