I found out about USSLS via Facebook and I gave them a call to see what they had to offer or to sayEver since I graduated I have been looking for and asking about someone who can tell me what is available and what I can do to make my student loan experience as enjoyable as I can and as affordable as I canThis company, more specifically [redacted] and [redacted] ***, have done just thatThey were ready and willing to help with positive attitudes and kind wordsThey were respectful and explained the information to me in a way that the public would understand They also helped me through a tough mix up with consolidation [redacted] was on the phone with me for 3+ hours over a two day span and helped me to figure out what had happenedIt was incredible and I feel so good now that everything is figured outIt would not have happened unless I had called this company I highly recommend using this company!
[redacted] ***, We apologize for any misunderstandings that you may have hadWe have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services we provideAll of our contracted services were renderedYour file was cancelled and refunded on 9/22/due to our desire for 100% client satisfactionWe hope that you're placed in the program that best fits your needs today and in the future USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will keep you posted Regards, [redacted]
[redacted] ,Thank you for making us aware of this situationWe apologize for your misunderstanding you may have had during your enrollmentWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
[redacted] , Thank you for expressing your concerns to us, although it is unfortunate that you feel this wayOur processing center has reviewed your file and found that you have spoken to multiple enrollment representatives and they advised you that your packet would be mailed out 8/29/Once it was mailed out you should have received it within to business daysYour USPS tracking # [redacted] shows that it was delivered to the address that you requested it be delivered to Per our client agreement and our third party compliance call, our contracted services were for the document preparation for your qualified federal student loan consolidationUpon mailing your completed documents to your new loan service company, your loans will be consolidated and you will qualify for the revised pay as you earn programAfter payments of $0.00, whatever is left will then be forgivenContractually, all of our services have been rendered in full completion Please contact our service team at 442-232-if you have any further questions or if you need us to resend you your documents Sincerely, USSLS Compliance Deprtment
[redacted] ,Thank you for informing us of your challenge We have addressed the situation to ensure there is not a break down of communication To clarify, our organization has helped over 18,people identify which federal loan programs they may qualify for and then complete the necessary documents to assist them in their placement into these programs We are not the company who "holds the loan", however, the services rendered will place you into the appropriate consolidation or program of benefit, upon self submission of the document packet mailed to you You would simply need to execute your signature where noted and include the appropriate documentation based on your program.We've mailed your completed documents on 5/11, less then a week from our services being rendered We've initiated the refund process for your account If you sign and submit the documents you will be placed into the quoted program and receive the benefits identified.USSLS has helped over 18,people with their document preparation and program identification and we have 100's of positive third party reviews on the services providedWe take pride in ensuring each client is fully satisfied and taken care during the process and beyond.Thank you
[redacted] , Thank you for expressing your concern We take all complaints and accusations of misinformation to the consumer very seriously After review of this complaint and of your file we have found that all disclosures were properly addressed during your free consultation and during your client on boarding In addition, all work was fully rendered within three days from your enrollment and the completed package was delivered to your residence within days, see attached usps confirmation The package had simple instructions, sign where notated, included proof of income (if required), place signed documents back into the pre-addressed envelope and send to the new service providerWe have attached the necessary documents to this response to confirm the allegations made towards our company were not warrantedYour completed signed agreement Page one, Paragraph one - we are not the government, we're providing these services for a fee and our service is document preparationPage four - stand alone disclosure page, outlining you may choose to do these services on your own and payment to USSLS is not going towards balance of loan Page six - monthly client advantage program explanation of services and ongoing benefits, including all yearly re-qualifications and support needsPage nine - a summary of the benefits of the client advantage program We've attached our third party compliance call, which restates all the items listed in the disclosures our representatives gave you and that in the signed agreement This call is you stating you understand all these items and this has been explained to youConfirmation of delivery of our services within days of enrollment, prior to ever charging the document preparation fee After this service was rendered, the signing and mailing of that packet to the new service provider is something you're responsible for and out of our control USSLS has successfully assisted over 20,people identify and prepare the documents for qualified federal student loan programs We have further given over 250,free consultations helping consumers know their options, regardless of their enrollment with our services We take pride in proper disclosure and consumer awareness After review of this file, USSLS fully rendered all services in a manner that was efficient and complete In addition, USSLS did everything in our power to ensure you had full disclosure and understanding of our servicesRevdex.com, It is our request that this allegation of misleading and failing to educate the consumer be REMOVED from our Revdex.com profile We cannot control allegations, we can only control the processes we put in place to ensure all consumers are protected and aware of the service our company is providingOut of good faith to the consumer we will refund the service fee rendered and request that these allegations be removed based upon the overwhelming proof that we did indeed inform the consumer of all and what was accused of us was not accurateThank you USSLS Compliance Department
I found out about USSLS via Facebook and I gave them a call to see what they had to offer or to sayEver since I graduated I have been looking for and asking about someone who can tell me what is available and what I can do to make my student loan experience as enjoyable as I can and as affordable as I canThis company, more specifically [redacted] and [redacted] ***, have done just thatThey were ready and willing to help with positive attitudes and kind wordsThey were respectful and explained the information to me in a way that the public would understand They also helped me through a tough mix up with consolidation [redacted] was on the phone with me for 3+ hours over a two day span and helped me to figure out what had happenedIt was incredible and I feel so good now that everything is figured outIt would not have happened unless I had called this company I highly recommend using this company!
[redacted] ***, We apologize for any misunderstandings that you may have hadWe have reviewed your file and have also listened to the phone call and compliance call where you were made aware of the document preparation services we provideAll of our contracted services were renderedYour file was cancelled and refunded on 9/22/due to our desire for 100% client satisfactionWe hope that you're placed in the program that best fits your needs today and in the future USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will keep you posted Regards, [redacted]
[redacted] ,Thank you for making us aware of this situationWe apologize for your misunderstanding you may have had during your enrollmentWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
[redacted] , Thank you for expressing your concerns to us, although it is unfortunate that you feel this wayOur processing center has reviewed your file and found that you have spoken to multiple enrollment representatives and they advised you that your packet would be mailed out 8/29/Once it was mailed out you should have received it within to business daysYour USPS tracking # [redacted] shows that it was delivered to the address that you requested it be delivered to Per our client agreement and our third party compliance call, our contracted services were for the document preparation for your qualified federal student loan consolidationUpon mailing your completed documents to your new loan service company, your loans will be consolidated and you will qualify for the revised pay as you earn programAfter payments of $0.00, whatever is left will then be forgivenContractually, all of our services have been rendered in full completion Please contact our service team at 442-232-if you have any further questions or if you need us to resend you your documents Sincerely, USSLS Compliance Deprtment
[redacted] ,Thank you for informing us of your challenge We have addressed the situation to ensure there is not a break down of communication To clarify, our organization has helped over 18,people identify which federal loan programs they may qualify for and then complete the necessary documents to assist them in their placement into these programs We are not the company who "holds the loan", however, the services rendered will place you into the appropriate consolidation or program of benefit, upon self submission of the document packet mailed to you You would simply need to execute your signature where noted and include the appropriate documentation based on your program.We've mailed your completed documents on 5/11, less then a week from our services being rendered We've initiated the refund process for your account If you sign and submit the documents you will be placed into the quoted program and receive the benefits identified.USSLS has helped over 18,people with their document preparation and program identification and we have 100's of positive third party reviews on the services providedWe take pride in ensuring each client is fully satisfied and taken care during the process and beyond.Thank you
[redacted] , Thank you for expressing your concern We take all complaints and accusations of misinformation to the consumer very seriously After review of this complaint and of your file we have found that all disclosures were properly addressed during your free consultation and during your client on boarding In addition, all work was fully rendered within three days from your enrollment and the completed package was delivered to your residence within days, see attached usps confirmation The package had simple instructions, sign where notated, included proof of income (if required), place signed documents back into the pre-addressed envelope and send to the new service providerWe have attached the necessary documents to this response to confirm the allegations made towards our company were not warrantedYour completed signed agreement Page one, Paragraph one - we are not the government, we're providing these services for a fee and our service is document preparationPage four - stand alone disclosure page, outlining you may choose to do these services on your own and payment to USSLS is not going towards balance of loan Page six - monthly client advantage program explanation of services and ongoing benefits, including all yearly re-qualifications and support needsPage nine - a summary of the benefits of the client advantage program We've attached our third party compliance call, which restates all the items listed in the disclosures our representatives gave you and that in the signed agreement This call is you stating you understand all these items and this has been explained to youConfirmation of delivery of our services within days of enrollment, prior to ever charging the document preparation fee After this service was rendered, the signing and mailing of that packet to the new service provider is something you're responsible for and out of our control USSLS has successfully assisted over 20,people identify and prepare the documents for qualified federal student loan programs We have further given over 250,free consultations helping consumers know their options, regardless of their enrollment with our services We take pride in proper disclosure and consumer awareness After review of this file, USSLS fully rendered all services in a manner that was efficient and complete In addition, USSLS did everything in our power to ensure you had full disclosure and understanding of our servicesRevdex.com, It is our request that this allegation of misleading and failing to educate the consumer be REMOVED from our Revdex.com profile We cannot control allegations, we can only control the processes we put in place to ensure all consumers are protected and aware of the service our company is providingOut of good faith to the consumer we will refund the service fee rendered and request that these allegations be removed based upon the overwhelming proof that we did indeed inform the consumer of all and what was accused of us was not accurateThank you USSLS Compliance Department
Very efficient and effective manner in which my case was handledVery professional