US Realty Reports

Hello,
We have fully refunded the account for $0.95, it will be in your account within 3-business days.Please contact me if that is not received within the given time frame.If you have any further questions, please email me and I will resolve any outstanding issues.Thank you.Customer Support

Hi there,
Your subscription has been canceled so you won't be billed againThe remainder of the $has been refunded, so you have a total standing charge of $($and $0.30)I definitely understand your frustrations with the assumption of the automatic enrolment, but
please know this is not how our site worksUnder no circumstances are guest's billed unless specifically requested.We attempt to be as transparent as possible regarding the monthly subscription offerThis is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed toThe page is easily bypassed by opting to Proceed with the Basic Report.Take care,
Management, Customer Support

Hello ***,
We apologize for any misunderstanding you may have encounteredUpon further review of your account with US Realty Records, we see you researched *** *** *** *** *** *** *** on 3/21/The email you signed up with was ***After confirming
this account with you and clarifying the terms and conditions you agreed to, we have went ahead and refunded 50% of your total chargeWe thank you for your time and consideration in this situation. Regards

Hi there,
The invoice is available for download in your accountThere is no way a guest can be billed for the subscription unless it's selectedThe terms of use need to be selected and agreed toThis is the only way a subscription can be billedIn any case, the account has now been blacklisted, with an additional two months of refundsIn total, November, October, September, and AugustFinancial institutions will go back months for an unauthorized purchase, so this is what we've honoured, even though the subscription was agreed toRegards,
Management

Hello [redacted],
After reviewing your account, you did agree to the one time upgrade of $while researching [redacted] which we provided you real estate data forWe apologize for any inconvenience and have fully refunded youRegards
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Hi! I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the 4 most recent payments of $19.95, please allow 3-5 business days for the credit to appear back on your card. The previous charges are not eligible for a...

refund as they fall outside of our 15 day refund window. When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report. When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges. We do not bill based on usage, much like any other monthly subscription such as Netflix or a gym. The service is rendered regardless of whether or not you turn on your tv or computer. I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately. Please feel free to let me know if you have any other questions! Customer Support

Hi, I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the 4 most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card. The previous charges are not eligible for a...

refund as they fall outside of our refund window. When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report. When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges. We do not bill based on usage, much like any other monthly subscription such as Netflix or a gym. The service is rendered regardless of whether or not you turn on your tv or computer. I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately. Please feel free to let me know if you have any other questions!  You will receive 4 confirmation emails within 24 hours. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you still do not address the misleading boxes side by side ,   My initial purchase which you lead people in believeing they are getting the items you list with 1.25  dollar purchase, you do not realize you are getting the partial report until after the purchase in which time the next two boxes appear side by side one saying the partial report for 1.25 with a submit button to get just the partial.  Thats fine except the submit button is tied to the little hidden sales gimick in the second box it goes on and on about upgrading if you dont read all the second box which imediately talks about 19.99 upgrade  you automatically are thinking no way buy way down at the bottom of the second box it has been choosen auto for the upgrade you have to check no ,  the second box is purposely put beside the first box knowing most will not read the whole sales pitch for the upgrade the company knows this thats why the decline is at the bottom of second page , you see the first box and submit button and choose but like I said that submit is tied to a second box sales scam   I ask the Revdex.com to have a few of your people to go to the web site search a property you will be led to believe you are getting all this in report then find you have to py then find the gett all the info from the first page after you buy that to all you really want now will cost another 19.99. Then find out in the misleading second box your buying not just the full report but hidden in a few word your getting a monthly membership.  Go to the web site and investigate my claim you will see it is set up to easily misleading you 
Regards,
[redacted]

Hello [redacted],
When a report is purchased, you are offered a monthly subscription promotion that you can Accept or Decline.When you select Accept (there are terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Decline, you receive the original report and nothing else. All our pricing is clearly outlined and we tell you before what will be received for each price. We apologize for any concern, the account has been refunded.Let me know if you have any other questions!Customer Support

Hello [redacted],
We apologize for any inconvenience you may have encountered. During business hours we have live chat representatives and realtors available to ensure everyone receives information on the property searched. Also our email support is available to ensure you find the correct...

information. I have went ahead and fully refunded your account and again, apologize for the inconvenience.
Regards.

Hi [redacted], I have responded to your email requesting your mailing address for the cheque to be sent to. Please respond at your earliest convenience so we can mail it to you. Customer Support

Hi, [redacted]! I have issued a refund for $14.96, therefore, the $19.95 charge has received a full refund. Your subscription has already been cancelled, the only charge to your account is $0.95 for the report on '[redacted]'. Let me know if you have any...

additional questions. Take care,Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi, [redacted]! Thank you for reaching out.I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the 4 most recent payments of $19.95, please allow 3-5 business days for the credit to appear back on your card.The previous...

charges are not eligible for a refund as they fall outside of our 15 day refund window.When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.We do not bill based on usage, much like any other monthly subscription such as Netflix or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.Please feel free to let me know if you have any other questions!Customer Support

I am showing you initially signed up for a report with us on 02/06/2016. 51); font-size: 12px; font-family: 'Lucida Grande', 'Lucida Sans Unicode', 'Lucida Sans', Verdana, Tahoma, sans-serif; background-color: rgb(255, 255, 255);">When you signed up for that report you were given two options at checkout, Accept and Decline.I show you chose accept (there were some terms and conditions you had to read through before agreeing that explained this) which stated you chose to agree to be billed for an unlimited plan we offer at the price $19.95 per month.If you would have clicked Decline you would have only gotten the report and nothing else. I have gone ahead and cancelled your account so you will no longer be charged.If you have anymore questions please do not hesitate responding back to this email.Regards,Customer Support

Hello!
Thanks for reaching out.
First, I would like to confirm I have canceled your subscription so you will not be billed again. The payment of $19.65 has been refunded and should appear back in your account within 3-5 business days.
I definitely understand your frustrations...

with the assumption of the automatic enrolment, but please know this is not how our site works. Under no circumstances are guest's billed unless specifically requested.We attempt to be as transparent as possible regarding the monthly subscription offer. This is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed to. The page is easily bypassed by opting to Proceed with the Basic Report.We realize mistakes happen, which is why we have a flexible 15 day refund window.We are also available over the phone, email, and Live Chat.
Thanks!
Customer Support
Management

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Their information was still incorrect on the reported search made. We live in Utah, not back east. I have also performed the same function on their web site as my spouse. There was no mention of a monthly fee. I am glad they ended up doing the refund, but they are still quite the naughty business.  Thanks for your efforts.  They never would have budged without you.
Regards,
[redacted]

Hi there!
It seems our email, [email protected] might be in your spam settings. We have responded to all emails from you. We've also sent confirmations of the cancellation, and the refunds issued to you as of this morning.We received a high volume of emails over the holiday...

weeks, so as our automatic receipt of email stated. it took us a little longer to get back to you.As a recap, your account has been canceled with all payments refunded.
Regards,
Customer SupportManagement

Thanks for getting back to us.
Your entire payment has been refunded. Please know the monthly terms were agreed to with the initial search for [redacted]. It looks like the payment was made by your spouse, originally.
Your full refund should appear back in your account within 3-5 business days.
Take care,
Customer Support