UnitedHealth Group

I am rejecting this response because:
I spoke with a customer service rep on 4-20-and at first he said we didn't have a second claim and the only one he had was declined because we didn't provide the requested information Then he went on to tell me that our account didn't have any available funds and that our account had been "CLOSED." Needless to say, I truly lost my composure and flew hot It was then that I told him that I had turned the matter over to the Revdex.com and a claim was in process His tune then changed and the phone started making strange noises He repeatedly asked for another phone number to "call me back" on I've fell for that trick too many times with these snakes beforeThey never call you back!!! I refused I told him to just tell me the status of my 2nd claim with them He FINALLY told me that THREE checks had been processed totaling the $2,that is the balance in our Flexible Spending account I told the guy that it was fine that the checks had been 'processed' but WHEN were they mailed He told me that the checks were mailed as son as they were 'processed.' He told me that we should be receiving the checks in to days This is their top response.As of yesterday, 4-27-17, we have received NOTHING from United Healthcare I'm not releasing my claim until I receive ALL of my FSA money AND the checks clear!!!!i truly hope the checks show up soon and I can be DONE with these cheating snakes!!! The money they have is OUR MONEY that was withheld from my husband's FEDERAL PAYROLL check I have never dealt with an outfit that is is as disorganized and that plays the same routine tricks on the people that are trying to get their money as this outfit does!!! They need to be shut down!!

I am rejecting this response because:I spoke to a UHC customer service agent later the same day I initially made my Revdex.com complaint He let me know that the payment I
received was because he marketplace posted my cancellation date in June instead of January He was unsure why this happened since the notes he could view from my call to cancel CLEARLY stated that I had paid into the insurance from January-June, that I had NEVER used the insurance (because no one in my area will accept it), and that I wanted a refund of ALL my money I do not accept a written response mailed to me I have been waiting for a long time for my money back I am currently uncovered for medical insurance and intended to use that refund to pay for temporary insurance until the next enrollment dateShort-term insurance is very expensive and I cannot afford to waste anymore of my hard earned money on UHC dragging heir feet on money that they owe me What's the hold up? It has been proven that I paid the money, I have gone through all the proper channels, my cancellation was authorized, give me my money back!

I am rejecting this response because:
I have not had anyone contact me from United Healthcare regarding the complaint

July 26, To Whom It May Concern: We are responding to your recent correspondence dated July 25, 2016, regarding Mr*** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you
regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected] Sincerely, Mark LConsumer Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the
enrollee. Should you have any questions or comments, please feel free to call meI can be reached during business hours at ###-###-####Sincerely, Kylie DConsumer Affairs Advocate *** ** *** ***

Initial Business Response /* (1000, 5, 2016/02/12) */
Dear Ms***
I am responding to your recent correspondence dated February 2, 2016, regarding *** ** ***
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond
directly to you regarding these concernsSince your letter provided a description of the complaint, our company responded directly to *** *** on February 2,
Should you have any questions or comments, please feel free to call meI can be reached during business hours at XXX-XXX-XXXX
Sincerely,
Tiffany ***
Consumer Affairs Advocate

Initial Business Response /* (1000, 5, 2015/09/03) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description
of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Tanya
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (4200, 12, 2015/10/02) */
Dear Sir/Ma'am,
It appears that I am still being billed for another policy that I do not have, and in addition have been sent "grace period letters" informing me that my coverage could end, when I have been trying to pay for only one policy
The issue is not resolved and I would like to reopen my complaint
Final Business Response /* (4000, 14, 2015/10/07) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concernsSince your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee
Should you have any questions or comments, please feel free to call meI can be reached during business hours at *** ext ***
Sincerely,
Tanya
Consumer Affairs Advocate

(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an issue with my health records therefore HIPPA should not be prohibiting them from responding to the Revdex.com regarding this issue

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-#### ext XXXXX.
Sincerely,
Jodi O.
Consumer Affairs Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I contacted United healthcare insurance on March 16, 2018 I spoke to Nikki call reference number see [redacted]. Nikki stated I send in a HIPPA consent form and fax it to ###-###-#### attention appeals And reference case number CA[redacted], in which I did so on 3/16/18. Giving Revdex.com authorization to speak in regards to my complaint filed against UHC. Sincerely [redacted] M. [redacted]

I am rejecting this response because: I have not heard from Optum as was stated in the their response to you.  They have my incorrect cellphone number - my correct number is ###-###-####.  I am not confident they will contact me via mail.  I reach this conclusion based ontheir terrible customer service.

I am rejecting this response because:I received a call this morning from David Z OptumRx which did not help me with the issue.  He essential told me that he does not work in the prior authorization department and I should call [redacted] I have already called this number prior to filing the complaint because they were not helpful.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to
you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the
issue, we will be responding directly...

to the enrollee. 
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at
###-###-####.
Sincerely,
Jodi
Consumer Affairs Advocate

August 16, 2017     To Whom It May Concern:   We are responding to this issue from [redacted]   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will...

be responding directly to the Reno Cyr to address their concerns.    Sincerely,     Consumer Advocate Mike D.

Initial Business Response /* (1000, 8, 2015/08/06) */
August 6, 2015
RE: [redacted]:
Dear [redacted]
I am responding to your recent correspondence dated August 4, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and...

Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at XXX-XXX-XXXX ext. XXXXXXX.
Sincerely,
Jenna B.
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 10, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am giving the Revdex.com.org to negotiate on behalf, than I waive my rights under the HIPAA regulation. This company needs to be held accountable for leaving handicap people stranded, and this had been transpiring since 2001, off and on. Now, it is starting to become such a severe problem that I am incurring Taxi Cab Fees. So, NO! United Healthcare can not hide behind HIPAA laws; I am a retired medical professional and I waive my rights under HIPAA, and I give Revdex.com.org to conduct business on my behalf, and I wanted it noted that United Healthcare is allowing Rapture Transportation to neglect and mistreat handicap, and disabled people.

August 24, 2016 Revdex.comAttn: [redacted]220 South River Ridge CircleBurnsville, MN 55337 RE:   [redacted]: Dear Ms. [redacted]: I am responding to your recent correspondence dated August 22, 2016, regarding [redacted]. Due to the...

protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns.  Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue.  Should you have any questions or comments, please feel free to call me.  I can be reached during normal business hours at ###-###-####.  Sincerely,Jeff G.Consumer Affairs Advocate

Initial Business Response /* (1000, 7, 2015/12/21) */
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description...

of the issue, we will be responding directly to the enrollee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I spoke to a representatives at both United Health Care and Optumrx.  We came to an agreement that I would pay $30.00 for the recent shipment of Jardiance.  I will also obtain a new prescription from my doctor which goes directly to optumrx.

This message is to confirm receipt of Mr. [redacted]’s concerns. Thank you for bringing this matter to our attention.   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we...

will research and respond directly to Mr. [redacted] with the results of our investigation.    Should you have any questions or comments, please feel free to email us at [email protected].

Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted]to address their concerns. ...