Updike Industries Inc

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Updike Industries has been in business for 40+ years and strives to provide customers with the best possible service.  When service issues are brought to our attention, we address the situation accordingly to correct the problem.  Our goal is to work with the customer and resolve any...

service concerns to create a better working relationship. We received the email today regarding [redacted] account and were concerned that she has not reached out to us before this problem escalated.We received an email notification through our website from Ms. [redacted] on Wednesday, December 09, 2015 at 12:53 PM which is below.from => [redacted]Message => I ran into some financial issues the last couple months. Grandmother passed away and we had to have 2 dogs put to rest. Being on a fixed income with disability, I was not prepared for these circumstances. I will be making a large payment online when my check comes in on or around Dec 28th. I'm hoping to pay the account balance in full. Sorry for all the trouble with this. Thank you,  [redacted] Service address: [redacted]
We received a payment of $468 on 1/6 and a payment of $156 on 3/17. We received correspondence in April regarding canceling the account but invoices are still open dated back to December. We are willing to work with the customer to settle the account and pick up the container. The total balance on the account as of today 08/01/2016 is $443.96. The balance through April 2016 is $237. When the check is received for $237 the account can be canceled and the container will be picked within a two week period.  We require payment in full through the agreed upon amount before picking up the container.Please let me know what we can do on our end to rectify the situation as quickly as possible.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

There was a delay in getting service started primarily due to miscommunication in the service day.  The Account has been verified and is being serviced as scheduled.  It is a Wednesday not Friday service just so we are all on the same page.  Customer will be credited for a month of...

service for the start up pains.  Please call us any time if there are issues which need to be handled.  
Kevin N[redacted]

Last invoice was left open and the account has continued to accrue Late fees and Finance charges.  I have directed Accounts Receivable to credit the balance and put final closure on the account.  No more bills will be generated.  Sorry for the inconvience
Kevin N[redacted]

Updike Industries, Inc. was concerned when the Revdex.com notified us regarding a customer's dissatisfaction with our company. Updike Industries has been in business in 40+ years and strives to provide customers with the best possible service. When service issues are brought to our...

attention, we address the situation accordingly to correct the problem. Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We have confirmed that the concern on July 1, 2014 was resolved promptly after we were unable to to satisfy the customer's needs. We apologize for the inconvenience that was caused that has caused and will work diligently to prevent this type of situation in the future.
Sincerely,
[redacted]
Updike Industries

Dear [redacted]:
We received your letter on April 4th dated March 26th, 2014 in reference to our services for [redacted] of [redacted].
With all of the snow we received during the month of March, several days we did not run our trucks on the scheduled days of...

pickup. Routes were run one or two days later. [redacted] is in a rural mountain area. We put safety safe. We have even established a website for weather conditions for our consumers.
A refund check in the amount of $[redacted] for the entire month of March will be processed to [redacted] and mailed to her on April 11th. 
We are a local family owned business since 1970. We appreciate our customers and in return try to give back to the local communities in support of the youth activities and other events. We apologize for the problems that have occurred.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I sent that email in December 2015, I have since paid off that balance prior To December like I said I would I sent multiple emails since the December email. I have a copy of the bill showing what's charged is from Dec 2015 to present. I will attach the bill most recent. 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
 
Thank you for addressing the issue. One suggestion is that when the company verify contracts with "clients," before trying to send them to collections or taking legal actions.
 
Regards,[redacted]

Review: I contacted Updike Industries on 5/23/2016 to rent a Roll-Off container for a my home renovations. I was advised of their rates and gave them my credit card number. On 6/1/2016, Efficient Roll-Off charged my credit card $323.00. I received a Statement for Invoice #[redacted], with a due date of 6/30/2016 showing a balance due of $315.60. I contacted the company directly and spoke to "Betty" who assured me that this was an oversight on their part. She assured me that the account would be corrected to reflect the initial credit card payment and that the account would be closed.

I have now received another statement for the same invoice #[redacted] which now indicates the balance is 31-60 days past due and has a finance charge of $30.00 added to it.

I was billed in full and my credit card charged for payment within 6 days of delivery. The amount billed to my credit card actually exceeded what the final amount due totaled.Desired Settlement: I would like to receive a final statement showing a credit of my initial credit card payment of $323.00 and indicating a $0.00 amount due. I would also like to have a letter of correction added to my credit report by this business in the event that they have reported a past due balance to the credit reporting agencies.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Updike Industries Inc regarding complaint ID [redacted].

Regards,

Review: About 3 years ago I signed a one year contract for residential customer dumpster service. (It was normally a 2 year contract but Tom let me sign it for one year).After signing the contract, delivering dumpster and when the first payment time came around, I fin out they only accept payment from check (or atleast that's what I was told). I told them I didn't have a checking account and I have a prepaid debit.So they just charged the fee for using a debit card.So after a few months, I decided I would just start paying lump sum payments.(Tom said that was fine.)During this year, dumping the dumpster was not a regular schedule.It was supposed to b dumped once a month.After the first year, it was paid in full(even the months it wasn't dumped).I agreed to keep it another year because we still had more cleaning to do and dumpster services are hard to come by in this area. The second and third year to present, is awful. While not under contract, they do not dump on a regular basis. Then try to dump 2 times within a week to make up for it when there isn't anything to dump. When I fell on hard times I let them know but I would still make lump sum payments, until they started charging me for months it wasn't dumped. I wasn't under contract these last 2 years and I asked in numerous emails to please pick up the dumpster because I can't afford to pay for something I can't use.I even paid enough to cover some of the months it was NOT dumped. Now I have a full dumpster that has been full since Sept 2015 and is now a health hazard. I've asked for them to pick it up so many times but here it sits.I also told them In my email that I am not paying anymore on this dumpster.It has not been used or dumped and I originally only signed for a year and here we are 3 years later soaking me financially for something I can't use.And the not dumping of the dumpster started that first year but gradually got worse as it went on.I want this dumpster gone!!Desired Settlement: I want this dumpster removed from my property ASAP, no further payment required or expected, and no further contact from this company.

Business

Response:

Updike Industries has been in business for 40+ years and strives to provide customers with the best possible service. When service issues are brought to our attention, we address the situation accordingly to correct the problem. Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We received the email today regarding [redacted] account and were concerned that she has not reached out to us before this problem escalated.We received an email notification through our website from Ms. [redacted] on Wednesday, December 09, 2015 at 12:53 PM which is below.from => [redacted]Message => I ran into some financial issues the last couple months. Grandmother passed away and we had to have 2 dogs put to rest. Being on a fixed income with disability, I was not prepared for these circumstances. I will be making a large payment online when my check comes in on or around Dec 28th. I'm hoping to pay the account balance in full. Sorry for all the trouble with this. Thank you, [redacted] Service address: [redacted]

We received a payment of $468 on 1/6 and a payment of $156 on 3/17. We received correspondence in April regarding canceling the account but invoices are still open dated back to December. We are willing to work with the customer to settle the account and pick up the container. The total balance on the account as of today 08/01/2016 is $443.96. The balance through April 2016 is $237. When the check is received for $237 the account can be canceled and the container will be picked within a two week period. We require payment in full through the agreed upon amount before picking up the container.Please let me know what we can do on our end to rectify the situation as quickly as possible.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I sent that email in December 2015, I have since paid off that balance prior To December like I said I would I sent multiple emails since the December email. I have a copy of the bill showing what's charged is from Dec 2015 to present. I will attach the bill most recent.

Regards,

Review: This company is supposed to collect my recycling weekly. It has not been collected in 3 weeks without explanation. Emails and phone messages by myself (and neighbors) have gone unacknowldged and unreturned. The company just won't respond. I am still being billed.Desired Settlement: Please collect my recycling weekly as required by the service agreement.

Business

Response:

I am very sorry for the confusion we have changed our recycling routes from Wednesday pick up to Friday Pick up. Driver will collect all recycling tomorrow and every Friday moving forward.

Review: I paid my last bill in full in January 2014. I spoke a guy named Tom and he said he would cancel my account. They had cancelled my service by not picking up my trash since then but I am still receiving a bill from them. After multiple calls and voice mails I am tired of receiving bills that do not apply. I told the last person I spoke with that if I got another bill from them I would report them and I am. The bills need to stop coming to my house as I do not get service from them and I do not owe them any money.Desired Settlement: There to be no issues on my credit and for them to stop sending me bills as I do not owe them money.

Business

Response:

Last invoice was left open and the account has continued to accrue Late fees and Finance charges. I have directed Accounts Receivable to credit the balance and put final closure on the account. No more bills will be generated. Sorry for the inconvienceKevin N[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: 10 phone calls and 3 emails to empty and return our trash can. Can cause a health issue with rotting trash...unwanted animals, maggots and ants are now present. Will not return phone calls or emails.Desired Settlement: Perform the desired service of emptying trash every Friday per agreement

Business

Response:

There was a delay in getting service started primarily due to miscommunication in the service day. The Account has been verified and is being serviced as scheduled. It is a Wednesday not Friday service just so we are all on the same page. Customer will be credited for a month of service for the start up pains. Please call us any time if there are issues which need to be handled. Kevin N[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: trash company is scheduled to pick trash up each week. I have not received service for three weeks . I called to ask them to please come pick my trash up or cancel my contract and send my money back. the response I got from the owner ([redacted]) was because I had an attitude they would not let me out of my contract. I got very angry with this answer. For 14 years I have had trash service by different companies and never had a problem. This company thinks because there is no competition in the area that they can do what they want.Desired Settlement: Just give the money I paid for trash pick up back

Business

Response:

Dear [redacted]:

We received your letter on April 4th dated March 26th, 2014 in reference to our services for [redacted] of [redacted].

With all of the snow we received during the month of March, several days we did not run our trucks on the scheduled days of pickup. Routes were run one or two days later. [redacted] is in a rural mountain area. We put safety safe. We have even established a website for weather conditions for our consumers.

A refund check in the amount of $[redacted] for the entire month of March will be processed to [redacted] and mailed to her on April 11th.

We are a local family owned business since 1970. We appreciate our customers and in return try to give back to the local communities in support of the youth activities and other events. We apologize for the problems that have occurred.

Sincerely,

Review: Our farm entered into a Waste/Dumpster Service with Updike to have the container emptied twice a month. Not one month was it emptied on time! Each and every month I had to call and find out why not!! I do not live where the container is and a tenant/renter had to let me know it was up to 3 or four weeks paste the due date for being emptied. Because this is a farm location and the Crop farmer does "kill sprays" of weeds and also spreads chicken manure, we have buzards, rats, coyotes, raccoons, and bears who travel through our farm. This is why is pertinent that the trash dumpster be emptied in a timely manner and NEVER, NEVER EVER be left to over flowing. It is not only NOT SANITARY for us and our tenants, it is dangerous as it brings in dangerous animals! I called repeatedly to Updike and expressed my displeasure and received excuse and after excuse for almost a year. Finally, when I had to fight off the buzzards, I wrote a letter and cancelled my account!!!! NOW, I cannot get them to come and remove their container!!! Mind you, I have NEVER EVER been late on my payment!!!!! I have actually paid early!!!! I have had actually had to call and ask for my invoice when I had my payments on [redacted] system. So I quickly took it off of that!!! Too risky I would overpay!!!! Updike has never honored their contract of twice a month service and therefore, I am not paying for service I have never received. At this point, I am asking for help in resolving to get them to come and pick up their equipment off of our farm. My husband and I do not want to be responsible for it any longer!!!! They keep telling me I have to talk to the owners, but the owners have been out of town for a month!!!????!!! They are clearly stalling. I even told them they could keep my deposit. I just want nothing to do with them anymore. Its been a nightmare. Please help!!!Desired Settlement: Please ask Updike to come to our farm and pike up their container right away and never have contact with us again!

Business

Response:

Updike Industries, Inc. was concerned when the Revdex.com notified us regarding a customer's dissatisfaction with our company. Updike Industries has been in business in 40+ years and strives to provide customers with the best possible service. When service issues are brought to our attention, we address the situation accordingly to correct the problem. Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We have confirmed that the concern on July 1, 2014 was resolved promptly after we were unable to to satisfy the customer's needs. We apologize for the inconvenience that was caused that has caused and will work diligently to prevent this type of situation in the future.

Sincerely,

Updike Industries

Review: For several years, we had trash pickup service through [redacted]. It then switched over to a company called [redacted]. About a year or so ago, they just stopped picking up our trash. I would call repeatedly and either get an answering machine (no calls returned) and the scuttlebutt in the community is that they went under. About 6 months ago, a man called and said he inherited [redacted] from his mother and was trying to get customers back. We said no thanks. Last week, received a notice from Updike Industries saying they purchased [redacted] and were taking over the accounts/service. We rec'd an invoice for $75 for 3 mos. of service. We haven't had service from any of these companies in over a year. I've called Updike Industries several times and getting no response. The customer service rep that answers the phone sounds about 10 and doesn't identify herself or the company -- "Hello" is all she says and then when you ask to speak to billing, transfers you to a [redacted] who does not return calls. I am not paying an invoice for a service I didn't receive and I think this company is another scam, just like it was under the previous ownership.Desired Settlement: I want [redacted] to return my call and I want this invoice expunged. I don't think it's legitimate, they are just invoicing past customers of a company they supposedly purchased. I want people to be warned about this company...it's not legit.

Business

Response:

Dear **.[redacted]:

Case: #[redacted]

We received your letter dated 8/12/13 on Friday, August 16th.

In July of this year we purchased [redacted]. We were given the name, address and monthly charges of customers by the previous owner. We assumed the information was correct.

According to our phone log we received a call on 8/16/13 at 4:46 p.m from **. [redacted] advising us they were not a customer of [redacted]. On 8/9/13 at 4:41 p.m out Sales Manager called **. [redacted] and advised her their name would be removed and the invoice cancelled. (Our Sales Manager has been out of the office for several days.)

Updike Industries, Inc. is a family-owned corporation and has been operating since April, 1970. We are a [redacted] in the State of Virginia. We provide services in 12 counties in Virginia.

[redacted]s name has been removed from our list as a former customer of [redacted].

Sincerely,

Secretary-Treasurer

Review: Uptight purchased Rappahannock disposal. I have never had a contract Updike nor have I had trash service from them yet I continuously get collection notices for over $1,000. I spoke to the owner's wife who said she was clear up the matter and apologized but yet again I get a collection notice for 1000 and $27. Again I do not have service nor have I ever had service with them. Please cease and desist sending me to collections for an account that I never hadDesired Settlement: I would like to see a letter sent to me apologizing for the mix up in stating in writing that they will cease and desist all contact and charging me for service that was never obtained.

Business

Response:

Revdex.com Serving Central Virginia720 Moorefield Park Drive, Suite 3000Richmond, VA 23236November 23, 2015Updike Industries, Inc. was concerned when the Revdex.com notified us regarding [redacted]' dissatisfaction with our company. Updike Industries has been in business for 40+ years and strives to provide customers with the best possible service. When service issues are brought to our attention, we address the situation accordingly to correct the problem. Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We have confirmed that the concern on 11/23/2015 has been resolved. The account was active per the records we received through the purchase of another waste hauling company. We would have resolved the matter sooner if the customer notified us. Per our records we were not notified until 11/04/2015. The account has been canceled. We apologize for the inconvenience that was caused and will work diligently to prevent this type of situation in the future.Sincerely,Kevin N[redacted]Office ManagerUpdike Industries

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Thank you for addressing the issue. One suggestion is that when the company verify contracts with "clients," before trying to send them to collections or taking legal actions.

Regards,[redacted]

Review: I hired this solid waste comapny for residential service in August. I paid $30 deposit for the trash bins and agreed to pay $42 a month for weekly trash pick up at my home. They never picked up the trash. I called repeatedly and they still didn't pick up the trash. I called and cancelled my service and requested that they pick up the trash bins. They did so. I have been receiving bills regularly for services not rendered. I have called the business and they promised to stop billing me. I am still receiving bills, now with added charges for not paying.Desired Settlement: I want them to:1) stop billing me; 2) return my deposit; and 3) ensure that they are not reporting this on my credit report.

Business

Response:

Revdex.com Case # [redacted] - Updike Industries, Inc.Updike Industries, Inc. was concerned when the Revdex.com notified us regarding a customer's dissatisfaction with our company. Updike Industries has been in business for 40+ years and strives to provide customers with the best possible service. When service issues are brought to our attention, we address the situation accordingly to correct the problem. Our goal is to work with the customer and resolve any service concerns to create a better working relationship. We have confirmed that the concern on October 21st has been resolved. The cart has been picked up, the billing has been stopped, and the customer will receive a refund for the deposit. We apologize for the inconvenience that was caused and will work diligently to prevent this type of situation in the future.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,