University of Maryland (University College - Online Grad and Undergrad Programmes)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Ashley S[redacted]<[redacted]@umuc.edu>Date: Mon, Jan 30, 2017 at 12:10 PMSubject: Complaint # [redacted]To: [redacted]@myRevdex.com.orgGood afternoon [redacted]: This complaint has been resolved. When I sent into your system to update that we had responded and resolved the matter, it would...

not let me. It said that it was already closed. Ash S[redacted]Ashley *. S[redacted]ManagerResolution Management and Equity ProgrammingDiversity and Equity###-###-####

Please be advised that UMUC has received the rejection of response to complaint ID [redacted].
Our office has responded to the complainant directly and the issue has been resolved.
For future reference, please forward any complaints concerning the University of Maryland University College to:
University of Maryland University College [redacted] East Attn: Resolution Management Administration Building [redacted] Adelphi, MD 20783Or via electronic mail at [redacted]
If you have any additional questions please feel free to contact me directly at ###-###-####.
Sincerely,
Ashley C. S[redacted] Resolution Program CoordinatorResolution Management Diversity and Equity

Please be advised that UMUC has received the rejection of response to complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College [redacted] East Attn: Resolution Management Administration Building [redacted] Adelphi, MD 20783Or via electronic mail at [redacted]If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley C. S[redacted] Resolution Program CoordinatorResolution Management Diversity and Equity

June 29, 2015
Dear [redacted]:Please be advised that UMUC has received complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University...

College to:University of Maryland University College 3501 University Boulevard East Attin: Resolution Management Administration Building 2308 Adelphi, MD 20783Or via electronic mail at resolution.management @umuc.edu
If you have any additional questions please feel free to contact me directly at [redacted].
Sincerely,
Ashley S.
Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University...

College[redacted] Attn: Resolution Management Administration Building [redacted]Adelphi, MD 20783Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley C. S[redacted]Resolution Program Coordinator Resolution Management Diversity and Equity

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please be advised that UMUC has received complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University...

College 3501 University Boulevard East Attn: Resolution Management Administration Building 2308 Adelphi, MD 20783Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####.

Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College 3501 University Boulevard East Attin: Resolution Management...

Administration Building 2308 Adelphi, MD 20783If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley *. S[redacted] Manager Resolution Management

[redacted]
 [redacted]
I am rejecting this response because:
The company admit that proper research was not done, the departments which they need to contact to get the needed information had either  lost or misplaced the files, the rep cound only my asussumptions because she was in the office of the president, accotding to het with no resources and relied soly on what was said verses tangable knowledge. As of today 9/13 I have reached put to the university and explained  that I have access to some of the info but they would need to review there files  so that  the issie could be resolved. 
Regards,
[redacted]

Please be advised that UMUC has received complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University...

College [redacted] East Attn: Resolution Management Administration Building [redacted] Adelphi, MD 20783Or via electronic mail at [redacted]If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley C. S[redacted] Resolution Program Coordinator Resolution Management Diversity and Equity

October 13, 2105Dear [redacted]: Please be advised that UMUC has received complaint ID [redacted]. Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College3501 University Boulevard East Attin: Resolution Management Administration Building 2308 Adelphi, MD 20783Or via electronic mail at resolution, [email protected] you have any additional questions please feel free to contact me directly at [redacted].Sincerely,Ashley *. S[redacted] Resolution Program CoordinatorResolution Management Diversity and Equity

November 10, 2014
Dear [redacted],
Please be advised that UMUC has received complaint ID [redacted].
Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of...

Maryland University College to: -University of Maryland University College 3501 University Boulevard East Attn: Resolution Management – Admin 2308 Adelphi, MD 20783If you have any additional questions please feel free to contact me directly at ###-###-####.
Sincerely,
Ashley S.
Resolution Program Coordinator
Resolution Management
Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland...

University College[redacted]
Attn: Resolution Management
Administration Building [redacted]Adelphi, MD 20783
Or via electronic mail at [email protected] you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,
Ashley C. S[redacted]Resolution Program Coordinator
Resolution Management
Diversity and Equity

August 20, 2015Dear [redacted]:
Please be advised that UMUC has received the rejection of response for complaint ID [redacted].
Our office has responded to the complainant directly and we consider the matter resolved.
For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College 3501 University Boulevard East Attin: Resolution Management Administration Building 2308 Adelphi, MD 20783
Or via electronic mail at [email protected]
If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley S.Resolution Program Coordinator Resolution Management Diversity and Equity

Please be advised that UMUC has received complaint ID [redacted]. Our office has responded to the complainant directly and the issue has been...

resolved.

Review: I registered for this university and have already completed my first class this summer in the graduate degree program, majoring in business administration (MBA). I am scheduled for classes in the fall 2014 semester. I have done everything in my ability to request a callback from an advisor regarding the financial aid application process. I have also requested that an academic advisor be assigned. I have been given conflicting information about this. I would like someone to contact me by phone that has knowledge of my account. I need to know the steps, with links on how to confirm my financial aid I requested is properly applied to my account in time for the fall 2014 semester. I believe at this time I have completed everything asked of me.

I am requesting the following information be answered in this forum:

(please number each response accordingly to the below question numbers for clarity.)

1) Can you please confirm the process flow for financial aid process?

2) Where am I at currently in the financial aid process?

3) Is there anything else for me to do at this time in regards to my academic assistance?

4) If anything else is needed, what is this? (please provide clear instruction with link)

5) Can I have an academic advisor assigned?

6) What is an academic advisor's contact information that I can speak with going forward regarding this?

Thank you for your prompt attention to supplying each of the above questions with a clear answer. Please call me anytime, and always leave a voice message if I do not answer. Hopefully moving forward the communication will not require a 3rd party complaint.Desired Settlement: I would like someone to contact me by phone that has knowledge of my account. I need to know the steps, with links on how to confirm my financial aid I requested is properly applied to my account in time for the fall 2014 semester. I believe at this time I have completed everything asked of me.

I am requesting the following information be answered in this forum:

(please number each response accordingly to the below question numbers for clarity.)

1) Can you please confirm the process flow for financial aid process?

2) Where am I at currently in the financial aid process?

3) Is there anything else for me to do at this time in regards to my academic assistance?

4) If anything else is needed, what is this? (please provide clear instruction with link)

5) Can I have an academic advisor assigned?

6) What is an academic advisor's contact information that I can speak with going forward regarding this?

Thank you for your prompt attention to supplying each of the above questions with a clear answer. Please call me anytime, and always leave a voice message if I do not answer. Hopefully moving forward the communication will not require a 3rd party complaint.

Business

Response:

November 10, 2014Dear [redacted],Please be advised that UMUC has received complaint ID [redacted].Our office has responded to the complainant directly and the issue has been resolved.For future reference, please forward any complaints concerning the University of Maryland University College to: -University of Maryland University College 3501 University Boulevard East Attn: Resolution Management – Admin 2308 Adelphi, MD 20783If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley S. Resolution Program CoordinatorResolution ManagementDiversity and Equity

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: UMUC refused to bill by regular mail. Due to the horrible internet service in Germany I was unable to resolve billing issues via email. I NEVER RECEIVED THESE EMAILS> I was never contacted for an overdue bill via regular mail and I was automatically turned into a collection agency. A phone call or a postal mail would have been ideal in this situation. How can UMUC turn you into a collection agency without ever trying to make contact? I didn't know that I was placed in collections until my credit score dropped by 99 points. Thanks alot UMUC.Desired Settlement: I would like UMUC to remove the extra charges from my account and my credit report. I will pay the bill immediately now that I know its exits. Thank you!

Business

Response:

November 10, 2014Dear [redacted],Please be advised that UMUC has received complaint ID [redacted].We have responded to the complainant directly to resolve this issue.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College 3501 University Boulevard East Attn: Resolution Management – Admin 2308 Adelphi, MD 20783If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley S.Resolution Program Coordinator Resolution Management Diversity and Equity

Review: I purchased books through the Book Center at school right after I was admitted. The books were not available to my order was on hold until fullfilment.

I got accepted to another school and canceled my enrollment at UMD.

A few months later, I received the books I had ordered. I called the Book Center and spoke to Deddisun W** who instructed me to return the books and a full refund would be given since I would not be using the books and was not enrolled at school anymore.

I returned the books (untouched and just as brand new as they had gotten to me) as instructed by him.

The Book Center had initially charged me for $147.20 for 3 books.

I called the Book Center multiple times and no one ever seems to work there because no one ever picks up the phone. I left a voicemail and also sent an email through the Book Center page, and no one has gotten back to me.

After the return of books, I only got refunded for $138.30.Desired Settlement: I want the full refund be credited to my account as instructed by your employee.

If this matter is not resolved, I will be escaling this to the Atty General.

Business

Response:

November 10, 2014Dear [redacted],Please be advised that UMUC has received complaint ID [redacted].As the complainant is not a UMUC student, our office has forwarded the complaint to the appropriate institution.For future reference, please forward any complaints concerning the University of Maryland University College to:University of Maryland University College 3501 University Boulevard East Attn: Resolution Management – Admin 2308 Adelphi, MD 20783If you have any additional questions please feel free to contact me directly at ###-###-####.Sincerely,Ashley S.Resolution Program Coordinator Resolution Management Diversity and Equity

Review: I dropped a graduate online class and was told I would receive a 100% refund from the school of bio-engineering. It is almost a month later I have received 0 refund on my credit card. Every time I call the university I have to speak with numerous people and no one takes responsibility for doing anything.Desired Settlement: Full refund as promised for $3111.00