Updike Industries Inc

The company messed up on my auto payment so I had a back balance.I paid the back balance, which I didn't think I owed that mush, over $***Then I received a bill for over $*** right aftermy bill is $** dollars a monthI called and the operation manager Kevin looked at it at that time and said something was wrongThey auto bill my account every month but my bill still goes up every monthNot to mention from day one they don't pick up my trashI pay for biweekly pickupthey probably have missed it times or moreI've called about to times and they say they will look into this and call me back but I've received exactly one call back with a message that they were calling me backNo other follow up callsMy dumpster is sitting full againTried to call today but they were closed due to weather.Maybe I should have researched this companyBy looks at there reviews on the internet and Facebook seems like everyone has the same problem

This company has many internal issues 6/7/I set up residential trash pickup at the house with *** **/9/I realized I had never been billed so I reset up billing with *** to end in October and paid billComplaints through summer of trash NOT being picked up, and I was told driver did not know he had to come to house (not curb) although this was how service was set up11/6/We asked to extend trash service to November and paid bill11/22/Trash overflowing again, complained about poor service 11/25/Two cans empty but one can still full Boat in driveway pushed into septic and prop broken off; trash driver denies hitting boat When we realize we had not had trash service except for once in November, we ask Updike to return $** to us which they agree Instead of check, 12/21/we are sent BILL for $**!!! I call and *** says she will take care of it, $** bill is a mistake, she will have accounting send check 1/20/I am sent another bill for $** now past

We have not had trash service in over three years My husband cancelled the service in and requested that the container be removed That removal never occurred After many calls to the office requesting the removal of the container, my husband “gave up” and stopped calling When he and I married a year and a half ago, I moved in and have been looking at that container ever since I grew tired of looking at it and made a call to Updike on February 3, I spoke with the person who answered the phone I explained the above situation She said that there was a $*** balance on the account She had no explanation of any kind except that it had been accruing since and had not been paid on since that time She said she had no notes on the account I asked for a manager and a man who identified himself as Kevin Norris picked up I explained the situation to Kevin Since that time I have called numerous other times and spoken with Kevin, with the owner, Tonya U***

We cancelled our service in July due to many missed pickups (at least one missed pickup per month)We had an outstanding balance of less than $*** and informed them we would not pay due to the missed pickups and lack of service
After cancellation, the driver stopped coming but we continued to be billed with Updike now charging us late feesWe tried calling where we got verbal confirmation our account was cancelled and that we owed nothingWe continued to be billed and the late fees piled up
We wrote a letter informing Updike of the situation along with a check for the principal balance we owedUpdike cashed the check and we continued to be billed and the late fees piled up
I received a call from a rep telling me that pickup would be on a different day that particular week (even though we hadn't received service in months), and I informed her to tell the supervisor that our account is cancelledWe continue to be billed to this day
They have no physical off

My mother-in-law who passed away in July had an account with Updike Industries My husband, the executor of her estate, closed her trash account and sold her house in December of We continue to receive monthly invoices from Updike I have emailed Updike and called many times, and even spoke with someone not too long ago They told me they would take care of it and get the account closed out I just received another invoice yesterday for residential service The invoice has Updike Industries on it, but the envelope says Efficient Roll-Off & Recycling, Inc I called again yesterday after business hours and left another message asking them to call me

Dumpster picked up on Dec As of Aug 2018, I still receive a monthly billI have called monthly and requested the account be closed but to no avail

I contacted Updike Industries on 5/23/to rent a Roll-Off container for a my home renovationsI was advised of their rates and gave them my credit card numberOn 6/1/2016, Efficient Roll-Off charged my credit card $***I received a Statement for Invoice #***, with a due date of 6/30/showing a balance due of $***.**I contacted the company directly and spoke to "Betty" who assured me that this was an oversight on their partShe assured me that the account would be corrected to reflect the initial credit card payment and that the account would be closed
I have now received another statement for the same invoice #*** which now indicates the balance is 31-days past due and has a finance charge of $**added to it
I was billed in full and my credit card charged for payment within days of deliveryThe amount billed to my credit card actually exceeded what the final amount due totaled

My mother-in-law who passed away in July had an account with Updike Industries My husband, the executor of her estate, closed her trash account and sold her house in December of We continue to receive monthly invoices from Updike I have emailed Updike and called many times, and even spoke with someone not too long ago They told me they would take care of it and get the account closed out I just received another invoice yesterday for residential service The invoice has Updike Industries on it, but the envelope says Efficient Roll-Off & Recycling, Inc I called again yesterday after business hours and left another message asking them to call me

I have been emailing/calling for months to have my account cancelled I have actually spoken to Kevin who claims to be the manager and Audrey who does the billing and have asked to have my account cancelledEach time I am told we will follow up and then nothing but they keep coming by my house to service the can I thought if I respond to Audrey who sent me a bill (so I know the email is good) and stated that effective immediately I wanted my account cancelled that she would respondNOPE I have sent multiple emails and left multiple voicemails over the past months all stating my wish to receive a final bill and cancel the accountTo this day I have not gotten email in return or a phone call to address this request

The business does not fulfill its duties, refuses to answer calls or emails, and when I was finally able to cancel said service, they have continued to charge me for it while sending me bills saying I haven't paidAlso they haven't yet retrieved their trash can which has been sitting for over a month now

We have not had trash service in over three years My husband cancelled the service in and requested that the container be removed That removal never occurred After many calls to the office requesting the removal of the container, my husband “gave up” and stopped calling When he and I married a year and a half ago, I moved in and have been looking at that container ever since I grew tired of looking at it and made a call to Updike on February 3, I spoke with the person who answered the phone I explained the above situation She said that there was a $*** balance on the account She had no explanation of any kind except that it had been accruing since and had not been paid on since that time She said she had no notes on the account I asked for a manager and a man who identified himself as Kevin Norris picked up I explained the situation to Kevin Since that time I have called numerous other times and spoken with Kevin, with the owner, Tonya U***

Updike continuously failed to provide garbage collectionSince paying them for services in January my garbage had not been collected on a regular basisI would call and if I were lucky enough to get an answer they would see they would take care of the problemMost recently, my garbage can set next to the street for over weeks with no pickupI called and emailed and neither were returnedAfter about the 5th call someone answered and I told them that I was unsatisfied with service and I wanted them to collect the trash and the container and terminate my serviceI was told that the route changed and that is why it wasn't picked upI told them that the can has been sitting there for whatever day of the weekI was told that it would be picked up Thursday (8/16)The garbage was not collectedDuring the time of them not providing service, I would constantly have to clean up garbage around the can due to bears in the areaOn Sunday (8/19), I delivered the can to their facility wit

I have a service agreement with Updike for them to pick up weekly trash from our house For the past weeks, Updike has not picked up the trash I have called their customer service and dispatch phone lines, but nobody ever answers the phone I have tried emailing, yet never receive a response I continue to get billed even though they do not pick up the garbage I would like to have this trash picked up and cancel my service with them immediately, but there is nobody to get in touch with I have had service issues with Updike in the past where they missed a week occasionally, but it has never been this bad and at least there was someone there to answer the phone Please help me

This company continues to miss service pick upsWe are scheduled to have a pick up of our dumpster twice a monthWe're lucky to get it picked up once a month and that's after we callWe can't get a return call from anyone in the companyThe dumpster has been picked up about times in the last monthsThe driver never puts the dumpster back in the same spot and never makes sure the lid is closedThe driver has broken our basketball goal by sitting the dumpster on the base of it (I have pictures)They auto withdraw their payment from our checking account every month but we are receiving a bill in the mail now saying we are behind quite a bit on our payment

Updike provides pickup service for our household recycling We receive quarterly an account summary and current charges statement These statements often show we are behind even though we pay using on-line payment on or before the invoice dateThe most current was for 6/15/invoice date paid on 6/12/ When we call the listed number, there is always a "heavy all load" message given and when we leave a message requesting a call back, none is made in response Apparently we are not the only customers having these kinds of these problems The Updike *** page has many negative questions and comments posts

I am filing this on behalf of my mother as her *** She entered into a contract with Updike Industries to have them pick up her trash on a weekly basis She did not receive trash pick up for the following weeks 7/1, 7/15, 7/22, 7/and thus far has not received a pick up this week We have contacted them numerous times by email and phone but have received no results We have asked to have their trash cans picked up and removed from the property if they no longer wish to do the service and send us a refund I was told during one of the calls that they had drivers quit and this was the problem We received a call on August 6, in which Sarah left a message stating our collection day was going to be changed from Tuesdays to Thursdays but that they would pick up this week on Tuesday and again on Thursday However, the Tuesday pick up did not happen I called this a.mand left a message advising them once again to pick up their trash cans and remove them from the property an

On Monday April 9, I ordered one (1) CYD waste container to be delivered to my home addressI was told that it would take 24/hours to deliverBased on the information I provided the company with my credit card to be charged $*** for the containerI was charged the $***On Thursday I contacted the company to inquire about when the container would be delivered as 24/hours had passed and I had not received any information from the companyI was told that the container was scheduled for Friday the 13th deliveryI informed the company that I could not wait another day and to refund my cardI received an email from Audrey U*** informing me that the credit / refund was issuedThe refund has still not been issued to my bank cardI have had several communications with Audrey U*** informing her that the refund has not hit my cardShe initially told me it would show 7-days from 4/12/It has been now three weeks and still no refund and nothing from

Updike provides pickup service for our household recycling We receive quarterly an account summary and current charges statement These statements often show we are behind even though we pay using on-line payment on or before the invoice dateThe most current was for 6/15/invoice date paid on 6/12/ When we call the listed number, there is always a "heavy all load" message given and when we leave a message requesting a call back, none is made in response Apparently we are not the only customers having these kinds of these problems The Updike *** page has many negative questions and comments posts

This company continues to miss service pick upsWe are scheduled to have a pick up of our dumpster twice a monthWe're lucky to get it picked up once a month and that's after we callWe can't get a return call from anyone in the companyThe dumpster has been picked up about times in the last monthsThe driver never puts the dumpster back in the same spot and never makes sure the lid is closedThe driver has broken our basketball goal by sitting the dumpster on the base of it (I have pictures)They auto withdraw their payment from our checking account every month but we are receiving a bill in the mail now saying we are behind quite a bit on our payment

About years ago I signed a one year contract for residential customer dumpster service(It was normally a year contract but Tom let me sign it for one year).After signing the contract, delivering dumpster and when the first payment time came around, I fin out they only accept payment from check (or atleast that's what I was told)I told them I didn't have a checking account and I have a prepaid debit.So they just charged the fee for using a debit card.So after a few months, I decided I would just start paying lump sum payments.(Tom said that was fine.)During this year, dumping the dumpster was not a regular schedule.It was supposed to b dumped once a month.After the first year, it was paid in full(even the months it wasn't dumped).I agreed to keep it another year because we still had more cleaning to do and dumpster services are hard to come by in this areaThe second and third year to present, is awfulWhile not under contract, they do not dump on a regular basisThen try to