Urban Nation

We have already spoken to the customer regarding this matter and she was given the contact info for MrE [redacted] to speak to him at her request to resolve this issueWe sent the refund out to her to the address on her documentation that she provided to us via emailShe failed to update her address with us until after the factIn fact [redacted] is not the customer nor the recipient of the refund and this complaint is absurdShe requested that we stop payment and reissue the checkShe was informed that the stop payment fee would be deducted from the refund amountShe requested the supervisor's info and it was given to her

We will gladly refund you provided you submit a scanned copy/picture of your receipt as proof of paymentYou can submit that via email to [redacted] or directly to this complaint

We will check the status of your refund check

Revdex.com: On October I received a $refund check from Urban Nation Entpostmarked [redacted] ** Therefore, they sent me a refund check days after I filed my complaint with the Revdex.comThanks for your assistance in resolving this matter

A representative from [redacted] will contact the customer directly to resolve this matter

The customer needs to allow up to days for delivery as specified on their receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, January 30,
4:PMSubject: Re: Complaint ***. Our remaining issue is that we have still not received our refundDespite them saying that we will be refunded, we will not believe it until we see itThey sold us a magazine they can't actually deliver, so we question whether a refund will ever actually make it to usWe feel like that is sufficient to keep our complaint open.Thank you for your consideration,*** *** *** ***

First of all, our company is not a scamSecondly, the instructions on how to cancel are clearly on the receiptWe do have a voice mail for you to leave a message as well as an email address to send any correspondenceIt is not necessary to speak to someone to cancel your orderJust as you took
time to file this complaint of no merit, you could have sent an email or left a voice mail to cancel your orderIt is because of people like you who make assumptions negatively is why negative information is on the internet about Urban Nation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I keep getting errors on the Revdex.com response page so I'm going to send a copy of the check via email
Regards,

Please reply to this complaint or via email at [email protected] with a scanned copy/picture of your receipt and front/back check view image and we will gladly refund you

The proof will be receipt of your check in the mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The company states in its response that our refund was placed in the mail on February 3, 2017. We are now days past the supposed mailing date and we have not received the refund. From my experience, it does not take days for a letter to reach its destination. We will keep this complaint open until the refund is in our hands.
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to c**plaint ID ***, and have determined that this proposed action would not resolve my c**plaint Once again, I am only replying to this message fr** Urban Nation in order to keep my c**plaint active in the Revdex.com systemNo refund has been received to dateTo Urban Nation: Please stop responding to these emails and just issue the refundOnce I have received the refund, I will close out this c**plaint.
Regards,
T** K***

We will gladly issue a refund to the customerThe customer must provide a scanned copy/picture of the receipt as proof of payment via email to ***

The customer must submit a scanned copy/picture of the receipt as proof of purchase via email to ***

Please contact MrE*** for assistance***

W e are a magazine sales agentWe process the order and the magazine is delivered by the subsequent publisherWe do apologize for the delayUnfortunately, we can not refund on processed orders

Please submit the receipt as proof of payment and we will gladly refund youYou may submit it the the complaint or via email directly to ***

Please submit a scanned copy/picture of your receipt as proof or payment as well as your front and back check image and we will process your refundYou can submit the requested documents to this complaint or via email to [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Please find the attached receipt "Urban Nation receipt.pdf". Cash was given for the magazine subscription not a check