Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have never received paperwork from USSLSI was continuously charged from 08/- 03/I am requesting a refund of $I do not want to do business with USSLS, so the insistence on sending paperwork now is denied Regards, [redacted]
In May I completed a Masters in Leadership from Cornerstone UniversityA month before graduating from seminary I was worried about my previous student loan debt at Michigan State University 2000'and Cambridge College 2004'While in undergrad I was on partial scholarship and qualified for a program to pay for most of my debtEven with scholarships I still carried a large student loan balanceI began researching student loan cancellation programs and contacted a friend of mine named Lori Mead USSLSShe was an angel sent from heavenShe told me with all the things I have done as an educator, coach and minister I qualified for a program that would substantially reduce my student loans by 90% I went from paying $a month to now currently paying $a month over a ten year periodWhich is a total of $which can be paid off faster than ten yearsThis number is a mere fraction to what I previously owedIf you are in debt with Sallie mae or any bank for student loan debt and you feel that you deserve to be debt freeOr you know someone that needs help USSLS can change your financial future
Hello [redacted] ,We have researched this issue and we sincerely apologize for the misunderstandingHowever, we had shipped the packaged on the 14th of September which was three days after your enrollmentThe delivery of the package was confirmed on the 17th (see attachment) of September Due to our goal for 100% customer satisfaction we will be refunding you the $We wish you success with managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours
Hello [redacted] ,Thank you for bringing this service challenge to our attentionWe have reviewed your file, your client agreement for document processing was received on April 8, Your file was then forwarded to our service department, which is not another company, and was mailed via priority mail on April 23, Per your client agreement which is attached, our company was contracted to identify the federal program that most benefits you and prepare the documents for your self submissionUpon submission of the prepared paperwork your consolidation should have been processed and you should have been placed into an income base repayment with an estimated payment of $This was not a guarantee and is subject to change based upon the income proof you provided when you submitted your paperworkOur company is a private document preparation company that helps borrowers with federal student loan debt prepare the documents for federal consolidation programsNo different than H&R Block is a private tax prepare helping consumers file their taxesThis is the first our department has heard about your challengesWe have a designated support portal for all client needs and have no record of a support ticket open for youUnfortunately, our company switched phone systems and [redacted] 's number was lost during that transitionShe is a senior representative and still here with us.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours.Sincerely,USSLS Compliance Department
[redacted] We have researched your file and listened to the recorded call to make sure our representative didn't misrepresent the federal programThe representative clearly stated that your program had a maximum duration of months and after the remaining balance would be forgiven We have assisted over 30,clients with document preparation services and strive to ensure complete consumer satisfactionWe will refund the fees paid and wish you luck in your futureUSSLS Quality Assurance Department
[redacted] , Thank you for making us aware of this situationWe apologize for your misunderstanding you may have had during your enrollmentWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
This consumer was enrolled by an affiliate to USSLS, studentloansvcs We have no record of what the enrollment company said or didn't sayHowever, the consumer went through compliance where she was notified that she is not enrolling with the government, she is enrolling into third party service and there is no affiliate with the government Additionally, during the compliance call, she was made aware all fees were for document preparation and would not be applied to her student loan balance USPS tracking shows the documents were delivered and accepted by the client.StudentLoanSVCS who collected the fees are not in business The consumer will be given a refund from their reserve account they had with USSLS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you so much for the quick response Regards, [redacted]
[redacted] ,We have researched your file and listened to the recorded call to make sure our representative didn't misrepresent the federal programThe representative clearly stated that your program had a maximum duration of months and after the remaining balance would be forgiven We have assisted over 30,clients with document preparation services and strive to ensure complete consumer satisfaction.We will refund the fees paid and wish you luck in your future.USSLS Quality Assurance Department
This file was researched immediately upon notification USSLS contacted client on 3/30/and refunded their document preparation fees The US Postal Office, lost the package that was sent to PR, USSLS offered to complete the documents and resend at no charge The client received the refund on 4/6/by check mailed priority mail to PRSee the confirmation below
In review of this file and the recordings we found that the client was told after the loans were removed from the bankruptcy and the NSLDS reflected the removal, the documents would be filed A letter from the bankruptcy attorney would not suffice as the DOE would reject the consolidation due to loan status We have refunded this client to appease their request
[redacted] ,We will refund you due to our desire for 100% client satisfactionYou will see the refund in your account within the next 3-business daysWe hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
***, We have reviewed your file and there seems to be a breakdown of communication In review of your file, our document preparation services were completed and you were placed into a federal consolidation on 7/24/ Your monthly payment was not adjusted due toe Fed Loans not processing your proof of income Our service department instructed that you to fax your proof of income to Fed Loan Servicing, not our service departmentDue to this, Fed Loans didn't receive the necessary documents from you We will have our service department connect with you to ensure your proof of income is processed and your monthly payment reflects it We as a company want to ensure that all of our clients are happy with our service and that is why we currently have over 30,active clientsOut of courtesy, what we can do for you is still keep your file processed but you will still receive a full refund of the $I hope this gives you the peace of mind that you are looking for and in the future you can still utilize us as an advocate if you have any question Thank you USSLS Quality Assurance Department
*** We have reviewed your file, listened to your recorded call and reviewed the compliance call Your client agreement clearly identified all aspects of the program and our services were rendered accordingly Our goal is ensure 100% client satisfaction, we've helped over 30,people with document preparation and always strive to meet and exceed expectationsWe will issue a refund for our servicesThank you USSLS Quality Assurance
I was contacted by this company last year after reading about them on FacebookThey went through the qualifying questions on my student loan debt and what my circumstances were at the timeThey were able to put me in a program that gave me financial relief the first yearWhen it came time to recertify Michelle Rose who was handling my account from the beginning was able to get me into a different plan based on my increase in incomeI have been very satisfied with the service and professionalism that I have experienced with US Student Loan Services
Mr [redacted] ,Thank you for your inquiry into our company regarding the document preparation services that were provided for you. We have reviewed the recorded phone call with Sam and are a little confused regarding your complaint? During this phone conversation Sam explained the process,... that we’d be preparing the documents and you’d be signing and self submitting them to the government for your consolidation. You were not binding yourself to a consolidation with us, rather we were completing the paperwork for you. During this call you completed a third party compliance call to ensure you fully understood the program.Additionally, you spoke with our billing department to rearrange your payment dates so they would be more affordable. (Note at this time all of our services were rendered, we were working with you to make sure you were not impacted financially).On 6/23/2105, two months after our services were rendered, you submitted a question to our service department, we reached out twice and had no response from you. We do understand that at times consumers can be confused in the process and with the goal of complete client satisfaction, we will be issuing a refund for the amount paid, which was $377 and mailing a check to the address we have on file.Thank you [redacted] Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] , we have received a complaint regarding our interaction with you on 8/12/ Thank you for your response to our customer service interaction with you We have fully reviewed the minute phone call you had with our representative During that phone call our representative spent time with you to understand all the benefits you could receive if you enrolled into a federal consolidation programDuring this call, she made it known that our company was a third party private document preparation company, which prepares the documents for the consumer self submission We are not a loan provider, loan service company, nor do we forgive the loans We are very similar to a tax preparer, working on your behalf to identify the programs that provide the best value and then for a fee complete the documentsDuring the phone call our representative asked if you had created your FSA ID to be able to confirm your loan types and balancesIt was revealed that you have not, she asked, with your permission I can walk you through your FSA ID set up and then walked you through that process We have added another step in our process to ensure our potential clients understand we are, with their permission, helping them create their ID if they do not want to do it themselvesSince you did not become a client after our assistance, your private information was purged from the system the only information retained is your name, your email and your phone numberAt this time we have no other information in our system and thank you for making us aware of your interaction with our companyIf you have any questions please do not hesitate to contact us [redacted] Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have never received paperwork from USSLSI was continuously charged from 08/- 03/I am requesting a refund of $I do not want to do business with USSLS, so the insistence on sending paperwork now is denied Regards, [redacted]
In May I completed a Masters in Leadership from Cornerstone UniversityA month before graduating from seminary I was worried about my previous student loan debt at Michigan State University 2000'and Cambridge College 2004'While in undergrad I was on partial scholarship and qualified for a program to pay for most of my debtEven with scholarships I still carried a large student loan balanceI began researching student loan cancellation programs and contacted a friend of mine named Lori Mead USSLSShe was an angel sent from heavenShe told me with all the things I have done as an educator, coach and minister I qualified for a program that would substantially reduce my student loans by 90% I went from paying $a month to now currently paying $a month over a ten year periodWhich is a total of $which can be paid off faster than ten yearsThis number is a mere fraction to what I previously owedIf you are in debt with Sallie mae or any bank for student loan debt and you feel that you deserve to be debt freeOr you know someone that needs help USSLS can change your financial future
Hello [redacted] ,We have researched this issue and we sincerely apologize for the misunderstandingHowever, we had shipped the packaged on the 14th of September which was three days after your enrollmentThe delivery of the package was confirmed on the 17th (see attachment) of September Due to our goal for 100% customer satisfaction we will be refunding you the $We wish you success with managing your student loan debtUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours
Hello [redacted] ,Thank you for bringing this service challenge to our attentionWe have reviewed your file, your client agreement for document processing was received on April 8, Your file was then forwarded to our service department, which is not another company, and was mailed via priority mail on April 23, Per your client agreement which is attached, our company was contracted to identify the federal program that most benefits you and prepare the documents for your self submissionUpon submission of the prepared paperwork your consolidation should have been processed and you should have been placed into an income base repayment with an estimated payment of $This was not a guarantee and is subject to change based upon the income proof you provided when you submitted your paperworkOur company is a private document preparation company that helps borrowers with federal student loan debt prepare the documents for federal consolidation programsNo different than H&R Block is a private tax prepare helping consumers file their taxesThis is the first our department has heard about your challengesWe have a designated support portal for all client needs and have no record of a support ticket open for youUnfortunately, our company switched phone systems and [redacted] 's number was lost during that transitionShe is a senior representative and still here with us.USSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines Your refund should process within hours.Sincerely,USSLS Compliance Department
[redacted] We have researched your file and listened to the recorded call to make sure our representative didn't misrepresent the federal programThe representative clearly stated that your program had a maximum duration of months and after the remaining balance would be forgiven We have assisted over 30,clients with document preparation services and strive to ensure complete consumer satisfactionWe will refund the fees paid and wish you luck in your futureUSSLS Quality Assurance Department
[redacted] , Thank you for making us aware of this situationWe apologize for your misunderstanding you may have had during your enrollmentWe have reviewed your file and have also listened to the phone call and the compliance call where you were made aware of the document preparation services we provide and the feesDue to our desire for 100% client satisfaction we will refund your money and hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelinesSincerely, USSLS Compliance Department
This consumer was enrolled by an affiliate to USSLS, studentloansvcs We have no record of what the enrollment company said or didn't sayHowever, the consumer went through compliance where she was notified that she is not enrolling with the government, she is enrolling into third party service and there is no affiliate with the government Additionally, during the compliance call, she was made aware all fees were for document preparation and would not be applied to her student loan balance USPS tracking shows the documents were delivered and accepted by the client.StudentLoanSVCS who collected the fees are not in business The consumer will be given a refund from their reserve account they had with USSLS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you so much for the quick response Regards, [redacted]
Hello, I have yet to receive a refund for this claim Can you provide a status update! It's been over a month since the case was closed Thank you!
[redacted] ,We have researched your file and listened to the recorded call to make sure our representative didn't misrepresent the federal programThe representative clearly stated that your program had a maximum duration of months and after the remaining balance would be forgiven We have assisted over 30,clients with document preparation services and strive to ensure complete consumer satisfaction.We will refund the fees paid and wish you luck in your future.USSLS Quality Assurance Department
This file was researched immediately upon notification USSLS contacted client on 3/30/and refunded their document preparation fees The US Postal Office, lost the package that was sent to PR, USSLS offered to complete the documents and resend at no charge The client received the refund on 4/6/by check mailed priority mail to PRSee the confirmation below
In review of this file and the recordings we found that the client was told after the loans were removed from the bankruptcy and the NSLDS reflected the removal, the documents would be filed A letter from the bankruptcy attorney would not suffice as the DOE would reject the consolidation due to loan status We have refunded this client to appease their request
[redacted] ,We will refund you due to our desire for 100% client satisfactionYou will see the refund in your account within the next 3-business daysWe hope that you're placed in the program that best fits your needs today and in the futureUSSLS has helped over 30,people with their student loan document preparation and the ownership sits on the board of the Association For Student Loan Relief, helping lead the industry with standards of practice and consumer service guidelines.Sincerely,USSLS Compliance Department
***, We have reviewed your file and there seems to be a breakdown of communication In review of your file, our document preparation services were completed and you were placed into a federal consolidation on 7/24/ Your monthly payment was not adjusted due toe Fed Loans not processing your proof of income Our service department instructed that you to fax your proof of income to Fed Loan Servicing, not our service departmentDue to this, Fed Loans didn't receive the necessary documents from you We will have our service department connect with you to ensure your proof of income is processed and your monthly payment reflects it We as a company want to ensure that all of our clients are happy with our service and that is why we currently have over 30,active clientsOut of courtesy, what we can do for you is still keep your file processed but you will still receive a full refund of the $I hope this gives you the peace of mind that you are looking for and in the future you can still utilize us as an advocate if you have any question Thank you USSLS Quality Assurance Department
*** We have reviewed your file, listened to your recorded call and reviewed the compliance call Your client agreement clearly identified all aspects of the program and our services were rendered accordingly Our goal is ensure 100% client satisfaction, we've helped over 30,people with document preparation and always strive to meet and exceed expectationsWe will issue a refund for our servicesThank you USSLS Quality Assurance
I was contacted by this company last year after reading about them on FacebookThey went through the qualifying questions on my student loan debt and what my circumstances were at the timeThey were able to put me in a program that gave me financial relief the first yearWhen it came time to recertify Michelle Rose who was handling my account from the beginning was able to get me into a different plan based on my increase in incomeI have been very satisfied with the service and professionalism that I have experienced with US Student Loan Services
Mr [redacted] ,Thank you for your inquiry into our company regarding the document preparation services that were provided for you. We have reviewed the recorded phone call with Sam and are a little confused regarding your complaint? During this phone conversation Sam explained the process,... that we’d be preparing the documents and you’d be signing and self submitting them to the government for your consolidation. You were not binding yourself to a consolidation with us, rather we were completing the paperwork for you. During this call you completed a third party compliance call to ensure you fully understood the program.Additionally, you spoke with our billing department to rearrange your payment dates so they would be more affordable. (Note at this time all of our services were rendered, we were working with you to make sure you were not impacted financially).On 6/23/2105, two months after our services were rendered, you submitted a question to our service department, we reached out twice and had no response from you. We do understand that at times consumers can be confused in the process and with the goal of complete client satisfaction, we will be issuing a refund for the amount paid, which was $377 and mailing a check to the address we have on file.Thank you [redacted] Compliance
I appreciate all the help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Ms [redacted] , we have received a complaint regarding our interaction with you on 8/12/ Thank you for your response to our customer service interaction with you We have fully reviewed the minute phone call you had with our representative During that phone call our representative spent time with you to understand all the benefits you could receive if you enrolled into a federal consolidation programDuring this call, she made it known that our company was a third party private document preparation company, which prepares the documents for the consumer self submission We are not a loan provider, loan service company, nor do we forgive the loans We are very similar to a tax preparer, working on your behalf to identify the programs that provide the best value and then for a fee complete the documentsDuring the phone call our representative asked if you had created your FSA ID to be able to confirm your loan types and balancesIt was revealed that you have not, she asked, with your permission I can walk you through your FSA ID set up and then walked you through that process We have added another step in our process to ensure our potential clients understand we are, with their permission, helping them create their ID if they do not want to do it themselvesSince you did not become a client after our assistance, your private information was purged from the system the only information retained is your name, your email and your phone numberAt this time we have no other information in our system and thank you for making us aware of your interaction with our companyIf you have any questions please do not hesitate to contact us [redacted] Compliance