Urban Nation

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have sent them proof of payment as they requested and await a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am awaiting the $80 refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Thursday, March 31, 2016 2:37 PM Subject: Re: #[redacted] - Urban NationRe:  Your email to me on March 25, 2016                              Urban Nation responded to me in early March – almost immediately after I filed the complaint against them with you.  They assured me that the [redacted] did receive the 2 magazine subscriptions I donated to them(of course, I have no real way to verify that). They apologized and said that I would receive the full refund of $76 for my grandchildren’s subscriptions.  They said to expect the refund in 7-21 days.  Well, here it is now 31 days and I’ve received nothing.  I didn’t respond to you about the resolution of my complaint because I’m waiting for the action by Urban Nation.  Your letter to me says the case is closed.  It really isn’t – so what should be my next action – file another complaint?     Thank you for all your help with this situation.                                   ...⇄ [redacted]   [redacted]

Revdex.com:
On 18 October 2016 I received a $70 refund check from Urban Nation Ent. postmarked [redacted] ** Therefore, they sent me a refund check 3 days after I filed my complaint with the Revdex.com. Thanks for your assistance...

in resolving this matter.

We have acknowledged the c**plainants response.

We have researched the order **th our processing center and below is the most current delivery report. Please contact us directly **th  any further questions regarding your order via email at [redacted] Zoobooks Type: newDate: 1/19/15Ref #: [redacted]
[redacted]...

[redacted], [redacted]
Delivery Estimated:Between 3/16/15 and 4/13/15

We will gladly refund the customer. The customer must submit a scanned copy/picture of their receipt as proof of purchase to this complaint or via email to [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
The company stated, even on their written receipt, that orders will be received in 90-120...

days. Per their reply to this complaint, they are stating that the order is being "processed" with a ship estimate of mid November. That makes about eight months, or 240 days, since the original order was placed, which is more than double the max time they promised. This is unacceptable. I do not care if they have finally just now started processing this order, I want a full refund.  It is quite obvious that they have only submitted the order AFTER receiving a complain against them for this order.
Regards,
[redacted]

The refund check was...

delivered yesterday (9/16/15).  It was dated 9/10/15 that the check was cut so this company even took it's time processing the refund.  Not surprised.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Mrs. [redacted], We have decided to grant your request for the partial refund of $76. We did resubmit the orders for your grandchildren when we corresponded with you in November. We will leave those orders in process as a good faith measure. Please allow 7-21 days for receipt of your refund check. We...

do apologize for any inconvenience this matter may have caused you.

We will check the status of your refund check.

Your refund is in processing.

We will process a refund in the amount of $**. Please allow 7-21 days for receipt of your refund check via [redacted] regular mail.

The customer must submit a scanned copy/picture of the receipt as proof of purchase for a refund. That documentation can be emailed to [redacted].

The customer contacted our company via voicemail and email to express that they wanted to cancel their order. We have cancelled their order and an email confirmation has been sent.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have attached the requested proof of payment and receipts, and will await my full refund.Thank you for your assistance,[redacted]y

The complainant must submit a scanned copy/picture of their receipt to this complaint or via email to [redacted] as proof of payment.