US Realty Reports

Complaint: ***
I am rejecting this response because: the provided response is not accurate Like I stated before, I wasn't aware of signing up for a subscription, so there was not a reason for me to check for invoices Even if I did check, the invoices are not there I have a screen grab from the Payments History page during my discussion yesterday with the company, before any of the refunds were issued It shows no charges since the original charges back in July I just grabbed the same screen today and it shows the same thing, no invoices since July I attached the screen grab for your review At the end of it all, I appreciate the months of refund and consider this to be satisfactory
Regards,
*** **

Complaint: ***
I am rejecting this response because: I am satisfied with the refund for the months of subscription that I was charged for and did not requestI did receive the refund paperwork via email but no where in any of the letters does it state they have cancelled my subscription for whatever I was signed up for and destroyed my personal information I would like a notice of cancellation in addition to a letter stating they have destroyed my personal information When I called back the other day to advise I had not received this, they hung up on me When this is received I will be satisfied Thank you for your assistance in this matter
Regards,
*** ***

Hello ***,
Thank you for contacting us about this issue, we have looked into your profile and found this informationYou originally searched *** *** *** *** *** *** *** *** on April 29, We do apologize for being unable to find information about the property and have
fully refunded youAs for the $19.95, you accepted the T&C for our monthly membership feesThis offer is available on the checkout page with an accept or decline, as well a create password for the account. Again, we apologize for the inconvenience and you have been 100% refunded.
Regards,
Customer Service

Hello,
It seems there must have been some sort of misunderstanding with ** ***Her report exists in our database and shows all the information for *** * *** *** *** *** ***.
With that being said, a full refund has been given as of 12/09/2015, it can be
expected in her account within - business days.Regards

Hi ***,
I am showing you initially signed up for a report with us on 2/8/researching the
property *** *** *** *** *** ***When you signed up for that report you were given two options at checkout, Accept and Decline.I show you chose accept (there were some terms and conditions you had to read through before agreeing that explained this) which stated you chose to agree to be billed for an unlimited plan we offer at the price $per month.If you would have clicked Decline you would have only gotten the report and nothing elseI have gone ahead and cancelled your account so you will no longer be chargedWe have also refunded the $to ensure you are satisfied with the outcome.If you have anymore questions please do not hesitate responding back to this email.Regards,Customer Support

Hi there!
I can confirm the subscription has been canceled with the final payment refunded as per your phone call.We have reviewed the account and refunded the June payment as a huge exception and courtesy to youI definitely understand your
frustrations with the recurring payment, but please know we make every attempt to be as transparent as possible regarding the subscriptionThis is why it's a completely separate page that requires a password, separate terms selected, and agreed toIt's by no means necessary and is easily bypassed by opting to Proceed with Basic Report.As there is no contractual obligation with the report, we can cancel at any timeWe just need to be contactedWe understand that mistakes happen, which is why we have a refund policy put in placeThe recurring charge occurred several times and we were never contacted until now, so we have no way of knowing the account is not neededAs we do not bill based on usage, we do not monitor for thisMuch like any monthly subscription, such as Netflix or a gym, a service is rendered regardless of use.Feel free to reach out to *** if you wish to discuss this furtherSincere regards,
Customer Support Mangement

We have provided our terms and conditions and the offer that *** agreed toWe have fully refunded him and consider this resolved

Complaint: ***
I am rejecting this response because: The subscription fee per month is well hidden and not at all transparentYour business model is very shameful, and is designed to defraudEvery reputable business sends a monthly statementIt is so apparent what the business motives are
Regards,
*** ***

Hello there,
Thanks for reaching outLooking into the account associated with your email, you're original purchase took place in June, We had not received any contact from you prior to this, as there was no subscriptionThe subscription was canceled as per your first
request on September 6, when we received contact from you over the phoneAs the call was ended before our representative could finish letting you know the details on the account, you may not know that the final payment from September 3, has been refunded in it's entirety and should appear back in your account within 3-business daysYou will not be billed again.If you're certain you've been billed by USRealtyRecords since January, 2016, please contact us via email at ***We will need to gather more information from you in order to locate this accountI did an extensive search using your name but was not able to locate any other chargesIs there any other email address you might have used when you purchased?Looking forward to hearing from you soon,
Customer Support

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
** ***

Hi, ***! I have canceled the recurring subscription so you will not receive any charges going forwardI have also issued a refund for the most recent payments of $19.95, please allow 3-business days for the credit to appear back on your card. The previous charges are not
eligible for a refund as they fall outside of our refund window. When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report. When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $per monthIf you select Proceed with Basic Report, you receive the original report without any further charges. We do not bill based on usage, much like any other monthly subscription such as Netflix or a gymThe service is rendered regardless of whether or not you turn on your tv or computer. I understand this is frustrating but it is the cardholders responsibility to regularly check their statementsIf discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately. You will receive confirmation emails within hours. Please feel free to let me know if you have any other questions! Customer Support

Hello!
We have received one email from you, and have replied to each additional messageWe are happy to address your billing issue, we just need to locate your account firstIt is not associated with the email you have provided, was there anything else that might have been
used?Further, if you call, please select the prompt #2, as it will direct you with an agentThanks and hope to hear from you soon,
Customer Support
Management

Hello ***,
We can start out by apologizing for any inconvenience you may have encounteredWe have fully refunded your accountRegards

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: under the first box is submit which you think is for the base report its not you have to read the other box next to it that starts out you want to upgrade to full report for another this box is tied to the first box thinking you are submitting to the base report if you dont read the whole second which you ignore after the first few lines is about upgrading you just ignore the rest of it while this is what this company wants you to do get rid of the second side by side box put it on another page after you choose the first option with submit button then let it take you to another page to upgrade One choice at a time
Regards,
*** ***

Hi *** Sans Unicode', 'Lucida Sans', Verdana, Tahoma, sans-serif; background-">Thank you for contacting us in regards to your account.We do apologize for the misunderstandingHere is what we will do today, we are going to refund the latest charge and all remaining charges will be voidedYou will never be charged againThe refund will immediately be placed in your account, it will take 3-business days to appear on your credit card statement.If you have any further questions feel free to email us at anytime.Regards.Customer Support

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***