UnitedHealth Group

Initial Business Response /* (1000, 5, 2015/11/11) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we will be responding directly to the enrollee

I am rejecting this response because: Optumrx failed to call meI had to call Optumrx on February and Spoke to Jules AShe promised me that she will call me back tomorrow and investigate the claim but she did not call me back the next dayOptumrx still denied the prescription claim

I am rejecting this response because:
I am rejecting this response because: This is exactly what I am referring to in my opening of complaintThis company is dishonestStating on two occasions they were going to contact me directlyI have received no letter, email, phone callThey are merely stalling in hopes that this complaint will simply go awayI refuse to accept any resolution until they do in fact tell the truth and contact me so that I may post their comments hereIt has now been almost weeks since they stated they would contact meI am still waiting

This has been resolved favorablyMr *** was contacted on April 20, confirming resolution

(The consumer indicated he/she DID NOT accept the response from the business.)
Ms *** did indeed telephone me on the afternoon of 11th March She explained that she was representing United Healthcare Corporate Office Consumer AffairsShe took time to understand the depth and detail of my complaint, together with the intolerable experience since January to-dateThere is no current resolution and Ms*** was aiming to speak with the Leadership Team of United Healthcare as a result of our telephone discussion on Friday 11th March I am awaiting a resolution from Ms*** following her investigation of my case, and her discussion with decision ma*** leadershipSincerely, *** ***

November 6, 2017 To Whom It May Concern: We are responding to this issue from *** *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever, we will be
responding directly to the *** *** *** to address their concerns. Sincerely, Consumer AdvocateMark L

This message is to confirm receipt of Mr*** ***’s concernsThank you for bringing this matter to our attention Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concernsHowever,
we will research and respond directly to Mr*** with the results of our investigation. Should you have any questions or comments, please feel free to email us at [email protected]

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee.Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####.Sincerely,Ishtor B.Consumer Affairs Advocate

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have personal health information in this complaintPlease don't try to side track my issue.Give my check for $200, from which $is related to my gym reimbursement and $is for the delay and putting me
through this stress
Again, I request Revdex.com to keep this complaint open and I have all the supporting documentation to be eligible for the $gym reimbursement
If united health care and optum does act promptly, I will be forced take further legal action
Please don't try to miss use HIPPA act and side track or close my issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Follow up: I appreciate your assistance and the problem has been resolvedThe business contacted me and the letter was mailed. *** ***

September 26, 2017 Revdex.com of MN and NDSRiver Ridge CircleBurnsville, MN 55337 Re: *** *** I am responding to your recent correspondence dated September 25, 2017, regarding Mr***
***. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Ex***. Sincerely,Yvonne S.Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding
directly to the enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-#### Sincerely, Cindy HConsumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/05/28) */
May 28,
RE: ***
Dear Ms***:
I am responding to your recent correspondence dated May 27, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I
am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ***, ext***
Sincerely,
***
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not yet contacted me to resolve this issueAlso, by me complaining to the Revdex.com I gave them the right to respond through the Revdex.comTheir website still states that Dr *** w Bay area OBGYN is on my Compass select planThey still have not corrected this in their system and yet they deny my claim because they say he is not in networkThey should check their own website! When I call them they also still tell my over the phone that *** is in networkThey need to pay these bills and allow me to continue to see my Doctor I have seen for over years
Final Business Response /* (4000, 9, 2015/06/02) */
June 2,
RE: ***
Dear Ms***:
I am responding to your recent correspondence dated May 29, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Please be assured we will respond to the enrollee in writing after we have completed our investigation of her concerns
Should you have any questions or comments, please feel free to call meI can be reached during business hours at ***, ext***
Sincerely,
NAME
Consumer Affairs Advocate
NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressedIt may contain Protected Health Information that is privileged and confidentialProtected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communicationIf you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibitedIf you have received this in error, please securely destroy it and immediately notify the senderThank you

October 31, To Whom It May Concern: We are responding to your recent correspondence dated October 28, 2016, regarding *** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond
directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Mark LConsumer Advocate

Initial Business Response /* (4000, 21, 2015/07/17) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we responded directly to the complainant on June 5,
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Rhiannon F
Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/04/20) */
April 20,
RE: ***:
Dear ***:
I am responding to your recent correspondence dated April 13, 2015, regarding ***
Due to the protections of the Health Insurance Portability and Accountability Act
(HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext***
Sincerely,
***
Consumer Affairs Advocate

Spoke with member 9-20-and she confirmed she received the requested information on 9-18-before this complaint was received from the Revdex.com by UnitedHealthcare Consumer Affairs - Yvonne S- Consumer Affairs

Unfortunately we are unable to locate a policy for her son in our system. Please provide us with her son's name and member and contact information. You can send the requested information to: UnitedHealthcare*** *** *** *Minnetonka MN 55343Or fax it to: ###-###-#### Please include
Mother's name and Case ID#Thank you Consumer Affairs Dept

I am rejecting this response because:John has called twice and I returned his call today I have rejected his offer and he is taking my concerns to his boss Thank you!

Initial Business Response /* (1000, 5, 2015/12/04) */
December 4,
RE: *** ***:
Dear *** ***
I am responding to your recent correspondence dated December 1, 2015, regarding *** ***
Due to the protections of the Health Insurance Portability and
Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at 800-842-extXXXXXXX
Sincerely,
Jenna **
Consumer Affairs Advocate
Initial *** Rebuttal /* (2000, 7, 2015/12/17) */
The customer indicated that he/she accepted the business response
*We will be in contact with Jenna to pursue the rest of the refunds