USAA

Complaint: [redacted]
I am rejecting this response because:Ithe took 3 years to get anywhere with this company, and I only got a response because the BBC is involved. After 3 years they tell me the minor accident doesn't justify the surgery. MINOR ACCIDENT? My car frame was bent, my car was declared totalled by your insurance company, and I was knocked out during the accident. Minor? Are you kidding me? There doctor never talked to me or my doctors once in 3 years. And it took them 2 and a half years just to involve their doctor. USAA cares about money only. Now I'm stuck with over $30,000.00 in medical bills. Horrible company you that does whatever it takes not to pay. Look at how many other people have similar complaints. 
Regards,
[redacted]

September 29, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding the handling of the rental reimbursement coverage for your August 18, 2015, automobile claim. I regret any frustration you have experienced. Thank you for speaking...

with [redacted], of our staff, about your concerns. As she explained, a detailed review of the matter is being conducted. Once a decision has been reached, Ms. [redacted] will contact you directly to discuss. Should you have any questions in the meantime, she can be reached at [redacted] Thank you for allowing us the opportunity to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because USAA admitted their faults and agreeed to resolve them
Regards,
[redacted]

[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your Career Starter loan.  Please accept my apology for the frustration and inconvenience you experienced as a result of this matter.
Thank you...

for taking the time to speak with [redacted], of our staff, regarding your concerns.  The decision was made to reactivate your loan; however, a payment must be made before it can be opened.  Once the loan is reactivated, I understand you will resume making your normal scheduled payments.  In addition, a request was submitted to the credit reporting agencies to remove the derogatory reporting from your credit report.  Should you have any additional questions, Ms. [redacted] or [redacted], also of our staff, remain available to assist you and can be reached at [redacted] or [redacted], respectively.
Thank you for allowing us to reply to you. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com with your help in resolving this issue with USAA.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This issue remains unresolved.
Regards,
[redacted]

Tell us why here...July 20, 2016 Mr. Sean M. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your deposit accounts at the USAA Federal Savings Bank (FSB). [redacted], of our staff, completed a review of transactions on your account and verified...

the non sufficient fees (NSF) were appropriate. Ms. Jeter was unable to contact you to discuss your concerns and to explain our actions. On July 15, 2016, she sent you an email explaining her analysis. If you have additional questions, Ms. Jeter remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Inasmuch as the repair has not been completed at this point  I consider the acceptance conditional. My belief is that the Revdex.com's intervention is the reason for action of the insurance company and absent that the person that called to inform me the claim was denied assumed I would accept his denial and take care of the repair myself.  I appreciate Revdex.com's help in this regard and hope for satisfactory resolution.
Regards,
[redacted]

July 7, 2016
 
Mr. [redacted]. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your billing concerns. We regret the frustration and inconvenience you may have experienced, and your feedback was shared with the appropriate...

areas.
 
Thank you for speaking with [redacted], of our staff, who discussed payment arrangements and confirmed that we accepted your June 23, 2016, payment and waived the late fee. Should you have any further questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

January 21, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your third submission regarding your September 26, 2012, automobile claim. We have reviewed the attachments you have provided; however, we have still not received the requested supporting documentation of your proof of ownership for the audio equipment. As no new information has been presented, there has been no change in our position. [redacted] was unsuccessful in her attempts to reach you and further discuss your concerns. She remains available to assist you and may be reached at (210) 531-USAA (8722), Extension [redacted]. While we appreciate the opportunity to review your concerns again, we consider this matter closed until supporting documentation is presented. Thank you, Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.The tires were replaced as noted.  The consensus was this was not a pre-existing condition, but vandalism.
Regards,
[redacted]

September 5, 2017
Ms. [redacted]
Complaint ID #: 12339270
Dear Ms. [redacted]:
I am responding to your submission regarding your insurance billing.
Thank you for speaking with [redacted], of our staff, who addressed your concerns and advised the cancellation notice was sent...

correctly. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution can be close with the following remarks: I spoke with [redacted] regarding the issue with the roof and the underwriters. While I agree with their decision, I found it very unsatisfying that they did not send an inspector to the actual location. [redacted] assured me that the decision was made after a review of the report by their experts. I understand that it is their policy and their business practices. therefore, this issue is being resolved. [redacted]'s customer serves was excellent and he was very police.OOn the issue with the customer service regarding [redacted], I spoke with several managers regarding his lack customer service. Manager [redacted] was very police and she was very apologetic about Mr. [redacted]'s redness and bad customer services. She told me that she will note our conversation, that Mr. [redacted]'s manager will be notified of his actions and what actions will be taken to correct his lack of customer service. I asked to be contacted by Mr. [redacted]'s manager after he had the meeting with the manager to find the results of the meeting whether any actions were taken regarding Mr. [redacted]. I was contacted by katrina, Mr. [redacted]'s manager, the following day. I spoke with her and she told me that she spoke with Mr. [redacted] and look at the notes of the conversation and apologize for the he's bad customer service. She also stated that Mr. [redacted] did speak with a manager when I requested a manager and the manager did gave him the information to give to me. What I found more problematic when [redacted] told me that the supervisor who was giving Mr. [redacted] information was sitting next to Mr. [redacted] during my call listening to the conversation and did not take any action when I asked to speak with the supervisor. This tells me that the supervisor was listening to our conversation and did nothing when Mr. [redacted] refused to transfer me to a supervisor and refused to give me the name of the supervisor that was talking to him. That shows the kind of responsibility and respect USAA has towards its customers even at a supervisor/manager level. Based on the information I received I will accept the business response as resolved but I will never give my business to USAA and will not return to USAA as a customer.  
Regards,
[redacted]

June 5, 2015 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your second submission regarding your joint checking account with the USAA Federal Savings Bank.   We responded to your complaint on May 22, 2015.  While we recognize that you disagree with the outcome of our thorough investigation, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

November 4, 2014
Staff Sergeant [redacted], USA
Complaint ID #: [redacted] 
Dear Sergeant [redacted]:
I am responding to your submission regarding your August 17, 2014, homeowners insurance claim. I regret any frustration you may have experienced as a result of this...

situation.
On August 18, 2014, Mrs. [redacted] reported lightning damage to your home and personal property. Our Claims staff advised Mrs. [redacted] to submit an estimate, photographs, and a description of the damages to your home along with an inventory of the personal property. Mrs. [redacted] was also advised that the initial inspection fee would be covered if the damage was found to be related to the claim. Our staff followed up with Mrs. [redacted] by telephone and email several times requesting the required documentation to proceed with the claim, but we have not yet received the documentation. On October 2, 2014, the claim was closed, and our records do not indicate that our staff advised Mrs. [redacted] to proceed with the repairs to your home.
[redacted], of our Claims staff, was unable to reach you to discuss your concerns. If you have further questions or would like to submit the required documentation for our review, Mr. [redacted] remains available to assist you and may be reached at [redacted]) or ([redacted]), Extension [redacted].
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

January 8, 2016
[redacted]
Complaint ID #: 1[redacted]
Dear [redacted]:
I am responding to your submission regarding your credit card dispute.  We regret the inconvenience and frustration you experienced as a result of this...

matter.
I understand you spoke with [redacted], of our USAA Federal Savings Bank staff, who issued a credit of $414.84 to your credit card account on January 6, 2016.  Should you have any further questions, Mr. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.  Your experience was shared with the appropriate areas to ensure we are providing the service our members expect and deserve.
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

July 29, 2016   Ms. [redacted]
Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the May 27, 2016, automobile claim.   Thank you for speaking with Alan [redacted], of our staff, who reviewed the total loss settlement offer for your...

vehicle.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

[redacted]November 21, 2016 Mr. [redacted]Complaint ID #:  Dear Mr. [redacted]: I am responding to your submission regarding the September 14, 2016, automobile claim. Our records confirm that you filed an inquiry with the California Department of Insurance (DOI).  We will...

respond to the California DOI accordingly.   Thank you for the opportunity to reply.   Sincerely, [redacted]

January 7, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the State of Connecticut Insurance Department. We responded to the State of Connecticut Insurance...

Department on December 30, 2015. Thank you for the opportunity to reply. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I have already provided the requested proof by following your instructions provided by USAA.   Besides parts of the entertainment system that was left in the vehicle, although destroyed and inoperably clearly showed the entertainment system brands that were installed in it.  It will seem to the lay person that USAA requirement for a separate inspection by an automobile audio system specialist was to determine the credibility of the claim. 
Regards,
[redacted]