US Asset Forfeiture & Seizures Inc

Hello, this is a very serious matter that is being investigated by the USPS, the box WAS DAMAGED as per the USPS carrier. We have filed the insurance already and the agent should be in contact with the recipient any day now. If no response by Insurance carrier we are more than happy to refund the...

charges and then we can await the insurance and get the recipient to relinquish claim on that check.

Dear Mr. [redacted],
This is the first we are hearing that you did not receive your item. I am unsure why you didnt contact us first. I will check with our shipper and advise tomorrow.
Regards
[redacted]

First off, we are very sorry you are having an issue. Secondly, our phone number works just fine and it gets calls all day long, over 1000 of them. Our toll free answering service is 24 hours. We are West Coast. So perhaps a call during our time frame would be a better solution. We see you have...

called at 5 am PST, also after 5pm and on the weekends when we are having auctions. You have been shipped everything you have bought. I addition, the timing in the terms states very clearly 30 days or possibly longer. We use a third party shipper. They can only process about 45 a day. We sell over 3000 items a week. 
Sorry for your issue.

Mr [redacted],
After 4 million dollars of sales annually, we are far from a small operation. We have 9000-10000 invoices each year. So the few complaints are far from a pattern.  We sell goods for other people and take a small portion of that sale price. To have to resell items THAT HAVE BEEN DELIVERED makes the process a loss for us. Especially since the goods we sell are gold and silver, With a precipitous drop in the market place we are now out a good deal of money. The shipping fees,  and the market loss are described in the terms.Mr. [redacted] also agreed to a NO CHARGEBACK transaction. You Mr. [redacted] have violated those terms you agreed to. In addition You received your first parcel at day 30, ( it is not 30 days from auction, but other from PAYMENT date and clearance) . As for the other 6 orders the sales  were all AFTER this first sale and still well within  the 30 days. You have filed a chargeback PRIOR to the terms that you agreed to. As for the few complaints you attached. I would take 99% satisfaction over this vocal minority any day of the week. As would any company. I do have issue with the B minus rating of course, because it does not take into account the volume we do. The fact that we have terms bidders that need to be held to. Mr. [redacted], your payments were NOT all made the same day, nor did you attend and win anything else  the same day from us, they were weeks apart. You charged back on 1 that you received,6 that you were not due yet. So, yes, to protect the loss of our small profit we do use an attorney to collect what is rightfully ours. We are out the shipping, listing fees, market loss and our commission. That is sizable for this invoice. Your complaints to the Revdex.com should be factual sir. As for the Invaluable Disputes, we are required to file those against people that do not pay. You sir by charging back have not paid. Thatchy you are getting  the emails from them. 
Here are the dates of payments from you Mr. [redacted]:
This should show anyone that the 30 days were not adhered to.
2
[redacted]
11/20
07677C
Approved
Sale
N/A
Y
08/19/16
02:23AM
$5,946.01
3
[redacted]
11/20
01718C
Approved
Sale
N/A
Y
08/29/16
01:31AM
$939.00
4
[redacted]
11/20
08202C
Approved
Sale
N/A
Y
09/02/16
06:10AM
$573.50
5
[redacted]
11/18
003343
Approved
Sale
N/A
Y
09/03/16
03:54AM
$983.25
6
[redacted]
11/18
004750
Approved
Sale
N/A
Y
09/04/16
08:12AM
$154.00
7
[redacted]
11/18
006283
Approved
Sale
N/A
Y
09/06/16
07:35AM
$864.50
8
[redacted]
11/18
009266
Approved
Sale
N/A
Y
09/09/16
02:19AM
$758.50
If by your admission you waited 30 days....
I would say this is not a factual statement.
Once the chargebacks took place you violated not only the terms, you also made a false claim that you did so .
I am happy to let this drop, However, I keep getting these emails from Revdex.com and Mr. [redacted] thereby having to reopen this case. We are already out the market loss and shipping, We also had to pay dues on the return shipping.

Mr. [redacted],
It is not only an online auction it is an in house live real auction. The lot you are referring to sold to a live bidder in house and we have the clerking sheets and invoice from that bidder and the fact that they paid in full. The technology does not allow us to go back after the auction...

with Invaluable and edit the sale price or winner. The item sold for FAR more than the internet bid. The terms state specifically that all auctioneers decisions are final before during and after the auction to take into account  the human error factor that can happen when a clerk does not hit the advance button or the technology gets stuck or doesn't allow us move the bid along as it is in real time. I have not seen any emails regarding this matter, I am very sorry, but if the records are not there for the office staff to produce an invoice, they cannot make it up. I understand your confusion and reason for this complaint,however, we how the item sold to an in house bidder for far more and the goods are no longer available and have not been since the winning bidder paid for them the day of the sale. I will research this with Invaluable to see if they can show us your bid, after the auction most non winning bids are not visible after the fact. But we do not Unsell, or no sale items that sell online for  low prices or simply because we don't want to sell them. You can look at our sale records and see we have sold assets for pennies on the dollar every week. Whatever the bids garner are what we sell the goods for unless a reserve is placed by the seller, which was not done in this case. It simply sold to another bidder in house and the clerk missed the advancement of the pricing online and closed it online. Let me see if I can reproduce the winning items, if so, I may still be able to sell them to you, I have no idea if I can sell them at the price if you are thinking we sold too cheap, but let me look into it. We appreciate your business and we are sorry for your issues.
Regards
Bryan

We would love to continue this dialogue. However, There is no place to reopen this or to respond in writing except for here in this manner. I am shocked to see that the resolution was CLOSED Yesterday on Christmas day. I would like to point out that Mr. [redacted]'s contention that documents are made AFTER the sale is incorrect. It is a real time auction, with bidders in house and online concurrently and I also stated that I would see if we had some of the goods to sell him at  that price. They were not sold to another bidder AFTER the sale, the clerk simply made a clerking error. Did not advance the sale price to the current going sale price online as to match the in house price. We have explained this in every way available to us. There is no wrong doing here. A simple clerical error has made this bidder want something it appears they won, however, the terms in which we sell the goods are clear and state that the auctioneer may cancel any sale at any time for any reason. ALL ONLINE sellers utilize this terminology to protect themselves from the internet issues. A connection can be severed and a lot seemingly can sell for far less than it actually does. A clerk can  simply not advance the amount correctly or hit the wrong button very easily. Mr. [redacted] has stated that we did this on purpose and do not want to sell for the low price. The issue is that the item was sold for more, to another bidder and the clerk made an error online. A simple mistake that we are not the only ones to have or make.
[redacted]'s, [redacted], US Asset Forfeiture & Seizures Inc. We all use the terminology to verify and protect the seller, the consignor and the auction house from errors of omission, or internet issues. The Invaluable software allows for auctions to VERIFY the hammer prices for this exact reason, which is what we did. The items shows that they are UNVERIFIED. This is how they remain when there is an issue where goods are incorrectly hammered as sold or to an incorrect bidder. Now, Pleae also review the following:  I stated very clearly that I was trying to acquire an extra amount of those goods so we can go ahead and make this client happy seems to be brushed over. Please review our response, we state that we will see if we can acquire some more and sell them to him at a rate that is not even the silver melt value. We would do this because Mr. [redacted] has been a good client and we try to make all our clients 100% happy all the time. Please reopen the dispute and place this response into the thread. We are gathering the goods to sell to him and again I was distressed to see that it was closed on Christmas Day.
Best Regards
Bryan

The client paid this with a credit card in another persons name. Without telling us this the association was never made. We handle over 7000 invoices a year with self pay applet to facilitate the clients paying. Once the 30 days were up, Mr.[redacted] started calling us and we found the payment. The...

payment was made with a NON AVS matching credit card. Our card processor stated we should not ship. Subsequently the client wanted it shipped to another name at another address. With the online fraud and scam situation, we are required by VISA, AMEX and MASTERCARD to ship only to bathing AVS address. the invoice had one name, the card payment another, and a third was the requested shipping. We refunded this purchase, PRIOR to this being filed. The card issuers can take up to 60 days to refund the card holders. The transaction from our bank account was January 11th. We sincerely understand the clients frustration, but the card that paid this was not even in the clients name. We feel this filing is erroneous and for a claim to be filed, one would need to have paid for it in our estimation.

Thanks for the call and I would like to substantiate my complaints against USAF & S.
 
1. I won the auction through INVALUABLE by US Asset Forfeiture & Seizure on Jan. 1st 2016
2. I paid the full amount on Jan. 5th 2016 with my American Express.
3. Did not receive any shipping arrangement after 4 weeks.
     I made inquary by calling them and told will be shipped soon.
4. Still no answer till March 2016, called and asked help through INVALUABLE.
     Both my and INVALUABLE's requests for the clear shipping schedule  was not responded.
     It was documented by INVALUABLE reps.
5. Finally UAF & S responded saying the watch I won was sent to Swiss for checking authenticity.
     ( they never mentioned before about sending the watch to Swiss for authenticity)
6. Both myself and INVALUABLE requested any documents  to prove the claim(watch being sent to the Swiss) but
     never receive any proofs.
7. After the numerous phone calls by myself and INVALUABLE, USAF & A responded that watch is back for the sale.
8. I requested the full refund ASAP but did not get the respond at all.
9. Sent the e mail about formal complaints to Revdex.com and they responded "do not threat us" but without mentioning 
    the requested refund.
10. As of today June 6th 2016, USAF & A is not responding to my request for the full refund.
 
Whatever the excuses, I do not trust this company for their business conducts at all.
I never received the watch I won and paid in full over 6 month ago.
I request the full refund that I entitled to have as soon as possible.
I also warn to potential customers for USAF & S 's poor communication and dishonesty.
 
[redacted]

Complaint: [redacted]I am rejecting this response because:  US Asset and Forfeitures has not fulfilled its obligations yet.  If Bryan sends me the 50 Barber half dollars of equal or better quality to the ones I won at auction at the price of my winning bid ($100), then I will agree, but not before.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
All invoices were paid on time. You said a third party shipping company does your shipping as per your terms. yet your operating address is a ups store in washington. But it takes 30 days or more. RED FLAG. You have 7 complaints with Revdex.com all shipping complaints. RED Flag. https://www.trustlink.org/Reviews/US-Asset-Forfeiture-and-Seizures-Auctions-2060...⇄
THESE SITES HAVE Reviews of your company. RED FLAG. The only reason why you shipped that package was the complaint posted here. invaluable.com had 2 operaters who said their had been complaints againt you in the past on late delivery. RED FlAG. You called my house and threatened me DOUBLE RED FLAG

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Just like he did with all the rest of...

the complaints with the Revdex.com he sent out a package on 9/23/2016 Friday next day ups air. I rufused the package after a month of no reply and crap about 30 days or more. stuff. Then he called me at 10:55am 9/27/2016 the day his ups package was sent back. He threatend me saying I will incur all legal fees. implying that he would sue. and sorts. My mom heard the machine pickup and is total fear now that he called. Sincerely,[redacted]

Complaint:...

[redacted]I am rejecting this response because:
I not doubting the business's character. I have been dealing with this issue since April 23, 2016. I have conducted two additional transactions with the company after April 23 and both invoices arrived with no issues. My issue is after receiving those items I spoke to the CEO (Bryan) who stated that the Company changed shipping procedures. Months later he contacted me stating that my invoice was found and that they were waiting to receive the items so they could be shipped to me. As well as the promise to include something extra for my patience and cooperation. Months passed again before I reached out to check on the status of my items. I did not receive a call back from anyone in reference to my invoice and that is when I reached out to the Revdex.com. The complaint that was previously closed stated that I would receive my items or refund. I accepted the response from the Company representative and still I have not received anything or heard from anyone about my refund or items. That alone is why I stated unprofessional business ethics, practice and etc...If the Company were in my position and purchased products and did not receive them, what would their recourse be? I truly just want this situation to be over with. Please send me what I purchased or my refund ASAP!Sincerely,[redacted]

I spoke with the USPS representative that is handling the claim. I am unsure of what more you require.

I Won an Auction with this company for a Gold Buffalo $50 coin, along with a Roll of 20 Uncirculated Franklin Half Dollars, on 05/06/2016.There was a SLIGHT problem to begin with, because they used the WRONG Credit Card, that I used for Auction ONLY, and they used My debit card, that was NOT on file...

with the auction company. The Money was then transferred from one card to the other. It took several days to change that, and it was done. The company got their money, and everything was I thought fine at that point? It seemed there was some confusion on the items to be sent, because I had Won another auction 2 weeks before that time with this same company. I then waited a couple of weeks, and after NOT receiving My coins, I sent the owner an email stating this, being a LITTLE Perplexed and He replied, I have been OUT of town! " I will personally get this out Myself today! That was 06/22/2016! After waiting for My package for a total of 5 weeks, I thought a contact to the Revdex.com would get someones attention! Now, after I called and told Him I had contacted the Revdex.com, He sent an email stating the coins WERE on the way??? We will see???