Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Note: For now I will accept howver if there is no refund as promised I'll let the Revdex.com know- just in case the promise of the refund is a ruse [redacted] ***
***, We have reviewed your file, along with the comments made in this complaint We can very easily defend the allegations made in this complaint, by providing the recorded phone call, the recorded compliance call and your signed disclosure page However, this wouldn't bring satisfaction to your concern Upon reviewing you have not completed payment and thus not eligible for $refund You've paid $towards the services rendered USSLS will refund your document preparation fees as requestedUSSLS is a private document preparation company that has helped over 20,people with their student loan debt We take pride in our services and our full commitment to each of our clients We have 1000's of testimonials of people whose lives have changed and find themselves in a better place today and the future Our ownership is committed to industry excellence and sits on the Advisory Board for The Association For Student Loan Relief
Ms [redacted] , we have received a complaint regarding our interaction with you on 8/12/ Thank you for your response to our customer service interaction with you We have fully reviewed the minute phone call you had with our representative During that phone call our representative spent time with you to understand all the benefits you could receive if you enrolled into a federal consolidation program.During this call, she made it known that our company was a third party private document preparation company, which prepares the documents for the consumer self submission We are not a loan provider, loan service company, nor do we forgive the loans We are very similar to a tax preparer, working on your behalf to identify the programs that provide the best value and then for a fee complete the documents.During the phone call our representative asked if you had created your FSA ID to be able to confirm your loan types and balancesIt was revealed that you have not, she asked, with your permission I can walk you through your FSA ID set up and then walked you through that process We have added another step in our process to ensure our potential clients understand we are, with their permission, helping them create their ID if they do not want to do it themselves.Since you did not become a client after our assistance, your private information was purged from the system the only information retained is your name, your email and your phone number.At this time we have no other information in our system and thank you for making us aware of your interaction with our companyIf you have any questions please do not hesitate to contact us[redacted] Compliance
Client worked with affiliate of USSLS We have no record of the phone conversation and will issue a refund from the USSLS affiliate reserve account to satisfy this client
I begin a business relationship in May of It took a few months for USSLH to supposedly process and consolidate my student loansI thought this company did its job so I continued to pay monthly fees my intial fee was paid off immediatelyU found out in Sep 2015, that USSLH did not con SD olidate my student loans because I received a bill from Federal Student Loans asking for around a month when I was quoted from USSLHI contacted Federal Student Loans and they stated that they do not even due business with USSLHThis was done with a three way call between all partiesI am now on a forbearance with the Feds and paid for, depended on as well as trusted USSLHThis company takes advantage of and deceives peopleI have proof of payments as well as documented emails from USSLH employees
Hello [redacted] ,We apologize for any misunderstandings that you had with our company's servicesAfter reviewing your file, we had sent out your package out the same day you enrolledYou received the package confirmed priority mail two days laterIn addition, we mailed out a second package to you the following monthContractually, our services were rendered at the time of mailingIn an effort to obtain 100% client satisfaction we will refund you the amount that you were charged and cancel your fileWe wish you success in managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours.Sincerely,USSLS Compliance Department
[redacted] Prior to your first complaint, on 6/our service manager conducted a conference call with you where he explained the program and resolved any outstanding questions you hadAs a courtesy to you, we discounted you $due to your frustration from dealing with Fed Loans which is a company that we are not affiliated withAfter responding to your initial complaint, we cancelled and refunded your file on 6/You called our client support line on 7/11, stating that you had only received a refund of $Our customer service representative had then advised you that we did indeed refund you your paymentsHowever, the refund does not show up as one large amount because it was separate payments The last portion of $was refunded to you on July 11th due to a system errorTherefore, we have gone above and beyond to ensure that you were satisfiedUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Sincerely, USSLS Compliance Department
We have investigated this claim against USSLS and found the following areas of inconsistency with this customer complaint: The client called us on 6/12/in response to and advertisement for student loan consolidation assistance Which means USSLS did not call the client misrepresenting ourselves as their current service company Per the recorded conversation, never did the client represent the scenario in which they believed they were talking to their service company The $cost for document preparation and qualification into the program was represented just as thatNever did USSLS do anything to imply that cost went towards their loan USSLS completed the document preparation on their behalf and fulfilled our complete obligation to provide the services hired for We have refunded this clients $initial deposit in act of good faith USSLS is transparent in all areas of service as to our role within the process and in addition provide free consultations to further help people understand their options in a very confusing market, when they will receive little to no help from their current loan service company USSLS, is compliant with all local and federal laws, is charter members with The Association For Student Relief and operates with client service and completion at the forefront of all interaction
[redacted] ,Thank you for expressing your concern We take all complaints and accusations of misinformation to the consumer very seriously After review of this complaint and of your file we have found that all disclosures were properly addressed during your free consultation and during your client on boarding In addition, all work was fully rendered within three days from your enrollment and the completed package was delivered to your residence within days, see attached usps confirmation The package had simple instructions, sign where notated, included proof of income (if required), place signed documents back into the pre-addressed envelope and send to the new service provider.We have attached the necessary documents to this response to confirm the allegations made towards our company were not warrantedYour completed signed agreement Page one, Paragraph one - we are not the government, we're providing these services for a fee and our service is document preparation.Page four - stand alone disclosure page, outlining you may choose to do these services on your own and payment to USSLS is not going towards balance of loanPage six - monthly client advantage program explanation of services and ongoing benefits, including all yearly re-qualifications and support needs.Page nine - a summary of the benefits of the client advantage programWe've attached our third party compliance call, which restates all the items listed in the disclosures our representatives gave you and that in the signed agreement This call is you stating you understand all these items and this has been explained to youConfirmation of delivery of our services within days of enrollment, prior to ever charging the document preparation fee After this service was rendered, the signing and mailing of that packet to the new service provider is something you're responsible for and out of our controlUSSLS has successfully assisted over 20,people identify and prepare the documents for qualified federal student loan programs We have further given over 250,free consultations helping consumers know their options, regardless of their enrollment with our services We take pride in proper disclosure and consumer awareness After review of this file, USSLS fully rendered all services in a manner that was efficient and complete In addition, USSLS did everything in our power to ensure you had full disclosure and understanding of our services.Revdex.com, It is our request that this allegation of misleading and failing to educate the consumer be REMOVED from our Revdex.com profile We cannot control allegations, we can only control the processes we put in place to ensure all consumers are protected and aware of the service our company is providing.Out of good faith to the consumer we will refund the service fee rendered and request that these allegations be removed based upon the overwhelming proof that we did indeed inform the consumer of all and what was accused of us was not accurate.Thank youUSSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The email correspondence I had was with a [redacted] with this email, [redacted] < [redacted] >, while the person that emailed me once I reached out to the Revdex.com has this email, [redacted] < [redacted] At this time, I am not satisfied with the service of this company because I believe something fraudulent has taken place on their part The website I was provided with for further questions, mysupporthelp.com, was down for a period of time No attempts to contact me have been made since I last spoke to a representative on February 1st, despite being assured and reassured that payments would automatically withdraw within the timeline that was given to me over our initial conversation I could not reach any representatives as well, in my attempts to resolve this on my own I do not want to continue business with the company I would like a refund of the services I paid for but were not provided Regards, [redacted] ***
[redacted] N [redacted] , Thank you for bringing this to our attentionYou enrolled into document preparation services, with a company other than USSLSThe service contract was assigned to us and any misinformation on the front end is unbeknownst to usOur system was being updated with the most recent PSLF paperwork and unfortunately, you received an expired document which the DOE should have still acceptedOur goal is to ensure client satisfaction and according to our money back guarantee, we will refund any money that has been paidYou should see the refund within 24-hours USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] -***
I would not hesitate to contact USSLS if you need help with student loan consolidationTheir staff is knowledgeable, personable and extremely helpfulI am saving 80% on my monthly payments since signing upYou will not regret your choice to make a simple phone callThere is a one time enrollment fee, that is sizeable, but at an 80% savings on monthly payments that was not a deterrentThe enrollment fee can also be broken up into payments Also, I found out while talking to the representative that the company is Christian based and even gives their first fruits back to the local church
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Student loan services liedThey have not sent said documents nor did we discuss me be enrolled in a payback programI am not happy with their services and want a refund of the money taken from my credit card which has been blocked and closed to prevent any further funds takenI do not wish to discuss this any further just sent me a refund check in the amount of $ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This was not handled in a timely manner like stated As long as it gets handled I will be fine But saying it was handled timely is incorrect I have a phone call that went unanswered and emails Regards, *** [redacted]
[redacted] , Upon review of your file we have we have fully completed our contracted obligation for document preparation You executed our client agreement on 7/11/2015,(which is attached) our service department processed all your documents for self submission to consolidate your federal student loans You received that packet the prepared documents via USPS Priority Mail on 7/20/2105, see that attached screenshotUSSLS was contracted to complete the documents as of the date those documents were received all our services had been rendered By choosing you are no longer interested in consolidating, does not mean our services were not rendered Our service is not the consolidation of your loans, rather as you can see per the client agreement signed by you, it is the preparing of the documents The documents were prepared and submitted to you on good faith that you would complete the agreed fee schedule, as our company had provided you those servicesWe cannot refund the amount charged as you're requesting as our services have been fully rendered We will cancel the remaining balance owed to our company and not forward your agreement for collectionsUSSLS has helped over 20,people effectively manage their student loan debt through our document preparation services We take pride in our efficient expediting of this process to ensure each client receives their documents as fast as possible Our money back guarantee protects clients from our error, if our company identifies an unqualified program or our preparation has errors which prevent the client from receiving their resultsThank you, USSLS Compliance Department
[redacted] , Thank you for making us aware of this challenge with your document preparation servicesAfter reviewing your file, we have discovered all proper documentation was completed and sent to you for your signature and mailing to your new loan service companyAssuming you included the taxes as you stated, the only reason for this challenge would be improper filing of your documents by the service companyYou should have received a loan summary statement, prior to consolidation letting you know your estimated new paymentAt this time, if we were aware of a discrepancy this could have been remedied quicklyAgain, we are sorry to hear of this occurrence and we will be issuing a complete refund for all document preparation feesYour refund will be processed via check by mail within hoursUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
Mrs [redacted] , We take pride in ensuring we provide a service that meets and exceeds our clients expectations Upon receipt of this complaint we have looked into your file in detail You contracted USSLS to identify, complete and submit the necessary items for your Federal Consolidation on 9/23/ USSLS identified that your status was still showing as a half time or more enrolled student and worked to have this status updated On 11/06/USSLS, completed and filed the appropriate documentation for the consolidation On 11/21/your file was in Certification process with the Department Of Education On 12/6/the Department of Education was notified that you the client cancelled and the consolidation was stopped USSLS was contracted to complete all the required steps to facilitate a Federal Consolidation and qualify the file for an Income Based Repayment Plan USSLS FULLY completed our contracted services and the cancellation of your consolidation was completed by you on 12/6/ Our service department will immediately, if desired by you, work directly with you to ensure your loans are consolidated and you are qualified into a program that benefits you A refund on our services is not available at this point as our service was completed fully and it was due to loan holder cancellation that the consolidation was not completed Our service manager will contact you directly to confirm the necessary information needed to complete your consolidation Sincerely, USSLS Client Solutions Department
This USSLS Company is a Joke a scam, to put it simply doing business with them is like Paying a company to download ITunes to your computer for free, then paying Apple after the fact for songsDon't be an uniformed consumer, get out of debt by being informed and aware of your situation You DO NOT need to pay Any company to consolidate your federal student loan debt DO NOT PAY for this service, as they literally do nothingAll USSLS has done for me is fill out the electronic application for debt consolidate that exists online for company (GreatLakes)the I already have loans throughWho which by the way is also a poor company to do business withImpersonal, lack in willingness to assist with my inquires, excessive "processing / filling" fees, which is also a total joke
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Note: For now I will accept howver if there is no refund as promised I'll let the Revdex.com know- just in case the promise of the refund is a ruse [redacted] ***
***, We have reviewed your file, along with the comments made in this complaint We can very easily defend the allegations made in this complaint, by providing the recorded phone call, the recorded compliance call and your signed disclosure page However, this wouldn't bring satisfaction to your concern Upon reviewing you have not completed payment and thus not eligible for $refund You've paid $towards the services rendered USSLS will refund your document preparation fees as requestedUSSLS is a private document preparation company that has helped over 20,people with their student loan debt We take pride in our services and our full commitment to each of our clients We have 1000's of testimonials of people whose lives have changed and find themselves in a better place today and the future Our ownership is committed to industry excellence and sits on the Advisory Board for The Association For Student Loan Relief
I have had a good exp so farAnd I hope to continue to work with themThey answer all of my questions in a timely manner
Ms [redacted] , we have received a complaint regarding our interaction with you on 8/12/ Thank you for your response to our customer service interaction with you We have fully reviewed the minute phone call you had with our representative During that phone call our representative spent time with you to understand all the benefits you could receive if you enrolled into a federal consolidation program.During this call, she made it known that our company was a third party private document preparation company, which prepares the documents for the consumer self submission We are not a loan provider, loan service company, nor do we forgive the loans We are very similar to a tax preparer, working on your behalf to identify the programs that provide the best value and then for a fee complete the documents.During the phone call our representative asked if you had created your FSA ID to be able to confirm your loan types and balancesIt was revealed that you have not, she asked, with your permission I can walk you through your FSA ID set up and then walked you through that process We have added another step in our process to ensure our potential clients understand we are, with their permission, helping them create their ID if they do not want to do it themselves.Since you did not become a client after our assistance, your private information was purged from the system the only information retained is your name, your email and your phone number.At this time we have no other information in our system and thank you for making us aware of your interaction with our companyIf you have any questions please do not hesitate to contact us[redacted] Compliance
Client worked with affiliate of USSLS We have no record of the phone conversation and will issue a refund from the USSLS affiliate reserve account to satisfy this client
I begin a business relationship in May of It took a few months for USSLH to supposedly process and consolidate my student loansI thought this company did its job so I continued to pay monthly fees my intial fee was paid off immediatelyU found out in Sep 2015, that USSLH did not con SD olidate my student loans because I received a bill from Federal Student Loans asking for around a month when I was quoted from USSLHI contacted Federal Student Loans and they stated that they do not even due business with USSLHThis was done with a three way call between all partiesI am now on a forbearance with the Feds and paid for, depended on as well as trusted USSLHThis company takes advantage of and deceives peopleI have proof of payments as well as documented emails from USSLH employees
Hello [redacted] ,We apologize for any misunderstandings that you had with our company's servicesAfter reviewing your file, we had sent out your package out the same day you enrolledYou received the package confirmed priority mail two days laterIn addition, we mailed out a second package to you the following monthContractually, our services were rendered at the time of mailingIn an effort to obtain 100% client satisfaction we will refund you the amount that you were charged and cancel your fileWe wish you success in managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours.Sincerely,USSLS Compliance Department
[redacted] Prior to your first complaint, on 6/our service manager conducted a conference call with you where he explained the program and resolved any outstanding questions you hadAs a courtesy to you, we discounted you $due to your frustration from dealing with Fed Loans which is a company that we are not affiliated withAfter responding to your initial complaint, we cancelled and refunded your file on 6/You called our client support line on 7/11, stating that you had only received a refund of $Our customer service representative had then advised you that we did indeed refund you your paymentsHowever, the refund does not show up as one large amount because it was separate payments The last portion of $was refunded to you on July 11th due to a system errorTherefore, we have gone above and beyond to ensure that you were satisfiedUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Sincerely, USSLS Compliance Department
We have investigated this claim against USSLS and found the following areas of inconsistency with this customer complaint: The client called us on 6/12/in response to and advertisement for student loan consolidation assistance Which means USSLS did not call the client misrepresenting ourselves as their current service company Per the recorded conversation, never did the client represent the scenario in which they believed they were talking to their service company The $cost for document preparation and qualification into the program was represented just as thatNever did USSLS do anything to imply that cost went towards their loan USSLS completed the document preparation on their behalf and fulfilled our complete obligation to provide the services hired for We have refunded this clients $initial deposit in act of good faith USSLS is transparent in all areas of service as to our role within the process and in addition provide free consultations to further help people understand their options in a very confusing market, when they will receive little to no help from their current loan service company USSLS, is compliant with all local and federal laws, is charter members with The Association For Student Relief and operates with client service and completion at the forefront of all interaction
[redacted] ,Thank you for expressing your concern We take all complaints and accusations of misinformation to the consumer very seriously After review of this complaint and of your file we have found that all disclosures were properly addressed during your free consultation and during your client on boarding In addition, all work was fully rendered within three days from your enrollment and the completed package was delivered to your residence within days, see attached usps confirmation The package had simple instructions, sign where notated, included proof of income (if required), place signed documents back into the pre-addressed envelope and send to the new service provider.We have attached the necessary documents to this response to confirm the allegations made towards our company were not warrantedYour completed signed agreement Page one, Paragraph one - we are not the government, we're providing these services for a fee and our service is document preparation.Page four - stand alone disclosure page, outlining you may choose to do these services on your own and payment to USSLS is not going towards balance of loanPage six - monthly client advantage program explanation of services and ongoing benefits, including all yearly re-qualifications and support needs.Page nine - a summary of the benefits of the client advantage programWe've attached our third party compliance call, which restates all the items listed in the disclosures our representatives gave you and that in the signed agreement This call is you stating you understand all these items and this has been explained to youConfirmation of delivery of our services within days of enrollment, prior to ever charging the document preparation fee After this service was rendered, the signing and mailing of that packet to the new service provider is something you're responsible for and out of our controlUSSLS has successfully assisted over 20,people identify and prepare the documents for qualified federal student loan programs We have further given over 250,free consultations helping consumers know their options, regardless of their enrollment with our services We take pride in proper disclosure and consumer awareness After review of this file, USSLS fully rendered all services in a manner that was efficient and complete In addition, USSLS did everything in our power to ensure you had full disclosure and understanding of our services.Revdex.com, It is our request that this allegation of misleading and failing to educate the consumer be REMOVED from our Revdex.com profile We cannot control allegations, we can only control the processes we put in place to ensure all consumers are protected and aware of the service our company is providing.Out of good faith to the consumer we will refund the service fee rendered and request that these allegations be removed based upon the overwhelming proof that we did indeed inform the consumer of all and what was accused of us was not accurate.Thank youUSSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The email correspondence I had was with a [redacted] with this email, [redacted] < [redacted] >, while the person that emailed me once I reached out to the Revdex.com has this email, [redacted] < [redacted] At this time, I am not satisfied with the service of this company because I believe something fraudulent has taken place on their part The website I was provided with for further questions, mysupporthelp.com, was down for a period of time No attempts to contact me have been made since I last spoke to a representative on February 1st, despite being assured and reassured that payments would automatically withdraw within the timeline that was given to me over our initial conversation I could not reach any representatives as well, in my attempts to resolve this on my own I do not want to continue business with the company I would like a refund of the services I paid for but were not provided Regards, [redacted] ***
[redacted] N [redacted] , Thank you for bringing this to our attentionYou enrolled into document preparation services, with a company other than USSLSThe service contract was assigned to us and any misinformation on the front end is unbeknownst to usOur system was being updated with the most recent PSLF paperwork and unfortunately, you received an expired document which the DOE should have still acceptedOur goal is to ensure client satisfaction and according to our money back guarantee, we will refund any money that has been paidYou should see the refund within 24-hours USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] -***
I would not hesitate to contact USSLS if you need help with student loan consolidationTheir staff is knowledgeable, personable and extremely helpfulI am saving 80% on my monthly payments since signing upYou will not regret your choice to make a simple phone callThere is a one time enrollment fee, that is sizeable, but at an 80% savings on monthly payments that was not a deterrentThe enrollment fee can also be broken up into payments Also, I found out while talking to the representative that the company is Christian based and even gives their first fruits back to the local church
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Student loan services liedThey have not sent said documents nor did we discuss me be enrolled in a payback programI am not happy with their services and want a refund of the money taken from my credit card which has been blocked and closed to prevent any further funds takenI do not wish to discuss this any further just sent me a refund check in the amount of $ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This was not handled in a timely manner like stated As long as it gets handled I will be fine But saying it was handled timely is incorrect I have a phone call that went unanswered and emails Regards, *** [redacted]
[redacted] , Upon review of your file we have we have fully completed our contracted obligation for document preparation You executed our client agreement on 7/11/2015,(which is attached) our service department processed all your documents for self submission to consolidate your federal student loans You received that packet the prepared documents via USPS Priority Mail on 7/20/2105, see that attached screenshotUSSLS was contracted to complete the documents as of the date those documents were received all our services had been rendered By choosing you are no longer interested in consolidating, does not mean our services were not rendered Our service is not the consolidation of your loans, rather as you can see per the client agreement signed by you, it is the preparing of the documents The documents were prepared and submitted to you on good faith that you would complete the agreed fee schedule, as our company had provided you those servicesWe cannot refund the amount charged as you're requesting as our services have been fully rendered We will cancel the remaining balance owed to our company and not forward your agreement for collectionsUSSLS has helped over 20,people effectively manage their student loan debt through our document preparation services We take pride in our efficient expediting of this process to ensure each client receives their documents as fast as possible Our money back guarantee protects clients from our error, if our company identifies an unqualified program or our preparation has errors which prevent the client from receiving their resultsThank you, USSLS Compliance Department
[redacted] , Thank you for making us aware of this challenge with your document preparation servicesAfter reviewing your file, we have discovered all proper documentation was completed and sent to you for your signature and mailing to your new loan service companyAssuming you included the taxes as you stated, the only reason for this challenge would be improper filing of your documents by the service companyYou should have received a loan summary statement, prior to consolidation letting you know your estimated new paymentAt this time, if we were aware of a discrepancy this could have been remedied quicklyAgain, we are sorry to hear of this occurrence and we will be issuing a complete refund for all document preparation feesYour refund will be processed via check by mail within hoursUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
Mrs [redacted] , We take pride in ensuring we provide a service that meets and exceeds our clients expectations Upon receipt of this complaint we have looked into your file in detail You contracted USSLS to identify, complete and submit the necessary items for your Federal Consolidation on 9/23/ USSLS identified that your status was still showing as a half time or more enrolled student and worked to have this status updated On 11/06/USSLS, completed and filed the appropriate documentation for the consolidation On 11/21/your file was in Certification process with the Department Of Education On 12/6/the Department of Education was notified that you the client cancelled and the consolidation was stopped USSLS was contracted to complete all the required steps to facilitate a Federal Consolidation and qualify the file for an Income Based Repayment Plan USSLS FULLY completed our contracted services and the cancellation of your consolidation was completed by you on 12/6/ Our service department will immediately, if desired by you, work directly with you to ensure your loans are consolidated and you are qualified into a program that benefits you A refund on our services is not available at this point as our service was completed fully and it was due to loan holder cancellation that the consolidation was not completed Our service manager will contact you directly to confirm the necessary information needed to complete your consolidation Sincerely, USSLS Client Solutions Department
This USSLS Company is a Joke a scam, to put it simply doing business with them is like Paying a company to download ITunes to your computer for free, then paying Apple after the fact for songsDon't be an uniformed consumer, get out of debt by being informed and aware of your situation You DO NOT need to pay Any company to consolidate your federal student loan debt DO NOT PAY for this service, as they literally do nothingAll USSLS has done for me is fill out the electronic application for debt consolidate that exists online for company (GreatLakes)the I already have loans throughWho which by the way is also a poor company to do business withImpersonal, lack in willingness to assist with my inquires, excessive "processing / filling" fees, which is also a total joke