UrbanDaddy Enterprises

I'm so sorry to hear you're unhappy with your purchase. The Prada bags were sourced for UrbanDaddy Perks by a trusted luxury fashion supplier. We guarantee that this item (and all items sold on Perks) are 100% genuine. UrbanDaddy only features authentic merchandise, and we stand behind every product sold.
As noted in the return & exchanges policy for this item: "Returns will be accepted for unused items in original packaging only within 5 days of delivery. Exchanges are not permitted." Unfortunately this item is now far outside of the return policy.

Revdex.com:
At this time, I have not been contacted by UrbanDaddy Enterprises regarding complaint ID [redacted].
Sincerely,
[redacted]

We are very sorry for the delays. Our Partner in charge of shipping had customs and warhouse delays. The item should be going out this week. We will expedite if possible and supply tracking ASAP. Sorry again. Cheers, -Drew

Arial, sans-serif;">Refunded her for the 2 items that our Partner, Core Lens, promised were sent but never did. We ate the cost for the items because Core Lens said they were sent out. 
 
[redacted]

We are no longer able to fufill this order and have issued a refund.    Cheers,    -Drew

Customer ordered on 10/*/13. First requested refund on 4/*/14. Second on 11/**/14. Third on 1/**/15 was notifying us he opened a Revdex.com case....

We are a 3rd party seller that is restricted to the return policies of our vendors. This vendor’s policy was a 30-day return policy. [redacted] The email on 4/*/14 did go unanswered because it was sent to a do-not-reply address and the customer claims he never received the bounce back from our do-not-reply email. Because the customer claims he never received the bounce back email, and didn’t receive a response from us until his second request on 11/**, when he sent an email to our customer support email, we are offering a full refund for the order. The refund will be processed as a check refund. The check is going out Monday, February [redacted]. We have confirmed this with the customer. 
 
See attachments.

Refunded
 
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[redacted]

I am very sorry you are unhappy. We always do our best to adequately represent out products. We only use images and information we receive from our partner. Here is their website, the images and information are the same, [redacted]. The price on their site is $540.

UrbanDaddy
is a marketplace of sale. We do not hold or ship inventory. Our partners do
this. In this case out partner Jared L[redacted] shipped the item to the address
provided and tracking showed delivered. Per our contract we paid Jared L[redacted] on
delivery to the...

address
provided, [redacted].
Jared L[redacted] refuses to refund any shipments that have successful delivery. Even
though we won't be able to be recouped for our payment, we are offering to make
a one-time exception. The refund should post in 3-5 business days.

Trying to get in touch with [redacted] at the email we have on file[redacted] however she hasn't responded. Have sent two emails in the past 5 days. 
 
**
[redacted]...

* [redacted]
* [redacted]  ** [redacted] 
[redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, while I do accept the partial refund offered - I would like to emphasize that I do not agree with many false statements in the response, some of which contradict previous written responses from the Company.  I am satisfied for the Company to issue me a refund and close this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The item was absolutely not as described.  It was purposely misleading and no consumer should be responsible for any fees associated with false advertising.   This was an item being marketed as a $500-600 aquarium on sale for the bargain price of 380.  What arrived at my house was an embarrassing plastic fish tank that looked NOTHING like the photo on the website.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Refunded her for her Blunt Umbrella Purchase because it was sent to the wrong address. 
 
[redacted]
/>

Thank you for the feedback. We appreciate feedback as it helps us continually improve our Perks Partnerships and product offerings. We spoke to [redacted], our partner for this trip, and they confirmed each winery visited was for the allotted time. From their...

website they state, [redacted]"Tours include several tastings at each vineyard and live music for a duration of four hours." They stopped at the first winery for an hour, the second for an hour, and the thirdfor 2 hours. They mentioned Saturdays are crowded, but the wineries have enough staff for everyone to taste 4 wines in the allotted time. [redacted] did say the buses left 25 minutes late, however they sate in their confirmation email and website."Bus will return at approximately 6:30 pm.""**While [redacted] makes every endeavor to adhere to a schedule, [redacted] is not responsible for delays or cancellations. No refunds or credits will be made for schedule delays or cancellations. All carry-on luggage must be stowed safely in the overhead or under carriage compartments." - Confirmation Email AttachedWhile the buses did leave late, customer still got 4 hours at the winery, and the return time is approximate.                                                                    Lastly, [redacted] said there was live music at 2 of the 3 wineries. They said the live music is the wineries responsibly. However since we did say there would be live music at all three wineries, we have issued a $50 refund. The refund confirmation is attached. Again we are very sorry for any inconvenience. We do our best to work with partners who can fulfill the experience they promise. While we understand the bus left late, and there wasn’t music, the member still attended the event in full, and [redacted] required full payment for all 4 attendees. The $50 refund is completely given by UrbanDaddy and the most we can offer at this time. Cheers, UrbanDaddy

Revdex.com:
At this time, my complaint, ID [redacted] regarding UrbanDaddy Enterprises has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The correspondence with the business is as follows:
[redacted] will be sending you check in the mail as soon as possible. I'm sorry for the delay, and hope that this helps alleviate some of your frustration. Thanks for your patience with this matter.
Best,
[redacted]
Sincerely,
Xenia Shih

Revdex.com:
At this time, my complaint, ID [redacted] regarding UrbanDaddy Enterprises has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This business's poor customer service practices are going to be the end of them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I found that the items had been delivered to the wrong person and now I have received them, so I no longer have a complaint, since I finally got what I had asked for.
Sincerely,
[redacted]

'sans-serif';">Currently working with customer and [redacted], who was responsible for coffee delivery, to find a solution. 
 
[redacted]