US Realty Reports

The website is somewhat confusing. I thought I was buying a one time report for $19.95. I started getting hit with monthly charges to my credit card for a subscription fee. When I called to complain after 5 months of charges, customer service center said that I ordered the service by checking a box that agreed to their terms and conditions and that I had to "proceed with basic report" without agreeing to the terms and conditions to avoid the service sign on. Clearly, this seems deceiving to the ordinary user as the "button" in question didn't say "click here to order our monthly subscription service" and "click here to receive your one time report." They also would not reverse the service charges because they said it was my fault for not calling them right away to let them know I didn't mean to sign up, and that, much like a gym or TV, I get charged "whether or not I turn on my computer or TV.". Clearly, customer service is not in their repertoire of priorities. Obviously, I did not understand what I was buying. My bad. Don't trust the internet. Regardless of my not reading that somewhat deceptive fine print, it feels a lot like the game play for this company is to "slam" customers who think they are buying one thing but really are getting something very different.

Hello [redacted], 
Grande', 'Lucida Sans Unicode', 'Lucida Sans', Verdana, Tahoma, sans-serif; background-color: rgb(255, 255, 255);">There is a disclaimer at the bottom of the site that states we are not responsible for incorrect or incomplete information. All the information we have has been
gathered by the local entities in the area you are searching and we are not responsible for what they send to us.Your payment has been refunded in full and should appear back in your account within the next 3-5 business days.Let me know if you have any other questions!Customer Support

Complaint: [redacted]
I am rejecting this response because:
The statement provided by US Realty Records is NOT TRUE! at the very bottom of the page, in faded gray, tiny fonts were the words "No Thanks," which I clicked. They automatically started an account WITHOUT my permission. Its is bad enough that they committed FRAUD, but then to lye about it is pathetic. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],
We have reviewed your account and apologize for our customer service agent not providing proper service. We have records of the membership package you signed up for on 12/29/2015 while researching the address [redacted]. Our team emailed you...

the report after having a issue with a typo in the address. Since we want to ensure every customer is satisfied, we have fully refunded your account. We hope to see you use our services again as the report compiled for your address had lots of valuable information.
Regards.

from: [redacted] <[redacted]>
to: [redacted]date: Tue, May 3, 2016 at 12:52 PMsubject: Update ON...

complaintON MAY 1  TALK TO A DIFFERENT REP THAT WAS I STOCK THE WAY THE REP TREATED ME .SHE REFUNDED MY
$19.99  BACK I RECEIVED IT THIS MORNING. THANK YOU SO MUCH [redacted].   Revdex.com: Complaint Management: ID #[redacted]   Refund Confirmation - USRealtyRecords.com05/02
[redacted]

Hi there,
Thanks for reaching out.
I can confirm the subscription was canceled as per your initial request over the phone. Further, we refunded the final four months of charges to you as a courtesy and an exception. We have a 15 day refund window, but as mentioned, we made an...

exception. 4 separate refunds of $19.95 will appear back in your account within 3-5 business days.Please note we do not bill based on usage, much like [redacted] or a gym membership. A service is rendered to your account regardless of whether or not it's utilized. Further, credit card holders are responsible for regularly checking their statements and immediately contacting any company they find discrepancies with.
I definitely understand your frustrations with the assumption of the automatic enrolment, but please know this is not how our site works. Under no circumstances are guest's billed unless specifically requested.We attempt to be as transparent as possible regarding the monthly subscription offer. This is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed to. The page is easily bypassed by opting to Proceed with the Basic Report.We realize mistakes happen, which is why we have a flexible 15 day refund window.You will not be billed again.
Customer SupportManagement

Hi there,
Thanks for reaching out. I'm happy to assist.
First, please be aware the subscription has been canceled as per the original request on November 15, 2016. The final payment was processed on October 20, 2016. Is there any reason it's taken 4 weeks to continue this...

conversation?It's important to note that we do not advertise our report as free anywhere on our site. The cost of the report and the subscription is obvious all throughout the site. Please see the below link and the attached screenshots.https://usrealtyrecords.com/pricing
I definitely understand your frustrations with the assumption of the automatic enrolment, but please know this is not how our site works. Under no circumstances are guest's billed unless specifically requested.We attempt to be as transparent as possible regarding the monthly subscription offer. This is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed to. The page is easily bypassed by opting to Proceed with the Basic Report.We realize mistakes happen, which is why we have a flexible 15 day refund window.
Regards,
Customer SupportManagement

Complaint: [redacted]
I am rejecting this response because: I have waited a few days, and there has been no refund of $2.95 yet.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my personal financial practices does not negate the fact that I was deceived.  Even if I did notice the charge the very next month, I still did not agree to a subscription service, I only signed up for the one time offer.  SInce I thought I was only signing up for the one time offer, there was no reason to check for additional charges.  I never even receive a confirmation e-mail to confim that I signed up for a subscription service.  As a matter of fact, I've never received any correspondence from this company at all.  What type of subscription service doesn't remind their customers of the MONTHLY product that they purchased?  No invoices, nothing at all.  No reminder and no monthly invoices indicate that they are trying to hide the chrages.  The charges are a small enough amount that it is not inconceivable for people to not notice.  That's why this feels like a scam.  However, over time it adds up and can be a burden.  It is evident that the sign up process on the website is flawed because I am not the only one complaining about this exact problem with the exact same scenario.  There are numerous complaints filed against this company with the exact same scenario.  Not only is the practice fraudulent, but the associates were extremely rude to me when I complained.  This indicates that they have to deal with this all the time.  Please refund me for the five time charges of $19.95 equaling $99.75.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted],
Thanks for reaching out.
We did receive your request for cancellation on Monday, October 24th. There was no request for a refund, so it was not processed. As per your Revdex.com complaint, the additional $19.65 has been refunded. As it stands, you have a payment of $1.25 as per...

your original selection.I would like to explain the reason why you were billed $19.95. I definitely understand your frustrations with the assumption of the automatic enrolment, but please know this is not how our site works. Under no circumstances are guest's billed unless specifically requested.
We attempt to be as transparent as possible regarding the monthly subscription offer. This is why it's a completely separate page that requires a password, the new monthly terms selected, and agreed to. The page is easily bypassed by opting to Proceed with the Basic Report.
We realize mistakes happen, which is why we have a flexible 15 day refund window.
Thanks,
Customer Support

Revdex.com:
If they had done this when I called, then we would t be here today.
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: your company billed me outside of the United states confirmed by the non American woman that answers your phone number. My bank said the fee is for international billing. I want my $1.05 back that you did not make me aware of nor did I agree to international billing. In have the bank paper stating that in fact you do bill international
Regards,
[redacted]

Hello [redacted],
We are sorry to hear there was a misunderstanding of what you purchased. Our terms and conditions are clearly stated when purchasing so please let us know where there was any confusion. We are unable to find your account under the email [redacted]. Are there any...

other emails you would have signed up with? We will be happy to resolve this situation and fully refund your account.Regards.

Complaint: [redacted]
I am rejecting this response because: My problem was not with the .95 it is with the additional $2 international transaction fee that popped up with a company that claims they are USA based. I want the $2 fee . I am still owed $1.05. I am trying to make sure you start telling your prospective consumers the truth, which is that they will be charged an international transaction fee in addition to the fee of .95 you charge
Regards,
[redacted]

Hello,I have received your message that you have filed my complaint with the business mentioned in my statement.They did respond to my message and stated they have refunded my $19.95 which should be back in my accountwithin 3-5 days, I would like my complaint to stay posted on your site...

for this company so other can refer to it and realize that this company has been doing this in the past and has not stopped.. I thank you for your help and time in this matter, if I do not receive the funds back I will be back in touch. Again thank you, [redacted]East Tawas, MI

Hello,
The subscription was canceled as per the initial phone call from the guest. The final payment was refunded as it's well within our 15 day refund window. 
Subscriptions are only billed if specifically requested. Under no circumstances are those billed unless it is...

specifically selected and agreed to. As the terms of use and conditions were agreed to, the guest was billed accordingly. Credit card holders are responsible for regularly checking their statements and immediately contacting any company they find discrepancies with. As there is no contractual obligation with the subscription, it could have been canceled at any time. We are available over the phone 24hrs a day, and over email and Live Chat Monday - Friday, 9am - 5pm MST. We did not hear from the guest until December 6, 2016.As a huge exception to our refund window, the October payment has also been refunded and should appear back in the account within 3-5 business days.Regards,Management.

Hi [redacted],
Our agent recorded that the account was previously cancelled and fully refunded. You do not have an account with us and will never be charged again. 
Regards.

Hello [redacted],
We apologize for any inconvenient you may have encountered on our website. We have been working diligently with our phone support agents to provide an A+ experience. I see you requested information about the property [redacted] on April...

20, 2016. It is rare to our database is unable to provide an accurate property record. We have found the property you requested and I wish our agents would have been able to provide this to you. As for the charges, we offer the basic report for $1.25 and access to entire database for $19.95 which was the additional charge. Reviewing your account, you have been refunded for all charges and unfortunately we cannot speed the financial institutions time regarding refunds. Please contact us if you do not receive it in 3 - 5 business days. 
Again, apologies for the misunderstanding. 
Regards.