US Air Duct & AC

Review: I responded to an ad for a $45 vent cleaning from this company. They arrived and literally were there for 5-10 minutes and said they were done. They then told me I had extensive mold in my vents and needs an "upgraded service". They saw my nursery and baby room and to me it was very unhealthy for my baby to be breathing that. So, I allowed them to do a "chemical and full vent cleaning program". 1.) I only agreed because the tech told me they were Revdex.com certified and showed me his truck (which advertised as such) 2.) I told him the price seemed high and he assured me it was "cheap" but was a total ripoff after I confirmed pricing. 3.) They did not do a chemical clean and did not provide me with the ingredients as I requested. 4.) I was told they would remove the coil and clean by hand which was never done. I then researched them online and found a laundry list of people with similar experience. This company needs to be investigated and shut down!!!! I'm a fairly informed individual and disputed the charge with my CC company, but many folks are being scammed every day. The tech even showed me the amounts they were charging people as if bragging about it...."3k here, $4k this morning, etc." PLEASE TAKE ACTION!! My baby was sick a day after this cleaning and I'm now very concerned about the lack of oversight and what they really did in my home.Desired Settlement: I am filing this as a back up should my credit card dispute not hold. I want a full refund for the lack of services rendered and total misrepresentation! I appreciate your time and consideration in getting this resolved.

Business

Response:

RE Complaint #[redacted]

Dear [redacted],

With reference to the

complaint made by [redacted], according to the invoice he signed the technician

provided the estimated services of $1832.

The services performed included air duct cleaning, sanitizing and mold

treatment with chemical application and dryer vent cleaning. These services are well beyond those outlined

on the coupon. He signed the invoice

(copy can be provided upon request) indicating that he approved of the

completion of the work and signed again to say he was satisfied with the work as

it was completed. If he did not want

this work done, then he should not have approved it on the day the service was

completed.

We have no other record of

contact from this customer and no request for the list of chemicals that we

use. This list can only be furnished by

our offices at the customer’s request.

We ask that you encourage the

customer to follow our dispute resolution, as agreed to by his signature on the

reverse of his invoice. If he had

notified us by phone, letter or email that he had questions regarding the chemicals,

we would have been more than happy to send the list to him.

Sincerely,

USAIR Duct and A/C LLC