***,We have reviewed your file, listened to your recorded call and reviewed the compliance call Your client agreement clearly identified all aspects of the program and our services were rendered accordingly Our goal is ensure 100% client satisfaction, we've helped over 30,people with document preparation and always strive to meet and exceed expectations.We will issue a refund for our services.Thank youUSSLS Quality Assurance
[redacted] ***, Thank you for making us aware of this situationIt seems as though there was some confusion in which program you were eligible forAs a courtesy of your frustration from dealing with FedLoans, we refunded you $We have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loansSincerely, USSLS Compliance Department
[redacted] ***,Thank you for making us aware of this situationIt seems as though there was some confusion in which program you were eligible forAs a courtesy of your frustration from dealing with FedLoans, we refunded you $We have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the fees.Due to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loans.Sincerely,USSLS Compliance Department
[redacted] We apologize for your misunderstandingWe have reviewed your file, and listened to the phone call and the compliance call where you were made aware of the document preparation services we provide as well as the fees for our service All of our contracted services were completed properly The www.mysupport.help website has not been under construction and is up and runningFor any further questions you may have you can contact our support team on their direct line: 888-415-***USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
[redacted] Due to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
[redacted] ***, We apologize for your misunderstandingWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide as well as the feesThe documents were processed and mailed to the client on 6/2/We have completed all contracted obligations and the documents were indeed prepared and mailed to the client for self submissionAccording to the National Student Loan Database your loans were consolidated on 8/8/Fed loans should have processed this into a revised pay as you earn repayment plan, their failure to do so is not the responsibility of USSLHHowever, our customer service support will be more than happy to assist you in making sure that Fed Loans processes the paperwork and that they have a revised monthly paymentUSSLH does NOT work for the Federal Student Loan ServicersWe are a third party private document preparation company working directly under behalf of the consumers to identify and prepare the necessary documentsTherefore, no refund will be issued as all of the contracted services were rendered and we are willing to help fix Fed Loans errorUSSLH has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLH Compliance Department
[redacted] Thank you for making us aware of this situation, we have forwarded this case to our compliance department to take corrective action on the enrollment center who completed this fileThis file was not enrolled by USSLH, it was via a third party companyDue to our desire for 100% client satisfaction, we will refund your money and hope that you are placed in a program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Sincerely, USSLS Compliance Department
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Mrs. [redacted] , We are sorry for the misunderstanding and confusion. Through our past experience we have found that many people will not qualify for the discharge due to disability and during the time of investigation to qualify, which few are able to fully be discharged, our... clients will face collection calls and damaged credit due to the lengthy process. Consolidation into a $0 payment program is a way to protect yourself from damaged credit, collections and even garnishment from Federal Benefits. Our process is fast and efficient. Your completed packet for execution was received in your mailbox on January 2, only a few days after enrolling. From the time you complete with signature and mail back to the federal processor it takes 30-90 days for the Federal Government to complete your consolidation, on average about 30-45 days. USSLS fully advised you of this in the recorded phone conversation and in our agreement disclosures. January 2, 2015 , 1:35 pm Delivered, In/At Mailbox [redacted] *** ** *** We have fully refunded the $50 charge and removed your file from our active client list. It is our hope that you're able to truly discharge your student loans due to disability and you're not finding yourself in a position many of our clients do, which is a net result of lengthy and often time not approved process to claim permanent disability. Respectfully, USSLS
Hi ***, We have reviewed the recorded conversation you had with our representative During that call he clearly stated that prior to attempting to consolidate your private loans you should be sure your federal loans are in the best position Thus, strengthening your financial profile and decrease your monthly obligation to your federal debt Our representative explained clearly that after your federal consolidation was taken care of, we would then forward you a partner we work with who can evaluate your private loans to see if you qualify Our representative was very clear in his statement that we do not work with private debt and that our part was working to identify which program(s) you qualify for and then completing the necessary steps to qualify you into that federal program Upon review of this complaint we have completed our obligation to the agreement and based on evaluating the phone call USSLS was not misleading We value our brand and the experience of our clients and will refund your service fee, to ensure satisfaction This will be mailed in the form of a check to the address we have on file Please confirm this is the correct address: [redacted] ** ***USA Thank You USSLS Management
[redacted] ,Upon review of your file we have we have fully completed our contracted obligation for document preparation. You executed our client agreement on 7/11/2015,(which is attached) our service department processed all your documents for self submission to consolidate your federal student... loans. You received that packet the prepared documents via USPS Priority Mail on 7/20/2105, see that attached screenshot.USSLS was contracted to complete the documents as of the date those documents were received all our services had been rendered. By choosing you are no longer interested in consolidating, does not mean our services were not rendered. Our service is not the consolidation of your loans, rather as you can see per the client agreement signed by you, it is the preparing of the documents. The documents were prepared and submitted to you on good faith that you would complete the agreed fee schedule, as our company had provided you those services.We cannot refund the amount charged as you're requesting as our services have been fully rendered. We will cancel the remaining balance owed to our company and not forward your agreement for collections.USSLS has helped over 20,000 people effectively manage their student loan debt through our document preparation services. We take pride in our efficient expediting of this process to ensure each client receives their documents as fast as possible. Our money back guarantee protects clients from our error, if our company identifies an unqualified program or our preparation has errors which prevent the client from receiving their results.Thank you,USSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a very generic responseI have canceled the credit card payments and they just send me an email that they are making the attempt to charge the rest of the moneyBelow is the email send by [redacted] today October 20, [redacted] ,-- This email is regarding your student loan consolidation We attempted to charge your service fee payment and the transaction has been declined This could happen for a number of reasons.Invalid InformationBank Error (blocking due to unusual activity)Insufficient FundsDaily Limit ExceededWe need you to contact us to PREVENT your application from CANCELLATION If we are unable to process the service fee your consolidation, with your new estimated payment of $per month will be moved into pending cancellation status.Please contact our service department at 858- [redacted] to make your payment today.Regards, [redacted]
[redacted] ***,We apologize for any misunderstandings that you may have hadWe have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services we provideAll of our contracted services were renderedYour file was cancelled and refunded on 9/22/due to our desire for 100% client satisfactionWe hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
USSLS services have been more than willing to go the extra mile to ensure you understand your loans, the payment plans, and the options you have to save They are committed to you personally, will handle the federal government phone calls that make you wait minutes for someone who can't even answer your questions, and file the complicated paperwork accuratelyThey know what many don't, and will tell you what many won't They have been nothing but professional, courteous, and pleasant to deal with
Dear [redacted] , Unfortunately, there was an error with collections and accounting communicationYour file is marked for a full refundHowever, due to the credit card being cancelled the refund will be issued to you via checkThe check will be issued today via US priority mailWe wish you luck in managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Sincerely, USSLS Compliance Department
[redacted] ,Thank you for making us aware of your challenge Our company provided the servicing and document preparation for the documents related to your federal consolidation The $payment was for our monthly client advantage program to ensure you're placement year after year into the federal programs We have contacted the company who enrolled you into the document services and made them aware of the miscommunication so that other clients are not confused We have initiated a refund for your document preparation fees and the client advantage program This will be sent to the mailing address on file.USSLS has helped 1000's people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
This was not a correct statement from our representative We do not establish your interest rate, it is a weighted average established by the Federal Government Due to this inaccuracy we will be refunding your cost in accordance with our guarantee This has been corrected internally
Hello [redacted] , We have researched this issue and we sincerely apologize for the misunderstandingHowever, we had shipped the packaged on the 14th of September which was three days after your enrollmentThe delivery of the package was confirmed on the 17th (see attachment) of SeptemberDue to our goal for 100% customer satisfaction we will be refunding you the $We wish you success with managing your student loan debt USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours
I was referred to USSLH to process my loan forgiveness paper work. I was told initially that I was going to be charged a one time fee of $99.00. then I was told according to my income and the amount due on my loans that I will be charged an additional $600.00, and this fee was for the duration of the loan forgiveness. Fast forward on December 15, 2015 they took out $199.99 from my account then on the 12/24/15 they took out $39.00 for service fee. I contacted the company got a lot of run around until finally sending an email and a manager returned my call. she was willing to remove the 39 dollars but said I will be on my own and in a year I would need to pay $700 for their service. This caused me to research the company and found out that many customers were also mislead. I would like to have the $230.00 be return to my account. I am not asking for the $99.00 for the initial payment. I called and ask for a refund and was refused a refund because of a document she said I signed. still waiting for a copy. Due to the fact that I was misinformed I would like to get refunded.
Michelle with USSL has been very helpful and knowledgeable regarding working through financial hardship
***,We have reviewed your file, listened to your recorded call and reviewed the compliance call Your client agreement clearly identified all aspects of the program and our services were rendered accordingly Our goal is ensure 100% client satisfaction, we've helped over 30,people with document preparation and always strive to meet and exceed expectations.We will issue a refund for our services.Thank youUSSLS Quality Assurance
[redacted] ***, Thank you for making us aware of this situationIt seems as though there was some confusion in which program you were eligible forAs a courtesy of your frustration from dealing with FedLoans, we refunded you $We have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loansSincerely, USSLS Compliance Department
[redacted] ***,Thank you for making us aware of this situationIt seems as though there was some confusion in which program you were eligible forAs a courtesy of your frustration from dealing with FedLoans, we refunded you $We have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the fees.Due to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loans.Sincerely,USSLS Compliance Department
[redacted] We apologize for your misunderstandingWe have reviewed your file, and listened to the phone call and the compliance call where you were made aware of the document preparation services we provide as well as the fees for our service All of our contracted services were completed properly The www.mysupport.help website has not been under construction and is up and runningFor any further questions you may have you can contact our support team on their direct line: 888-415-***USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
[redacted] Due to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
[redacted] ***, We apologize for your misunderstandingWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide as well as the feesThe documents were processed and mailed to the client on 6/2/We have completed all contracted obligations and the documents were indeed prepared and mailed to the client for self submissionAccording to the National Student Loan Database your loans were consolidated on 8/8/Fed loans should have processed this into a revised pay as you earn repayment plan, their failure to do so is not the responsibility of USSLHHowever, our customer service support will be more than happy to assist you in making sure that Fed Loans processes the paperwork and that they have a revised monthly paymentUSSLH does NOT work for the Federal Student Loan ServicersWe are a third party private document preparation company working directly under behalf of the consumers to identify and prepare the necessary documentsTherefore, no refund will be issued as all of the contracted services were rendered and we are willing to help fix Fed Loans errorUSSLH has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLH Compliance Department
[redacted] Thank you for making us aware of this situation, we have forwarded this case to our compliance department to take corrective action on the enrollment center who completed this fileThis file was not enrolled by USSLH, it was via a third party companyDue to our desire for 100% client satisfaction, we will refund your money and hope that you are placed in a program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of Association for Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Sincerely, USSLS Compliance Department
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Mrs. [redacted] , We are sorry for the misunderstanding and confusion. Through our past experience we have found that many people will not qualify for the discharge due to disability and during the time of investigation to qualify, which few are able to fully be discharged, our... clients will face collection calls and damaged credit due to the lengthy process. Consolidation into a $0 payment program is a way to protect yourself from damaged credit, collections and even garnishment from Federal Benefits. Our process is fast and efficient. Your completed packet for execution was received in your mailbox on January 2, only a few days after enrolling. From the time you complete with signature and mail back to the federal processor it takes 30-90 days for the Federal Government to complete your consolidation, on average about 30-45 days. USSLS fully advised you of this in the recorded phone conversation and in our agreement disclosures. January 2, 2015 , 1:35 pm Delivered, In/At Mailbox [redacted] *** ** *** We have fully refunded the $50 charge and removed your file from our active client list. It is our hope that you're able to truly discharge your student loans due to disability and you're not finding yourself in a position many of our clients do, which is a net result of lengthy and often time not approved process to claim permanent disability. Respectfully, USSLS
Hi ***, We have reviewed the recorded conversation you had with our representative During that call he clearly stated that prior to attempting to consolidate your private loans you should be sure your federal loans are in the best position Thus, strengthening your financial profile and decrease your monthly obligation to your federal debt Our representative explained clearly that after your federal consolidation was taken care of, we would then forward you a partner we work with who can evaluate your private loans to see if you qualify Our representative was very clear in his statement that we do not work with private debt and that our part was working to identify which program(s) you qualify for and then completing the necessary steps to qualify you into that federal program Upon review of this complaint we have completed our obligation to the agreement and based on evaluating the phone call USSLS was not misleading We value our brand and the experience of our clients and will refund your service fee, to ensure satisfaction This will be mailed in the form of a check to the address we have on file Please confirm this is the correct address: [redacted] ** ***USA Thank You USSLS Management
[redacted] ,Upon review of your file we have we have fully completed our contracted obligation for document preparation. You executed our client agreement on 7/11/2015,(which is attached) our service department processed all your documents for self submission to consolidate your federal student... loans. You received that packet the prepared documents via USPS Priority Mail on 7/20/2105, see that attached screenshot.USSLS was contracted to complete the documents as of the date those documents were received all our services had been rendered. By choosing you are no longer interested in consolidating, does not mean our services were not rendered. Our service is not the consolidation of your loans, rather as you can see per the client agreement signed by you, it is the preparing of the documents. The documents were prepared and submitted to you on good faith that you would complete the agreed fee schedule, as our company had provided you those services.We cannot refund the amount charged as you're requesting as our services have been fully rendered. We will cancel the remaining balance owed to our company and not forward your agreement for collections.USSLS has helped over 20,000 people effectively manage their student loan debt through our document preparation services. We take pride in our efficient expediting of this process to ensure each client receives their documents as fast as possible. Our money back guarantee protects clients from our error, if our company identifies an unqualified program or our preparation has errors which prevent the client from receiving their results.Thank you,USSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a very generic responseI have canceled the credit card payments and they just send me an email that they are making the attempt to charge the rest of the moneyBelow is the email send by [redacted] today October 20, [redacted] ,-- This email is regarding your student loan consolidation We attempted to charge your service fee payment and the transaction has been declined This could happen for a number of reasons.Invalid InformationBank Error (blocking due to unusual activity)Insufficient FundsDaily Limit ExceededWe need you to contact us to PREVENT your application from CANCELLATION If we are unable to process the service fee your consolidation, with your new estimated payment of $per month will be moved into pending cancellation status.Please contact our service department at 858- [redacted] to make your payment today.Regards, [redacted]
[redacted] ***,We apologize for any misunderstandings that you may have hadWe have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services we provideAll of our contracted services were renderedYour file was cancelled and refunded on 9/22/due to our desire for 100% client satisfactionWe hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
USSLS services have been more than willing to go the extra mile to ensure you understand your loans, the payment plans, and the options you have to save They are committed to you personally, will handle the federal government phone calls that make you wait minutes for someone who can't even answer your questions, and file the complicated paperwork accuratelyThey know what many don't, and will tell you what many won't They have been nothing but professional, courteous, and pleasant to deal with
Dear [redacted] , Unfortunately, there was an error with collections and accounting communicationYour file is marked for a full refundHowever, due to the credit card being cancelled the refund will be issued to you via checkThe check will be issued today via US priority mailWe wish you luck in managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Sincerely, USSLS Compliance Department
[redacted] ,Thank you for making us aware of your challenge Our company provided the servicing and document preparation for the documents related to your federal consolidation The $payment was for our monthly client advantage program to ensure you're placement year after year into the federal programs We have contacted the company who enrolled you into the document services and made them aware of the miscommunication so that other clients are not confused We have initiated a refund for your document preparation fees and the client advantage program This will be sent to the mailing address on file.USSLS has helped 1000's people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
This was not a correct statement from our representative We do not establish your interest rate, it is a weighted average established by the Federal Government Due to this inaccuracy we will be refunding your cost in accordance with our guarantee This has been corrected internally
Hello [redacted] , We have researched this issue and we sincerely apologize for the misunderstandingHowever, we had shipped the packaged on the 14th of September which was three days after your enrollmentThe delivery of the package was confirmed on the 17th (see attachment) of SeptemberDue to our goal for 100% customer satisfaction we will be refunding you the $We wish you success with managing your student loan debt USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours
I was referred to USSLH to process my loan forgiveness paper work. I was told initially that I was going to be charged a one time fee of $99.00. then I was told according to my income and the amount due on my loans that I will be charged an additional $600.00, and this fee was for the duration of the loan forgiveness. Fast forward on December 15, 2015 they took out $199.99 from my account then on the 12/24/15 they took out $39.00 for service fee. I contacted the company got a lot of run around until finally sending an email and a manager returned my call. she was willing to remove the 39 dollars but said I will be on my own and in a year I would need to pay $700 for their service. This caused me to research the company and found out that many customers were also mislead. I would like to have the $230.00 be return to my account. I am not asking for the $99.00 for the initial payment. I called and ask for a refund and was refused a refund because of a document she said I signed. still waiting for a copy. Due to the fact that I was misinformed I would like to get refunded.