US Realty Reports

Hello ***, We apologize for any inconvenient you may have encountered on our websiteWe have been working diligently with our phone support agents to provide an A+ experienceI see you requested information about the property [redacted] on April 20, It is rare to our database is unable to provide an accurate property recordWe have found the property you requested and I wish our agents would have been able to provide this to youAs for the charges, we offer the basic report for $and access to entire database for $which was the additional chargeReviewing your account, you have been refunded for all charges and unfortunately we cannot speed the financial institutions time regarding refundsPlease contact us if you do not receive it in - business days Again, apologies for the misunderstanding Regards

The website is somewhat confusing I thought I was buying a one time report for $ I started getting hit with monthly charges to my credit card for a subscription fee When I called to complain after months of charges, customer service center said that I ordered the service by checking a box that agreed to their terms and conditions and that I had to "proceed with basic report" without agreeing to the terms and conditions to avoid the service sign on Clearly, this seems deceiving to the ordinary user as the "button" in question didn't say "click here to order our monthly subscription service" and "click here to receive your one time report." They also would not reverse the service charges because they said it was my fault for not calling them right away to let them know I didn't mean to sign up, and that, much like a gym or TV, I get charged "whether or not I turn on my computer or TV." Clearly, customer service is not in their repertoire of priorities Obviously, I did not understand what I was buying My bad Don't trust the internet Regardless of my not reading that somewhat deceptive fine print, it feels a lot like the game play for this company is to "slam" customers who think they are buying one thing but really are getting something very different

from: [redacted] < [redacted] > to: [redacted] date: Tue, May 3, at 12:PMsubject: Update ON complaintON MAY TALK TO A DIFFERENT REP THAT WAS I STOCK THE WAY THE REP TREATED ME .SHE REFUNDED MY $ BACK I RECEIVED IT THIS MORNINGTHANK YOU SO MUCH [redacted] Revdex.com: Complaint Management: ID # [redacted] Refund Confirmation - USRealtyRecords.com05/ [redacted]

Hello [redacted] , Grande', 'Lucida Sans Unicode', 'Lucida Sans There is a disclaimer at the bottom of the site that states we are not responsible for incorrect or incomplete informationAll the information we have has been gathered by the local entities in the area you are searching and we are not responsible for what they send to us.Your payment has been refunded in full and should appear back in your account within the next 3-business days.Let me know if you have any other questions!Customer Support

Hi there, Thanks for reaching outI'm happy to assistFirst, please be aware the subscription has been canceled as per the original request on November 15, The final payment was processed on October 20, Is there any reason it's taken weeks to continue this conversation?It's important to note that we do not advertise our report as free anywhere on our siteThe cost of the report and the subscription is obvious all throughout the sitePlease see the below link and the attached screenshots.https://usrealtyrecords.com/pricing I definitely understand your frustrations with the assumption of the automatic enrolment, but please know this is not how our site worksUnder no circumstances are guest's billed unless specifically requested.We attempt to be as transparent as possible regarding the monthly subscription offerThis is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed toThe page is easily bypassed by opting to Proceed with the Basic Report.We realize mistakes happen, which is why we have a flexible day refund windowRegards, Customer SupportManagement

Thanks for getting back to usYour entire payment has been refundedPlease know the monthly terms were agreed to with the initial search for [redacted] ***It looks like the payment was made by your spouse, originallyYour full refund should appear back in your account within 3-business daysTake care, Customer Support

Hello, We apologize for any inconvenience but all our charges are in USDThe customer paid for a basic report at the price of $and we provided the serviceWe have refunded it and there is nothing else we can do

Hi ***, Our agent recorded that the account was previously cancelled and fully refundedYou do not have an account with us and will never be charged again Regards

Hello! Thanks for reaching outFirst, I would like to confirm I have canceled your subscription so you will not be billed againThe payment of $has been refunded and should appear back in your account within 3-business daysI definitely understand your frustrations with the assumption of the automatic enrolment, but please know this is not how our site worksUnder no circumstances are guest's billed unless specifically requested.We attempt to be as transparent as possible regarding the monthly subscription offerThis is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed toThe page is easily bypassed by opting to Proceed with the Basic Report.We realize mistakes happen, which is why we have a flexible day refund window.We are also available over the phone, email, and Live ChatThanks! Customer Support Management

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meTheir information was still incorrect on the reported search madeWe live in Utah, not back eastI have also performed the same function on their web site as my spouseThere was no mention of a monthly feeI am glad they ended up doing the refund, but they are still quite the naughty business Thanks for your efforts They never would have budged without you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: your company billed me outside of the United states confirmed by the non American woman that answers your phone numberMy bank said the fee is for international billingI want my $back that you did not make me aware of nor did I agree to international billingIn have the bank paper stating that in fact you do bill international Regards, [redacted]

Hi, [redacted] ! I have issued a refund for $14.96, therefore, the $charge has received a full refundYour subscription has already been cancelled, the only charge to your account is $for the report on ' [redacted] ***'Let me know if you have any additional questionsTake care,Customer Support

Hello,I have received your message that you have filed my complaint with the business mentioned in my statement.They did respond to my message and stated they have refunded my $which should be back in my accountwithin 3-days, I would like my complaint to stay posted on your site for this company so other can refer to it and realize that this company has been doing this in the past and has not stoppedI thank you for your help and time in this matter, if I do not receive the funds back I will be back in touchAgain thank you, [redacted] East Tawas, MI

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] , We are sorry to hear there was a misunderstanding of what you purchasedOur terms and conditions are clearly stated when purchasing so please let us know where there was any confusionWe are unable to find your account under the email [redacted] Are there any other emails you would have signed up with? We will be happy to resolve this situation and fully refund your account.Regards

Hello [redacted] , After reviewing your account, you did agree to the one time upgrade of $24.95 while researching [redacted] which we provided you real estate data for. We apologize for any inconvenience and have fully refunded you. Regards.

Complaint: [redacted] I am rejecting this response because: I have waited a few days, and there has been no refund of $yet Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The statement provided by US Realty Records is NOT TRUE! at the very bottom of the page, in faded gray, tiny fonts were the words "No Thanks," which I clickedThey automatically started an account WITHOUT my permissionIts is bad enough that they committed FRAUD, but then to lye about it is pathetic Regards, [redacted]

Hi ***, I have responded to your email requesting your mailing address for the cheque to be sent toPlease respond at your earliest convenience so we can mail it to youCustomer Support

Hello,
We have fully refunded ***, initially she had contacted us with a different email addressShe was charged $on 12/1/while researching our databases for *** *** *** *** *** *** ***
Apologies for any inconvenience but we have full documentation
that *** searched and paid for her report. Regards