US Air Duct & AC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The service was performed on a Sunday After numerous phone calls to speak to someone about the way the service was performed, I was directed to a manager named Mary the following day She had informed me that the local company would contact me again to send another representative to review the work done and see if the cleaning was actually performed correctly as indicated Again, not once had I been contacted again, and when contacting the Maryland office, I was told that any further action should be made to them in writing On March 22, I wrote a letter to the company and did not receive one response, which is why I have contacted the Revdex.com I am a very patient person but extremely dissatisfied with the way this company has handled this customer, and will not refer this company to any others that I know have been researching companies for vent cleaning Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: One again, and let me be very clear, USAIR DUCT crews did in fact contact me on November 30, via both my home and cell phoneI never denied that they calledHowever, the issue is, they called hours before my appointment time, which was scheduled between 4PM - 7PMThe calls came in around or soNot sure of exact times on the 30th, but I can certainly provide call logs! Once calls were returned to them, there was NEVER any answerTherefore there is no need for the following statement , "Her claim to have not been contacted is not valid If she was able to call a technician, it was only because he had made an attempt to contact her for her appointment Our crew, in fact two different crews, attempted to service her and called her a few timesWhen she didn’t pick up they were sent to their next appointment." You are correct, crews contacted me, just hours before my appointment and when I attempted ro return the call(s), no answer on the mobile line and I left a message (initially) on the business line, as indicated in my first written complaint The information written in this message is just about the same information written in your first responseAgain, no resolution has been offered other than making excuses for the unprofessionalism demonstrated by this companyAgain I spoke to noone at all on December 6, In fact as mentioned in my first complaint, this time around (on the 6th), they didn't even call my mobile phone at all, which is the number I asked that they call me on when I rescheduled the appointment with the supervisor/owner/directorThey called my home number way before 2:PMThe claim is that the crews spoke to me on the 6th, negative, I wasn't even home before that 2:00PM timeframe remember? LiesIf you're going to lie, you're going to need to keep up with the details of the lies! Let's just be honest, there was never any intent to service my home on November 30th and/ or December 6th On December 6th, your technicians called my home phone before 2PM, and they were specifically told not to call or show up prior to They did not leave any voicemail messages, as most businesses would doWhen calls were returned, there was no answer Again, fraud! "Integrity is not being ashamed of your reflection." Regards, [redacted]

In a phone conversation from yesterday with a young lady claiming to be the granddaughter of [redacted] , I was asking to talk to the customer himself as I was attempting to return the customer message multiple times and wasn’t provided the opportunity, I was hoping to discuss the disagreements with [redacted] since he had provided such a glowing written reference to the technician I wasn’t given the opportunity to speak with him As to the complaint against our company as being dishonest, his comments are quite to the contraryWe have performed an extensive project of mold remediation, sanitizing and cleaning of the customer’s entire ventilation system and the HVAC systemThis project is being backed up with a complementary warranty service of years to keep the mold, mildew and bacteria from re-populating This is done by reapplying the chemical treatment every months All the customer has to do is initiate a phone call to schedule an appointment We had originally quoted the customer a higher price but the technician was able to get a discount for the customer on the day of service The project took a few hours and at the completion, the customer presented his credit card to be imprinted on the invoice and swiped by the magnetic device attached to the technician’s mobile device The customer then signed for the transaction on the mobile screen The customer also signed our invoice in all designated areas If the customer is unhappy with the completed services that were performed at the original service date, we would like to have the opportunity to come back, inspect and redo the entire work within the scope of the services that were provided on that day

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In regards to MsL***’s response, I want to make clear that my complaint is not related to a service not being done The service for mold treatment and duct cleaning was done on Jan 30, 14, as stated on my first letter to US Air DuctThis complaint is related to the negligence of "how" the service was done As I stated on that first letter, the technician mistakenly left the outside unit breaker "off" (not tripped) after he applied the mold treatment This event happened consistently with very cold winter seasons which lead me to think that the changes in temperatures inside of the house and the "auxiliary on" were caused by the winter It wasn’t until I received my energy bill in Feb 18th that I could notice that there was something wrong with the bill That’s when I called the energy company to find out what happened When they confirmed that everything was fine that’s when I contacted the HVAC professional to come and check the unit to see what was causing my high energy bill Before he even touched the electric panel he showed me the heat pump breaker “off” (not tripped off, it was turned off) and after verifying the energy flow he turned back on This technician did not perform any maintenance or treatments to my unit that may have interfered or void US Air Duct’s job as MsL [redacted] expresses in her response All he did was noticing the breaker off and turning it back on After a few attempts I finally got in touch with MsL [redacted] on March 6, 14, immediately after I confirmed the cause of the high bill As an average homeowner we depend on professional everyday to take care of different parts of the houseIn my case I relied on this company to do their job professionally The reason I signed the invoice was, of course, because they came, applied the “mold treatment”, vacuumed my air ducts, and leftThat was the service call Air started coming out through the vents again so, for me, everything was working ok I completely relied on this company to perform a quality job on my house I was wrong All the details of this complaint were explained to MsL [redacted] both on the phone and in my two letters below: First letter [redacted] >> Follow up letter [redacted] Regards, [redacted] ***

RE Complaint # [redacted] size="3"> Dear [redacted] , [redacted] and [redacted] have sent USAIR a letter of complaint that was received on October 1, Allowing us no time to respond to their request, they have also submitted this claim The customer is indicating that there was no mold test performed, but there was a mold “swab” test done prior to work beginning The signatures on the original invoice in our offices, signed by [redacted] , indicates that he “has inspected the work completed and found it to be complete and to my satisfaction.” There is also a handwritten document by [redacted] that indicates his satisfaction with the job done using the comments, “Very professional, timely, cordial, efficient.” If there was a problem with some cleaning not being done, we are happy to return to inspect and correct any deficiencies in workmanship as is our policy stated on the reverse of the invoice also signed by [redacted] Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

RE Complaint # [redacted] Dear [redacted] , In a phone conversation with [redacted] yesterday, I advised her about the way our coupon promotion is being performed and that we are not performing a deep ventilation cleaning approaching every vent with a rotary brushDuring the conversation yesterday with [redacted] ***, I also advised her that due to the inconvenience she is experiencing we will refund her %of the amount she spent with us via check A check for $was issued to the name of [redacted] and mailed out to the address on file Sincerely, Mary L [redacted] USAIR Duct and A/C LLC / [redacted] Style Definitions */

RE Complaint # [redacted] size="3"> Dear ** [redacted] , With reference to the complaint made by ** [redacted] , according to the invoice she signed the technician provided the estimated services of $ The service she had performed was an air duct cleaning, sanitizing with chemical application and dryer vent cleaning He also left her with an estimate to further clean the furnace and provide the same chemical treatment This part of the service she declined She also provided a recommendation for the good work done by the technician and his helper According to the manufacturer of the chemicals we use, this treatment will provide months of mold and mildew destruction to the surfaces where it is applied Any customer is welcome to obtain an emailed copy of this list of chemicals at anytime, by request She signed the invoice (copy can be provided upon request) indicating that she approved the completion of the work and signed again to say she was satisfied with the work completed If she did not want this work done, then she should not have approved it on the day the service was completed We ask that you encourage the customer to follow our dispute resolution, as agreed to by her signature, on the reverse of her invoice We asked the customer to follow this for the refund she was requesting when she called the office as it is policy to have communications for refund requests in writing via USMail, as indicated on the reverse of her signed invoice Sincerely, [redacted] USAIR Duct and A/C LLC

May Dear [redacted] ,It looks not necessary to continually tangle with the greedy and money-thirsty organization, the US AIR.I will take a vacation outside the United States this week; I don’t want the nightmare to bother my moodSo, let it to be over...I greatly appreciate your time and adviceAgain, I hope that I would be the last victim of the US AIR.Thank you,

Jean K***< [redacted] > 4:PM (minutes ago) tome RE Complaint # [redacted] Dear [redacted] ***, With reference to the complaint made by [redacted] ***, according to the invoice she signed everything was completed and to her satisfaction We were not made aware of any problems or issues with the thermostat until the end of March/beginning of April when we were first approached for a refund request If she would have informed us at the time the irregularities originally occurred, we would have been able to come out and check to see what was going on USAIR was never notified that the customer had felt cool air and not warm air coming from the vents only hours after our technicians had left We were not notified that the heating level in the home was uncomfortable until after the refund request was made Instead of notifying USAIR of the problems, the customer called another company to come and do work therefore voiding the service warranty with USAIR Had the customer notified USAIR of the irregularities at the time they first occurred, we would have returned to investigate USAIR was never given this opportunity Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

RE Complaint # [redacted] Dear [redacted] , In a phone conversation with [redacted] yesterday, I advised her about the way our coupon promotion is being performed and that we are not performing a deep ventilation cleaning approaching every vent with a rotary brushDuring the conversation yesterday with [redacted] ***, I also advised her that due to the inconvenience she is experiencing we will refund her %of the amount she spent with us via check A check for $was issued to the name of [redacted] and mailed out to the address on file Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

RE Complaint # Roman"> Dear [redacted] ***, With reference to the complaint made by [redacted] ***, according to the invoice they signed the technician provided the estimated services of $ The services performed included air duct cleaning, sanitizing and mold treatment with chemical application and dryer vent cleaning These services are well beyond those outlined on the coupon They signed the invoice (copy can be provided upon request) indicating that they approved of the completion of the work and signed again to say they were satisfied with the work as it was completed If they did not want this work done, then they should not have approved it on the day the service was completed There are many reports to be found on the hazards of mold and mildew in a home This is a fact and not a scare tactic If the customer had a question as to the service being received, the technician could have explained everything as he was performing the work The use of the fogger is the common method of dispensing the chemicals used to kill mold and mildew throughout the HVAC system The deodorizer is a gel that is sprayed into the system using a spray bottle We ask that you encourage the customer to follow our dispute resolution, as agreed to by their signature on the reverse of the invoice If they had notified us by phone, letter or email that they had questions regarding the chemicals, we would have been more than happy to send the list to them Sincerely, [redacted] USAIR Duct and A/C LLC

RE Complaint # [redacted] Dear [redacted] ***, With reference to the complaint made by [redacted] ***, had USAIR been notified of any of these irregularities that she is describing in her letter (thermostat condition, cooler than air blowing through vents) we would have been happy to return and diagnose the problem [redacted] did not notify USAIR of these issues until a month later Since the thermostat was giving an unusual reading and the air blowing through the vents was cooler than occurred immediately after service was completed, USAIR should have been contacted at that time USAIR was never notified that the customer had felt cool air and not warm air coming from the vents only hours after our technicians had left We were not notified that the heating level in the home was uncomfortable until after the refund request was made Instead of notifying USAIR of the problems, the customer called another company to come and do work therefore voiding the service warranty with USAIR Had the customer notified USAIR of the irregularities at the time they first occurred, we would have returned to investigate USAIR was never given this opportunity Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

Dear Ms [redacted] , With reference to the complaint made on behalf of [redacted] ***, we have spoken to this customer over the phone She said she needs an explanation as to why we found lbsmissing, and her guy found that her unit holds only lbsof freonWe advised her that most units out there consume 6-lbs of freon between the indoor and outdoor units and the copper line that connects the two units The other company’s technician confirmed that there is a leak, as we had told her also, and it’s at the indoor unitThey are ordering a part for her unit and it will take a week to get it We apologized for the inconvenience, advised her that she needs to follow our dispute resolution in writing via US mail in order to have the case evaluated for any possible refunds or billing adjustments Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

RE Complaint # [redacted] size="3"> Dear [redacted] With reference to the complaint from [redacted] , an appointment was made in response to a coupon he received for $ As is our procedure, our experienced technicians do a quick evaluation and inspection on the HVAC system If mold is found, a test swab can be performed onsite to confirm these findingsThe technician, after his examination, made these offers to help with the situation as he had found It is always up to the customer to accept or decline these offers Upon declining the offer, the technician went about doing the work offered on the coupon, which included basic air duct cleaning, electrostatic filter, basic dryer vent cleaning and system inspection As previously stated, the technician did an evaluation and inspection of the HVAC system The electrostatic filter has been ordered and should arrive in 10-business days The basic dryer vent cleaning is for the flexible hose portion of the dryer vent The air duct cleaning is a basic cleaning of loose materials in the duct system It is not the type of cleaning done with a rotary brush and does not include the other items pre-printed on our invoice (none of which are listed anywhere on our advertising)The debris referenced by this customer must have been stuck to the walls of the vents and would not come loose with the basic air duct cleaning Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

In a phone conversation from yesterday with a young lady claiming to be the granddaughter of [redacted] , I was asking to talk to the customer himself as I was attempting to return the customer message multiple times and wasn’t provided the opportunity, I was hoping to discuss the disagreements with [redacted] since he had provided such a glowing written reference to the technician I wasn’t given the opportunity to speak with him As to the complaint against our company as being dishonest, his comments are quite to the contraryWe have performed an extensive project of mold remediation, sanitizing and cleaning of the customer’s entire ventilation system and the HVAC systemThis project is being backed up with a complementary warranty service of years to keep the mold, mildew and bacteria from re-populating This is done by reapplying the chemical treatment every months All the customer has to do is initiate a phone call to schedule an appointment We had originally quoted the customer a higher price but the technician was able to get a discount for the customer on the day of service The project took a few hours and at the completion, the customer presented his credit card to be imprinted on the invoice and swiped by the magnetic device attached to the technician’s mobile device The customer then signed for the transaction on the mobile screen The customer also signed our invoice in all designated areas If the customer is unhappy with the completed services that were performed at the original service date, we would like to have the opportunity to come back, inspect and redo the entire work within the scope of the services that were provided on that day / [redacted] Style Definitions */

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] , I am rejecting this response because: they did not perform any of the services that were listedThe technicians came set up a vacuum like machine in the living and went outside and smoked cigarettes back to backThey came back inside of my home about minutes after being outside and causing a circuit to blow from too much electricity running through the plug they had hooked the machine up toThey went into my basement, supposedly stated that they were installing a new filterThey came back upstairs give me a paper to sign that did not have any dollar amount listedThey asked for my credit card and stated it was standard procedure to have a credit card on file but that they were not charging my cardAs the receipt they provided me has no dollar amount listed to be chargedA few days later, I was checking my account balance and saw a transaction for $from this companyI called the company and Mary answered the phone but gave a different name and indicated that the owner "Mary" was unavailableIt was not until I filed a complaint with the Revdex.com that I received a call back from Mary This company has multiple claims listed against them as they have been sued multiple times for their dishonest practices and fraudThey have multiple complaints on Rip-off Report, Revdex.com, and terrible reviews on [redacted] , ***, [redacted] ***, and many other sites that consumers use to give reviews on companies My granddaughter spoke to “Mary” because I was too upset to speak with her as I feel that her company took advantage of me because of my ageMary was told not to call my house back and she repeatedly called back when told not to call I want my $back for services that they did not ever performIf I do not receive it back, I will be seeking legal action like many other consumers have done against this company and won I do not know how a company like this one is still allowed to be in businessThere’s NOT one positive review about this company anywhere They seem to prey on the elderly and females from every complaint, lawsuit, and review I have read / [redacted] Style Definitions */ Regards, [redacted]

Dear Ms [redacted] , UI","sans-serif With reference to the complaint made on behalf of [redacted] ***, we have spoken to this customer over the phone She said she needs an explanation as to why we found lbsmissing, and her guy found that her unit holds only lbsof freonWe advised her that most units out there consume 6-lbs of freon between the indoor and outdoor units and the copper line that connects the two units The other company’s technician confirmed that there is a leak, as we had told her also, and it’s at the indoor unitThey are ordering a part for her unit and it will take a week to get it We apologized for the inconvenience, advised her that she needs to follow our dispute resolution in writing via US mail in order to have the case evaluated for any possible refunds or billing adjustments Sincerely, Mary L [redacted] USAIR Duct and A/C LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are liars and not accommodating at all! On the contraryAll the times I have called they REFUSE zoo accept my calls The first service was completed in June I noticed in September that they had not called me yet to schedule my service yet so I called on my OWN Gene picked up the phone Sepember and I told her in passing that it is illegal to take an imprint of a credit card as the new laws have passed At that point Gene became angry and hung up the phone on me I called back and yelled again and said she is NOT scheduling my service appointment and that I can call back on Wednesday when Mary is back.Obviously, Gene has no customer serviceAt that point I decided that I did not want to deal with this company ANY LONGER They have horrible customer serviceI spoke to Mary and she told me on September 16th that they had updated there computers and had forgotten to call customers which I find poor customer serviceFurthermore, I have tried to call multiple times the ###-###-#### and they never pick up my calls!! Do you call that accommodating and great customer service?? I do NOT!There reviews are horrible as I have read.Mary did send me a letter dated November 16th which I find a slap in the face I did nothing wrongAll I want is my full refund and to never deal with US AIR A/C I hope that you can see the frustration I have been through and that someone investigates this companies fraudulent activities Regards, [redacted]

Dear *** ***,
We have offered on several
occasions and in several different forums to come back out and inspect/correct
any deficiencies in workmanship, as is our policy and part of the contract
signed and agreed to by this customer.
They have refused on each occasion.
We continue to make this offer to resolve these issues. If they do not wish to accept, then they are
solely responsible for the problems they are claiming
Again, our policy as agreed
to by this customer’s signature is to return to inspect and correct any
deficiencies in workmanship. We are
happy to do this
Sincerely,
Mary L***
USAIR Duct and A/C LLC

Attached please find the letter I have sent to the company in question
While I do agree that we are working on a resolution to this problem, I must state that their technician NEVER told me that I had a leak in my unitHE PUT FREON IN THE UNIT!!!! WHY WOULD HE HAVE DONE THAT IF THERE WAS A LEAK????? ISN'T THAT SOME SORT OF AN ENVIRONMENTAL BREACH?? I paid this company over $to "Service" my air conditionerI now have air, which cost me an additional $USAir Duct needs to justify what their technician was thinking if he put Freon in my system when he suspected a leak!!! This is insane!!!!
Thank you