UnitedHealth Group

November 13, 2017   To Whom It May Concern: We are responding to this issue from [redacted] Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will be...

responding directly to the [redacted] to address their concerns.   Sincerely,  Consumer AdvocateAlly A.

Initial Business Response /* (1000, 5, 2015/12/11) */
December 11, 2015
To Whom It May Concern:
We are responding to your recent correspondence dated December 11, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we...

are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
The customer indicated that he/she accepted the business response.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.Sincerely,Nichole L.Consumer Affairs Advocate

Hello, Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted] to address their...

concerns. Thank you.  Optum Consumer Affairs

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Mr. [redacted] to address their concerns.

This message is to confirm receipt of Ms. [redacted]’s concerns. Thank you for bringing this matter to our attention.   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will...

research and respond directly to Ms. [redacted] with the results of our investigation.    Should you have any questions or comments, please feel free to email us at [email protected].

Initial Business Response /* (1000, 8, 2015/06/24) */
To Whom It May Concern:
We are responding to your recent correspondence dated June 11, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond...

directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate
Initial Consumer Rebuttal /* (2000, 10, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that due to HIPAA laws they are unable to respond but I have received no phone call or correspondence from them. I finally did receive my medication. You'd think a customer service Manager would want to take the time to contact me now...figures.

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Mr. [redacted] to address their concerns.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have responded directly to the member,...

November 16, 2017.   Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####. Sincerely,   Tanya F.Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2016/01/28) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a...

description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at XXX-XXX-XXXX ext. XXXXXXX.
Sincerely,
[redacted] H.
Consumer Affairs Advocate

I am rejecting this response because:
I not neither received a response, nor the ordered prescription material.  I would request you post the complaint.

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to Ms. [redacted] to address their concerns.

(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no response to date and was not told I had the right or responsibility to enter any grievance process.

Hello,
 
Please review the attached response.
 
Sincerely,
 
Travis [redacted]
Regulatory Complaints Department

I am rejecting this response because:
I received a phone call from businesses contact stating she would be looking into the issue and would be responding back. I left her a message on Wednesday stating I have yet to hear back from anyone that had promised to call me as of the response sent she has not yet called me back to directly speak on this matter. I do expect a response to me before response here stating they will follow up directly with me. Follow up first then response here.

I am rejecting this response because: They claim I never attempted to contact them before filing a complaint with you. This is incorrect and inaccurate. They sent a letter stating incorrect and inaccurate information which tells me they did a quick and poor job of researching. I wrote a letter back and will be sending you a copy.

Initial Business Response /* (1000, 19, 2015/10/30) */
October 26, 2015
Revdex.com of Minnesota and North Dakota
Attention: [redacted]
[redacted]
[redacted] XXXXX-XXXX
[redacted] (XXX) XXX-XXXX
Re: Revdex.com Complaint Case # [redacted]
Member: [redacted]
Plan Case...

Number: XXXXXXX
Dear Whom it may concern,
We are in receipt of your inquiry dated, October 19, 2015, regarding your request for assistance from [redacted] has been identified as a member of our Medicare Advantage Prescription Drug Plan (MADP). This plan is regulated by the Centers for Medicare & Medicaid Services (CMS). Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding Ms. [redacted]'s concerns.
Since your letter included a copy of the enrollee's correspondence and/or a description of the complaint, we will be responding directly to the enrollee regarding their concerns.
United Healthcare has established an appeal and grievance resolution process in accordance with CMS regulations. It is our position, and that of CMS, this process provides Medicare members with adequate recourse regarding any issues they may experience with their coverage, or any other services they received in connection with benefits provided by us. We want to assure you this matter will be investigated and resolved within the CMS timeframes. We have forwarded this complaint to our Appeal & Grievances Department so they can provide a written response to the complainant. If you wish to find out additional information regarding how this complaint is resolved, you will need to contact Ms. Warren directly. Please note that grievances take up to 30 calendar days and appeals can take up to 60 calendar days.
Sincerely,
Travis [redacted]
Regulatory Complaints Department
UnitedHealthcare Medicare & Retirement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received 2 of my 3 credits from them.Unhappy that I still have to use them for my prescriptions but cannot do anything about that.  It really is such a shame that they can use the HIPAA laws when it comes to monetary issues.  What a joke the system has become.   Thank you so much for your help in this matter and the expedience in which you handled this.[redacted]

UnitedHealthcare has completed our review and communicated our response to our member.  If the member chooses to share their personal health information with the Revdex.com, federal regulations require that we obtain the member’s written permission.  Therefore, the attached authorization form must be completed and returned to UnitedHealthcare.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Spoke with Briana 5/26/16 and she said that she was contacted and everything has been taken care of.