USAA

February 3, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: Our records confirm that you filed an inquiry with the Georgia Department of Insurance (DOI). We will respond to the Georgia DOI accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

November 17, 2014
[redacted] Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding a homeowners insurance claim.
Our records confirm that you filed an inquiry with the Georgia Department of Insurance. We responded to the Georgia Department of...

Insurance on November 5, 2014.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

December 16, 2015Ms. [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding the emails you received.Thank you for taking the time to speak with me about your concerns.  After you provided copies of the emails to me, it was determined they were not...

sent by USAA.  I confirmed that you do not have any accounts with USAA. I appreciate you allowing us to reply to you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I thought USAA is going to reach out to the TrueCar team and see if they can help out? Closing a case with no resolution is not acceptable. I was sold a car that was in a multiple accidents. And the dealer nor USAA taking responsibility.if this can not be resolved then I'd like to keep this complaint for others to see, and bee aware of such scam 
Regards,
[redacted]

May 23, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your service experience.
Thank you for speaking with [redacted], of our staff, who explained your deductibles and the reason why the homeowner’s insurance...

refund was sent to the mortgage company. If you have additional questions, Ms [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 29, 2015
Mr. [redacted]. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Thank you for taking the time to speak with [redacted], of our staff, about your claim, and I understand she was able to address...

your concerns.  Should you have any additional questions, Ms. [redacted] remains available to assist you.
We appreciate the opportunity to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address the company's lack of complliance in replacing/reimbursing my personal property that did not return to its pre-fire condition, as per the language within our policy. Trying to minimize our loss in order to gain revenue for the company is unethical and in accordance with our policy illegal. This process has been ongoing for 5 months, andthe responses we have received from [redacted] and [redacted] have been void of any apparent need to assist a decade long customer. When this process has been completed we will change insurance carriers, and I will speak out against the deplorable services conducted by this organization who claims to support the military and veterans who have served.Recently I have viewed many complpaints about USAA and feel that there ma be the opportunity to pursue a class action suit against the company for acting in bad faith on behalf of their customers. This has certainly proven to be a bad faith situation for me and my family.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
USAA did not fully compensate me for my loss due to the high dollar repairs made in the last year. Instead they increased the value of my car to an acceptable level claiming the $700 increase compensated the $2000+ paid in tires and suspension work. The agents claimed that no insurance company adds receipt value for repairs to the market value. Once I refuted their statement with first hand experience that 2 other national companies did in fact add receipt totals to market values for total loss claims, they had no comment. I have accepted the payment offered, but I hope I never have to deal with their insurance company again. This was a very disappointing experience, especially since the accident was in no way my fault which was never in question.Thank you for making this happen as quickly as you did. I was getting no where with my questions and requests without your help.
Regards,
[redacted]

July 28, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the payment of your automobile claim and policy premium refund. We regret any frustration or inconvenience you may have experienced as a result of this...

matter.
Unfortunately, [redacted], of our claims staff, was unsuccessful in her attempts to contact you to discuss your concerns; however, our records indicate that payment for the total Loss of your vehicle was issued June 26, 2017. Should you wish to discuss your claim further, Ms. [redacted] remains available to assist you.
Thank you for speaking with [redacted], of our insurance staff, regarding your policy premium refund. As Ms. [redacted] explained, refunds from the insurance policy are refunded to the policyholder. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA has failed to send the requested documents that was requested via certified mail over 4 weeks ago.  I requested copies of the complete investigation along with all notes from the account to include any video that was obtained.  Nothing but statements that were not requested was sent.  If after my review I agree I will consider the matter closed but not until I recieve my requested documents.
Regards,
[redacted]-[redacted]

August 29, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the appraisal of your 2007 Toyota Camry Solara Convertible, and I regret the frustration this situation caused you.
Thank you for speaking with [redacted],...

of our staff, who addressed your concerns. If you have any additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

August 17, 2016
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your diminution in value (DIV) claim.
Thank you for speaking with [redacted], of our staff, who looked into your concerns. As he explained, a subsequent review of your DIV...

claim was conducted, and a revised amount of $155.83 was determined. While we understand that this is not the outcome you were expecting, we are confident that the correct decision has been made.
Thank you for allowing us the opportunity to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  You have no evidents, the bank has made a error and posted funds under wrong name, that is why funds remain in the account.
Regards,
[redacted]

January 9, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your auto glass loss.
We regret any frustration you experienced when you called to report the loss. Unfortunately, we were unable to reach you and would like the...

opportunity to discuss this matter further. We ask that you contact [redacted], of our staff, at [redacted]) or ([redacted], Extension [redacted], at your earliest convenience.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 29, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile claim, and I regret any frustration this situation caused you. Due to privacy laws in your state [redacted], of our staff reached out to you...

directly to address your concerns.  Should you wish to discuss the matter further, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

June 8, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]   I am responding to your second submission regarding your December 2, 2016, automobile claim.   We responded to your complaint on May 15, 2017.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

June 22, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your online access, and we regret any inconvenience and frustration this matter may have caused you. According to the USA PATRIOT Act, “All financial institutions are required by...

law, to obtain, verify, and record information that identifies each customer who opens an account with that financial institution and in certain other circumstances.” Thank you for speaking with [redacted], of our staff, who obtained the required information to verify your identity. On June 15, 2016, she confirmed your account access was restored and an enhanced level of protection was enabled for your security. We appreciate you allowing us to reply to you. Sincerely, [redacted]

September 13, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your August 16, 2012, automobile claim.
We responded to your complaint on August 18, 2016, and as we indicated in our letter, the appropriate documents were mailed to you on August 11, 2016. The adjuster has left you several voicemails and has mailed a letter to your address of record, as recent as September 8, 2016, reiterating our position.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

December 18, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]I am responding to your submission regarding your automobile claims.  We regret any inconvenience you experienced, and your feedback was shared appropriately as we are always seeking ways to...

improve how we do business.Thank you for speaking with [redacted], of our staff, who explained why a payment was not issued for the damage to the rental car.  As she advised, you may submit an invoice for the towing expense of your vehicle to be reviewed for reimbursement.  If you have additional questions, Ms. [redacted] remains available to assist you.  I appreciate you allowing us to reply to you.  Sincerely,[redacted]

May 23, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your renters claim and your recent quote for homeowners insurance.
 
Thank you for speaking with [redacted], of our staff, about your...

concerns.  I understand that Mr. [redacted] reviewed the insurance quote and explained the factors affecting the proposed rate. If you have additional questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 [redacted]