University of Maryland (University College - Online Grad and Undergrad Programmes)

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College [redacted] East Attn: Resolution Management Administration Building [redacted] Adelphi, MD 20783Or via electronic mail at [redacted] If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley CS [redacted] Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College University Boulevard East Attn: Resolution Management Administration Building Adelphi, MD 20783Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####

July 30, 2015Dear [redacted] :Please be advised that UMUC has received complaint ID [redacted] Our office has responded to the complainant directly and the issue has been resolvedFor future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College [redacted] Attn: Resolution Management Administration Building [redacted] Adelphi, MD ***Or via electronic mail at [redacted] .edu If you have any additional questions please feel free to contact me directly at ###-###-####Sincerely, Ashley SResolution Program Coordinator Resolution Management Diversity and Equity

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 29, 2015Dear [redacted] :Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College University Boulevard East Attin: Resolution Management Administration Building Adelphi, MD 20783Or via electronic mail at resolution.management @umuc.eduIf you have any additional questions please feel free to contact me directly at [redacted] .Sincerely,Ashley SResolution Program Coordinator Resolution Management Diversity and Equity

From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Oct 7, at 4:PMSubject: Requesting that my case against UMUC be Closed/Case ID [redacted] To: [email protected]: The Revdex.comMy name is [redacted] ( [redacted] ) [redacted] , with the assigned ID [redacted] is informing you that my case with the University of Maryland University College has been positively resolvedTherefore, I am requesting that my case be please closedThank you very much for reviewing my case and also closing itSincerely, [redacted] (Case ID [redacted] )

Please be advised that UMUC has received complaint ID [redacted] Our office has responded to the complainant directly and the issue has been resolvedSincerely,Ashley CS [redacted] Manager Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College University Boulevard East Attn: Resolution Management Administration Building Adelphi, MD Or via electronic mail at [email protected] If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Kitara A [redacted] Equity Compliance Coordinator Resolution Management Diversity and Equity

October 13, 2105Dear [redacted] : Please be advised that UMUC has received complaint ID [redacted] Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University CollegeUniversity Boulevard East Attin: Resolution Management Administration Building Adelphi, MD 20783Or via electronic mail at resolution, [email protected] you have any additional questions please feel free to contact me directly at [redacted] .Sincerely,Ashley *S [redacted] Resolution Program CoordinatorResolution Management Diversity and Equity

October 13, Dear [redacted] : Please be advised that UMUC has received complaint ID [redacted] Our office has responded to the complainant directly and the issue has been resolvedFor future reference, please forward any complaints concerning the University of Maryland University College to: University of Maryland University College University Boulevard East Attin: Resolution Management Administration Building Adelphi, MD Or via electronic mail at resolution, [email protected] you have any additional questions please feel free to contact me directly at [redacted] Sincerely,Ashley *S [redacted] Resolution Program CoordinatorResolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College [redacted] Attn: Resolution Management Administration Building ***Adelphi, MD Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely, Ashley CS***Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College University Boulevard East Attn: Resolution Management Administration Building 2308Adelphi, MD Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely, Ashley CS***Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College [redacted] Attn: Resolution Management Administration [redacted] ***Adelphi, MD Or via electronic mail at [redacted] If you have any additional questions please feel free to contact me directly at ###-###-####Sincerely, Ashley CS***Resolution Program Coordinator Resolution Management Diversity and Equity

[redacted] [redacted] I am rejecting this response because: The company admit that proper research was not done, the departments which they need to contact to get the needed information had either lost or misplaced the files, the rep cound only my asussumptions because she was in the office of the president, accotding to het with no resources and relied soly on what was said verses tangable knowledgeAs of today 9/i have reached put to the university and explained that I have access to some of the info but they would need to review there files so that the issie could be resolved Regards, [redacted]

June 29, Dear [redacted] :Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College University Boulevard East Attin: Resolution Management Administration Building Adelphi, MD 20783Or via electronic mail at resolution.management @umuc.edu If you have any additional questions please feel free to contact me directly at [redacted] Sincerely, Ashley S Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted] .Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College [redacted] Attn: Resolution Management Administration Building ***Adelphi, MD 20783Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley CS***Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received your email notification dated 9/20/in regards to complaint ID ***You have indicated that *** *** states that we did not fully research her concerns, and that she believes her submissions had been lost or misplacedTherefore, she is rejecting the findings of our 9/11/email responseTo be clear, we have made no determination on *** ***'s complaintIn our 9/11/response, we only asked that *** *** provide us with more information, which will allow us to review her concerns.The following is a brief synopsis of our response to the Revdex.com complaint we received on 8/31/In this complaint *** *** stated that she experienced extenuating circumstances which prevented her from attending classes*** *** further stated that she submitted the necessary information to address her financial aid and academic issues but never received a response to her requests.After review of *** ***'s records and consultation with the relevant UMUC Departments, we were unable substantiate *** ***'s claim that she made a request for the resolution she is seekingAs such, we asked the student to re-send copies of the original the information she submitted to usWe also explained to her that we could not move forward with our inquiry without the informationWe requested this information on 9/11/17, 9/12/and again on 9/20/Each time *** *** apologized for her delay and stated that she would send the information as soon as possibleTo date *** *** has not provided us with the requested documentation and we are still waiting for a response from her.As we have repeatedly explained to *** ***, we are willing to review her claims but for us to do so we need the information showing the date she provided us documentation she contends we failed to review

Customer purchased his vehicle from a used car dealership in another county Car was repaired under warranty Customer called us on August 23, regarding his concern He spoke with our service manager He was advised at that time, that we would contact the other Ford
Dealership involved and get back with him to resolve the issue Customer, within hours of letting us know of his concern, has posted negative reviews online and with the Revdex.comWe have already reached out to the customer on three occasions via the telephone number that he asked us to call We have been unsuccessful in trying to contact the customer This situation has already been resolved but we have been unable to contact the customer The other Ford Dealership involved had already been contacted and was asked to send us the bill The other Ford Dealership indicated that the customer had paid the bill of $and was bringing us the receipt The customer has not brought us the receipt to date and we have not been able to contact the customer. This issue could have already been resolved We were glad to refund the $as a customer care issue, even though it was a different part that failed within the fuel pump We have been in business for years and our whole business model is based on understanding the reason we are in business, the customer It is disheartening that a situation already resolved has lead to negative online postings and a complaint to the Revdex.com within hours of making us aware of the issue Sincerely, B.FEvans Ford

Please be advised that UMUC has received complaint ID ***Our office has responded to the complainant directly and the issue has been resolved

Please be advised that UMUC has received complaint ID ***.Our office has responded to the complainant directly and the issue has been addressed.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University
College *** *** *** *** Attn: Resolution Management Administration Building *** Adelphi, MD ***