USAA

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: USAA continues to drag this process out. We have spoken to multiple attorneys involved in this VW lawsuit and have indicated that other insurance companies are cooperating and paying what the court has deemed the car to be worth & made reference that USAA is the worst company. We've been dealing with this issue for almost a month and there has been no real progress. 
Regards,
[redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]9, and find that this resolution is satisfactory to me.
Regards,
[redacted]

September 9, 2015 [redacted]
[redacted] Dear Mr. [redacted]:  I am responding to your submission regarding your April 14, 2015, automobile loss.  I regret any frustration or inconvenience you experienced as we strive to provide quality service to our entire...

membership.   A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our claims handling or liability decision.  We are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy.  Occasionally, this involves delivering news which we know our members may find disappointing.   Please know that USAA made multiple attempts to negotiate liability with the other carrier; however, they declined responsibility.  As the estimated damages are below your automobile policy deductible, we are unable to pay for those repairs or pursue damage recovery against the other carrier.  I understand [redacted], of our staff, has been unsuccessful in reaching you to discuss this matter.  Should you have additional questions, Mr. [redacted] remains available to assist you, and he can be reached at [redacted] [redacted]  Thank you for allowing us to reply to you.   Sincerely, [redacted]

September 20, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your auto policy and your August 3, 2017, auto claim.
We have reviewed this matter, and we appreciate you speaking with [redacted], of our staff, who...

confirmed that the $500.00 deductible applies for your claim. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

November 11, 2014
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your September 22, 2014, homeowners insurance claim.
We strive to provide quality service and fair...

claims handling to all of our members. I’m sorry for the frustration and inconvenience this situation caused you. Please know that coaching was provided to those involved to prevent other members from having a similar experience.
Thank you for speaking with [redacted], of our Claims staff, about your concerns. As Ms. [redacted] explained, we are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. Although we are unable to provide coverage to repair the source of the leak, I am pleased to know that payments were sent to you for the resulting water damage and for the leak detection charges. Should you have further questions, Ms. [redacted] remains available to assist you and may be reached at [redacted] or [redacted], Extension [redacted].
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

October 21, 2016   Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your second submission regarding your inability to do business with USAA.   We responded to your complaint on October 20, 2016.  No new information has been presented that would warrant a change in our position.  We understand that this is not the outcome that you were seeking; however, we are unable to reverse our decision.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

November 9, 2016
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding the handling of your May 3, 2016, automobile insurance claim.
Our records indicate that Mr. Fletcher spoke with [redacted], of our staff, and he was advised...

that payment was issued on November 2, 2016, for the additional expenses incurred for the rental vehicle.
We appreciate the opportunity to address your concerns.
Sincerely,
[redacted]

March 13, 2015 [redacted]Complaint ID #: [redacted] Dear Mr. Rudolph: I am responding to your second submission regarding your eligibility for USAA membership. We responded to your complaint on February 2, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. However, if your last discharge type is changed to “Honorable,” you may resubmit your DD-214 for review to determine your eligibility for membership. We appreciate the opportunity to review your concerns again. Sincerely, [redacted]

April 25, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your experience using the USAA Car Buying Service (CBS).  I regret any inconvenience this situation may have caused you.   Thank you for speaking...

with [redacted], of our staff, who confirmed that USAA does not certify the dealerships or own the vehicles sold through the CBS.  I understand that he reviewed the CBS and explained that the dealership provided the details regarding the vehicle history and any misrepresentation of that would be addressed by the dealership as USAA does not engage in the sales transaction.  If you have any additional questions,        Mr. [redacted] remains available to assist you.    We appreciate you allowing us to reply to you.    Sincerely,  
[redacted]

August 25, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms [redacted]: I am responding to your submission regarding July 14, 2016, rental policy claim. Our records confirm that you filed an inquiry with the South Carolina Department of Insurance (DOI).  We provided...

a substantive response to the DOI on July 29, 2016.   We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  It is not relevant to my inability to reach USAA by telephone.  I was not using the telephone extension USAA alleges was incorrect during the numerous times I tried to reach them by telephone without success.  Additionally, their explanation does not address why several emails I sent to them were also ignored.  Everytime I called USAA, for a period of nearly a month, I received a recorded message "we cannot take your call right now due to unforeseen circumstances" AFTER entering my claim number.  I believe this was by design on USAA's part, and no accident and certainly not a result of me using the extension they are now claiming was incorrect because I was never using that extension.
Regards,
[redacted]

April 17, 2017
Commander [redacted], USN
Complaint ID #: [redacted]
Dear Commander [redacted]:
I am responding to your submission regarding your automobile claim. I regret the frustration and inconvenience this situation caused you.
Thank you for speaking with [redacted] of our staff. ...

Please know that the use of third party vendors was to avoid a delay in handling our member’s claims after a catastrophe. If you have additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 2, 2015 [redacted]
[redacted] Dear Mrs. [redacted]:  I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB).  We regret any conflicting information you received about the status of your...

account. A thorough review of your USAA Secure Checking account ending in [redacted] confirmed that the FSB has refunded the NSF fees you incurred due to the four fraudulent PayPal debit attempts.  Thank you for speaking with [redacted], of our FSB staff, about your concerns.  I understand that Ms. [redacted] verified that any additional NSF fees you were assessed were not based on fraudulent activity and that she closed your checking account at your request.   We appreciate the opportunity to review this matter and to respond to you.  Should you have any further questions, Ms. [redacted] remains available to assist you.  Sincerely, [redacted]

[redacted]
Dear Mr. Rodriguez:
I am responding to your submission regarding your March 6, 2016, roadside assistance claim.
Thank you for speaking with [redacted], of our staff, who advised your request for payment for the damage...

to your vehicle was being reviewed.  Ms. [redacted] worked with our roadside assistance partner who has agreed to pay for the repairs to your vehicle.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

November 18, 2015
Mr. [redacted]
 
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your automobile insurance policy and a deposit hold.
We responded to your complaint on October 30, 2015.  While we recognize that you disagree, we feel confident that
the correct decision has been made and that your matter was handled appropriately.  No new information has been
presented that would warrant a change in our position.  We appreciate the opportunity to review your concerns again;
however, we consider this matter closed.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed.
Sincerely,
[redacted]

August 14, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding your May 14, 2015, automobile claim. Our records confirm that you filed an inquiry with the Minnesota Department of Commerce. We responded to the Minnesota Department of...

Commerce on July 13, 2015. Thank you for allowing us to reply to you. Sincerely, [redacted]

July 17, 2017 Sergeant [redacted], USA Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding the handling of your June 20, 2016, renters insurance claim. Thank you for speaking with [redacted], of our staff, who addressed your...

concerns. As discussed, we will review any further documentation provided upon receipt. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] Tell us why here...

May 18, 2016 Technical Sergeant [redacted], ANG Complaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding your USAA Platinum MasterCard®. We apologize for any inconvenience this may have caused you. Thank you for bringing this matter to our attention. I...

understand that Vanessa Hernandez, of our staff, reviewed your account and confirmed via email that your credit card account was eligible for reinstatement. Although you declined the offer, we have shared your experience with appropriate area. Ms. [redacted] remains available to address any questions you may have and can be reached at [redacted] or [redacted]. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Complaint: [redacted]
I am rejecting this response because: The explanation provided by Mr. [redacted] regarding the methodology that USAA follows to determine Diminished Value compensation does not resolve the fundamental issue that USAA Diminished Value payment does not provide sufficient compensation for the actual loss of resale value of the vehicle accordingly to independent sources of information I consulted (local Toyota dealer and internet appraisal companies that specialize in Diminished Value claims).  However,  Mr. [redacted] informed that he reassessed my claim and consequently USAA sent me a second payment in amount of $348 (on top of the initial payment of $290).  This clearly proves my point that their initial compensation which prompted my complaint to Revdex.com was grossly inadequate.  Even with the second payment, total compensation received to date falls short from to the lowest estimate I obtained from independent sources.This "nickel-and-dime" and "low-balling" approach indicates, in my opinion, bad faith on behalf of USAA - they are praying on consumers' ignorance and try to avoid paying a fair compensation for consumers' losses.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Just yesterday, I called USAA concerning this, and all checks out okay on my end.  Why would they 'open tickets' in the IT troubleshooting department if it was on my end?!I'm calling [redacted] directly immediately.
Regards,
[redacted]