UnitedHealth Group

To Whom It May Concern:   We are responding to your recent correspondence dated May 23, 2017, regarding [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns....

Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,  Mike D.   Mike D. Consumer Advocate

Initial Business Response /* (1000, 5, 2015/09/29) */
September 29, 2015
To Whom It May Concern:
We are responding to your recent correspondence dated September 29, 2015, regarding [redacted] Case # [redacted]..
Due to the protections of the Health Insurance Portability and...

Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to email us at [email protected].
Sincerely,
Consumer Advocate

A written response was mailed to the member on 9-28-17 addressing his issues in his complaint.  The letter was mailed to the address for the member listed in the original Revdex.com complaint to Seattle, Washington - Yvonne S. - UHC Consumer Affairs

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####. Sincerely, Kylie Consumer Affairs Advocate

November 1, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated November 1, 2016, regarding [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond...

directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,   Katie [redacted] Consumer Advocate

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear Ms. [redacted]:
I am responding to your recent correspondence dated June 15, 2015, regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond...

directly to you regarding these concerns. Since your letter provided a description of the complaint, we will respond directly to [redacted] within 10 business days.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] extension [redacted].
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this matter require a verbal response and explanation A message was left for me by united health . I returned the call and haven't heard anything since 6/24/2015 I did get an email confirming my payment I would like to speak to a human,email is not an explanation of individual situations This matter in my opinion is not resolved.
Final Business Response /* (4000, 11, 2015/07/21) */
Dear Ms. [redacted]:
This is a follow-up to further correspondence dated July 9, 2015. Calls have been placed to [redacted] to address her concerns.
Should you or Ms. [redacted] have any questions regarding this matter, please call me. I can be reached during normal business hours at [redacted] extension [redacted].
Sincerely,
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate

Initial Business Response /* (1000, 8, 2015/09/09) */
September 9, 2015
Taylor Keate
Mediation Coordinator
RE: [redacted]
Dear [redacted]
I am responding to your recent correspondence dated August 25, 2015, regarding [redacted].
Due to the protections of...

the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at XXX-XXX-XXXX ext. XXXXXXX.
Sincerely,
[redacted] H.
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (2000, 10, 2015/09/18) */

I am rejecting this response because:
I am complaining about the terrible customer service I have received from UHC. NOTHING about my complaint is covered by HIPAA. This response is completely false. I was contacted by someone from UHC on Friday around noon even though I told them not to contact me before 7pm. I explained my complaint to the lady who called, however she just seemed confused, said she would look into things and then hung up. I have not yet received any valid customer service from UHC at ALL. This issue IS NOT RESOLVED.

Initial Business Response /* (1000, 13, 2015/07/13) */
Dear Ms. [redacted]:
I am responding to your recent correspondence dated July 2, 2015 regarding [redacted].
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you...

regarding these concerns. Since your letter provided a description of the complaint, we will respond directly to [redacted] within 10 days.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] extension [redacted].
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate
Initial Consumer Rebuttal /* (3000, 15, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has not been resolved, I was told on July 14th That I would receive a check in the amount of 2932.18 UPS NDA to be delivered on July 17th. It did not come. The Lady I spoke with Changed my address to my business address where I get UPS. I called customer service and they have no record of this. I have tried to contact My consumer affairs Advocate with no response. This is not right, you do not tell somebody that they are getting their money, especially 2932.18 UPS NDA and not do it. I have spent many hours over the last 10 months on the phone with United Health care while I am at work, add in the Interest for the amount of this money. I have my doubts they are even issuing the checks at this point....
Final Business Response /* (4000, 24, 2015/08/07) */
I am responding to your recent correspondence dated July 28, 2015, regarding [redacted].
We have confirmed this issue has been resolved to the complainant's satisfaction on July 28, 2015.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at [redacted] extension [redacted].
Sincerely,
Tiffany [redacted]
Consumer Affairs Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will wait for the call from UHC to resolve this issue.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I spoke with the enrollee on April 19, 2017, and issued a written response dated April 20, 2017.    Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####     Sincerely, Hannah C. Consumer Affairs Advocate

I am rejecting this response because:
Although they say that will contact me, there has been NO attempt to do so.

May 17, 2016 Revdex.com Attn: [redacted] 220 South River Ridge Circle Burnsville, MN 55337 RE:   [redacted]: Dear Ms. [redacted]: I am responding to your recent correspondence dated May 16, 2016, regarding [redacted]. Due to the protections of the Health Insurance...

Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns.  Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will respond directly to this member regarding this issue. Should you have any questions or comments, please feel free to call me.  I can be reached during normal business hours at ###-###-####. Sincerely, Jeff [redacted] Consumer Affairs Advocate

I am rejecting this response because:  There has been no resolution, in that I have received no drugs or written explanation as to what benefits or drugs I will receive.  I was charged a copay for the drug today 4/15, but I or my physician have received nothing.  It is absurd for this respondent to assume a resolution, since other than the day of the initiation of this complaint, she has had no verbal or email contact with me.  For United and their representative to assume a resolution without the consent of the complainant, seems to me to be in line with this whole process of showing no concern for the satisfaction of their customers.  To be clear, until my physician receives the drug and I receive an updated service letter confirming the 12 units of Nucala that I have been promised verbally, I will not consider the case resolved.

April R. with UBS called member on 4-06-16 and set up his EFT to start on 5-01-16 - issue is closed

Initial Business Response /* (1000, 7, 2016/01/04) */
We received the complaint for [redacted] with File Number XXXXXXXX. Because UnitedHealthcare's Corporate office is in Minnesota, we have been instructed by the Revdex.com MN ND Office to request that this case gets transferred to the Revdex.com OF MN/ND. If...

you have any questions, feel free to contact Taylor Keate at XXX-XXX-XXXX or via email at [redacted]@thefirstRevdex.com.org. Please confirm that this is being transferred
Thank you.
Initial Consumer Rebuttal /* (2000, 18, 2016/01/21) */
The customer indicated that he/she accepted the business response.

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, I have responded directly to the...

enrollee, August 4, 2016.     Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.   Sincerely,   Tanya F. Consumer Affairs Advocate

I am rejecting this response because:
I was told by the UHC rep that I needed an AOR form which I got from the Medicare website and awaiting my mom's signature to fax back toUHC..should be received no later 9/25

The Consumer Affairs Department is in the process of reviewing this complaint and will reach out to the member with information and a resolution.

This message is to confirm receipt of [redacted] concerns. Thank you for bringing this matter to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com regarding these concerns. However, we will...

research and respond directly to Mr. [redacted] with the results of our investigation. Should you have any questions or comments, please feel free to email us at [email protected].