US Air Duct & AC

RE Complaint #[redacted]
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Dear [redacted],
In a phone conversation with [redacted] yesterday, I
advised her about the way our coupon promotion is being performed and that we
are not performing a deep ventilation cleaning approaching every vent with a rotary
brushDuring the conversation yesterday with [redacted], I also advised her
that due to the inconvenience she is experiencing we will refund her %of the
amount she spent with us via check
A check for $was issued to the name of [redacted]
and mailed out to the address on file
Sincerely,
Mary L[redacted]
USAIR Duct and A/C LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted],
I am rejecting this response because:
they did not perform any of the services
that were listedThe technicians came set up a vacuum like machine in the
living and went outside and smoked cigarettes back to backThey came back
inside of my home about minutes after being outside and causing a circuit to
blow from too much electricity running through the plug they had hooked the
machine up toThey went into my basement, supposedly stated that they were installing
a new filterThey came back upstairs give me a paper to sign that did not have
any dollar amount listedThey asked for my credit card and stated it was
standard procedure to have a credit card on file but that they were not
charging my cardAs the receipt they provided me has no dollar amount listed
to be chargedA few days later, I was checking my account balance and saw a
transaction for $from this companyI called the company and Mary answered
the phone but gave a different name and indicated that the owner
"Mary" was unavailableIt was not until I filed a complaint with the
Revdex.com that I received a call back from Mary
This company has multiple claims listed against them as they have been sued
multiple times for their dishonest practices and fraudThey have multiple
complaints on Rip-off Report, Revdex.com, and terrible reviews on [redacted], [redacted], [redacted], and many other sites that consumers use to give reviews on companies
My granddaughter spoke to "Mary" because I was too upset to
speak with her as I feel that her company took advantage of me because of my
ageMary was told not to call my house back and she repeatedly called back
when told not to call
I want my $back for services that they did not ever
performIf I do not receive it back, I will be seeking legal action like many
other consumers have done against this company and won
I do not know how a company like this one is still allowed
to be in businessThere's NOT one positive review about this company anywhere
They seem to prey on the elderly and females from every complaint, lawsuit, and
review I have read
Regards,
[redacted]

RE Complaint #[redacted]
Dear [redacted],
In a phone conversation with [redacted] yesterday, I
advised her about the way our coupon promotion is being performed and that we
are not performing a deep ventilation
cleaning approaching every vent with a rotary
brushDuring the conversation yesterday with [redacted], I also advised her
that due to the inconvenience she is experiencing we will refund her %of the
amount she spent with us via check
A check for $was issued to the name of [redacted]
and mailed out to the address on file
Sincerely,
Mary L[redacted]
USAIR Duct and A/C LLC

Dear Ms. [redacted],
 
Mrs. [redacted] made her 1st appointment with our
company for Nov 29, 2015.  As a technician Is not assigned to an
appointment until the day of service, her claim to have not been contacted is
not valid.  If she was able to call a technician, it was only...

because he
had made an attempt to contact her for her appointment.   Our crew,
in fact two different crews, attempted to service her and called her a few
times. When she didn’t pick up they were sent to their next appointment. Mrs.
[redacted] then called our incoming call center and her appointment was
rescheduled for Nov 30, 2015 however the representative that spoke to her
unfortunately didn’t save the new appointment date in the system therefore the
new date never appeared in the dispatch department.  In a phone
conversation with Mrs. [redacted], I advised her about the way our computer system
operates and apologized for the hardship caused to her by no intent of ours. A
new day was then selected for the appointment for Dec 6, 2015 with the note
that she will not be home before 2pm.
 
On the actual appointment day, December 6, after talking to
Mrs. [redacted], I checked with the dispatch department and was advised that the
technician was about an hour away when he tried calling her to advise that he
would actually arrive to her home after 2pm.  T he technician was advised
by her that the appointment was canceled.
When I reported this to Mrs. [redacted], she got aggravated and
proceeded to tell me what her opinion of our company was and that she will
start complaining everywhere. At this point, I wished her a nice day and said
goodbye because I did not care for the tone of her voice and the nature of her
language.

Attached are the reports from Atlantic Duct Cleaning.  Below is also a copy of the email from Atlantic Duct Cleaning and come with the reports.Dave D[redacted]Sep 28to me[redacted],  it was a pleasure meeting you last week. I have attached 2 reports in regards to the duct cleaning that was performed at your home. As you can see from the pictures, there was no attempt to clean the duct systems properly if at all. If you have any questions regarding these reports please feel free to call me.  ThanksDave D[redacted]Sr. Project Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
You basically responded with the same exact explanation, this wasn't acceptable the first time. Your advertisement and what is explained and what your "technicians" do isnt the same. Like I stated earlier if I wanted to use a house vacuum on my vents I could do that myself, I'd also like to know what qualifications either of your so called technicians have to tell me I have mold and need a 2,000 cleaning. They never tested for any mold or offered a test, what are their qualifications ? Experience? Training? Also they never used the vacuum on any of the returns in my house which are also considered vents. I'll be posting reviews of this service to other websites to warn people of these practices.Regards,
[redacted]

RE Complaint #[redacted]

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Dear [redacted],
 
[redacted] and [redacted]
have sent USAIR a letter of complaint that was received on October 1,
2015.  Allowing us no time to respond to
their request, they have also submitted this claim. 
 
The customer is indicating
that there was no mold test performed, but there was a mold “swab” test done
prior to work beginning.  The signatures
on the original invoice in our offices, signed by [redacted], indicates
that he “has inspected the work completed and found it to be complete and to my
satisfaction.”  There is also a
handwritten document by [redacted] that indicates his satisfaction with the
job done using the comments, “Very professional, timely, cordial, efficient.”
 
If there was a problem with some
cleaning not being done, we are happy to return to inspect and correct any
deficiencies in workmanship as is our policy stated on the reverse of the
invoice also signed by [redacted].
 
Sincerely,
 
Mary L[redacted]
USAIR Duct and A/C LLC

In a phone conversation from yesterday with a young
lady
claiming to be the granddaughter of [redacted], I was asking to talk to
the customer himself as I was attempting to return the customer message
multiple times and wasn't provided the opportunity, I was hoping to discuss the
disagreements with [redacted] since he had provided such a glowing written
reference to the technician
I wasn't given the opportunity to speak with him
As to the complaint against our company as being dishonest,
his comments are quite to the contraryWe have performed an extensive project
of mold remediation, sanitizing and cleaning of the customer's entire
ventilation system and the HVAC systemThis project is being backed up with a
complementary warranty service of years to keep the mold, mildew and bacteria
from re-populating. This is done by reapplying the chemical treatment
every months
All the customer has to do is initiate a phone call to
schedule an appointment
We had originally quoted the customer a higher price but the
technician was able to get a discount for the customer on the day of service
The project took a few hours and at the completion, the
customer presented his credit card to be imprinted on the invoice and swiped by
the magnetic device attached to the technician's mobile device. The
customer then signed for the transaction on the mobile screen
The customer also signed our invoice in all designated
areas
If the customer is unhappy with the completed services that
were performed at the original service date, we would like to have the
opportunity to come back, inspect and redo the entire work within the scope of
the services that were provided on that day

[redacted]e




2:50 PM (1 minute ago)










tome




 
 
RE Complaint #[redacted]
 
Dear [redacted],
 
With reference to the complaint made by [redacted], she is referencing an $89 service which is a basic air duct cleaning (loose material only) with a basic dryer vent cleaning (inside only).  The service she had performed was a deep dryer vent cleaning along with a deep air duct and unit cleaning.  This included a chemical treatment for mold and mildew as well as a UV lamp installation.  These services are well above the coupon price. 
She signed the invoice (copy attached) where it states below her signature that she “authorizes the performance of the above services and agrees to the terms & conditions set forth on the reverse,” where she has also signed (copy attached).  If she did not want this work done, then she should not have approved it on the day the service was completed.
On the invoice, it is clearly written that the 4 year warranty means “we come back to spray chemicals every six months and travel time is waived” for these appointments. 
We ask that you encourage the customer to follow our dispute resolution, as agreed to by her signature, on the reverse of her invoice
Sincerely,
 
[redacted]
USAIR Duct and A/C LLC
 
 
[redacted]
 
USAIR Customer Care
 
 
 
 
 
 
[redacted]
 
 
 
 
 
 


Click here toReplyorForward

RE Complaint #10082176
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Dear [redacted],
 
With reference to the
complaint made by [redacted], according to the invoice they signed the
technician provided the estimated services of $1118.  The services performed included air duct
cleaning, sanitizing and mold treatment with chemical application and dryer
vent cleaning.  These services are well
beyond those outlined on the coupon.  They
signed the invoice (copy can be provided upon request) indicating that they approved
of the completion of the work and signed again to say they were satisfied with
the work as it was completed.  If they
did not want this work done, then they should not have approved it on the day
the service was completed.
 
There are many reports to be
found on the hazards of mold and mildew in a home.  This is a fact and not a scare tactic.  If the customer had a question as to the
service being received, the technician could have explained everything as he
was performing the work.  The use of the
fogger is the common method of dispensing the chemicals used to kill mold and
mildew throughout the HVAC system.  The
deodorizer is a gel that is sprayed into the system using a spray bottle.
 
We ask that you encourage the
customer to follow our dispute resolution, as agreed to by their signature on
the reverse of the invoice.  If they had
notified us by phone, letter or email that they had questions regarding the
chemicals, we would have been more than happy to send the list to them.
 
Sincerely,
 
[redacted]
USAIR Duct and A/C LLC

In a phone conversation from yesterday with a young lady
claiming to be the granddaughter of [redacted], I was asking to talk to
the customer himself as I was attempting to return the customer message
multiple times and wasn’t provided the opportunity, I was hoping to discuss the
disagreements with [redacted] since he had provided such a glowing written
reference to the technician.
I wasn’t given the opportunity to speak with him.
As to the complaint against our company as being dishonest,
his comments are quite to the contrary. We have performed an extensive project
of mold remediation, sanitizing and cleaning of the customer’s entire
ventilation system and the HVAC system. This project is being backed up with a
complementary warranty service of 5 years to keep the mold, mildew and bacteria
from re-populating.  This is done by reapplying the chemical treatment
every 6 months.
All the customer has to do is initiate a phone call to
schedule an appointment.
We had originally quoted the customer a higher price but the
technician was able to get a discount for the customer on the day of service.
 
The project took a few hours and at the completion, the
customer presented his credit card to be imprinted on the invoice and swiped by
the magnetic device attached to the technician’s mobile device.  The
customer then signed for the transaction on the mobile screen.
 
The customer also signed our invoice in all 5 designated
areas.
 
If the customer is unhappy with the completed services that
were performed at the original service date, we would like to have the
opportunity to come back, inspect and redo the entire work within the scope of
the services that were provided on that day.

Dear Ms. [redacted],
 
With reference to the
complaint made on behalf of [redacted], we have spoken to this customer over
the phone.  She said she needs an
explanation as to why we found 5.5 lbs. missing, and her guy found that her
unit holds only 4 lbs. of freon. We advised...

her that most units out there
consume 6-7 lbs of freon between the indoor and outdoor units and the copper line
that connects the two units.
 
The other company’s technician
confirmed that there is a leak, as we had told her also, and it’s at the indoor
unit. They are ordering a part for her unit and it will take a week to get it.
 
We apologized for the inconvenience,
advised her that she needs to follow our dispute resolution in writing via US
mail in order to have the case evaluated for any possible refunds or billing
adjustments.
 
Sincerely,
 
 
Mary L[redacted]
USAIR Duct and A/C LLC

13 May 2014
Dear [redacted],It looks not necessary to continually tangle with the greedy and money-thirsty organization, the US AIR.I will take a vacation outside the United States this week; I don’t want the nightmare to bother my mood. So, let it to be over...I greatly appreciate your time and advice. Again, I hope that I would be the last victim of the US AIR.Thank you,

Dear Ms. [redacted],
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With reference to the
complaint made on behalf of [redacted], we have spoken to this customer over
the phone.  She said she needs an
explanation as to why we found 5.5 lbs. missing, and her guy found that her
unit holds only 4 lbs. of freon. We advised her that most units out there
consume 6-7 lbs of freon between the indoor and outdoor units and the copper line
that connects the two units.
 
The other company’s technician
confirmed that there is a leak, as we had told her also, and it’s at the indoor
unit. They are ordering a part for her unit and it will take a week to get it.
 
We apologized for the inconvenience,
advised her that she needs to follow our dispute resolution in writing via US
mail in order to have the case evaluated for any possible refunds or billing
adjustments.
 
Sincerely,
 
 
Mary L[redacted]
USAIR Duct and A/C LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They are liars and not accommodating at all!  On the contrary. All the times I have called they REFUSE zoo accept my calls.  The first service was completed in June 2014. I noticed in September 2015 that they had not called me yet to schedule my service yet so I called on my OWN.  Gene picked up the phone Sepember 14 and I told her in passing that it is illegal to take an imprint of a credit card as the new laws have passed.  At that point Gene became angry and hung up the phone on me . I called back and yelled again and said she is NOT scheduling my service appointment and that I can call back on Wednesday when Mary is back.Obviously, Gene has no customer service. At that point I decided that I did not want to deal with this company ANY LONGER.  They have horrible customer service. I spoke to Mary and she told me on September 16th that they had updated there computers and had forgotten to call customers which I find poor customer service. Furthermore, I have tried to call multiple times the ###-###-#### and they never pick up my calls!! Do you call that accommodating and great customer service?? I do NOT!There reviews are horrible as I have read.Mary did send me a letter dated November 16th which I find a slap in the face.  I did nothing wrong. All I want is my full refund and to never deal with US AIR A/C I hope that you can see the frustration I have been through and that someone investigates this companies fraudulent activities 
Regards,
[redacted]

RE Complaint #[redacted]

size="3"> 
Dear **. [redacted],
 
With reference to the
complaint made by **. [redacted], according to the invoice she signed the
technician provided the estimated services of $959.  The service she had performed was a air duct
cleaning, sanitizing with chemical application and dryer vent cleaning.  This also included an electrostatic filter
that was ordered and shipped separately. 
Since the services were performed on Sunday, we didn’t notice that she
had been overcharged until the following day. 
As soon as we could, a credit was issued to her account for the
overcharged $10.
 
She signed the invoice (copy
can be provided upon request) indicating that she approved the completion of the
work and signed again to say she was satisfied with the work completed.  If she did not want this work done, then she
should not have approved it on the day the service was completed.
 
We ask that you encourage the
customer to follow our dispute resolution, as agreed to by her signature, on
the reverse of her invoice.  If she had
notified us by phone that she had not received the follow up visit, we would
have corrected the situation.
 
Sincerely,
 
[redacted]
USAIR Duct and A/C LLC

Dear Ms. [redacted],
 
With reference to the
complaint made on behalf of [redacted], there is no way to tell if there is a
leak in the copper line unless you fill the unit with Freon.  If the leak is a large one, then it will be
obvious as it is being filled.  As most
leaks are not of this type, they can only be made known when the levels go down
again. Low Freon levels do not always indicate that there is a leak so the
technician was not assuming that a leak was present on the initial visit, he
had only suggested that this might be the problem.
 
We are still in the process of
negotiating with this customer outside of this forum to come to a mutual resolution.
 
Sincerely,
 
 
Mary L[redacted]
USAIR Duct and A/C LLC

RE Complaint #[redacted]
 
Dear [redacted],
 
With reference to the
complaint made by [redacted], according to the invoice he signed everything
was completed and to his satisfaction.  He
was offered an estimate on cleaning a problem and was not forced to accept
it.  We did not begin the work until he
had authorized us to do so (copies of signed invoice furnished upon request). 
 
Again, if the customer knew
that the air ducts were going to be replaced, then he should have declined our
offer to clean them and not signed the invoice where it indicates that the
service was complete and to his satisfaction.
 
We offered the customer a
quote on an HVAC unit replacement, which he didn’t accept.  This estimate did not include replacing the
air duct system as it was not deemed necessary to keep the system functioning
properly. 
 
Sincerely,
 
 
Mary L[redacted]
USAIR Duct and A/C LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:The service was performed on a Sunday.  After numerous phone calls to speak to someone about the way the service was performed, I was directed to a manager named Mary the following day.  She had informed me that the local company would contact me again to send another representative to review the work done and see if the cleaning was actually performed correctly as indicated.  Again, not once had I been contacted again, and when contacting the Maryland office, I was told that any further action should be made to them in writing.  On March 22, 2014 I wrote a letter to the company and did not receive one response, which is why I have contacted the Revdex.com.  I am a very patient person but extremely dissatisfied with the way this company has handled this customer, and will not refer this company to any others that I know have been researching companies for vent cleaning.
Regards,[redacted]