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USAA Reviews (1709)

March 31, [redacted] Complaint ID #: [redacted] Dear MrSamuelson: I am responding to your second submission regarding your homeowners insurance policyOur records confirm that on March 11, 2015, you filed a complaint with the Washington State Office of Insurance Commissioner; case number [redacted] We will reply directly to their office by April 2, 2015, addressing your concernsWe appreciate the opportunity to review your concerns againSincerely, [redacted]

January 9, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your submission regarding your August 1, 2013, automobile insurance claim and regret any frustration this matter has caused you Another review of your claim was conducted, and we have determined that your vehicle damages will be covered Unfortunately, [redacted] , of our staff, has been unable to reach you by telephone to discuss payment details Please contact [redacted] at your earliest convenience She can be reached at [redacted] or ###-###-####, Extension *** We appreciate you giving us another opportunity to review your claim and respond to youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The records are incorrect and misleadingI also had been in direct communication with USAA regarding abnormallyrics high premiums in relation to other tier competitionNever were any concerns handled appropriately or respectfullyUSAA refuses to remain competitive even when shown comps from competition.that I provided in an attempt to stay with USAAPoor service, growing poorer Each year I remain with the company Regards, [redacted] ***

February 10, 2015 **. [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your second submission regarding the email notifications for your, and [redacted] ’s, insurance policies. I understand you spoke with [redacted] , of our staff, after receiving our initial response dated January 28, 2015. As [redacted] confirmed, both you and [redacted] were receiving email notifications of your insurance policies until May 2014. However, our procedure is to only send notifications to the email address listed under the primary eligible insured profile, [redacted] in this case. Please be advised that while [redacted] continues to research why you stopped receiving notifications to provide you with the explanation you requested, [redacted] will continue to be the only party notified. We appreciate the opportunity to review your concerns again. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have called the extension provided and left messages with no responseMy complaint is based on the fraudulent information that is contained within the CCC One reportsThe first report sent to me I was only able to find a few of the vehicles listedOf the vehicles found one is listed on the dealers website as a "mechanical special" and that it runs hot and needs the head gasket replacedCCC One decided to report this vehicle as being in "dealer ready condition" or excellent conditionWhen I talked to the CCC One representative he said no dealership would sell a car that was not in excellent condition (paraphrased)The other vehicle I found is listed in the CCC One report with the wrong mileage, completely wrong transmission and CCC One decided to report the vehicle as being sold for $4,The DEALER LISTED IT AT $5,That is well over $1,in USAA's favor not even taking into account the wrong transmissionI faxed over this information at USAAs request along with comparable vehicles I found that USAA said they would factor inThey then claimed to have never received this fax and refuse to accept an emailAgainst my wishes USAA had CCC One create a second evaluation reportThis second report brought the settlement down almost $1,After reading the report I discovered that two out of the three vehicles used were COMPLETE FABRICATIONSThese vehicles did not exist at all and were being used to further bring devalue the settlement.Attached is the fax (with confirmation) that was sent to USAA (pages)Also attached are the two reports from CCC One that USAA maintains are free from any error.I honestly believe that the settlement I have asked for is beyond reasonable towards USAA, especially given the fraudulent reports they are using Regards, [redacted]

January 21, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your submission regarding the status of your P&C insurance and the handing of your USAA Secure Checking account held with the USAA Federal Savings Bank (FSB)*** [redacted] , of our P&C staff, spoke with you on January 2, 2015, and offered to make payment arrangements, and you declined She also verified that your access to usaa.com is currently available Regarding your checking account, [redacted] , of the FSB staff, investigated our right to offset (RTO) funds from your checking account to make payment on your consumer loans ending [redacted] and *** [redacted] found that the RTO was applied correctly, and the funds cannot be returned The policy for RTO is outlined in your loan documents, and a copy can be found in your documents on usaa.com We understand each person has a unique financial situation, and certain events beyond one’s control may cause difficulties At your earliest convenience, please contact [redacted] to discuss the status of your accounts and for a referral to our Member Assistance Program He can be reached at [redacted] , Extension ***Thank you for allowing us to reply to you Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Just yesterday, I called USAA concerning this, and all checks out okay on my end Why would they 'open tickets' in the IT troubleshooting department if it was on my end?!I'm calling [redacted] directly immediately Regards, [redacted]

October 31, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your June 25, 2014, automobile claim I understand that a reinspection on October 8, 2014, determined that your vehicle was repairable Since then, two drafts totaling the amount of the repairs have been issued to you [redacted] , of our Claims staff, was unable to reach you by telephone to address your concernsIf you have any further questions, Mr [redacted] remains available to assist you and can be reached at [redacted] , Extension *** Thank you for allowing us to reply to you Sincerely, [redacted]

April 10, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission regarding your mortgage experience with USAA Federal Savings Bank (FSB)We regret the frustration and inconvenience you experienced during your loan process as we strive to provide quality service to our entire membershipCoaching has been provided to those involved to ensure other members do not have a similar experience [redacted] , of our staff, was unsuccessful in reaching you after your initial conversation on March 27, 2015; however, she confirmed that the FSB agreed to waive the lock extension fee as a courtesyIf you have additional questions or concerns, [redacted] remains available to assist you, and she may be reached at [redacted] or ###-###-####, Extension ***Thank you for allowing us to reply to youSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:When my wife called in 2014, she did not give them any additional information to pay the claim that was not given at the time of the incident in 2010, however, by 2014, the vehicle had been salvaged, which is the only new info that was givenThe salvage info that was given would not have been needed if the claim had been paid in when the tow company had the vehicleI was originally told that this claim was not going to be paid because it was not a covered vehicle by USAA I was initially misinformed by USAA, because the vehicle was auto covered for days from date of purchase under my current insurance policyHad they not misinformed me, I'm sure the claim would have been paid timely back in [redacted] also claims that they could not get authorization to process the claim? But they never got authorization from me this time in either So that is not a legitimate excuse for not paying the claim in a timely manner They spoke to my mother then, who lived at my home address, and they spoke to my wife now, who lives at my addressThey did not ever speak to me I am still requesting interest paid on a claim that should have been paid in I requested documentation from [redacted] of all correspondence that was sent to me, and I have yet to receive that info Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever; if this complaint is not resolved by the end of the month, I will have to file another complaint with the Revdex.com and the Insurance CommissionI would like full reimbursement for my brakes and the body work for my carI will also need a car for the time that my car is in the shop to get to and from school, work and baseball practiceI am a full time student Regards, [redacted] ***

Hello - I received a second response from the company that they are rejecting my complaint and consider it "closed." So I don't want to reply on the Revdex.com website and have my comments sent back to the company, since we are not making any progress on a resolutionPlease advise if there is anything else you can do or if I need to explore other options for resolutionRegards - [redacted] ***###-###-####

Complaint: [redacted] I am rejecting this response because:USAA did not fully respond in writing to the original complaintDuring a recent conversation that I had with a USAA representative, it was explained to me that the business could not honor the auto insurance quote that was presented to me over the phone by a USAA sales representativeIn my original USAA Revdex.com complaint, I also requested that the company a.) take corrective action with the USAA sales representative who provided me with the inaccurate quote, and b.) review and modify company policies and procedures regarding phone and online auto insurance quotes in order to ensure that future customers are not misledThese two additional requests in response to the situation were not addressed in the USAA written response to my Revdex.com complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:i have asked for e mails go to my work [redacted] and I no longer have log in or password for usaa I have also asked for refund for appraisal because I have never seen it and I paid for it it is of no value now and I did not cancel loan you did as for home owners I have not received estimates to compare and see what another contractor would charge to fix and to include repairs that I did that I was told needed to be repaired and the problem was another issue that was on second estimate and I can not open attachments on this complaintRegards, [redacted] ***

November 13, Ms [redacted] *** Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your October 30, 2014, automobile claim We strive to provide quality service to our entire membership, and we expect our employees to be informative at all timesI apologize for the frustration you experienced as a result of this matter, and I can assure you that coaching was provided to those involved to prevent a similar occurrence Thank you for speaking with [redacted] ***, of our Claims staff, about your concernsAs Ms [redacted] confirmed, your vehicle was towed to the shop of your choice on October 31, Your vehicle was appraised on November 3, 2014, and a payment for the damages was sent to your body shop the following dayShould you have further questions, Ms [redacted] remains available to assist you and may be reached at [redacted] or [redacted] , Extension *** Please know that USAA acts in accordance with applicable state and federal laws as well as with our core values of service, loyalty, honesty, and integrity, and we respectfully decline your request for compensation Thank you for allowing us to reply to you Sincerely, [redacted]

February 17, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your second submission regarding the USAA® Money ManagerWe thoroughly reviewed your concerns regarding the functionality of My Budget, and I understand you provided your feedback and suggestions to [redacted] of our staffIf you have further questions or wish to discuss the changes to My Budget that are planned for this year, [redacted] remains available to assist youWe appreciate the opportunity to review your concerns againSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough [redacted] had told me that I would be refunded any charges pertaining to the home owners insurance policy because we never used it and closed our home with a competitors policy Regards, [redacted]

May 28, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your second submission regarding your C.L.U.E.® report and claim experienceI regret that you did not receive the written response dated April 28, 2015, from [redacted] ***, that was sent by certified mailOur records reflect that the certified mail was returned to senderThe letter has been resent to you by email, regular mail, and certified mailThank youSincerely, [redacted]

April 27, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your submission regarding the March 2, 2015, automobile claim involving your son, [redacted] I understand [redacted] , of our staff, spoke with you about the claimAs she advised, a thorough review of the claim was completed; however, no new information was discovered to warrant a change in our liability decision [redacted] remains available should you have any additional questions, and she can be reached at [redacted] or ###-###-####, Extension ***Thank you for allowing us to reply to youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was told buy USAA the claim was rejected and closed as of 10/31/Why couldn't you USAA post the same message on the Revdex.com websiteI do have the voicemail saved and can send to Revdex.com or TDICPlease don't respond to Revdex.com saying you will take care of this with TDICAll of these forums are here to protect consumersSo you will respond to bothWhere is my letter stating the claim was rejected by your special investigation unit? Also why didn't USAA post the denial letter to the communication post? This tool was designed by USAA but yet you don't use itUSAA is turning out to be more crooked than I ever could have believedRevdex.com please let me know how I can attach a voice recordingI just want to be able to document how USAA does businessRevdex.com I will forward this email to TDIC so we all are on the same page Regards, [redacted] ***

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