Sign in

USAA

Sharing is caring! Have something to share about USAA? Use RevDex to write a review

USAA Reviews (1709)

March 27, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission regarding your October 31, 2014, automobile claimThank you for speaking with [redacted] ***, of our staff, about your concernsA thorough review of the claim found that we made several attempts to contact you throughout the claims process; however, we did not receive a response from you, which caused delays in the claimPayment was issued to you for loss of use between December 12, 2014, and January 7, 2015, and we respectfully decline your request for additional compensationIf you have any questions, [redacted] remains available to assist youWe appreciate the opportunity to reply to youSincerely, [redacted]

April 2, Mr [redacted] ***Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your Property and Casualty (P&C) insurance policies, and I regret any frustration or inconvenience you experienced as we strive to provide quality service to our entire membership It is important to note that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we respectfully reject your allegations of wrongdoing Our records reflect that on March 2, 2015, your request to cancel your P&C insurance policies was processed, and you were advised that we were unable to cancel the March 2, 2015, automatic payment in the amount of $ Please note that the February 9, 2015, P&C statement states that any changes to the automatic payment must be made five business days prior to the debit date On March 4, 2015, a check in the amount of $was issued to you, which represented the amount of unearned premium that had been paid Should you have any additional questions, [redacted] , of our staff, remains available to assist you and can be reached at ( [redacted] or *** [redacted] Extension *** Mr***, we take our competitive position in the marketplace very seriously, and we are committed to providing the highest quality products and services at the best rates possible while ensuring we can meet the financial commitments we make to all our members Thank you for allowing us to review your concerns and to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This does not resolve the issue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: [redacted] [ [redacted] ] Sent: Thursday, February 05, 11:AM To: info Subject: complaint Hello! I received an email that my disput has been handled but its notThey are now saying I cant apply for a debt consolidation loan, when that’s the exact description on the website for a personal loan- [redacted]

Complaint: [redacted] I am rejecting this response because: That is completely untrueI scheduked the payments via phone in January with my new bank accountThere seems to be no notes regarding this phone callIn Febuary it shoukd have been the new account as well and I was told that it was updatedThen when I called in May they said nothing was updated and that you guys needed to send me a form Regards, [redacted]

April 1, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your submission regarding your March 13, 2015, automobile total loss claimOur representatives are expected to be courteous and professional and to handle claims efficiently, and I regret any inconvenience you encounteredPlease know that coaching was provided to those involved based on the feedback you providedWe are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy, and I appreciate you speaking with [redacted] , of our staff, about this matterI understand that after the settlement was accepted, a payment was issued to the lien holder of your vehicle to satisfy the loan balance, and once we receive the vehicle title, an additional payment for the remainder of the settlement value will be issuedI am glad to hear that you were provided coverage for a rental car for seven daysThank you for allowing us to reply to youShould you have any further questions or concerns, [redacted] remains available to assist you and may be reached at [redacted] or ###-###-####, Extension ***Sincerely, [redacted]

April 24, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission regarding deposit holds with the USAA Federal Savings Bank (FSB)Our representatives are expected to be courteous and helpful, and I regret any inconvenience or frustration you may have experiencedThank you for speaking with [redacted] ***, of our staff, who explained that the FSB handles deposits in accordance with the Depository Agreement and Disclosures (DAD), which is provided to account holders and is available for your review on usaa.comThe DAD states the FSB can place a hold on funds deposited via remote deposit capture services, such as USAA Easy Deposit, for up to seven business days from the date of depositIn some instances, the FSB may make funds available sooner based on such factors as credit worthiness, the length and extent of your relationship with the FSB and its affiliates, transaction and experience history, and such other factors as the FSB, in its sole discretion, deems relevantShould you have any further questions, [redacted] remains available and can be reached at [redacted] or ###-###-####, Extension ***We appreciate you giving us the opportunity to reply to youSincerely, [redacted]

January 16, [redacted] ***Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission about your October 8, 2014, automobile claim, and I regret the inconvenience you experienced as we strive to provide quality service and fair claims handling to our entire membershipThank you for discussing this matter with [redacted] ***, of our Claims staff, who explained our position regarding the total loss of your vehicle However, *** *** called you today because she has further information to provide to you, and she left you a message with her telephone number Please call [redacted] at your earliest convenience In addition, the vehicle was removed from your automobile insurance policy effective October 9, 2014, the day after the claimWe appreciate the opportunity to reply to you Sincerely, [redacted]

May 7, [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your experience with obtaining an automobile insurance policy quoteOur representatives are expected to be helpful and to handle matters efficiently, and I regret any inconvenience you experiencedCoaching was provided to those involved based on the feedback you providedThank you for speaking with [redacted] , of our staff, who explained that the original quote you received from USAA was tentative and did not include all of the information from your Motor Vehicle Report (MVR)Once a complete MVR was obtained, we were unable to issue a policy due to your driving history, and a notification letter was mailed to youBecause we want to accommodate our members as much as possible, we often refer members for alternative coverage to the USAA Insurance Agency, Inc(Agency), as we did in your situationI understand you spoke with [redacted] , of the Agency, and clarified that the wire transfer you completed was intended to be used toward the down payment for a policy you obtained elsewhereShould you have any additional questions, Ms [redacted] and Ms [redacted] remain available to assist you and can be reached at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

April 15, [redacted] , USN Complaint ID #: [redacted] Dear [redacted] : I am responding to your second submission regarding your January 12, 2015, automobile claimWe responded to your complaint on March 26, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionThank you for allowing us to reply to youSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am awaiting the check being forwarded to me Regards, [redacted]

Revdex.com: From: [redacted] Sent: Monday, November 17, 8:AM To: info Subject: Complaint # [redacted] Hi, The complaint against USAA, complaint # [redacted] , has been resolved and we accept their solution Our car has been repaired and the rental car USAA paid for has been returned I would like to close this complaint Thank you for your help in resolving this problem *** [redacted]

May 18, Staff Sergeant [redacted] , USA (Ret.) Complaint ID #: [redacted] Dear Staff Sergeant [redacted] : I am responding to your submission regarding your January 13, 2015, property claimWe regret any frustration or inconvenience you experienced as USAA is responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policyThank you for speaking with [redacted] ***, of our Claims staff, who advised you that coverage would be afforded for this lossYour adjuster will contact you further; however, should you have any additional questions, [redacted] remains available to assist youThank you for allowing us to review your concerns and respond to youSincerely, [redacted]

April 10, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission regarding your February 17, 2015, automobile claimI regret any frustration or inconvenience this situation has caused youWe strive to provide quality service and efficient claims handling, and we value the feedback you shared about your experienceWe are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policyThank you for speaking with [redacted] , of our Claims staff, who explained that we needed to complete our investigation, which included obtaining the driver’s statementI understand that our claims staff left a message for you on April 9, 2015, as we have reached a liability decisionPlease contact [redacted] at ###-###-#### or ###-###-####, Extension ***, at your convenience, to discuss continued claims handlingThank you for your patience as we worked diligently to resolve this matter for youWe appreciate the opportunity to review your concerns and respond to youSincerely, [redacted]

November 11, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your USAA automobile claim Thank you for speaking with us regarding your vehicle title and insurance policy concernsAs previously explained, your loan ending in was paid in full on July 7, 2011, and a North Carolina title was mailed to the address on file at Virginia Hills Avenue, Alexandria VAOn August 11, 2011, USAA received the title by return mail and it was re-released and sent to your current address at South Kings Highway, Alexandria VA addressUSAA did not notify the North Carolina Department of Motor Vehicles (DMV), because North Carolina is not an electronic state; therefore, USAA is unable to release liens with the DMV electronicallyYou were previously explained that you are required to surrender the title to the state in order to obtain a free and clear titleOn June 11, 2014, you called and spoke with USAA and per your request; the title was re-released and sent directly to you via FedEx Regarding your automobile claim, USAA sent you two separate notices by email and regular mail advising you to contact USAA on or before June 6, 2014, if you wanted to pursue a total loss claimTwo follow up letters and emails were sent on June 18, and August 4, 2014, requesting contact from youDue to lack of communication and assistance, the vehicle was sold on August 13, It was not until October 20, 2014, that you called inquiring about the vehicleThe auto insurance policy has been canceled and backdated to the day after your loss on May 11, On October 27, 2014, USAA processed a refund for insurance premiums for $580.61, and sent directly to your checking accountUSAA also reversed the $returned payment fee for October, which should be visible in your account within 1-business days Thank you for allowing us to reply to you Sincerely, [redacted] ***

January 5, Captain [redacted] , ARNG Complaint ID #: [redacted] Dear Captain [redacted] : I am responding to your submission regarding your rewards points from the USAA MemberShop®Thank you for speaking with [redacted] , of our staff, about how rewards are earned through our MemberShopAs *** [redacted] explained, while your $iPhone® purchase did not qualify for the additional rewards points, as a courtesy, bonus points were granted to youWe are currently in receipt of the invoice for your second Apple purchase and will communicate to you the outcome of our reviewIf you have additional questions, [redacted] remains available to assist you and may be reached at [redacted] or [redacted] , Extension ***Per your request, credit card arbitration notices may be sent to: USAA General Counsel, [redacted] ***Thank you for allowing us to reply to youSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: [redacted] I am rejecting this response because: My initial questions were never answeredI understood how the transactions were processed well before it was retold to me several timesNo one I talked to could explain how the transactions in question were processed out of sequence and didn't post on my account when they were supposed to Regards, [redacted]

February 13, [redacted] ***Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission regarding the property claim and homeowners policy for your son, [redacted] **Our records confirm that you filed an inquiry with the Kentucky Department of Insurance (DOI) We will respond to Kentucky DOI accordinglyThank you for the opportunity to replySincerely, [redacted]

February 24, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your submission regarding your automobile loan with the USAA Federal Savings BankOur employees are expected to be knowledgeable and to provide accurate informationI apologize that this was not your experience and I can assure you that USAA does not engage in deceptive practicesCoaching has been provided to those involved to ensure other members do not have a similar experienceThank you for speaking with [redacted] , of our staff, who confirmed that your interest rate has been adjusted to 3.99% to reflect your use of the USAA Car Buying ServiceShould you have any further concerns, [redacted] remains available and she can be reached at [redacted] or ###-###-####, Extension***We appreciate the opportunity to review your concerns and to reply to youSincerely, [redacted]

Check fields!

Write a review of USAA

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

USAA Rating

Overall satisfaction rating

Address: 125 Prince George St, Annapolis, Maryland, United States, 21401-1703

Phone:

Show more...

Web:

This website was reported to be associated with USAA.



Add contact information for USAA

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated