uSell

Review: Three iPads which were sent in for sale with the provided shipping materials and label by the company got damaged in transit or in their possession, that the company offered 1/3 of originally promised price so I accepted a return on the devices to see the physical damage they were not sent in with. All three have been dented in the corner, and one of them also on the speaker part of the iPad. uSell provides a prepaid package and shipping label which includes a bubble envelope which has no protection on the four corners of it. Additionally, there was no damage to any of them or the speaker on the one which has two dents which tells me the damage occurred while in the companies possession.Desired Settlement: Finish the Job

Business

Response:

Hello, thank you for the opportunity to address this complaint. First, we extend our sincere apologies to [redacted] for any disappointment or frustration experienced with these orders. I reviewed [redacted]'s account and I see that he created 8 orders to sell 4th Gen iPads. Five of these orders were processed and paid in full, without incident. The other three are the ones about which this complaint was filed. Our Support staff has been corresponding with [redacted] about this matter since June **, and this complaint was filed before we had a chance to fully investigate the claims of damage to the iPads. According to our Terms of Service, uSell is not liable for any items that are lost or damaged during transit. When [redacted] contacted us, we reached out to our inspection team for more information about the condition of the iPads upon their receipt. We were told that there was no evidence of damage in transit or mishandling by [redacted]. Please note: our inspection team has no incentive or reason to deny the possibility of mishandling by [redacted]. Furthermore, I can absolutely assure you that there was no mishandling at our facility. All items are handled with the utmost care. We want all of our customers to receive the full quoted amounts for the devices they sell. We are also proud to offer a risk-free guarantee, so any time a seller disagrees with the assessment of their device, they can have it returned free of charge. [redacted]'s iPads were returned to him in accordance with this risk-free guarantee. Again, we do apologize for [redacted]'s disappointment in this matter. Best,HeatherDirector of Customer ExperienceuSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint was filed because uSell wasn't getting back to me. Yes, I was dealing with someone named Troy after a week or so of waiting. And he said pretty much what you have, however your ToS is impossible to find, I have yet to find it, I have been emailed a screenshot of what you refer to. The only place where I was able to find anything about the insurance part was in your FAQ section after I was contacted by Troy, and still could not find the ToS. A company which purchases electronics, and sends out their own packaging should atleast make sure it is up to the task, or insure the package for what its worth. As for your inspection department, people make mistakes all the time and deny them. Its human nature. I have damage to one iPad that could not of even come from the inadequate packaging because it is in the center on the back of the iPad on the speaker. Granted I will admit because of this I am blaming the company rather than [redacted] because in this case the packaging at the center of the back of the iPad is actually intact. So which is it? Human error on uSell, bad business practices on uSell, or are you going to keep blaming the post office?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, I am sorry to hear that [redacted] is not satisfied with my original response to his complaint. Our inspection team said that this type of damage is common in iPads. While it could have happened in transit, it is highly unlikely. As we have explained, our shipping kits are rigorously tested to ensure safety in transit. Again, I can absolutely assure you that our inspection team handles all items with care and would not damage an item just to offer a lower price. As I previously stated, we want our customers to be able to unlock the full value of their devices. Since [redacted]'s iPads were returned to him in accordance with our risk-free guarantee, we cannot simply pay for devices that are not in our possession. The only other option to resolve this complaint would be for [redacted] to create new orders for these iPads (in good condition), then send them in. Once they are received and inspected, new offers will be made, just as they were for the original orders. The offers will need to be accepted, then uSell will pay the difference between the original quoted amounts and the new amounts as a one-time courtesy. If [redacted] wishes to proceed, please let me know. Regards,Heather

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will not accept the resolution as since this process has taken longer than anticipated I was able to find buyers for the iPads in question. So I will no longer pursue the original resolution that I had requested. I do however request that if the Revdex.com has a grading system, review section etc, for this business that my complaint be published or be taken into consideration there. While I expect a company to be on the defensive when facing this type of complaint, the sheer fact that they will not even concede that their shipping products may need to be improved confuses me. I do not intend to business with them again.

Sincerely,

Review: I sent 3 phones( Iphone 5, Samsung Galaxy S4 and Samsung Galaxy S5) for buyback. Upon receiving the phones, Usell sent and email for Samsung Galaxy S4 stating that I sent in a damaged phone due to burnt or ghost images therefore reducing my quoted price from $65 to $23.10. I sent email disputing their claim, but reluctantly accepted their revised offer. 3 days later, I receive an another email for Samsung Galaxy S5 stating the same exact reason for the Samsung Galaxy S4 and revising my offer from $121.80 to $23.10. I didn't select the box at the top of the email accepting the offer and sent and email stating I want my Samsung Galaxy S5 sent back to me and I will report them to the Revdex.com for unfair business practices. The next day I receive an email stating they can't send my phone back because I accepted the offer and U sell reference the order number for the Samsung Galaxy S4.Desired Settlement: I want the Samsung Galaxy S5 sent back to me immediately. In reference to Samsung Galaxy S4 , I want the quoted amount of $65 deposited into my [redacted] account.

Business

Response:

Hello, I'm terribly sorry to hear about the trouble [redacted] experienced with her orders. I reviewed her account and these are my findings:Order #[redacted] to sell a Samsung Galaxy S5 - A revised offer was made due to inspection results showing that there were burned images on the screen. The device was returned per our risk-free guarantee on 1/**/16.Order #[redacted] to sell an iPhone 5 for $73.72- A revised offer was made because the screen moved when pressed, which requires repair. The new offer amount was $60.80, which [redacted] accepted. Payment of $60.80 was issued on 1/**/16.Order #[redacted] to sell a Samsung Galaxy S4 for $65.60- A revised offer was made because the screen had burned images as well. This type of defect requires the LCD screen to be replaced. [redacted] accepted the new offer of $12.00 so payment was issued on 1/**/16.All three transactions were processed and completed according to our Terms of Service, to which [redacted] agreed when creating them. Our support staff communicated all of this to [redacted] multiple times. Unfortunately, with the more recent Samsung Galaxy series of phones, the LCD damage is a very common issue. If [redacted] had simply declined the revised offers instead of accepting them, the phones would have been returned right away. Once the "accept" button is clicked, payment is initiated and the device is immediately shipped off to another facility. Therefore, there was no way to reverse the process. We do truly regret that the sales did not work out as expected. If you have any questions, please let me know. Best,Heather RyanDirector of Customer ExperienceuSell

Review: I sent them my iPhone and they never paid me for it .. I was supposed to receive a check and never didDesired Settlement: I just want compensated the two months I've waited and the check that never came this is ridiculous and I'll never use the website again .

Business

Response:

Hello, I searched our records for [redacted], but the only order I could find is order #[redacted] to sell a damaged iPhone 5c to Early Upgrade for $23.43 back on January **, 2015. [redacted] just contacted uSell for support on April ** to notify us that she had filed a Revdex.com complaint against uSell. There were no prior attempts to contact us as far as I can see. This particular order was suspended after 60 days of inactivity. The [redacted] tracking on it was never activated, which indicates that the device was not mailed to the buyer. If [redacted] placed a different order using other information, please provide it so that I can look into this matter further. Thank you.Best,[redacted]uSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I did as I was told and placed the iPhone in the shipping wrap and place in my mailbox. But never received payment I feel scammed

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, per [redacted]'s request, the form has been mailed to the address provided in her last response. Once we receive the completed claim form along with the requested documentation, I will submit it to our Finance department for approval and payment. I look forward to bringing this to a resolution. Regards,HeatherDirector of Customer ExperienceuSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I'm waiting on the form but it must be sent to [redacted] in [redacted]

Sincerely,

Review: I gave my nice new iphone after getting a 100$ quote online and sent them the phone shrink wrapped bubble foam cover the whole phone TWICE to make sure its safe during shipping, after not hearing from them for a few weeks I called them and only to find out my phone is gone already and it "was" worth only 10$ because it was totally messed up, I demanded my phone back and was told its too late. I was NEVER NOTIFIED of anything wrong with the phone or that they were going to RIP ME OFF! After reading reviews about this website they apparently do this to MANY MANY PEOPLE..Desired Settlement: ALl I want is what was promised to me for a phone worth more then 100$ to start with, if they still wont comply I will take them to civil court I ny for even more money since I live in nyc it will make it easier to sue them, I will also look into a class action lawsuit with out people if they wony make things right with me.

Business

Response:

Hello, I'm sorry to hear that [redacted] had a disappointing experience with us. I reviewed the order in question and I see that he created an order to sell an iPhone 4S to one of our professional buyers, [redacted] back on June **, 2014 for $97.50. Our records show that the phone had iOS7 Activation Lock enabled. This is an [redacted] security feature that prevents anyone from accessing, inspecting or activating the device. Any [redacted] product that has Activation Lock enabled is virtually worthless, or at least only worth its parts due to this restriction. An urgent email notification was sent to [redacted] on July *, 2014, asking him to disable the lock (including instructions on how to do so), and he was given 5 days to resolve the issue. He never responded or took the required action, so a revised offer of $9.75 was sent to him on July **, 2014. [redacted] declined the revised offer on July **, 2014, so the buyer, [redacted], returned the device the next day as part of our risk-free guarantee. According to our records, this order was processed exactly according to our Terms of Service and again, we apologize for any disappointment that [redacted] experienced with this transaction. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received my phone back, when I called before the [redacted] I was put on hold for so long I decided to call back later, I made sure I reset the phone before I shipped it so I have no idea how any "activation locks" happen after, This was a nice way to lose a expensive phone, create a lpt of stress and in the end lose my phone and get nothing in return.... Oh the comments I will post on EVERY review board I can find about this scam so you will lose buisness I know if I read negative reviews I would go to a "safer" website... I will shed light on your company's poor customer service and you will lose a lot more then 90$, just goes to show you must research the website before you make any kind of transaction with them I learned my lesson and will now teach thousands others to avoid your scam hope it was worth it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by uSell regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

As expected only a excuse was given might as well have thrown my phone in the trash.... they wont scam me or my friends again with the reviews I posted..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning, I apologize for the delayed response to this complaint. [redacted] filed this complaint about an order that was finalized over a year ago, so I had to find out if he was referencing the correct transaction. Our records show that [redacted] created an order to sell an iPhone 4S 32GB ([redacted]) to [redacted] (one of the professional buyers in our marketplace) for $97.50 on 6/**/14. When [redacted] received the phone, they noted that it had the iOS Activation Lock (Find my iPhone security feature) enabled. We notified [redacted] and provided 5 days for him to disable this feature, but he failed to do so. Activation Lock prevents the buyer from inspecting the device and it prevents it from being resold and activated by a new user. This means the phone can only be used for its parts, which dramatically reduces the value. This is why the offer was revised down to $9.75. As part of our risk-free guarantee, [redacted] declined the revised offer on 7/**/14 and the phone was returned to him at that time. Unfortunately, [redacted] did not enter the return tracking information in the order system when they sent back the phone. (Normally I would provide that in a case like this.) If this complaint had been filed at the time of the transaction, we could have obtained the information from [redacted] recycles tracking numbers after a certain period of time, so the return tracking number for this particular package would be of no help at this point (over a year after it was generated). We are sorry to hear that [redacted] was dissatisfied with this experience. If there is anything else I can do to help, please let me know. Best, Heather R[redacted] Director of Customer Experience[redacted]

Review: I got a quote from them of $31.28 for both of my phones so I sent them In to them and now they are trying to give me $6.80 for both of my phones. They were in mint condition when I sent them to them but they are saying the have a bad LCD and they sent me pictures of two phones that I don't even no if there mine. Both phones were Samsung galaxy S3 and one was white and the other was blue. They also said they sent me an email on the 11/** but I never received it. They tell me there nothing they can do.Desired Settlement: I would like the $31.28 for each phone or I want my phones back.

Business

Response:

Hello, thank you for the opportunity to address this complaint. I am terribly sorry to hear of the disappointing experience [redacted] had in selling his phones through us. I reviewed the transaction history and correspondence he exchanged with our Support staff. Our records show that he created orders to sell the following devices: Two Samsung Galaxy SIII (Verizon) for $31.28 each. As our Support staff explained, our inspection team found that there were images burned into the LCDs of these phones. I have attached the photos from the inspection showing that there are ghost images of the home screen icons burned into the LCDs. It is a very common issue that occurs with normal wear and tear. This would require replacing the LCDs in order to refurbish the phones and resell them, which is why revised offers were sent to [redacted] upon inspection. We are proud to offer a risk-free transaction, so any time a customer disagrees with the assessment of their device, we'll gladly return it free of charge as long as the revised offer is declined within the seven-day time frame. According to the email logs, all notifications sent to [redacted], the email address on the order were delivered successfully. Since no action was taken, payment for the revised amount was automatically issued for both devices. I am attaching a copy of the logs for your reference. These orders were processed exactly according to our Terms of Service, to which [redacted] agreed when he placed them. Since they were finalized and payment was issued, the devices cannot be returned. We do sincerely apologize for the disappointment experienced with these transactions. Although these orders were processed exactly as they should have been, we will make a one-time exception and issue a courtesy payment for the difference. I will contact [redacted] directly once the payment has been issued. If you have any questions, please let me know. Best,HeatherDirector of Customer ExperienceuSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted usell.com about selling my old device. I received a quote for the device of $63.00. I felt the offer was fair so I mailed them my phone. I received an email explaining that my "ESN number was not clear" and to call my cell phone provider to clear the number before August [redacted] or I would receive a "revised offer". I called my provider and they assured me that there was no issues with the ESN number. They told me everything was clear and even went as far as to say there were no outstanding balances on the phone.

I had it done before the [redacted] and clicked on the option in the email that stated the ESN was clear. That was the last contact I recieved from Usell until yesterday (September [redacted]). I recieved a check for $27.36. No revised offer was ever sent to me. So I contacted usell via email to voice my displeasure and to ask for my phone back. The response I got was that t mobile claimed there was an outstanding balance on the phone (which is a lie) and that usell emailed me with a new offer on August [redacted] and [redacted] (also lies). I was told that the transaction is complete and final and I can not have my phone back.Desired Settlement: I would like a check for the complete offer of $63 or I would like MY phone back.

Business

Response:

Hello, this complaint was filed at the same time our Support staff was working with [redacted]. Our email logs show that all transactional emails were successfully delivered to [redacted]. Unfortunately, since no response was given within the seven day time frame that we provide according to our Terms of Service, payment for the revised amount was automatically issued. However, we were able to resolve this complaint directly through Support and [redacted] should be able to confirm that. If you have any questions, please let me know. Best,HeatherDirector of Customer ExperienceuSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Everything went well until they "inspected" my phone.

Their original offer was: $24.48

We need you to take action on an issue regarding your trade-in order. Please read on and answer the one question below.

As part of the quality assurance process, all received devices are inspected to make sure they match the model and condition indicated on the trade-in order.

During the inspection, we found the following issue(s):

•Cracked touchscreen.

The good news is that you can still get some value for your trade-in. The revised price for your device is $20.40, rather than the original quote of $24.48.

There was NOTHING wrong with my phone when I shipped it out. I just bought a new one because of a deal [redacted] offered us.

What choice do you have when they have your phone and now they say it is damaged????? They send a little bubble bag to ship it in. If it WAS broken, it happened in shipment, but I doubt it.

Review: I sold uSell my old iPhone 5 that I had owned for 2 1/2 years. It was in good condition for a phone of its age (it had been in a protective case with a protective screen since the second I took it out of the box from T-Mobile). After sending it in and receiving an email evaluating my phone, the offer was halved. I was informed the screen had a visibility issue which is typical wear and tear for an older phone, however they marked it down as an element of damage. This is fine, I'll let it slide, most because their second 'finding' is an out and out blatant lie. I was then told the phone was not in its original casing and that it had been replaced. My phone was brand new directly shipped from [redacted] when it was released 2 1/2 years ago and has been inside a case the entire time I have owned it. If the phones casing wasn't original, then someone should tell [redacted] that because the phone came sealed in its packaging from them.Desired Settlement: Despite accepting the halved payment from the original quote, I am requesting further credit because I do not believe for one second that their 'assessment' is true. I believe they were trying to find and invent problems with the phone so they didn't have to pay the full amount.

Business

Response:

Hello, thank you for the opportunity to address this complaint. I am terribly sorry that [redacted] was so disappointed with his experience with us. I reviewed the account and history of correspondence exchanged with our support staff. [redacted] created an order to sell an iPhone 5 16GB in good condition for $83.64. However, our inspectors noted that the LCD had a yellow border around the display and that the body of the device was not original, so a revised offer of $45.50 was sent to [redacted] on October [redacted]. He accepted it that same day, then complained to our support staff about the inspection results. Our support staff did ask the inspection team to double check the item and the findings were the same. We are proud to provide a risk-free transaction, so any time a customer disagrees with the assessment of their device, we can return it free of charge as long as the offer is declined within the seven-day time frame. No customer is ever obligated to accept a revised offer. Since [redacted] accepted the revised offer, the phone has been refurbished and moved to another facility and/ or sold, so we are unable to reinspect it or return it. Our inspectors are professionals with years of experience in this industry. I can assure you that our goal is to pay the full quoted amount for every device received. In fact, the vast majority of customers are paid exactly what was quoted. We pride ourselves on providing a stellar customer experience from start to finish, and I am sorry that we failed to deliver that in this case. I would like to offer [redacted] a one-time courtesy payment of the difference of $38.14 to settle this matter. I will submit the request to our Finance department right away. Please let me know if you have any questions.Best,HeatherDirector of Customer ExperienceuSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent this website my cell phone in flak to this website in exchange for money. The condition of the phone was flawless right from the box. They quote me a fair reasonable price so I agree and send the phone. Days later they get my phone and tell me it is damaged and quote me an extremly low offer. It's a total scam they just want you to send you a phone so that they can scan you into paying less. My phone was literally right from the box when I sent it in. Not to mention for shipping they use these little plastic bags.Desired Settlement: I requested the phone be sent back, but they really should give me the amount they quoted as promised. I know my phone was not damaged.

Business

Response:

Hello, thank you for the opportunity to address this complaint. I am very sorry to hear that [redacted] had such a disappointing experience selling her iPhone 6. Our Support staff has been corresponding with [redacted] since the revised offer was issued on October *, the same day this complaint was filed. I reviewed the inspection notes, which indicated that the LCD display had white spots/ fading on it, which, as we explained, is most likely a factory defect. I have attached a photo from the inspection for your reference. We are proud to offer a risk-free transaction, so any time a customer disagrees with a revised offer, their device can be returned free of charge. In accordance with this policy, [redacted]'s phone was returned to her on October * via [redacted] with the following tracking number: [redacted]. According to the tracking, it should be delivered to her today. [redacted] has completed 4 other transactions with us, for which she was paid the full quoted amount. We regret that this sale did not work out as smoothly as the others. If there are any other questions, please let me know.

Review: Still waiting on payment. Was told a few business days and it's been longer than that. This should have been an easy inspection. I have the entire packing process on video. The condition of the phone, the fact the LCD screen is in perfect condition with no burnt images, no scratches AT ALL, not a single one. not even any hazing on the screen at all. Phone was 5 months old and was always kept in otterbox defender from day 1. I have dozens of high res pics showing very minimal damage to the outer edge of the phone from where it rubbed the inside of the otterbox. back cover in perfect condition. battery in perfect condition, no puffing or deformation that is associated with lithium batteries when misused. waterproof usb cover in perfect condition and snaps shut perfectly. No dust or dirt inside any of the ports. Horrible customer service, zero responses from email or [redacted].Desired Settlement: I either want my phone back or my payment as quoted.

Business

Response:

Hello, we do apologize for the length of time it is taking for [redacted]'s phone to be processed. I checked our system and the first time [redacted] contacted us for support was yesterday at 7:07 pm (after business hours). Our support staff provided the following response this morning at 9:58: "Hi [redacted],Thanks for checking in. Our records show your device has been received and is being inspected. Part of the inspection process is checking the ESN to verify that Sprint considers your phone clear for activation. Unfortunately, Sprint's ESN database recently experienced an outage, which has caused a slight processing delay.We are very sorry that your order was affected by Sprint's database failure and we want you to know that our inspectors are working around the clock to make sure all devices are processed as quickly as possible.You'll receive an email notification as soon as your payment is issued, or if any action is required on your part, so please watch your inbox! You can also track your order status HERE at any time.Thanks so much for your patience, and please let me know if there is anything I can do for you in the meantime."Unfortunately, odd circumstances can arise that are beyond our control; however, we work diligently to complete each transaction as quickly as possible. We expect the inspection to be completed by tomorrow; Monday at the latest. Please rest assured that we will keep [redacted] informed every step of the way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have contacted Sprint and they have no clue as to what type of outage usell is referring to. I am still waiting on payment or to recieve my phone back in the mail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, the Sprint database that our inspection team was using did go down over a month ago which required a more lengthy inspection process. Again, we do sincerely apologize for the delay. I just checked the order again and I see that the ESN turned out to not be clear for activation. Therefore, the phone was returned to [redacted] today via [redacted] with the following tracking number: [redacted]. If you have any other questions, please let me know.

Review: On 01/**/2015, I was quoted $168.00 by uSell.com for my Apple iPhone 5S in good condition. On 01/**/2015, I received a confirmation email that my shipping kit was on it's way. On 01/**/2015, I received an email that my shipping kit had arrived, along with instructions on how to ship my item in, and also that I would receive a check for $168.00 once the item was received. For my own privacy, I deactivated iCloud and Find My Phone, and also did a hard reset on the device.

No further contact was made to me by uSell.com. On 02/**/2015, I received a check for $17.50. I e-mailed the uSell.com support team, and explained my problem. I requested that I either be compensated $150.50, per our agreement, or I'd like my property to be returned. Today, 03/**/2015, I received an e-mail apologizing and stating that since a check for $17.50 had already been issued, that another check in the amount of the difference could not also be issued, even though I hadn't cashed the first check. The email also stated that my iPhone was now in a warehouse in a box with several similar devices, and would be too hard to retrieve and return to me.Desired Settlement: I request that my property be returned to me in the same condition it was mailed in. If this is not possible, then I expect to be compensated for the difference, per our contract, for $150.50.

Business

Response:

Hello, thank you for the opportunity to address this complaint. We have been assisting [redacted] via our support network. I reviewed the correspondence between [redacted] and our support staff, and I am sorry that this matter wasn't resolved to her satisfaction. Unfortunately, the iPhone she sold to Early Upgrade still had the Activation Lock enabled, which is why the revised offer of $17.50 was made. As part of our risk-free guarantee, any time a seller disagrees with a revised offer, they can decline it and have their device returned for free. As for [redacted]' claim that she did not receive the email notifications about the offer, the initial emails were successfully delivered. However, the notifications about the Activation Lock and revised offer failed with the reason "Not delivering to a user who marked your messages as spam". I'm including a copy herewith. Our Terms of Service state " It is your duty to keep your e-mail address accurate, valid and up to date and to ensure that e-mails uSell and/or Buyer sends you are not filtered or stopped by spam filters or other types of e-mail blocking functionalities." Although this offer was processed correctly and in accordance with our Terms of Service, Early Upgrade has offered to pay [redacted] the difference between the original quoted amount and the amount she received for her phone. We will be in touch with [redacted] directly to arrange this. If there is anything else I can do at this time, please let me know. Best,[redacted]uSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it is stated in the email that the business would be in contact with me directly, and no one has contacted me yet regarding this. Once I have been contacted and compensated for the difference of $150.50 as promised in the most recent correspondence, I will consider this matter to be resolved.

Sincerely,

Review: I received a check for $80.96 that I was quoted for my cell phone. When I went to cash it, the check bounced. The company will not return my emails/phone calls. They stole my cell phone. I would like my money or my cell phone back. This is a SCAM and I now see many reviews from people getting checks that have bounced.Desired Settlement: I would like my $80.96 that I was promised. And I would like it in a payment method other than a check since I clearly don't trust this company.

Business

Response:

Hello, I'm terribly sorry to hear about the trouble you had with the check that you received from [redacted]. A recent fraud attempt on their account caused some checks to bounce, but they are reissuing payments along with reimbursement for any fees incurred. We have been working with [redacted] to make sure they have reimbursed you as well. As of now, I believe this matter has been resolved, but please let me know if there is anything else we can do. Best,[redacted]uSell

Review: They agreed to buy a broken cell phone for a set price. They the sent me a return envelope, I mailed my device and even have confirmation of them receiving the item. I have not gotten payment, no return calls, no return emails from the buyer or the web site help, no answering of the phone number provided on the web site, and now when I try to sign in to the web site it tells me the email/password is incorrect which it is not. I was offered 93.60 and have a confirmation email from 9/**/14 where is my money?Desired Settlement: I want my promised payment of $93.60 because I fear if I ask for the item (Samsung Galaxy S5 cell phone) I will not get my original item returned.

Consumer

Response:

ID [redacted], the business offered me less money than originally agreed upon. I have read reviews where the have been doing this to others. I accepted and recieved my payment, I will never use their service again. It is a shameful tactic to offer an agreed amount and then keep someones item a month only to offer less money in the end, knowing like me, that just to end the horrible transaction I as did any others would accept the offer. This is a disgraceful tactic on the business part and I cant believe they are allowed to continue to do this. Reg rdless thank you for your help and the matter has been resolved.

Sincerely,

Review: I sent my Galaxy S3 to Usell in good condition and in perfect working order. It was returned to me completely worthless after my not accepting their second, much lower offer.

When I sent my phone to Usell, they valued it at $57.27. When I disagreed with their later assessment of my phone and did not accept their lower offer they said they would send my phone back.

When I received the returned phone it was not functioning at all. It will not turn on and it will not even boot to recovery mode. It is, as they say, bricked.

I have contacted Usell several times about this and all have been ignored.

At the end of this transaction, I have neither my $57.27 nor a working phone due to the negligence and lack of response of Usell.Desired Settlement: I would either like to be paid the $57.27 they stated my phone was worth before they damaged it or to receive an identical replacement phone.

Business

Response:

Hi, I am terribly sorry to hear about the issue that [redacted] encountered with the phone that was returned to her. I have reached out to our inspection team for more information about the inspection, as well as how the phone could have been "bricked". I can absolutely assure you that this is not a practice that our inspectors engage in, and there is no reason or motivation for them to cause any damage to a device when it is being returned. I also reviewed the correspondence exchanged between our support staff and [redacted] and it appears to have been handled correctly. We always strive to provide the best possible customer experience, and I do apologize if we failed to deliver that in this case. As soon as I have a response from the inspection team, I will follow up on this complaint with next steps to rectify the situation. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since it is close to the deadline that willautomatically close my case without my action, I am unfortunately going to haveto reject the response from USell. In their response to my complaint, USELL did not include a proposed resolution –only a promise to get back to me at a later time. The individual who responded to the complaintstated that "As soon as I have a response from the inspection team, I willfollow up on this complaint with next steps to rectify the situation." That is the last contact I’ve had from USell.I also must reject theirresponse because it includes misinformation. The representative from USell stated that "I also reviewed thecorrespondence exchanged between our support staff and [redacted] and it appears to have been handled correctly." Thisstatement is not accurate as none of my emails concerning this issue havereceived a response. I check my spam folder regularly so I know that anyresponses were not misdirected there. I have attached these emails.Thank you,[redacted]

Business

Response:

Hello, Again our apologies that [redacted] is still not satisfied with our responses. This is the information received from the inspection team when I reached out for more details about the complaint: "Hello, A bad proximity sensor is the part of the phone that controls the screen going dark when placed next to your ear during a call and lighting up again when it is removed away from your ear. We tested the phone and reset the phone. The only thing wrong with this device when we tested it was that sensor. There's nothing else we could've done to cause the error that this customer is expressing."Again, I must assert that this order was handled exactly as it should have been, from the inspection side and the support side, and absolutely no wrongdoing occurred. However, as a one-time courtesy, I will ask our Finance department to issue a check for the original quoted amount of $57.27.

Review: I was sent this email

Hello [redacted],

Great news! Your Free Shipping Kit is on its way! Keep your eyes peeled for a uSell package, which should arrive in about 4 business days. You're this close to receiving your $5.60 cash offer.

Offer from:

TopBuyBack

[redacted]Desired Settlement: Send me back my device as I can sell on eBay or Craigslist quicker and for more than $5.60

Why offer me $5.60 for device then say its not working when it is still working?

Also why www.[redacted].com you could not come up with good reason and hung up on me why? Is it because I am a retired veteran of WAR!?

Business

Response:

uSell is a price comparison site that helps people find the best prices for their used cell phones and electronics. We do not purchase, handle or sell these items directly. We simply connect sellers with our network of professional buyers.

[redacted] placed an order to sell a Samsung Galaxy S II Epic 4G SPH-D710 to one of our buyers, TopBuyBack, on 3/**/14. Our records show that they evaluated the device but found that it would not power on. They sent a revised offer of $0 to him on April **. He declined it that same day, so the device is being prepared for return to him. We are sorry that the sale didn't work out. We are also proud to offer a risk-free transaction, which means that any time a customer disagrees with a buyer's assessment of their device, they can have it returned for free. [redacted] will receive an email notification from TopBuyBack as soon as his phone is returned to him. This order has been processed according to our Terms of Service.

Best,

Review: I shipped my phone to a buyer under this company from their website. I ship my phone and they were supposed to send me a check for that phone. It has been over a few weeks and I have not received any emails or phone calls regarding my transaction. I've contacted both the buyer & Usell.com about trying to resolve this issue but I have receive no answer from either.Desired Settlement: Either the $56 I was suppose to get for the phone I was selling or my phone back

Business

Response:

uSell is a price-comparison site that helps people find the best prices for their used cell phones and electronics. We do not purchase these items directly; the sales are ultimately completed with one of our third-party buyers. In this case, [redacted] sold his iPhone 4S to The Wireless Warehouse on December [redacted]. When I received the Revdex.com complaint, I immediately reached out to The Wireless Warehouse and was advised that [redacted]'s phone had been processed and payment was issued on December [redacted]

I checked our support system and could not find any record of [redacted] contacting uSell Support ([redacted]; however, he may have contacted The Wireless Warehouse directly. At uSell, we work very closely with all of our buyers to ensure customer satisfaction, so the communication issue has been addressed with The Wireless Warehouse. We apologize for any frustration[redacted]experienced and consider this matter resolved since payment for the full quoted amount of $56.00 has been issued. If there are any other questions, please let me know.

Review: Usell made a sell bid purchase for my 2 phones at 61.00 each. The envelope to mail came quickly I made the deal on 7/**/14 and by 7/**/14 I had the envelopes at my home. They were mailed

out and tracked in mailing on 8/*/14. Since 8/*/14 the phones have failed to reach their destination. I went to the complaints section on the internet and found that I was not the only

person this had happened to. LOL should have went there first. But anyway our phones are of some value, mine and every other potential seller. This is theft/fraud practiced on a grand

scale and we should be compensated or our phones returned. We are hoping for your help in this matter. I hope my complaint helps to tip this big iceberg over. And we all can be done with them.Desired Settlement: I would like my phones returned there are other reputable companies I can deal with. Or I can sell them outright. If they have sold them I want the money that was promised me.

Business

Response:

Hi, thank you for the opportunity to respond to this complaint. I reviewed [redacted]' account and I see that she created two orders to sell two Samsung Galaxy SIIIs to the buyer, Next 2 New Wireless on July **, 2014. Here are the details: Order number [redacted] was received by the buyer on 8/**/14 and payment was issued that same day for the full quoted amount of $61.75 (check #[redacted]). Order number [redacted] was also received by the buyer on 8/**/14, but they noted that the charge port was bad. They made a revised offer of $19.50, which was accepted by [redacted] that same day. The check was issued on 8/**/14 (check #[redacted]).

As for the complaint about the time it took for delivery, I researched the matter and found that Next 2 New Wireless recently had an issue with their local postal facility not delivering packages in a timely manner. We pride ourselves on providing a fast, easy way for customers to turn their unwanted devices into cash. Unfortunately, this USPS issue was beyond our control. We did research this and had Next 2 New Wireless address the matter with their local postal facility. To our knowledge, the issue has been resolved. Please accept our sincerest apologies for the delay and inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sold my phone through this company's web site. I received the agreed upon payment via a mailed check however I received an email from them explaining that they had issued bad checks, which will bounce if cashed, to many of their customers during a given period of time. I attempted to contact them numerous times through their email support as well as over the phone. They state that they will respond within 24 hours and I have heard nothing back. Based on the content of their email they have written bad checks to numerous customers and have failed to provide any explanation other than citing a "bank error". I feel that as a business they are responsible for ensuring that they provide valid payment within the agreed upon time frames. They have failed to do so and will not reply to my calls or emails. They have taken my property and issued a bad check, they are not demonstrating an appropriate response to the situation which leads me to believe I have fallen victim to a scam. My order number is [redacted]Desired Settlement: I want to have my payment issued to me immediately as they have not satisfied their obligations per our agreement yet they have had my property for some time. I feel that it should be public record that they issue bad checks to their customers and that they should be held accountable for writing bad checks. I expect that they overnight (at their expense) valid payment to me. I expect them to contact me with a resolution within 1 business day as their policies state they will.

Business

Response:

Hello,

Thank you for the opportunity to address and resolve this complaint. We are terribly sorry to hear that Jordan had such a disappointing experience selling to [redacted]. [redacted] had a problem with their bank while they switched accounts, but they did reach out to all possibly affected customers proactively to let them know what happened. This was an effort to help prevent checks from bouncing as a result of the bank error. Our support staff has been in touch with Jordan and have provided documentation showing that the replacement check [redacted] cleared on October *, 2014. We have not heard back from the customer about this, so we consider the matter resolved. Again, our deepest apologies for the hassle and inconvenience with this transaction. We continue to monitor and work closely with all of our buyers to ensure customer satisfaction. If you have any other questions or concerns, please let me know.

Best,

uSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

they are going on public record lying about the issue, 1- I had to contact them over 10 times to get a response, 2- the same day that they sent me an email stating a new check was issued, I got another email a few hours later stating that the second check would also bounce! 3- They state that they have not heard from me and therefore consider this complaint resolved....100% FALSE as they have heard from me several times since the claim to have "resolved the issue" and they have not responded. They flat out ignore my emails, calls and [redacted] messages. If this is an "honest mistake", why would it take several weeks to contact me despite my frequent emails and calls??? FLAT OUT SCAM AND I WILL NOT ACCEPT THE LIES THEY HAVE RESPONDED WITH. Yes, I finally got my money, a month later. NO, I am not satisfied with the resolution. They should 1- publicly admit they have demonstrated, at the very least, gross negligence 2 - publicly admit that they willfully chose not to demonstrate an acceptable or timely response to their fraud 3- I want a phone call from their [redacted] explaining to me why I should not pursue criminal charges against them, Fact is, any responsible business would have reacted quickly to what this one claims was an honest mistake.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I SENT IN MY OLD CELL PHONE TO A BUYER OF USELL WITH THE PANDABIT THEY RECIEVED MY PHONE ON THE ** OF JULY AND HAVENT PAID ME, SENT BACK MY PHONE OR RESPONDED TO THE MULTIPLE EMAILS I HAVE SENT THEM REGAURDING THIS PROBLEM. USELL SAYS ON THIER SITE THAT ONCE THEY RECIEVE YOUR PHONE YOU GET PAID IN A MATTER OF DAYS. I AM VERY FRUSTERATED WITH THE LACK OF CUSTOMER SERVICE AND LACK OF WAYS TO CONTACT THEMDesired Settlement: I WANT MY MONEY FOR THE PHONE DEPOSITED INTO MY [redacted] ACCOUNT LIKE THEY PROMISED OR I WANT MY PHONE BACK.

Business

Response:

Hi, thank you for the opportunity to respond to this complaint. I see that [redacted] created an order to sell an HTC Vivid to Pandabit on July **, 2014. They received the device on July **, 2014. Under normal circumstances, the order would have been processed upon receipt. However, Pandabit was recently the victim of fraud, causing them to suspend all operations until the issue is resolved.

[redacted] first contacted uSell for support on August **, 2014. We explained what happened with Pandabit and that we are working very closely with them to ensure that all outstanding orders are processed and finalized. The latest contact we had with [redacted] was August **, 2014 with further explanation.

We understand how frustrating and disappointing this experience has been for [redacted], and I can assure you that this is an extremely unusual circumstance. As a gesture of good faith and an effort to resolve this matter as quickly as possible, uSell will make payment on behalf of Pandabit for this order. [redacted] will be notified via email once payment is issued.

Review: I went to Usell to sell my iPhone 5s water damaged phone on April ** 2015 they quotes me 87.10 I approved the offer and sent my phone. Since than I have not gotten any emails from them and I have contacted them numerous times and left a message on voice mail and have not revieced a call back or anything. I've tried tracking my order and it says it doesn't exist but I have a paper from them with that number on it!!! I just want my money that they promised me!!!Desired Settlement: I would like the money they offered me my phone was only a few months old and in mint condition!!! Except it fell in the toliet; I saw their commercial and decided to try it and now I'm regretting it!!!

Business

Response:

Hello, thank you for the opportunity to address this complaint. I am very sorry to hear that [redacted]l felt that her order took longer than it should have to process. Our support staff has been corresponding with [redacted]l since she first reached out to us on May ** Our records show that her check for the full quoted amount of $87.10 was issued on May **, 2015, so it should arrive soon. If there is anything else I can do, please let me know. Best,[redacted]

[redacted]uSell

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,