I have noisy neighbors above me, I have complained to the office and to corporate officeI was told since I had a problem with the previous tenants, This issue has been going on about six months or moreIn the lease that everyone signs, it states that the tenant will not make others uncomfortable especially after a center time which is consider, quiet timeThe noise is all hours of the night, I can't rest at night or during the day due to the noiseMy light fixtures and patio sliding door rattles, from all of the stomping and bumping aroundIt almost sounds like some type of abuse going oni am now on heavy medication due to having anxiety attacks and headachesThe previous managers that were at the office had me be a look out for them, I only had a problem with the smell of drugs from the upstairs apartmentThe managers wanted them out but had no way of getting this doneThese tenants hit a car twice and ran into an occupied apartment
Regarding Huntersville Commons in Huntersville, NC - Southwood Realty 1) New staff in the office are very unprofessional and rude; no experience in the industry (admitted by the Regional Manager)2) Grounds are littered with feral cats in which the property management company has even admitted they do not know what to do and have run out of optionsResidents feed cats and management doesn't address the problem3) Landscaping is not kept up with, grass is overgrown, breezeways and pool are not blown off properly, residents do not clean up after their pets (leave bags of feces in the breezeway) and littered all over the common areas, lights in breezeways have been burned out for months, street lights have also been out for months4) Families of 7-living in bedroom apartments5) Pool is unsafe - no monitoring of drinking, residents from other communities using it and vulgar activity around children6) Dumpster areas are littered with trashRealizing the tenants have no regard for their community, this also lies on the management as well to ensure rules that matter are followedThis community is absolutely horrible and I wouldn't recommend it to my worst enemy Regarding Southwood Realty Woman who answers the phone is a gatekeeperShe will not give you her first name and is extremely rude and unprofessional, will not answer questions, does not offer resolution, talks down to you and interrupts you when speakingIn order to speak with a Regional Manager, you have to leave a message in a general mailbox, they will not allow you to speak with a live personThey dictate to you who is allowed to VISIT you in your apartment! Little do they even realize, residents leave bags of dog feces in the breezeway, they refuse to do anything about the feral cat issue and smell it causes, bedroom apartments have 6+ residents living in them, the dumpster areas are littered with trash; the property as a whole is disgustingSouthwood Realty takes no pride in their property and treats their good residents like trash
I have reported my dishwasher being broke prior to March 20th and the maintenance came and made it worse to where water leaked onto the floor Since I moved here there has been problems with the electricity, with the air, not enough maintenance people, roaches crawling everywhere, carpet is disgusting,the tub is peeling as wellI am not happy with living here and it is very unsanitary for my kids especially my year old son who is crawling and walking nowI called the office multiple times regarding my dishwasher because it smelled like something was burning and the maintenance came and made it worse to where water started leaking onto the floorThe last time I called the office which was March 20th , spoke with the "Manager" and asked her when they were going to fix the problem and she told me by Wednesday and no one never cameI also asked what can they do about the carpet and she stated that the carpet was my problem! The only time they came inside my apartment was when
I have had a roach infestation since living here with no remedy or helpOffice lied about someone coming out its bad they are everywhere Hello, I have had a roach problem since I have moved in and it only seems to get worse despite me being told someone was out on the 11th of last month (I was home all day nobody came)I pay a pest fee included in my rent of $just to live in an apartment infested with roachesThey are on the walls when I come home at night I have found some in my fridge they are everywhere that is disgustingI have talked to other tenants and they have roach issues as well with no solutions from your companyThis is unacceptable something more needs to be done at this pointIt's embarrassing and nasty
Contract is being reworded for company benefit Moved in to The Southfork Village Apartments 2001/September Informed girls in office with a written notice on 8/2/that I would vacate on 8/31/Turned in keys on 8/31/and was told I owed $because I was not giving a day notice, said yes I am giving a day notice this is August it has daysThen I was told that I was supposed to stay until 9/02/due to their "date to date" policy and would have to pay a penalty of $for leaving on 8/31/Read and re read my contract over and over and nowhere does it state this "date to date" policy, just a day notice policy with a "month to month" policyNot sure why this is being done to meI never complained while living there, but had plenty of reasons toHVAC filters changed only once in years, have disgusting pictures of the filter on last day at the apartmentHad to walk through spider webs and trash every morning upon leaving apartment for work, the breeze
Tenant repeatedly disrespectedThe female customer service representative's behavior was unacceptable and deplorable On April 12, 2016, I called the Corporate office of Southwood Realty with a simple requestI was repeatedly dismissed, interrupted, put on hold and then hung up on continuouslyI asked to speak with a supervisor and was hung up on and spoken to in a very demeaning and rude mannerAfter stating that I had already spoken with the Property manager about the manner, I was told that I needed to "handle the reading of my contract with them", as if my comprehension was challenged and I was not intelligent enough to understand the content of the contractI am a single [redacted] and was dismissed based upon being placed in some category My continued attention to the leasing office with management is having negative repercussions on my family's well-being as I have had to address repair and mold issues before that took months to rectifyThe female, who refused to g
Alamance Reserve/Southwood Realty management discarded my items from my storage unit without notifying me of the removal I have been a valued resident at Alamance Reserve since December During this time, the name has been changed many times and it has been purchased by different companiesDuring this time, I have always been treated as a valuable residentI was up for renewal of my lease that would end during the middle of March During this time, I was in conversation with Alison who was the resident manager under the company Bell PropertiesAfter signing and agreeing to a new lease, I was told that I would receive a copy of my new leaseI was able to sign my lease electronically without a visit to the office Within a weeks time, I received a note in my door that the apartment complex had been purchased by Southwood Realty and that the Alamance Reserve portal was no longer able to be logged intoI have made my rent payments and accessed all documents through the port
Extremely hot conditions in the apartment with minors livingBad AC, never fixed according to the lease agreement there was nothing in it saying that my apartment temperature was never going to reach below degrees during the summer time and my electric bill would sky rocket from $during the winter to average of over $for a four month period during the summer time, because of the broken AC in the unitaccording to you guys southwood realty inc, carriage apartments and your maintenance team the units are old and there's nothing that can be done during the summer because if so hot outside to keep the units cool during the summer, but nothing in the lease agreement where that information is statedNothing that maintenance did to help us during the summer made it any betterIt was always hot in the unit and the an extremely high electric bill for broken AC unit
I have attempted for four consecutive days to communicate with the corporate office in persuant to an issue with the leasing office!! No one has attempted to contact me back and the answering machine states that thw leasing office...the very one I'm complaining about....will rwcieve my messageSo to throw fuel on the fire is absolutely RIDICULOUS!!!!!!! AS IF THE TENSION ISN'T HIGH ENOUGH...THIS COMPANY INCREASES DISPUTE LEVELS BY MISHANDLING RESISDENTS COMPLAINTS!!! We have currently been evicted from using the ameneties due to the fact that I walked to my apartment to check on my son and allowed my daughter to stay in the swimming area with my yr old SISTER watching herThe leasing manager suddenly appeared and very rudely approached my daughter in search of meWhen my daughter explained my wherabouts, she suddenly turned to my sister and REMOVED MY POOL PASS [redacted] her arm and told her to leave and never come back to the poolShe also told my daughter that she and her brother were not allowed back! This all took place in the presence of other residents that were stunned at her actiins and the force if her authority upon an year old young girl! The following day was planned for her bday party and she was taking friends to the poolShe was abrubtly told "that absolutely won't happen"The unprofessional approach she took with a 44yr old woman and an yr old child was very degrading! We have since not been allowed to use thw ameneties that we PAY FOR!!!!!! I have attempted to resolve thisnissuw theough communicating with the reginal office, yet NO ONE HAS RETURNED MY CALL!!! TODAY...WE ARE GOING TO THE POOL!
Southwood Reality lies and they have the absolute WORST customer serviceI was promised a $6-month lease, and now they are trying to over-charge I am currently a tenant in Ashbrook Village Apartments (for not much longer though), which is under the Southwood Reality umbrellaI signed a month lease for what a month lease charges ($480), with the promise that I would then again sign another month lease for the same rate ($480)That will add up to a month lease for $480....which is what Ashbrook Village offers on their one year "special"The manager at the time [redacted] , promised me that when it was time for me to sign my second month lease that I would be able to sign for the same amount ($480)Now that it is time for me to re-sign a new lease, the company decided to decline the original offer and raise my rent $70! This is outrages! These one bedroom apartments are very very small, and they have not made any upgrades to my apartment since I have been living the
8/27/I moved into WoodBridge apartments at xxxxxthe apartment was not cleaned apt had mold in bathrooms, kitchen with strong smell, carpets & floor tiles warned and dirty.(they were not replaced.) kitchen dishwasher door warned off/fill off and roach infested through the apartment I have complained to the amount office at Woodbrige aptxxxxx.xxxxx nc xxxxx, I called the Corp office xxxxx NC xxxxx & xxxxx the head office via phone & I was sent back to the xxxxxx officeas of now they still have not replaced carpet/floor tile, or the mold, nasty bathtub I paid a month rent to move in and can not afford to move again on my expenseI have babies and one on its wayI need better living conditions I have asked for a walk through the day before the move in but they told me I could not see the apartment at that timeThe day of the movea truck was scheduled to deliver the furniture and to our surprise the place was a mess with horrible smells, bugs, mold, floo
Southwood Realty and their apartment managers ignore tenant issues and much of the lease agreements Not nearly enough room for all the complaints I have documented everything, taken photos and video I have over pages of documentation that will not fit here It's reserved for the magistrate as we've done everything according to SC Landlord-Tenant laws, while they ignore most of it We had The Bluffs management lie to us to get us to sign the lease when we moved from MI The carpets were only replaced downstairs after they told us the entire unit would be redone The upstairs is patched where pets destroyed it, stinks bad and stains everywhere They had the blinds shut to hide the permanent film in the windows form bad seals Windows needed replacement years ago Rushed through showing and the only item labeled bad still has not been replaced Half the windows open very hard, but still have no screens months later Complained about bugs and air/noise infiltrati
I did not receive my additional refund of $from my last month's rent credit which was on my file prior to move out Items below summarize my findings: - I had a credit of $prior to my move out; - My intent to vacate letter was submitted in a timely manner; - I paid June rent in the management office; - I paid July pro-rated rent in the management office; - [redacted] submitted my close out recommendation letter to Southwood in early July and the letter clearly stated I have a $refund credit due to me; - Deduction and receipt of the $security refund, leaving a credit of $755; - Southwood's Statement of Deposit Details depicts the $credit; - Undocumented and unjustified deduction of my rent credit balance Paying my June and prorated July rent in the office, clearly left me with my original credit of $at the time of vacating the property in July Therefore, I am sure this is just an oversight and can quickly be resolved with the mailin
Overcharge at Lease end by Southwood RealtyCharged for time that where not at Complex and where asked to move out early to allow new Tenants in We signed lease to complex and moved in 10/3/We had several problems that we had to contact police in regards to as Management would not care for, these issues are on recordWe then seemed to get back to normal, but then the complex was not cared for and began to have several issues againWe decided to move out and this last termWe where asked if could move out earlier, so that they would have time to paint for new tenants They advised would credit our early vacancyI have received a check now but only for they credited few days but then charged us from time we left till time new Tenants moved inWe also paid the full month already So they are essentially stealing from usThis complex is absolutely horrible they do not care, there is no one to talk to If any issues they have you contact the policeThey care
We currently live in [redacted] Apartments in [redacted] .we had requested to be put on the list for Friday's to get sprayed for the bugs& they never came outthis is happened 3x,so I contact the "corporate"# totry to get help on Sept 8th Saturday at 9:a.m&the person that answers the phone after hours was absolutely useless rude refused to give me her name .how am I paying you money forrent every month on time & I'm trying to get good customer service &you won't give me your name? that's deplorableI called back today around 9:&got some other rudeCaucasian older lady on the phone & she said they're not required to give their name .I definitely let her have it !& gave her my feedback as a customer &my opinion & she seem like she didn't care & blew me off .I wanted to speakwith the general manager about not only the leasing office not doing their job & putting us on the list but about the experience that I had with the lady on the phone at "corporate "I will never do business with Southwood Realty or ANYof their Affiliates if they even have any
Quail Woods Left me with no Heat and ac I contact the Rental office in 08/let them know my ac and heat was not working the rental office came in and stated that their was nothing wrong with the unit I contacted them many time after them letting them know their was something wrong with the until and the unit was still not correct I had a heating and air company to come out and look at the unit and they stated the unit needed to be serviced due to this I ended up having a large light billsalso the maintenance team vomited in my ice tray and left it in my kitchen floorthe apartment manager would call all of my belonging in my home JUNK as if my self or my items has no meaningthere was a large whole in the back of my unit that my air would go out when it was working that was not fined until a month before I moved outthe manager changed the locks on my back door and didn't provide me with a keythere was also a bird let in my homethe apt when the back door
I asked for information concerning my contract with the company and party who answered the phone would not comply I called on 8/23/and asked to speak with a managerManager came on the line and I asked what company my information was given to without my permissionShe would not give me the information
Company not holding try to their statements when I left their location in Asheville in Sept., not listening to issues I moved into the Palisades Apartment in Asheville, NC in February Palisades is owned and operated by SouthWood Realty in Gastonia, NC When I moved in February, I signed a month lease, set to end in February In August of 2015, I began my home search in the area The reason for the home search was my decision to stay with the company that moved me to Asheville, and my relocation benefits expired at the end of the year; therefore I needed to find somewhere permanent to live I found a home in early August of 2015, and immediately notified to front office of Palisades Apartments of my intent to end my lease early At this time, I was told by the sales rep on duty (***) that normally SouthWood Realty would charge people a penalty for moving out; however, since the apartments were new they were waving their penalties; however, I did notify the apart
Around 9:july 7, a pipe burst in the apartment home above mine causing my bathroom to flood Around 9:july 7, a pipe burst in the apartment home above mine causing my bathroom to floodWater came through my bathroom vent spilling water everywhereWater also spilled through my electrical box, my laundry room, and a light in my hallway that I can not useI went to the main office to explain my frustration and the only response I got was "you should have had renters insurance"The manager named eva I s very unprofessional, unapologetic, and showed no sympathy towards my damages that was caused by my neighbor upstairsMy year old cannot wash due to the water being shut offThis place is a disaster
I moved in march 2nd with my nine month old daughter and saw roaches crawling around It took weeks for someone to spray unsanitary for my daughter
I have noisy neighbors above me, I have complained to the office and to corporate officeI was told since I had a problem with the previous tenants, This issue has been going on about six months or moreIn the lease that everyone signs, it states that the tenant will not make others uncomfortable especially after a center time which is consider, quiet timeThe noise is all hours of the night, I can't rest at night or during the day due to the noiseMy light fixtures and patio sliding door rattles, from all of the stomping and bumping aroundIt almost sounds like some type of abuse going oni am now on heavy medication due to having anxiety attacks and headachesThe previous managers that were at the office had me be a look out for them, I only had a problem with the smell of drugs from the upstairs apartmentThe managers wanted them out but had no way of getting this doneThese tenants hit a car twice and ran into an occupied apartment
Regarding Huntersville Commons in Huntersville, NC - Southwood Realty 1) New staff in the office are very unprofessional and rude; no experience in the industry (admitted by the Regional Manager)2) Grounds are littered with feral cats in which the property management company has even admitted they do not know what to do and have run out of optionsResidents feed cats and management doesn't address the problem3) Landscaping is not kept up with, grass is overgrown, breezeways and pool are not blown off properly, residents do not clean up after their pets (leave bags of feces in the breezeway) and littered all over the common areas, lights in breezeways have been burned out for months, street lights have also been out for months4) Families of 7-living in bedroom apartments5) Pool is unsafe - no monitoring of drinking, residents from other communities using it and vulgar activity around children6) Dumpster areas are littered with trashRealizing the tenants have no regard for their community, this also lies on the management as well to ensure rules that matter are followedThis community is absolutely horrible and I wouldn't recommend it to my worst enemy Regarding Southwood Realty Woman who answers the phone is a gatekeeperShe will not give you her first name and is extremely rude and unprofessional, will not answer questions, does not offer resolution, talks down to you and interrupts you when speakingIn order to speak with a Regional Manager, you have to leave a message in a general mailbox, they will not allow you to speak with a live personThey dictate to you who is allowed to VISIT you in your apartment! Little do they even realize, residents leave bags of dog feces in the breezeway, they refuse to do anything about the feral cat issue and smell it causes, bedroom apartments have 6+ residents living in them, the dumpster areas are littered with trash; the property as a whole is disgustingSouthwood Realty takes no pride in their property and treats their good residents like trash
I have reported my dishwasher being broke prior to March 20th and the maintenance came and made it worse to where water leaked onto the floor Since I moved here there has been problems with the electricity, with the air, not enough maintenance people, roaches crawling everywhere, carpet is disgusting,the tub is peeling as wellI am not happy with living here and it is very unsanitary for my kids especially my year old son who is crawling and walking nowI called the office multiple times regarding my dishwasher because it smelled like something was burning and the maintenance came and made it worse to where water started leaking onto the floorThe last time I called the office which was March 20th , spoke with the "Manager" and asked her when they were going to fix the problem and she told me by Wednesday and no one never cameI also asked what can they do about the carpet and she stated that the carpet was my problem! The only time they came inside my apartment was when
I have had a roach infestation since living here with no remedy or helpOffice lied about someone coming out its bad they are everywhere Hello, I have had a roach problem since I have moved in and it only seems to get worse despite me being told someone was out on the 11th of last month (I was home all day nobody came)I pay a pest fee included in my rent of $just to live in an apartment infested with roachesThey are on the walls when I come home at night I have found some in my fridge they are everywhere that is disgustingI have talked to other tenants and they have roach issues as well with no solutions from your companyThis is unacceptable something more needs to be done at this pointIt's embarrassing and nasty
Contract is being reworded for company benefit Moved in to The Southfork Village Apartments 2001/September Informed girls in office with a written notice on 8/2/that I would vacate on 8/31/Turned in keys on 8/31/and was told I owed $because I was not giving a day notice, said yes I am giving a day notice this is August it has daysThen I was told that I was supposed to stay until 9/02/due to their "date to date" policy and would have to pay a penalty of $for leaving on 8/31/Read and re read my contract over and over and nowhere does it state this "date to date" policy, just a day notice policy with a "month to month" policyNot sure why this is being done to meI never complained while living there, but had plenty of reasons toHVAC filters changed only once in years, have disgusting pictures of the filter on last day at the apartmentHad to walk through spider webs and trash every morning upon leaving apartment for work, the breeze
Tenant repeatedly disrespectedThe female customer service representative's behavior was unacceptable and deplorable On April 12, 2016, I called the Corporate office of Southwood Realty with a simple requestI was repeatedly dismissed, interrupted, put on hold and then hung up on continuouslyI asked to speak with a supervisor and was hung up on and spoken to in a very demeaning and rude mannerAfter stating that I had already spoken with the Property manager about the manner, I was told that I needed to "handle the reading of my contract with them", as if my comprehension was challenged and I was not intelligent enough to understand the content of the contractI am a single [redacted] and was dismissed based upon being placed in some category My continued attention to the leasing office with management is having negative repercussions on my family's well-being as I have had to address repair and mold issues before that took months to rectifyThe female, who refused to g
Alamance Reserve/Southwood Realty management discarded my items from my storage unit without notifying me of the removal I have been a valued resident at Alamance Reserve since December During this time, the name has been changed many times and it has been purchased by different companiesDuring this time, I have always been treated as a valuable residentI was up for renewal of my lease that would end during the middle of March During this time, I was in conversation with Alison who was the resident manager under the company Bell PropertiesAfter signing and agreeing to a new lease, I was told that I would receive a copy of my new leaseI was able to sign my lease electronically without a visit to the office Within a weeks time, I received a note in my door that the apartment complex had been purchased by Southwood Realty and that the Alamance Reserve portal was no longer able to be logged intoI have made my rent payments and accessed all documents through the port
Extremely hot conditions in the apartment with minors livingBad AC, never fixed according to the lease agreement there was nothing in it saying that my apartment temperature was never going to reach below degrees during the summer time and my electric bill would sky rocket from $during the winter to average of over $for a four month period during the summer time, because of the broken AC in the unitaccording to you guys southwood realty inc, carriage apartments and your maintenance team the units are old and there's nothing that can be done during the summer because if so hot outside to keep the units cool during the summer, but nothing in the lease agreement where that information is statedNothing that maintenance did to help us during the summer made it any betterIt was always hot in the unit and the an extremely high electric bill for broken AC unit
I have attempted for four consecutive days to communicate with the corporate office in persuant to an issue with the leasing office!! No one has attempted to contact me back and the answering machine states that thw leasing office...the very one I'm complaining about....will rwcieve my messageSo to throw fuel on the fire is absolutely RIDICULOUS!!!!!!! AS IF THE TENSION ISN'T HIGH ENOUGH...THIS COMPANY INCREASES DISPUTE LEVELS BY MISHANDLING RESISDENTS COMPLAINTS!!! We have currently been evicted from using the ameneties due to the fact that I walked to my apartment to check on my son and allowed my daughter to stay in the swimming area with my yr old SISTER watching herThe leasing manager suddenly appeared and very rudely approached my daughter in search of meWhen my daughter explained my wherabouts, she suddenly turned to my sister and REMOVED MY POOL PASS [redacted] her arm and told her to leave and never come back to the poolShe also told my daughter that she and her brother were not allowed back! This all took place in the presence of other residents that were stunned at her actiins and the force if her authority upon an year old young girl! The following day was planned for her bday party and she was taking friends to the poolShe was abrubtly told "that absolutely won't happen"The unprofessional approach she took with a 44yr old woman and an yr old child was very degrading! We have since not been allowed to use thw ameneties that we PAY FOR!!!!!! I have attempted to resolve thisnissuw theough communicating with the reginal office, yet NO ONE HAS RETURNED MY CALL!!! TODAY...WE ARE GOING TO THE POOL!
Southwood Reality lies and they have the absolute WORST customer serviceI was promised a $6-month lease, and now they are trying to over-charge I am currently a tenant in Ashbrook Village Apartments (for not much longer though), which is under the Southwood Reality umbrellaI signed a month lease for what a month lease charges ($480), with the promise that I would then again sign another month lease for the same rate ($480)That will add up to a month lease for $480....which is what Ashbrook Village offers on their one year "special"The manager at the time [redacted] , promised me that when it was time for me to sign my second month lease that I would be able to sign for the same amount ($480)Now that it is time for me to re-sign a new lease, the company decided to decline the original offer and raise my rent $70! This is outrages! These one bedroom apartments are very very small, and they have not made any upgrades to my apartment since I have been living the
8/27/I moved into WoodBridge apartments at xxxxxthe apartment was not cleaned apt had mold in bathrooms, kitchen with strong smell, carpets & floor tiles warned and dirty.(they were not replaced.) kitchen dishwasher door warned off/fill off and roach infested through the apartment I have complained to the amount office at Woodbrige aptxxxxx.xxxxx nc xxxxx, I called the Corp office xxxxx NC xxxxx & xxxxx the head office via phone & I was sent back to the xxxxxx officeas of now they still have not replaced carpet/floor tile, or the mold, nasty bathtub I paid a month rent to move in and can not afford to move again on my expenseI have babies and one on its wayI need better living conditions I have asked for a walk through the day before the move in but they told me I could not see the apartment at that timeThe day of the movea truck was scheduled to deliver the furniture and to our surprise the place was a mess with horrible smells, bugs, mold, floo
Southwood Realty and their apartment managers ignore tenant issues and much of the lease agreements Not nearly enough room for all the complaints I have documented everything, taken photos and video I have over pages of documentation that will not fit here It's reserved for the magistrate as we've done everything according to SC Landlord-Tenant laws, while they ignore most of it We had The Bluffs management lie to us to get us to sign the lease when we moved from MI The carpets were only replaced downstairs after they told us the entire unit would be redone The upstairs is patched where pets destroyed it, stinks bad and stains everywhere They had the blinds shut to hide the permanent film in the windows form bad seals Windows needed replacement years ago Rushed through showing and the only item labeled bad still has not been replaced Half the windows open very hard, but still have no screens months later Complained about bugs and air/noise infiltrati
I did not receive my additional refund of $from my last month's rent credit which was on my file prior to move out Items below summarize my findings: - I had a credit of $prior to my move out; - My intent to vacate letter was submitted in a timely manner; - I paid June rent in the management office; - I paid July pro-rated rent in the management office; - [redacted] submitted my close out recommendation letter to Southwood in early July and the letter clearly stated I have a $refund credit due to me; - Deduction and receipt of the $security refund, leaving a credit of $755; - Southwood's Statement of Deposit Details depicts the $credit; - Undocumented and unjustified deduction of my rent credit balance Paying my June and prorated July rent in the office, clearly left me with my original credit of $at the time of vacating the property in July Therefore, I am sure this is just an oversight and can quickly be resolved with the mailin
Overcharge at Lease end by Southwood RealtyCharged for time that where not at Complex and where asked to move out early to allow new Tenants in We signed lease to complex and moved in 10/3/We had several problems that we had to contact police in regards to as Management would not care for, these issues are on recordWe then seemed to get back to normal, but then the complex was not cared for and began to have several issues againWe decided to move out and this last termWe where asked if could move out earlier, so that they would have time to paint for new tenants They advised would credit our early vacancyI have received a check now but only for they credited few days but then charged us from time we left till time new Tenants moved inWe also paid the full month already So they are essentially stealing from usThis complex is absolutely horrible they do not care, there is no one to talk to If any issues they have you contact the policeThey care
We currently live in [redacted] Apartments in [redacted] .we had requested to be put on the list for Friday's to get sprayed for the bugs& they never came outthis is happened 3x,so I contact the "corporate"# totry to get help on Sept 8th Saturday at 9:a.m&the person that answers the phone after hours was absolutely useless rude refused to give me her name .how am I paying you money forrent every month on time & I'm trying to get good customer service &you won't give me your name? that's deplorableI called back today around 9:&got some other rudeCaucasian older lady on the phone & she said they're not required to give their name .I definitely let her have it !& gave her my feedback as a customer &my opinion & she seem like she didn't care & blew me off .I wanted to speakwith the general manager about not only the leasing office not doing their job & putting us on the list but about the experience that I had with the lady on the phone at "corporate "I will never do business with Southwood Realty or ANYof their Affiliates if they even have any
Quail Woods Left me with no Heat and ac I contact the Rental office in 08/let them know my ac and heat was not working the rental office came in and stated that their was nothing wrong with the unit I contacted them many time after them letting them know their was something wrong with the until and the unit was still not correct I had a heating and air company to come out and look at the unit and they stated the unit needed to be serviced due to this I ended up having a large light billsalso the maintenance team vomited in my ice tray and left it in my kitchen floorthe apartment manager would call all of my belonging in my home JUNK as if my self or my items has no meaningthere was a large whole in the back of my unit that my air would go out when it was working that was not fined until a month before I moved outthe manager changed the locks on my back door and didn't provide me with a keythere was also a bird let in my homethe apt when the back door
I asked for information concerning my contract with the company and party who answered the phone would not comply I called on 8/23/and asked to speak with a managerManager came on the line and I asked what company my information was given to without my permissionShe would not give me the information
Company not holding try to their statements when I left their location in Asheville in Sept., not listening to issues I moved into the Palisades Apartment in Asheville, NC in February Palisades is owned and operated by SouthWood Realty in Gastonia, NC When I moved in February, I signed a month lease, set to end in February In August of 2015, I began my home search in the area The reason for the home search was my decision to stay with the company that moved me to Asheville, and my relocation benefits expired at the end of the year; therefore I needed to find somewhere permanent to live I found a home in early August of 2015, and immediately notified to front office of Palisades Apartments of my intent to end my lease early At this time, I was told by the sales rep on duty (***) that normally SouthWood Realty would charge people a penalty for moving out; however, since the apartments were new they were waving their penalties; however, I did notify the apart
Around 9:july 7, a pipe burst in the apartment home above mine causing my bathroom to flood Around 9:july 7, a pipe burst in the apartment home above mine causing my bathroom to floodWater came through my bathroom vent spilling water everywhereWater also spilled through my electrical box, my laundry room, and a light in my hallway that I can not useI went to the main office to explain my frustration and the only response I got was "you should have had renters insurance"The manager named eva I s very unprofessional, unapologetic, and showed no sympathy towards my damages that was caused by my neighbor upstairsMy year old cannot wash due to the water being shut offThis place is a disaster