Urban Nation

We will gladly refund the customer pending they submit a scanned copy/picture of the receipt via this complaint or directly to our email at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I'm not sure why you don't show any record of speaking with us. At any rate, I've attached the two receipts from this transaction. Please provide a refund as I no longer want to do business with your company
Regards,

We have been in contact with the customer via email and have agreed to issue their refund

Product Subscriber Delivery Estimate Status RequestMen's Fitness - ear(s)Type: newRef #: *** *** *** *** *** *** ** *** Between 5/26/and 6/23/*Accepted for delivery problems after 6/09/

The customer must submit a scanned copy of their receipt and front/back view of their cleared check as proof of payment and we will gladly refund them

The customers refund is being processed

Ms. [redacted].Please submit copies of your receipts to this complaint or directly to Urban Nation via email so that we may research this matter. Our email is [redacted]

The cust**er must submit a scanned copy/picture of both the receipt and front and back check image showing the check has been cashed and we will gladly refund him. Please submit the requested docum[redacted]ation to our email at urbannation[redacted]@gmail.c**

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Please submit a copy of the check image as well. The math on the receipt does not add up correctly and the amount to be refunded needs to be verified by the check image.

The refund is in processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am the customer, as my name is on the receipt/order form! The payment was from my partners account! Absurd? Is this how you treat all of your customers that request a refund? To make them miserable enough to give up so that you can pocket their refund? I want a check issued in the full amount and apologies for the accusations and rude treatment I have received from this individual. Urban Nation dies not put the customers satisfaction first and foremost. Again, I should not be treated this way so my because I asked for a refund. Now please have my refund resubmitted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I do not care if it has FINALLY been processed (150 days AFTER the order was placed), I want a refund. You can stop the processing or eat the money, I don't care, but I'm not paying for your mistakes and/or dishonest methods. I will take this as far as I need to take it. You tried to scam the wrong person...
Regards,
[redacted]

Please submit a copy of the receipts to this complaint or directly to Urban Nation via email at [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. I would expect...

a reputable company would not have a client wait 4 months for a magazine subscription as this is a time sensitive product. A direct attempt at  communication between buyer and seller promotes good faith that is at this point the responsibility of the seller. This response only leaves more time to lapse before this company may or may not choose to disappear   Regards,
  Joan Beitman westerville, OH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....

 
My receipt says we will receive the magazine 90 to 120 days from date ordered.  That would mean we should have them already and still don't.  It shouldn't of took me complaining for you to give me what I paid for.  This is poor business!!!!!
Regards,

We will gladly refund you provided you submit a scanned copy/picture of your receipt as proof of payment. You can submit that via email to [redacted] or directly to this complaint.

The order has BEEN processed. We apologize for the delay. However, we will not be able to issue a refund.

We have received the requested documentation from the complainant. The refund will be processed.

We will refund the customer's $76. Please allow *-21 days for receipt of your refund check via [redacted] regular mail.