US Periodicals Inc

We have taken his information out of our database for future renewals.Thank You,[redacted]

I started receiving Better Homes & Garden magazine and had not subscribed. Better Homes & Garden customer service directed me to Priority One Clearing Services www.priorityoneclearing.com and they directed me to US Periodicals as the source of the subscription. There is no website and the phone number is no longer in service. Just trying to figure out how the magazine was purchased and if my credit is going to be screwed up.

To whom it may concern, 

This letter is in response to a complaint made by [redacted], regarding her aunt [redacted]'s [redacted]. On April 22, 2014 we received a phone call from Ms. [redacted] demanding we stop sending her Aunt renewal offers through the mail as well demanding a...

full refund for any money she paid to U.S. Periodicals in the past two years. Please keep in mind we've never had a phone call from Ms. [redacted] in the past, nor did we have any confirmation she was in charge of her Aunts financials. 

Ms. [redacted] is 100% correct in saying "and then I called all hell broke loose". As soon as I told Ms. [redacted] we were unable to refund her Aunt's money, per our company policy stated in writing on the customer form she was holding in her hand, she became very irate. She told me "I was the worst customer service agent she'd ever spoke to" ad that "she's the customer I am suppose to do what the customer says." I again stated "I would not be able to refund her Aunt's money." Ms. [redacted] by this time was very agitated, using foul language, and I did terminate the phone call. As soon as a customer starts using foul language or is belligerent it is our policy to let the customer know "we will be discontinuing the call". 

In the next 3 hours Ms. [redacted] called us 7 times. Every time I answered the phone, she asked to speak to a supervisor. When I told her I was the supervisor she then hung up. On the 8th and final phone call Ms. [redacted] changed her whole attitude. When I picked up she apologized for her behavior, she said she didn't know why I didn't like her, as everyone in her office loved her. I asked her what she would like me to do with her Aunts remainder of her subscription. She stated she "would like the delivery address to be changed to her Aunt's nursing home". I had no problem doing the address change. Once I made the address change Ms. [redacted] told me, "I must just be having a bad day because I was very helpful this call". 

For Ms. [redacted] to write that she "did not yell, cuss, or use foul language is 100% false. We are in a customer service business and as a manager I would never use foul language with a customer or I would lose my job. I was "berated" and still chose to help the customer as best I could. Please see the attached documentation which states "no refunds are processed after 10 days upon receipt of your 1st payment". My only question to Ms. [redacted] was "why she had waited so long to inquire about her Aunt's bills". I never once accused her of "not caring for he Aunt in the past or only being interested in hoarding her Aunt's money". 

Thank you for your attention regarding this matter and please feel free to contact me for any further information regarding this matter. 

Sincerely, 

Hello [redacted],

 

Thanks for your call. My main reason  for not accepting the  offer by  USP is the fact that I  went elsewhere to receive my subscription . I’ve been receiving the periodical for several months. I feel that I am entitled to a refund at this point. My check, written last March, was for $104.00.

 

Thank you for your support.

The magazines that he is receiving ARE FREE...however we are more than happy to cancel them and take him off our promotion list! I am 100% sure that they are free and anybody who has ever received promotional magazines from our company will NEVER RECEIVE A BILL!!!!!!
 
Mike...

S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We are writing to you today in regards to a complaint filed by [redacted]. Mrs. [redacted] never called us with a problem on this account. We did fix this order immediately after finding out there was a problem. Mrs. [redacted] is now good from 5/26/14 to 5/18/16. 

We apologize for any...

inconvenience this may have caused Mrs. [redacted]. 

Best Regards, 

US PERIODICALS PO BOX 72746

PHOENIX, AZ 85050

###-###-####

 

 

 

 

2/26/14

 

 

Dear...

Alexandria Mosley,

 

 

We are writing to you today in regards to a complaint filed by [redacted].  Mrs. [redacted] received Family Circle magazine as a free promotional offer. This was soley a "FREE MAGAZINE SUBSCRIPTION."  We do not have any of Mrs. [redacted] credit card information or banking information file.

 

 

We will delete all of her information from our database. Best Regards,

 

Hello,I have searched our database and cannot find a payment that was made by Mr [redacted] in the amount of $35.00 dollars. Is it possible for him to fax a copy of the front and back of the check to ###-###-####?  As soon as we get a copy of the check we will remedy this situation...

immediately!!Thank You,[redacted]

Dear Revdex.com,
 
We have revewied this complaint regarding Ms. [redacted]. The US Weekly was sent to Ms. [redacted] as a promtion with no charges do for this subscription. Ms. [redacted] had signed up for the promotion over a year ago and this was the first title she was able...

to receive. We have cancelled this subscription and will take her off our promotion list and again...there were never any charges for this subscription! 
Thank You,
 

I have been ordering THE NATIONAL ENQUIRER for my 82 year young home bound mom for many years. The last 3 years I have paid for the subscription by the first of each new year,only to have the delivery stop completely. I call US PERIODICAL, not once,but twice, to be told the renewal shows that the subscription shows it has been paid. They will reenter the order and the renewal will start 1 year from that date. On the second call I was again told they would have to reenter,making the first delivery sometime in mid-February. I then asked if it would be possible to send my mom back issues? I was informed by a young man?? that he would check to see if possible. When asked how soon it would be possible to send those, I was,I felt rudely told "when he sent them." It saddens me that customers who try to do the right thing, are treated this way. Thank you for taking time to listen.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, assuming that they actually do remove my information from their database and that I do not receive a bill, invoice, or any other attempt to collect payment.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear[redacted],We have received the complaint for Mrs.[redacted]. Mrs [redacted] has never informed us of any problems with her subscription. We have resubmitted her order to the Globe magazine. Her subscription will start within the next 6-8 weeks.We apologize for any inconvenience this has...

caused her.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as I don't get a bill later asking for payment.  This complaint would then be considered resolved.

Regards,

Hi [redacted],

I have looked up this case and found Mrs. [redacted] order did not go thru in our system. I have fixed this problem and reordered her National Enquirer. Her magazine will start within 4-6 weeks. Sorry for the delay.

Thank You,

US PERIODICALS [redacted]

PHOENIX, AZ  85050

 

 

 

 

112/14

 

Dear Alexandria Nock,

 

 

We are...

writing to you today in regards to a complaint filed by [redacted]. Mrs. [redacted] received an OFFER for a subscription to the National Enquirer not a bill. If she did not want the offer all she had to do was simply throw it away.

 

 

We have taken Mrs. [redacted] off of our mailing list and apologize for any inconvenience this has caused.

 

 

Best Regards, [redacted]

I began receiving [redacted] back in November/December. This is not something I requested. Per the cancellation info on the [redacted] website, I needed to contact [redacted]) for all payment related inquiries. I received an email from [redacted] stating that I contact the company that initiated this order, which is under the name [redacted] and associated with this number (###-###-####).

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I do not agree with the business in question demanding that I provide them with proof I paid a payment of $24.70 on 7 - 18-2012 as they know for a fact that they received and cashed that check , they stated in their response that they want copies of the check at my expense and they give the date they received the check ! I am sure they can also provide the check number too . I have never told them a date of when they received this check only the date it cleared my bank, if they deny getting and cashing said check they would not have a record of the day they received the check and they clearly do have that record. Once I start receiving the magazine I will provide them with a copy of the check they say they have no record of and  I will not send the last payment of $24.70 until I begin receiving the magazine , this is their policy ! They state clearly on the renewal order form that subscriptions will be processed after the second installment is received , if making more than one installment ! He can read this one the back side of one of his company statements . They admit to having received two of the four installments and therefore should not be holding my subscription back !   Once I begin to receive the magazine I will send the forth and final payment and then have nothing to do with this farce of a company in the future , I have spoken to the magazine directly and they have told me to contact them within two weeks to see if US Periodicals has placed an order with  them on my behalf . As the magazine should have been notified after my second installment payment was cashed per their own policy.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]