Not all of your information is correct. Since you obtained your birth certificate elsewhere we refunded your $49 service fee.Also, when talking to a company there is no reason for you to cuss at the employees.Usbirthcertificate.com
Your order was delivered on the 8th business day after ordering, we do not guarantee processing times as they can vary and as stated on our site they are average processing times. Total charge for this is $92 (of the $213) which is a $49 service fee and $43 state fee. The passport...
processing portion is $121 of the $213. The $121 for the passport has been refunded on 12-29-14. No other refunds will be given as we delivered a birth certificate to you.Usbirthcertificate.com
We issued you a refund on 3-8-16 and explained it takes a little time to get back to your credit or debit card. The delay on that has nothing to do with our company. Be patient, it will show. I'm sorry you weren't happy with our service. Usbirthcertificate.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
The refund stated was never provided and action had to be made at my bank. As well I've tried contacting during business hours repeatedly with no one to answer or call me back to resolve this issue. There for I believe this site to be a fraud and highly unsatisfactory.
Our website in 4 places you went to states there are 2 fees when using our service. 1, 2.Main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49.3. Order form:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Please charge me "total service fee $170" for passport and birth certificate processing4. Terms of service you agreed to: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.** State Fees may appear on your credit card as VCN NETWORK or VCN then the state name or as Bureau of Vital StatisticsIf you didn't want the passport processed thru our company we would have been more than willing to refund that $121 of the $170 you paid. Since you disputed the complete charge with your credit card company we will deal with them on this matter.It's unfortunate you did not read our site before ordering.Usbirthcertificate.com
On **-1-14 we received a new credit card number (the original one was declined and one of the reasons the order wasn't complete yet) from the client for the state fee of $25.95 which was approved. The customer approved this charge and to keep processing their order. It will be sent by...
regular mail to the customer shortly from the state of birth. We consider this case closed, no refund will be given.Usbirthcertificate[redacted]
On our site we state their are 2 charges when using our service. main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49order for in the fees...
section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Terms of Service you agreed to on the order form: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.The reason it has taken so long is you did not provide the state required documents to be able to issue the birth certificate. At least once the state tried to charge your card for their fee and it declined. on 7-2-15 a woman called and cussed and yelled at my employees.We have tried to do exactly what we state we do and have done for over 500,000 customers but if you cannot or will not do what is needed then you won't get a birth certificate.Usbirthcertificate.com
On 4 different places you went to on our site it states there are 2 fees, I'm sorry you did not see them.Main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by ** Mail and vary from $11-$36. Plus our service fee of...
$49On the order form on 2 places:Fees section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49and the terms of service you agreed to when using our service: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.I'm sorry but no refund can be given.Usbirthcertificate.com
I've spoken with my creditors and they've explained to me that there is no sign of a refund on their end. They've also explained that it only takes up to 3 business days to receive the notice.
Our website is usbirthcertificate.com and that is where you filled out our order form and sent it to us to get your birth certificate for you. [redacted] is not even a valid web address.We do not give receipts for $19.50, that was from the state of Kentucky.You filled out our order...
form which we then ordered your birth certificate from Kentucky. Once we make the order with the state we cannot refund our $49 service fee. On 4 places on our site it states there is a state fee plus our fee.Main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49.Order form fees section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49 Order form terms of service section: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above. I am sorry but we cannot issue a refund.Usbirthcertificate.com
First and foremost I thank you for your service to our country.Our website clearly states there are 2 fees when using our service in 4 different places. Main page and state page::Processing Fees:Express/Emergency Ordersship by an overnight couriervary from $25-$69.Regular Orders ship by USMail...
and vary from $11-$36.Plus our service fee of $49.Fees section on the order form you filled out:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Terms of service you agreed to when filing out your information:* I authorize [redacted] to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand [redacted] is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and [redacted]'s fee. By submitting the form above you agree to these terms.By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.I'm sorry you missed seeing all these places. UPS tracking number for your birth certificate is [redacted] They attempted delivery on 6-17-15 and will retry today 6-18-15.[redacted]
The birth certificate is being held for pickup at a UPS location per the customers request.UPS tracking information:[redacted] United States
01/21/2015
10:46 P.M.
As requested, the delivery change was completed. / The receiver arranged for
same-day pickup at a UPS...
You came to our website, filled out the order form and agreed to our terms of service. We clearly state what we do and what we charge. Not really sure what you are getting at but it seems you just aren't happy with our service. We have helped over 500,000 people get their birth certificates over the years and in that time we realize not every single person will be happy no matter what we do. This seems to be one of those instances. I'm sorry you aren't happy. We consider this case closed.Usbirthcertificate.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
This I understand. U.S. Birth CERTIFICATE charged me 49.00 and vitalchek charged me 44 and change. If U.S. were to obtain my Birth certificate why am I being charged by vitalchek? my husband paid vitalchek without the middle man which is U.S. Birth certificate. I was charged an unnecessary fee by U.S. Birth certificate and I am getting it a week after my husband got his delivered. I only went through the website because they promised quicker time according to the information no their site. I am disputing the double charge an unnecessary one that was misleading. I have no complaints about vitalchek. I could have done that myself. My issue is with U.S. Birth certificate ripping me off. They have an F rating with Revdex.com. This company is also being looked into by the fraud department with my credit card company. I just want my money and I'll go away but I will not give a site money for something they didn't provide. And they didn't provide my birth certificate another company did. What did U.S. Birth certificate do that they would charge 49.00 for? my husband and I will travel to Miami to get our passports. We can get them I'm 24 hours there so I am not interested in the service for the passport from U.S. Birth certificate. That too is an unnecessary charge. So I'm disputing the service as a whole. They aren't providing anything that saved me time like their site says. There is no way of getting in touch with them other than a phone number and I called twice and got a recording both times.
Regards,[redacted]
I'm happy you received the birth certificate you ordered thru our company.On 4 different places you went to on our site it states there are 2 fees when using our service. Main and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular...
Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49.Order form fees section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Terms of service on the order form: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms.By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above. You filled out our order form, agreed to the terms of service and we delivered a birth certificate to you. No refund can be given.Usbirthcertificate.com
First and foremost I'm sorry you aren't happy with our service. Our regular fee is $49 and the processing times are listed for that. We have a additional $25 fee for Emergency processing which makes out total fee $74. This is a yes/no option you chose while making the order and it...
has the processing times for that quicker service in the yes/no option on the order form. Click this link to the [redacted] form and look at the Processing Time drop down box (5-6 lines from the top toward the right). Here is where it states the extra $25 charge and the processing time. There are 3 options and you chose the Emergency one with the extra $25 described there.[redacted]When you called our office and spoke to our employee you had already thought there was some kind of "fruad" going on and our employee tried to describe to you what I have just typed out but you just wouldn't listen.You authorized our company to obtain a birth certificate for you and to charge you $74 for our service fee and that's what we have done. Again, I'm sorry you aren't happy and hope after what I have pointed out you will understand what has happened. No refunds will be given as we have done exactly what you have authorized us to do.Merry Christmas.[redacted]
This customer was issued a full refund on 5-4-15.Usbirthcertificate.com
Not all of your information is correct. Since you obtained your birth certificate elsewhere we refunded your $49 service fee.Also, when talking to a company there is no reason for you to cuss at the employees.Usbirthcertificate.com
Your order was delivered on the 8th business day after ordering, we do not guarantee processing times as they can vary and as stated on our site they are average processing times. Total charge for this is $92 (of the $213) which is a $49 service fee and $43 state fee. The passport...
processing portion is $121 of the $213. The $121 for the passport has been refunded on 12-29-14. No other refunds will be given as we delivered a birth certificate to you.Usbirthcertificate.com
We issued you a refund on 3-8-16 and explained it takes a little time to get back to your credit or debit card. The delay on that has nothing to do with our company. Be patient, it will show. I'm sorry you weren't happy with our service. Usbirthcertificate.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
The refund stated was never provided and action had to be made at my bank. As well I've tried contacting during business hours repeatedly with no one to answer or call me back to resolve this issue. There for I believe this site to be a fraud and highly unsatisfactory.
Our website in 4 places you went to states there are 2 fees when using our service. 1, 2.Main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49.3. Order form:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Please charge me "total service fee $170" for passport and birth certificate processing4. Terms of service you agreed to: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.** State Fees may appear on your credit card as VCN NETWORK or VCN then the state name or as Bureau of Vital StatisticsIf you didn't want the passport processed thru our company we would have been more than willing to refund that $121 of the $170 you paid. Since you disputed the complete charge with your credit card company we will deal with them on this matter.It's unfortunate you did not read our site before ordering.Usbirthcertificate.com
On **-1-14 we received a new credit card number (the original one was declined and one of the reasons the order wasn't complete yet) from the client for the state fee of $25.95 which was approved. The customer approved this charge and to keep processing their order. It will be sent by...
regular mail to the customer shortly from the state of birth. We consider this case closed, no refund will be given.Usbirthcertificate[redacted]
Our logs show the receipt email was sent to [redacted]. Check your spam folder and your email provider. [redacted]
On our site we state their are 2 charges when using our service. main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49order for in the fees...
section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Terms of Service you agreed to on the order form: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.The reason it has taken so long is you did not provide the state required documents to be able to issue the birth certificate. At least once the state tried to charge your card for their fee and it declined. on 7-2-15 a woman called and cussed and yelled at my employees.We have tried to do exactly what we state we do and have done for over 500,000 customers but if you cannot or will not do what is needed then you won't get a birth certificate.Usbirthcertificate.com
On 4 different places you went to on our site it states there are 2 fees, I'm sorry you did not see them.Main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by ** Mail and vary from $11-$36. Plus our service fee of...
$49On the order form on 2 places:Fees section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49and the terms of service you agreed to when using our service: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.I'm sorry but no refund can be given.Usbirthcertificate.com
I've spoken with my creditors and they've explained to me that there is no sign of a refund on their end. They've also explained that it only takes up to 3 business days to receive the notice.
Our website is usbirthcertificate.com and that is where you filled out our order form and sent it to us to get your birth certificate for you. [redacted] is not even a valid web address.We do not give receipts for $19.50, that was from the state of Kentucky.You filled out our order...
form which we then ordered your birth certificate from Kentucky. Once we make the order with the state we cannot refund our $49 service fee. On 4 places on our site it states there is a state fee plus our fee.Main page and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49.Order form fees section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49 Order form terms of service section: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms. By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above. I am sorry but we cannot issue a refund.Usbirthcertificate.com
Our website in 4 different places including the terms of servie state there are 2 fees. no refund willbe given. Usbirthcertificate.com
First and foremost I thank you for your service to our country.Our website clearly states there are 2 fees when using our service in 4 different places. Main page and state page::Processing Fees:Express/Emergency Ordersship by an overnight couriervary from $25-$69.Regular Orders ship by USMail...
and vary from $11-$36.Plus our service fee of $49.Fees section on the order form you filled out:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Terms of service you agreed to when filing out your information:* I authorize [redacted] to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand [redacted] is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and [redacted]'s fee. By submitting the form above you agree to these terms.By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above.I'm sorry you missed seeing all these places. UPS tracking number for your birth certificate is [redacted] They attempted delivery on 6-17-15 and will retry today 6-18-15.[redacted]
The birth certificate is being held for pickup at a UPS location per the customers request.UPS tracking information:[redacted] United States
01/21/2015
10:46 P.M.
As requested, the delivery change was completed. / The receiver arranged for
same-day pickup at a UPS...
facility. tracking number[redacted]Usbirthcertificate.com
Call our office
You came to our website, filled out the order form and agreed to our terms of service. We clearly state what we do and what we charge. Not really sure what you are getting at but it seems you just aren't happy with our service. We have helped over 500,000 people get their birth certificates over the years and in that time we realize not every single person will be happy no matter what we do. This seems to be one of those instances. I'm sorry you aren't happy. We consider this case closed.Usbirthcertificate.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
This I understand. U.S. Birth CERTIFICATE charged me 49.00 and vitalchek charged me 44 and change. If U.S. were to obtain my Birth certificate why am I being charged by vitalchek? my husband paid vitalchek without the middle man which is U.S. Birth certificate. I was charged an unnecessary fee by U.S. Birth certificate and I am getting it a week after my husband got his delivered. I only went through the website because they promised quicker time according to the information no their site. I am disputing the double charge an unnecessary one that was misleading. I have no complaints about vitalchek. I could have done that myself. My issue is with U.S. Birth certificate ripping me off. They have an F rating with Revdex.com. This company is also being looked into by the fraud department with my credit card company. I just want my money and I'll go away but I will not give a site money for something they didn't provide. And they didn't provide my birth certificate another company did. What did U.S. Birth certificate do that they would charge 49.00 for? my husband and I will travel to Miami to get our passports. We can get them I'm 24 hours there so I am not interested in the service for the passport from U.S. Birth certificate. That too is an unnecessary charge. So I'm disputing the service as a whole. They aren't providing anything that saved me time like their site says. There is no way of getting in touch with them other than a phone number and I called twice and got a recording both times.
Regards,[redacted]
I'm happy you received the birth certificate you ordered thru our company.On 4 different places you went to on our site it states there are 2 fees when using our service. Main and state page:Processing Fees: Express/Emergency Orders ship by an overnight courier vary from $25-$69. Regular...
Orders ship by US Mail and vary from $11-$36. Plus our service fee of $49.Order form fees section:**State Fee: $11-$69 (Most are $25-$40); Plus Our Regular Fee: $49Terms of service on the order form: I authorize USBirthcertificate.Com to be my legal representative and to obtain or order my birth certificate for me. USB.com will charge your credit card our fee upon receiving your request. I understand Usbirthcertificate.com is a private expediting service and I am hiring them to expedite my birth certificate order. I understand there is a state fee and Usbirthcertificate.com's fee. By submitting the form above you agree to these terms.By clicking the submit button below you are sending your information electronically to our office so we can process your order. Once you click the button below your order will be processed by our office and cannot be cancelled. By clicking the button below you agree to these terms and the terms above. You filled out our order form, agreed to the terms of service and we delivered a birth certificate to you. No refund can be given.Usbirthcertificate.com
First and foremost I'm sorry you aren't happy with our service. Our regular fee is $49 and the processing times are listed for that. We have a additional $25 fee for Emergency processing which makes out total fee $74. This is a yes/no option you chose while making the order and it...
has the processing times for that quicker service in the yes/no option on the order form. Click this link to the [redacted] form and look at the Processing Time drop down box (5-6 lines from the top toward the right). Here is where it states the extra $25 charge and the processing time. There are 3 options and you chose the Emergency one with the extra $25 described there.[redacted]When you called our office and spoke to our employee you had already thought there was some kind of "fruad" going on and our employee tried to describe to you what I have just typed out but you just wouldn't listen.You authorized our company to obtain a birth certificate for you and to charge you $74 for our service fee and that's what we have done. Again, I'm sorry you aren't happy and hope after what I have pointed out you will understand what has happened. No refunds will be given as we have done exactly what you have authorized us to do.Merry Christmas.[redacted]