USAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
USAA did not fully compensate me for my loss due to the high dollar repairs made in the last year. Instead they increased the value of my car to an acceptable level claiming the $700 increase compensated the $2000+ paid in tires and suspension work. The agents claimed that no insurance company adds receipt value for repairs to the market value. Once I refuted their statement with first hand experience that 2 other national companies did in fact add receipt totals to market values for total loss claims, they had no comment. I have accepted the payment offered, but I hope I never have to deal with their insurance company again. This was a very disappointing experience, especially since the accident was in no way my fault which was never in question.Thank you for making this happen as quickly as you did. I was getting no where with my questions and requests without your help.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address the company's lack of complliance in replacing/reimbursing my personal property that did not return to its pre-fire condition, as per the language within our policy. Trying to minimize our loss in order to gain revenue for the company is unethical and in accordance with our policy illegal. This process has been ongoing for 5 months, andthe responses we have received from [redacted] and [redacted] have been void of any apparent need to assist a decade long customer. When this process has been completed we will change insurance carriers, and I will speak out against the deplorable services conducted by this organization who claims to support the military and veterans who have served.Recently I have viewed many complpaints about USAA and feel that there ma be the opportunity to pursue a class action suit against the company for acting in bad faith on behalf of their customers. This has certainly proven to be a bad faith situation for me and my family.
Regards,
[redacted]

August 17, 2016
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your diminution in value (DIV) claim.
Thank you for speaking with [redacted], of our staff, who looked into your concerns. As he explained, a subsequent review of your DIV...

claim was conducted, and a revised amount of $155.83 was determined. While we understand that this is not the outcome you were expecting, we are confident that the correct decision has been made.
Thank you for allowing us the opportunity to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA has failed to send the requested documents that was requested via certified mail over 4 weeks ago.  I requested copies of the complete investigation along with all notes from the account to include any video that was obtained.  Nothing but statements that were not requested was sent.  If after my review I agree I will consider the matter closed but not until I recieve my requested documents.
Regards,
[redacted]-[redacted]

December 29, 2015
Mr. [redacted]. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Thank you for taking the time to speak with [redacted], of our staff, about your claim, and I understand she was able to address...

your concerns.  Should you have any additional questions, Ms. [redacted] remains available to assist you.
We appreciate the opportunity to reply to you. 
Sincerely,
[redacted]

August 29, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the appraisal of your 2007 Toyota Camry Solara Convertible, and I regret the frustration this situation caused you.
Thank you for speaking with [redacted],...

of our staff, who addressed your concerns. If you have any additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

May 23, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your service experience.
Thank you for speaking with [redacted], of our staff, who explained your deductibles and the reason why the homeowner’s insurance...

refund was sent to the mortgage company. If you have additional questions, Ms [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I thought USAA is going to reach out to the TrueCar team and see if they can help out? Closing a case with no resolution is not acceptable. I was sold a car that was in a multiple accidents. And the dealer nor USAA taking responsibility.if this can not be resolved then I'd like to keep this complaint for others to see, and bee aware of such scam 
Regards,
[redacted]

July 28, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the payment of your automobile claim and policy premium refund. We regret any frustration or inconvenience you may have experienced as a result of this...

matter.
Unfortunately, [redacted], of our claims staff, was unsuccessful in her attempts to contact you to discuss your concerns; however, our records indicate that payment for the total Loss of your vehicle was issued June 26, 2017. Should you wish to discuss your claim further, Ms. [redacted] remains available to assist you.
Thank you for speaking with [redacted], of our insurance staff, regarding your policy premium refund. As Ms. [redacted] explained, refunds from the insurance policy are refunded to the policyholder. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 16, 2015Ms. [redacted]Complaint ID #: [redacted]Dear Ms. [redacted]:I am responding to your submission regarding the emails you received.Thank you for taking the time to speak with me about your concerns.  After you provided copies of the emails to me, it was determined they were not...

sent by USAA.  I confirmed that you do not have any accounts with USAA. I appreciate you allowing us to reply to you.  Sincerely,[redacted]

November 17, 2014
[redacted] Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding a homeowners insurance claim.
Our records confirm that you filed an inquiry with the Georgia Department of Insurance. We responded to the Georgia Department of...

Insurance on November 5, 2014.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

February 3, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: Our records confirm that you filed an inquiry with the Georgia Department of Insurance (DOI). We will respond to the Georgia DOI accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

August 31, 2016
 
Mrs. [redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding your insurance policy, checking account, and membership status.  I regret any frustration this matter may have caused.
 
Thank you...

for speaking with John Batkins, of our staff, who discussed your insurance concerns.  I hope that your conversation with Mr. Batkins reassured you that your satisfaction is important to us. Our records indicate your policies have been reinstated and your membership has been updated.  
 
Unfortunately, [redacted], of our staff, was unsuccessful in her attempts to contact you regarding your deposit account.  However, Ms. [redacted] confirmed that your account has been placed in a normal status and it is available for use.  If you have additional questions, Mr. [redacted] or Ms. [redacted] remain available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

November 17, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your second submission regarding the October 11, 2016, automobile claim.
Our records reflect that the adjuster received the final repair supplement on November 7, 2016, and two days later a Diminution in Value Evaluation Form was sent to your organization for completion. To date we have not received the completed form. It is important to note that the medical bills and lost wages claims are processed with the claimant driver and will be settled with him accordingly.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

May 23, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your renters claim and your recent quote for homeowners insurance.
 
Thank you for speaking with [redacted], of our staff, about your...

concerns.  I understand that Mr. [redacted] reviewed the insurance quote and explained the factors affecting the proposed rate. If you have additional questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 [redacted]

January 9, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your auto glass loss.
We regret any frustration you experienced when you called to report the loss. Unfortunately, we were unable to reach you and would like the...

opportunity to discuss this matter further. We ask that you contact [redacted], of our staff, at [redacted]) or ([redacted], Extension [redacted], at your earliest convenience.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

June 8, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]   I am responding to your second submission regarding your December 2, 2016, automobile claim.   We responded to your complaint on May 15, 2017.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: I've repeatedly questioned why I did not receive a specific notification when USAA changed the basic fabric of my policy, and why did they not ask for an acknowledgement of that change with my signature. Instead, they maliciously slid this clause into my policy in hopes I would not notice. Like thousands and thousands of other victims of this corporate greed, I did not notice. I am now just another statistic. A victim of trusting that USAA - a company which at one time did as they claimed, which was take care of service members. They now fleece service members. They are no different than any other business that has gotten too big to care about their customers.My request is that this business remove United Services from their name. The purport to care about people who serve. This is a lie. They care only about increasing their bottom line. They can't even offer me coverage for wind and hail if I were willing to pay a bit more in my premium. Apparently, they only offer insurance for the calamities least likely to occur to their victims (customers). As soon as I can find an insurance company more transparent with this customer, I intend to take my business to them. I will also warn anyone who will listen as to what a fraud USAA has become.Sincerely, [redacted]  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) [redacted], the supposed 'investigator', NEVER made ANY phone calls to my attention.  We have Caller ID, Call Waiting and a voicemail system on our phone and NONE of these ever identified USAA or Ms. [redacted] to us.  I believe Ms. [redacted] is lying.  This is NOT good customer service contrary to your blanket boilerplate statement.2) Furthermore, you have stated in your response that the [redacted] hospital verification unit DID in fact call USAA on 2/12/15 to acquire a medical claim number, and a pre-authorization for use of [redacted] Open MRI machines (without which the hospital would not have allowed the procedure to go forward).  The response of USAA and your representative "[redacted]" to the hospital was misleading and deceptive because by this point if in fact the medical claim number had lapsed and the account was closed on 7/4/2014, your representative(s) were still stating the MedPay claim was STILL OPEN AND furthermore PROVIDED A CLAIM NUMBER to the verification unit on the date of their phone call (2/12/2015); which was NOT TRUE as of that date.  It is IRRELEVANT that you informed our attorney of record AFTER THE FACT, on 4/21/2015 that the MedPay account was closed effective 7/4/2014 because the damage was done by this point and I am sitting on roughly $2500 of hospital debt currently in collections as a direct result of USAA's negligence and deception.The attached screen shots from our attorney's offices indicate that Ms. [redacted], who was NEVER attentive to our medical needs created by this car accident (in which we were NOT at fault), stated also deceptively to our paralegal on 1/14/2015 that both myself and my husband had almost $50,000 each sitting unused in our MedPay accounts (see attached evidence) [this was an inducement to use the open MedPay account, which by this time had already CLOSED!!!].  USAA followed a practice of continuous misstatements and misleading information on the part of ALL of their staff contacted, which lead to the problems we are now having to deal with. 
Regards,
[redacted]

August 4, 2017
Mr[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding an inquiry on your automobile policy.
Thank you for speaking with Efrain [redacted], of our staff, regarding your service experience. As Mr. [redacted] explained, a credit will...

be applied to your automobile insurance account. Should you have any further questions, Mr. [redacted] remains available to assist you. He can be reached at [redacted], Extension [redacted]. Thank you with providing us with an opportunity to respond to you.
Sincerely,
[redacted]