uSell

Hello, this complaint was filed at the same time our Support staff was working with [redacted]. Our email logs show that all transactional emails were successfully delivered to [redacted]. Unfortunately, since no response was given within the seven day time frame that we provide according...

to our Terms of Service, payment for the revised amount was automatically issued. However, we were able to resolve this complaint directly through Support and [redacted] should be able to confirm that. If you have any questions, please let me know. Best,HeatherDirector of Customer ExperienceuSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 here is a pic of the package OPENED  when they started the video I have a copy of the video if it helps my case they took the phone out and then showed a empty envlope ! I sent them the phone and now they are trying to steal it from me 
I al so got emails where the usell person said she watched the video and there was no showing the envlope open but here is a pic from the video 
I still want the money I was promised they are trying to rip me off I have proof !!!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for your patience on this. Your payment for the SIM card was issued today via the [redacted] email address you provided, so you should see the funds within 24 hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This company seems to be very unprofessional and inconsiderate of time. I filed this compliant two months ago and have yet to receive my phone or money. I'll provide my serial number ([redacted]) and IMEI ([redacted]) for the fourth time. I've also requested that someone from your company contact me over the phone so that Verizon Wireless can confirm my iPhone's information. I would appreciate it if you would take this investigation more seriously and respond within a week and work towards a resolve rather than wasting time.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]I received their response today October [redacted]. 2015 @ 10:06.I hope this is a final resolution for  this transaction.[redacted]Oct **, 10:06 AMHello [redacted],
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response by the business again shows a lack of responsibility in the matter and poor customer service.  These poor business practices and the lack of customer service has not provided us any resolution in the matter to current date.  This business supposedly acts as a conduit between a buyer and a seller, but does no justice in linking the two entities or troubleshooting issues that may arise.  Their continued arrogance and lack of effort will lead me to not suggest them to any acquaintances in the future and spread the word about their poor practices.The "find my iPhone" feature was turned off when we turned in the phone, as instructed.  A screen shot of the feature being turned on currently, does not demonstrate the state of the phone when it was turned in.  Additionally, a screen shot of emails sent to us does not prove that the emails were ever received or opened.  We never opened such emails.  We never received a phone call.  The emails (if sent) went to the promotional or trash folders of our email (with [redacted]) and not to our inboxes.  We never received an amended offer on the phone.  If we would have received it, we would've rejected it and asked for the phone to be returned.  Again, the business should not be able to advertise offers to buy phones for $54 and then amend the offer down to less than $10 without making a reasonable effort to contact the seller (consumer).  If these are their "Terms of Service", then their terms of service demonstrate laziness, poor business practices and bad customer service.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted] And [redacted]

Hello, I'm sorry to hear about the frustrating experience [redacted] had with her transaction. I reviewed the order details and see that she placed an order to sell an iPhone 5 for $92.40. However, upon receipt, our inspectors noted that the screen was popping out of the frame and the home key was...

loose. There were no indications that this could have happened in transit to our facility. I am attaching a photo for your reference. As far as I can see in our system, [redacted] did not reach out to uSell Support for assistance prior to filing this complaint. As for the SIM card, we advise our customers to remove their SIM cards before sending in their devices. This is because the are destroyed upon receipt to protect the seller and any sensitive information that may be present. We are proud to offer a risk-free transaction, so any time a customer disagrees with the assessment of their device, they can have it returned free of charge. [redacted]'s phone was returned to her on March ** in accordance with this guarantee. As a courtesy, I can request a payment in the amount of $26.23, which is the amount that [redacted] would have received had she accepted the revised offer. If this is acceptable, please let me know so that I can request the payment. Best,[redacted]uSell

Hello, thank you for the opportunity to address this complaint. Our records show that [redacted] placed an order to sell a Samsung Galaxy S5 in good condition; however, our inspectors noted that there were burnt images on the screen, which would require replacement of the LCD. This is an...

extremely common issue with more recent Samsung devices in the Galaxy series, because they use super AMOLED displays. They are more susceptible to screen burn. Most people don't even notice these burnt images on their devices because they are usually only visible once the phone has been reset to a blank white background. I can absolutely assure you that this is not something that could have happened during transit or at the hands of our inspectors, because this type of issue develops over time. We are proud to offer a risk-free guarantee, so any time a customer disagrees with the assessment, they can have their device returned free of charge. [redacted] contacted us for support after 10PM last night to let us know he wanted his phone back. Per his request, we declined the revised offer on his behalf and it is being processed for return at this time. We have been working with him directly to address his complaint. Please note- our grading criteria is extremely strict, whereas some other buyback companies are not so strict. We want [redacted] to get the most money for his item, even if it is not through our service. We regret that this transaction did not work out as expected. 
Best,
Heather R[redacted]
Director of Customer Experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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I'm sorry to hear you were disappointed with the outcome of your sale to SellAtlas. I reviewed your order and I do see that you created an order to sell an LG Optimus F3 (Metro PCS) in good condition to SellAtlas for $16.80. According to the notes, the device was actually a counterfeit model...

and badly damaged. It is illegal and a violation of our Terms of Service to sell counterfeit devices to our professional buyers. We work very hard to ensure that our customers have a great experience selling their unwanted items in our marketplace. Therefore, I have reached out to SellAtlas with your complaint and they have agreed to pay you the original quoted amount of $16.80 to resolve your complaint. If you find this satisfactory, please let me know and I will have them issue your payment. 
Regards,
[redacted]
[redacted]
[redacted]

Hello, thank you for the opportunity to address this complaint. I reviewed the details of this transaction and I see that [redacted] created an order to sell an iPhone 4S to The [redacted], one of the professional buyers featured in our marketplace. Upon receipt of the device, The [redacted]...

[redacted] found that although the phone was working, it was not in flawless condition. Furthermore, the ESN showed that iOS7 Activation Lock was still enabled on the phone, which reduces the value to parts. This is because as long as an Apple device has Activation Lock enabled, it cannot be refurbished, resold and activated by a new [redacted]. It renders it virtually useless. I did listen to the call that [redacted] had with our [redacted], on December **, wherein she explained the reason for the revised offer. [redacted] states that the Activation Lock was disabled prior to mailing the iPhone to his buyer, The [redacted]. However, I checked the ESN today through Apple's support site, and it still shows the Lock is activated. I have attached a screen shot of my findings. We pride ourselves on providing a smooth, seamless way for customers to sell their unwanted smartphones and electronics. We want our customers to receive the full quoted value for their devices, which is why we give so much information about how to prepare a device before shipping. In addition, when Activation Lock needs to be disabled, we send an email notification allowing 5 days for the customer to take the necessary action. A reminder is sent three days later. If the required action is still not taken, a revised offer is made. At that time, another notification is sent to the customer via email, providing seven days for a response. A reminder is also sent three days later. [redacted] contends that the urgent email notifications were not received, but our email logs show that they were successfully delivered. I have attached a record of the email transmissions for your reference. I truly understand [redacted] and [redacted]'s disappointment with the outcome of this order. Unfortunately, failure to respond to the numerous notifications resulted in a lower payment. This order was processed according to our Terms of Service, so the phone cannot be returned at this point. If there are any other questions or concerns about this, I would strongly urge you to contact The [redacted], as they were the buyer with whom the [redacted] ultimately transacted. Best,[redacted]
[redacted]uSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
It will be resolved when I receive the check.

Hello, I apologize for the delayed response to this complaint. Since no order number was provided, I had to do a little research to find the correct order for [redacted]. Our records show that her payment was issued via [redacted] on May **, 2015. If there is anything else I can do, please let me...

know. Best,[redacted]uSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, we understand that [redacted] is eager to receive his payment for this device. Our records show that it was just received at our facility on October ** and is currently being processed. We keep our customers informed via email every step of the way. We also strongly encourage our customers...

to use the Track Order feature that is found on every page of our site. Payment is typically issued within 5 business days of receipt of a device, so this order is still within that time frame. [redacted] will be notified via email as soon as payment is issued or if there is any action required on his part. We are extremely proud of our track record with the hundreds of thousands of satisfied customers we have served over the years. The vast majority of customers are paid the full quoted amount for their devices. If there are any discrepancies between the quoted item and the item we receive, the customer will be notified. We are also proud to offer a risk-free transaction, so if there are any discrepancies, the customer can have their device returned free of charge. I am also proud to inform you that any other complaints referenced in [redacted]'s complaint were successfully resolved. We are committed to our customers' satisfaction and look forward to having the opportunity to prove that to [redacted]. Regards,HeatherDirector of Customer ExperienceuSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Everything went well until they "inspected" my phone.
Their original offer was: $24.48
We need you to take action on an issue regarding your trade-in order. Please read on and answer the one question below.
As part of the quality assurance process, all received devices are inspected to make sure they match the model and condition indicated on the trade-in order.
During the inspection, we found the following issue(s):
•Cracked touchscreen.
The good news is that you can still get some value for your trade-in. The revised price for your device is $20.40, rather than the original quote of $24.48.
There was NOTHING wrong with my phone when I shipped it out. I just bought a new one because of a deal [redacted] offered us.
What choice do you have when they have your phone and now they say it is damaged????? They send a little bubble bag to ship it in. If it WAS broken, it happened in shipment, but I doubt it.

Hello, I have reviewed the transaction in question, as well as the correspondence exchanged between [redacted] and our Support staff. In this case, the device was received on January [redacted], passed inspection on January [redacted] and the check was issued January [redacted]. This transaction was processed within...

the normal time frame and according to our Terms of Service. Unfortunately, [redacted] notified us that she has not received the check that was mailed on 1/**/16. Our Finance department mandates that we allow three weeks for delivery of a check. After that time, if the check has not been received, the Finance department will make sure that the payment has not cleared, then reissue the check. According to our support records, the request was sent to Finance yesterday. As long as the check has not been cashed, it should be cancelled and payment reissued by tomorrow. Of course, our Support staff will be in touch with [redacted] regarding the status every step of the way. I have attached a copy of the correspondence for your records as well. Please let me know if you have any other questions. Best,HeatherDirector of Customer ExperienceuSell