uSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, I have reviewed the transaction in question, as well as the correspondence exchanged between [redacted] and our Support staff. In this case, the device was received on January [redacted], passed inspection on January [redacted] and the check was issued January [redacted]. This transaction was processed within...

the normal time frame and according to our Terms of Service. Unfortunately, [redacted] notified us that she has not received the check that was mailed on 1/**/16. Our Finance department mandates that we allow three weeks for delivery of a check. After that time, if the check has not been received, the Finance department will make sure that the payment has not cleared, then reissue the check. According to our support records, the request was sent to Finance yesterday. As long as the check has not been cashed, it should be cancelled and payment reissued by tomorrow. Of course, our Support staff will be in touch with [redacted] regarding the status every step of the way. I have attached a copy of the correspondence for your records as well. Please let me know if you have any other questions. Best,HeatherDirector of Customer ExperienceuSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  Their self serving explanation as to why they could not have received my iPhone is absurd. I sent them the phone in the packaging and return address that they forwarded to me. They returned to me a phone they claim is the one I sent. If their quality control is so exact, how is it that I did not receive the phone that I sent them.  They acknowledge the phone  I sent to them was a [redacted] phone. I agree to a three-way conversation with them regarding the phone in question.  The sooner the better. .  I have provided my cell phone number to them in a direct reply to their email to me. If it is determined that the phone they returned to me has never been owned by me then the issue should be resolved and I should receive my just compensati. If there is a question of dishonesty regarding this device, I feel that it lies on there end.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding uSell has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hello, I searched our records for [redacted], but the only order I could find is order #[redacted] to sell a damaged iPhone 5c to Early Upgrade for $23.43 back on January **, 2015. [redacted] just contacted uSell for support on April ** to notify us that she had filed a Revdex.com complaint against uSell....

There were no prior attempts to contact us as far as I can see. This particular order was suspended after 60 days of inactivity. The [redacted] tracking on it was never activated, which indicates that the device was not mailed to the buyer. If [redacted] placed a different order using other information, please provide it so that I can look into this matter further. Thank you.Best,[redacted]uSell

Hello, thank you for the opportunity to respond to this complaint. I'm terribly sorry to hear about the experience [redacted] has had with his transaction. Our records show he placed an order to sell an iPhone 5 to Second Hand Cellular, one of the trusted buyers in our marketplace, for $107.30....

When the buyer received the phone, they noted that the LCD was broken. I reviewed correspondence that our support team exchanged with [redacted], explaining that the buyer noted that the LCD had a gap in it, allowing dirt and debris to get in. This results in the buyer having to replace the LCD, which means they had to lower the offer. I also reviewed [redacted]'s history with uSell and saw two other transactions that were successfully completed and paid for the full quoted amounts. This order was an exception. Because [redacted] is such a loyal uSell customer, I'm going to have a courtesy payment for the difference of $55.50 issued. I will follow up with [redacted] directly as well. Best,[redacted]uSell

[redacted], I am so sorry to see that your buyer, SellAtlas did not follow through on sending you a replacement phone as we expected them to. I followed up with them and was told that they had stopped obtaining damaged, iCloud-locked iPhones, which is why a replacement was not sent. That does not excuse the fact that they did not do anything about the complaint. Therefore, they have issued a check in the amount of $72.80 to make up the difference between the original quoted amount of your order and the amount you received due to your phone being iCloud-locked. I hope this resolves your complaint and again, I do apologize on behalf of SellAtlas for the length of time it took for this. Best,[redacted]

Hello, thank you for the opportunity to address this complaint. I can certainly understand why [redacted] would be upset about the outcome of this transaction. I have reviewed all of the correspondence and history on his account. In addition, I contacted his buyer, XTechGear for more information...

about the way they determined the model and capacity of the iPod they received for this order. Their response to me was the following: "We requoted him because it was an incorrect item.  The package wasn’t opened because the item was not a 6th gen 160gb on the order.  It was a 30GB 5th gen.  I physically looked at the bag, the order number on the bag, and the item, and it was not a 160GB item.  Both myself and other employees have also looked at this bag, the order number, and the item to confirm it was not a 160gb ipod.  We returned the item that he placed in the bag because he declined. We do not open bags or pull the item from the bag unless the item matches what the order says it should be, specifically to prevent just such a mistake from happening.  When an item doesn't match we requote it immediately." In this case, we were unable to find any wrongdoing on the part of the buyer, XTechGear. However, as a one-time courtesy, they have agreed to pay [redacted] the full quoted amount for his iPod. The payment should be sent out shortly; I will follow up with XTechGear as well. Please let me know if you have any questions. Best,[redacted]uSell

Hello, thank you for the opportunity to address this complaint. I am very sorry to hear that [redacted] had such a disappointing experience selling her iPhone 6. Our Support staff has been corresponding with [redacted] since the revised offer was issued on October *, the same day this complaint was...

filed. I reviewed the inspection notes, which indicated that the LCD display had white spots/ fading on it, which, as we explained, is most likely a factory defect. I have attached a photo from the inspection for your reference. We are proud to offer a risk-free transaction, so any time a customer disagrees with a revised offer, their device can be returned free of charge. In accordance with this policy, [redacted]'s phone was returned to her on October * via [redacted] with the following tracking number: [redacted]. According to the tracking, it should be delivered to her today. [redacted] has completed 4 other transactions with us, for which she was paid the full quoted amount. We regret that this sale did not work out as smoothly as the others. If there are any other questions, please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 as I have stated I have shown proof that u stole the phone and have lied noumourse times about it I have also told u I didnt buy the phone new it was bought used so I do not have the orginal buyers papers papers so how can I send u that stuff I also have another email forom your co stating u are sending my phone back that I got recently 1!! I will not let this go til I have my money in my hand I think I have sent u and the Revdex.com enoufe proof to summit a claim that u are LIEING about reciving my phone 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, I'm sorry to hear about the disappointing experience that [redacted] had with our site. I reviewed his account and see that he has completed a total of five sales. If you would be kind enough to provide me with the order number for this particular complaint, I would be happy to address...

it. Best,[redacted]uSell

Hello, thank you for the opportunity to address this complaint. I reviewed [redacted]'s account and order history. Here are the details:Order # [redacted] for $291.33 was received on 4/**/15 and paid via [redacted] on 4/**/15.Order # [redacted] for $113.25 was received on...

4/**/15 and paid via [redacted] on 5/**/15Order # [redacted] for $162.00 was received on 4/**/15 and paid via [redacted] on 5/**/15[redacted] is correct in saying that the last two orders took longer than usual to process. Please allow me to explain: All devices sold were from [redacted]. Part of the inspection process is to verify that [redacted] considers the devices clear for activation by a new user. This is done by checking the ESN (Electronic Serial Number). Unfortunately, [redacted]'s ESN database recently experienced an outage, which caused a delay in processing. Until the ESNs could be verified, the inspection could not move forward. As you can see, the issue was resolved and the payments were issued as soon as the ESNs were verified on May [redacted] reached out to uSell Support via email and phone, and one of our Customer Care Representatives explained the [redacted] issue to him on May [redacted]. We deeply apologize for any concern or inconvenience that was caused by [redacted]'s database failure. I can assure you that it has been resolved and we do not foresee any further problems with regard to this matter. Best,[redacted]uSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I never received my phone back, when I called before the [redacted] I was put on hold for so long I decided to call back later, I made sure I reset the phone before I shipped it so I have no idea how any "activation locks" happen after, This was a nice way to lose a expensive phone, create a lpt of stress and in the end lose my phone and get nothing in return.... Oh the comments I will post on EVERY review board I can find about this scam so you will lose buisness I know if I read negative reviews I would go to a "safer" website... I will shed light on your company's poor customer service and you will lose a lot more then 90$, just goes to show you must research the website before you make any kind of transaction with them I learned my lesson and will now teach thousands others to avoid your scam hope it was worth it.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, I'm sorry to hear that [redacted] hasn't received her payment yet. Our records show that [redacted] sold an iPod Nano to one of our buyers, XTechGear back in June. Check # [redacted] was issued on 6/*/15. A replacement check, # [redacted] was issued on 8/**/15. If [redacted] would be kind enough to confirm her...

mailing address, I would be happy to contact her buyer on her behalf and have them issue a third check. I look forward to your response. 
Best,
[redacted]
Director of Customer Experience
uSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 Since it is close to the deadline that willautomatically close my case without my action, I am unfortunately going to haveto reject the response from USell.  In their response to my complaint, USELL did not include a proposed resolution –only a promise to get back to me at a later time.  The individual who responded to the complaintstated that "As soon as I have a response from the inspection team, I willfollow up on this complaint with next steps to rectify the situation."  That is the last contact I’ve had from USell.I also must reject theirresponse because it includes misinformation. The representative from USell stated that "I also reviewed thecorrespondence exchanged between our support staff and [redacted] and it appears to have been handled correctly." Thisstatement is not accurate as none of my emails concerning this issue havereceived a response. I check my spam folder regularly so I know that anyresponses were not misdirected there. I have attached these emails.Thank you,[redacted]

Hello, we are very sorry to hear that [redacted] has had such a disappointing experience selling her device to SellAtlas. I can certainly understand the frustration. As her advocate, I reached out to [redacted]'s buyer about this, and they have in fact agreed to issue payment in the amount of $54.00. The request has been queued and according to them, the check will be issued today. We hope this is a satisfactory resolution, but please let us know if you need anything else. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, thank you for the opportunity to address this complaint. This particular matter is quite complicated. Marine created two orders: Order [redacted] to sell a Samsung Galaxy S II SGH-I777 to Early Upgrade and Order [redacted] to sell a Samsung Galaxy S III SGH-I747 ([redacted])...

through Managed by uSell. It appears that both phones were sent to Early Upgrade. Early Upgrade processed their order, then forwarded the other phone to the Managed by uSell processing facility. The phone received was actually a Samsung Galaxy S III SCH-I535, which had a lower value. A revised offer was sent to Marine on January ** and she accepted it that same day. The check was issued on February *, so if it hasn't been received yet, she should get it shortly. If there are any other questions or concerns, plese let me know and I'll be happy to help. Best,[redacted]uSell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I did as I was told and placed the iPhone in the shipping wrap and place in my mailbox. But never received payment I feel scammed
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]