UrbanDaddy Enterprises

Customer ordered on Second on Third on was notifying us he opened a Revdex.com case We are a 3rd party seller that is restricted to the return policies of our vendorsThis vendor’s policy was a 30-day return policy [redacted] The email on 4/*/did go unanswered because it was sent to a do-not-reply address and the customer claims he never received the bounce back from our do-not-reply emailBecause the customer claims he never received the bounce back email, and didn’t receive a response from us until his second request on 11/**, when he sent an email to our customer support email, we are offering a full refund for the orderThe refund will be processed as a check refundThe check is going out Monday, February ***We have confirmed this with the customer See attachments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe correspondence with the business is as follows: [redacted] will be sending you check in the mail as soon as possibleI'm sorry for the delay, and hope that this helps alleviate some of your frustrationThanks for your patience with this matter Best, [redacted] Sincerely, Xenia Shih

Revdex.com: At this time, my complaint, ID [redacted] regarding UrbanDaddy Enterprises has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I will return the piece, but Revdex.com should be aware that I took time from my day to take the piece to two jewelry stores in NYC over the weekend and both quickly verified that there was no way the piece was caratsAdditionally, one of them questioned whether or not it was even a black diamond and suggested instead that it is a moissaniteThis piece was originally meant to be a Christmas gift and the vendor's inability to resolve simple customer service issues led me to have to scramble for a last minute gift to replace the one I purchased online and then go through these steps to report it when it should have been quickly taken care of before the holidayI am requesting a postage paid means of sending the piece back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for the feedbackWe appreciate feedback as it helps us continually improve our Perks Partnerships and product offeringsWe spoke to [redacted] ***, our partner for this trip, and they confirmed each winery visited was for the allotted timeFrom their website they state, [redacted] "Tours include several tastings at each vineyard and live music for a duration of four hours." They stopped at the first winery for an hour, the second for an hour, and the thirdfor hoursThey mentioned Saturdays are crowded, but the wineries have enough staff for everyone to taste wines in the allotted time [redacted] did say the buses left minutes late, however they sate in their confirmation email and website."Bus will return at approximately 6:pm.""**While [redacted] makes every endeavor to adhere to a schedule, [redacted] is not responsible for delays or cancellationsNo refunds or credits will be made for schedule delays or cancellationsAll carluggage must be stowed safely in the overhead or under carriage compartments." - Confirmation Email AttachedWhile the buses did leave late, customer still got hours at the winery, and the return time is approximate Lastly, [redacted] said there was live music at of the wineriesThey said the live music is the wineries responsiblyHowever since we did say there would be live music at all three wineries, we have issued a $refundThe refund confirmation is attachedAgain we are very sorry for any inconvenienceWe do our best to work with partners who can fulfill the experience they promiseWhile we understand the bus left late, and there wasn’t music, the member still attended the event in full, and [redacted] required full payment for all attendeesThe $refund is completely given by UrbanDaddy and the most we can offer at this timeCheers, UrbanDaddy

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThis business's poor customer service practices are going to be the end of them Sincerely, [redacted]

Refunded her for her Blunt Umbrella Purchase because it was sent to the wrong address [redacted] />

Revdex.com: At this time, my complaint, ID [redacted] regarding UrbanDaddy Enterprises has been resolved (By clicking "OK", your complaint will be closed as Resolved.) [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by UrbanDaddy Enterprises regarding complaint ID ***
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by UrbanDaddy Enterprises regarding complaint ID ***
Sincerely,
*** ***

We have spoken to the customer they told us:"This item was not as described and is much cheaper looking than expected and didn't even include JellyfishPlease process this as FULL refund asap." The full transcript is attached. The refund policy is stated on our website and
is: "Jellyfish Art will accept returns and exchanges within days of purchaseOnly unused tanks can be returned for a refundA 15% restocking fee will be charged for returned items.Return shipping is not included.Live jellyfish are final sale."We provided all return instructions to customerI wish we could priovide a return shipping label, but since there was no damage to the item, we have to follow our partners return policyThe customer has to send back at their cost, and there is a 15% restocking fee. I am very sorry the customer doesn't like the item, but it is as describedHere is the description:"It comes equipped with remote-controlled, color-changing LEDsYou’ll also receive an essential starter kit with everything you need to maintain the aquarium, along with a six-month supply of jellyfish foodThe tank measures by by inches and has a capacity of gallons." The jellyfish were not in the original shipment as they are live animalsOur website indicated, "Live jellyfish will ship once your dry tank is set upPlease see the instructions in your dry tank box to redeem your jellyfish."The customer has sent back the tank and we will refund them, less the restocking fee, once the item has been confirmed as received by our partnerHere is the return tracking number, ***(***)

Revdex.com:
In reference to complaint ID ***, my ordered material has finally arrivedI never did receive a message back from urbandaddy or the manufacturer but today I did receive my purchaseI consider this matter
closed
Thank you for your help,
***

We unsubscribed userI was unable to find emails asking to be unsubscribed.
--
#888888;">***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
there is no direct proof or evidence that contradicts the non-authenticity of the item as detailed in the third party authentication report that I have shared with Revdex.comThere is only a total denial of the non-authenticity of the item by the merchant UrbanDaddy and baseless allegations that I, the consumer, am trying to scam them when in fact they have scammed meThey reiterate their claim that their supplier(s) are reputable and that the item is authentic but they did NOT provide any proof of this claimThey also advertise on their website as well as in communication that they stand by the authenticity of their merchandise - so then if they do, then they should at least at the very least prove to me that what I received is authenticBut they have shown me NOTHING except the claim that their supplier is reliable and they have the gall to insinuate that the customer is scamming themAlso as an alternative and in direct contradiction to their claim that I am scamming them, the fake Prada bag that I received from them is intact and has never been used not even onceI am able to ship this back to them upon full refund of $Sale of counterfeit merchandise is unlawful, and this is why their return periods should not applyI refuse to play for this item because as far as I am concerned I know it is counterfeitTheir claim regarding the chargeback is baseless; as I briefly mentioned my chargeback did not succeed due to a technicality - it took me a while to receive the statement of non-authenticity, I brought it around to two different Prada retail stores, but they refuse to authenticate Prada items bought outside of their retail storesPerhaps if they are so confident about the authenticity of this item they can provide me tangible proof i.ea statement from Prada certifying that their Prada bags are authentic
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by UrbanDaddy Enterprises regarding complaint ID ***
Sincerely,
***

Revdex.com:
At this time, my complaint, ID ***regarding UrbanDaddy Enterprises has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
***

Revdex.com:This email is to inform you that the company I filed a complaint against has now refunded my money. The credit showed u in my bank account on
1/***/
Thank you for your assistance in this. You should know that I received your email confirming that you had forwarded my complaint to UrbanDaddy and within the hour got an email from them saying they would issue a credit! Of course, it took several days for the actual credit to show up, but your email to them certainly got their attention! Thank you for all the good work you do in protecting customers
Sincerely,
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

If you are contacted to participate in UrbanDaddy Perks please be aware it is a SCAM! We are an ethical company helping disabled artisans in Nepal sell their products internationally. UrbanDaddy sold our products in June and still has not paid us. They do not answer emails and the only phone number provided is disconnected. It is crazy that a company that big would take advantage of disabled weavers and never pay! Unbelievably unethical!