USAA

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I am rejecting your response because I received an E - mail stating that UPS dispost service is no longer available. Due to not having the proper frund proctection. I am not reasonable for the overdraft and checks in that account I didn't even receive a debt card. I like for you to send me the proper DOCMENTS for me to obtain a lawyer.

October 13, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding the July 10, 2015, automobile claim. A thorough review of the claim was conducted; however, [redacted], of our staff, was unsuccessful in his attempts...

to contact you.  If you have any questions, Mr. [redacted] is available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

May 17, 2017   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]   I am responding to your submission regarding your December 2, 2016, automobile claim.   Alan [redacted], of our staff, was unsuccessful in his attempts to reach you to discuss your...

concerns.  Mr. [redacted] conducted a thorough review of your claim and while we recognize you disagree, we feel confident that the correct decision has been made.  Please refer to our letter dated April 6, 2017, for details, or if you have additional questions, Mr. [redacted] remains available to assist you.         We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

September 29, 2016   Sergeant [redacted] Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank and I regret a frustration this matter may have caused.   Thank you for speaking...

with [redacted], of our staff, who discussed your concerns.  Our records indicate that your transfer was completed on September 19, 2016.  In addition, all research fees have been refunded.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

February 8, 2017   [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding Customer Service Issues.   Our records confirm that you filed an inquiry with the Office of the Minnesota Attorney General.  We mailed a...

response to the Office of the Minnesota Attorney General on February 8, 2017.    Thank you for the opportunity to reply.   Sincerely,   [redacted] Tell us why here...

April 2, 2015 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your Property and Casualty (P&C) insurance policies, and I regret any frustration or inconvenience you experienced as we strive to provide quality service to our...

entire membership.  It is important to note that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we respectfully reject your allegations of wrongdoing.     Our records reflect that on March 2, 2015, your request to cancel your P&C insurance policies was processed, and you were advised that we were unable to cancel the March 2, 2015, automatic payment in the amount of $304.56.  Please note that the February 9, 2015, P&C statement states that any changes to the automatic payment must be made five business days prior to the debit date.  On March 4, 2015, a check in the amount of $246.01 was issued to you, which represented the amount of unearned premium that had been paid.  Should you have any additional questions, [redacted], of our staff, remains available to assist you and can be reached at ([redacted] or [redacted] Extension [redacted].   Mr. [redacted], we take our competitive position in the marketplace very seriously, and we are committed to providing the highest quality products and services at the best rates possible while ensuring we can meet the financial commitments we make to all our members.  Thank you for allowing us to review your concerns and to reply to you.  Sincerely, [redacted]

March 4, 2016
*
[redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your August 10, 2015, automobile claim.
The feedback you provided about your experience has been shared with the appropriate parties.  I understand you...

spoke with [redacted] of our staff, about your claim.  Should you have any further questions, Mr. [redacted] remains available to assist you at [redacted]
We appreciate you allowing us to review this matter and reply to you.
Sincerely,
[redacted]

April 16, 2015 Captain [redacted], USAF (Ret.) Complaint ID #: [redacted] Dear Captain [redacted]: I am responding to your submission regarding your November 21, 2013, boat theft claim. Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI). We will respond to Texas DOI...

accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: someone should be held accountable for this. There was no proof that I made the change, then I believe my request should be honored. I am and have been a loyal member with USAA for 9 years now and deserve better treatment. This has been a horrible experience.
Regards,
[redacted]

July 14, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding Mrs. [redacted]’ May 18, 2017, automobile claim.    Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI).  We will respond to Texas DOI accordingly.   Thank you for the opportunity to reply.   Sincerely,   [redacted]

January 20, 2015 [redacted]Complaint ID #: [redacted] Dear [redacted]: I am responding to your second submission regarding the loss of use on your vehicle.   As you know, another review of your claim was completed, and the additional rental vehicle expenses you incurred will be paid as a courtesy.  I understand [redacted], of our staff, informed you of the outcome and the payment has been issued to you.  Should you have any further questions, [redacted] remains available to assist you.   We regret any frustration this matter has caused you, and we appreciate the opportunity to review this matter again and to respond to you. Sincerely, [redacted]

July 14, 2017   Mr. [redacted]   Complaint ID #:  [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding property damage to the gate at ** [redacted] that occurred on June 24, 2017.   Thank you for speaking with...

[redacted] of our staff, on July 10, 2017.  Ms. [redacted] confirmed a payment of $350.00 was issued on July 7, 2017, payable to [redacted]    Our records show that before payment could be considered, we had to verify coverage for the non-owned vehicle and audit the estimate you presented. We paid the full amount of the estimate you submitted.  If you have additional questions, you can reach our Claims Department at ([redacted]) [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted] Senior Member Relations Advisor

Complaint: [redacted]
I am rejecting this response because: I do not agree with the methodology that was used to arrive at the diminished value of $955.85.Yes, I did cash the check due to my first payment on my wife's new vehicle being due the same month.Secondly, I do not appreciate the accounting department calling me telling me to discard the old check of $646.29 because a mistake was made. The Kelly blue book value at the time I sold my vehicle in the condition (pre-accident) was ($14,730 - $15,473)At the point of sale, the Honda dealership ran the VIN#, and told me immediately that the car had been reported as towed away from an accident.Their offer immediately went to $13,000 trade in due to this.Even at the low end, $14,730 the $13,000 given by the dealership results in a diminished value is $1,730.00
Regards,
[redacted]

July 20, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your credit card account with the USAA Federal Savings Bank.
 
Thank you for bringing this matter to our attention.  [redacted],...

of our staff, attempted to reach you by email.  Our records indicate that the declined charges were due to the merchants not validating the correct address on file and that you successfully used your credit card with other merchants.  We appreciate your feedback and regret any frustration or inconvenience you experienced as a result of this matter. Should you wish to discuss the matter.  Mr. [redacted] remains available to assist you and can be reached at [redacted], Extension [redacted].
 
We appreciate you allowing us to respond. 
 
Sincerely,
 
[redacted]
 
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Complaint: [redacted]
I am rejecting this response because:  The claim goes unresolved with a balance of 3900.00 owed on repairs by [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No one has been in contact with my husband or me about anything.  This is one of the biggest problems - lack of communication.  No one told me they were refusing to pay my bills and have me sent to collections.  You are thieves and con-artists.
Regards,
[redacted]

June 8, 2016
 
Ms. [redacted]
Complaint ID #: [redacted]
        
Dear Ms. [redacted]:
 
I am responding to your submission regarding your USAA credit card account.
 
Our records indicate you applied for an individual credit...

card account ending in 2143 as Sergeant Major [redacted] in April 2014.  An investigation into the account history determined that you were the true owner of the account.
 
In January 2015, the credit card account became past due, and we began collection attempts. In July 2015, the account was charged off for nonpayment. Although we have not received a request to update your last name from [redacted] to [redacted], we are reporting the account based on the Social Security number which was used to establish the account.  The same Social Security number was included with your complaint to the Revdex.com. 
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]
 
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.  This is an attempt to collect a consumer debt.  Any information obtained may be used for that purpose.

Complaint: [redacted]
I am rejecting this response because: I may not have a choice but to take what they are going to give me for my lost car but I do not have to agree with their math. They used four cars to come up with what they call the cash value of my car and the amount they are paying for the car and the info on the cars used is in the attachment. Thanks[redacted]

March 24, 2016
[redacted]
Complaint ID #: [redacted]
Dear [redacted]
I am responding to your second submission regarding your service experiences with USAA.
We responded to your complaint on March 11, 2016.  We make every effort to reach our members using the contact information we have available.  While we recognize that you disagree with our response, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position. 
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA is not trying to resolve this matter fairly. they do not want to pay for the property damage which  was no fault of my mine but is completely covered by my home owners policy.
Regards,
[redacted]