uShip, Inc.

Had a sca. Uship driver steal my stuff. I reported to FBI and local police. I also reached p
Out to CEO Matt. I am furious. Over 10k lost. Total i[censored].

Complaint: [redacted] I am rejecting this response because: All I hear is excusesI have tried everything in my power to locate the providercontacting U-Ship which was no help by social media I should not be having to explain every detail of my life in order for U-ship to assist in this problem Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:UShip has failed to help resolve the matter they keep making excuses about the situation instead of refunding my money that I paidIt Is obvious they are not willing to resolving the matter so what is going to happen with my money they are holding?They also claimed the were refunding other money for UShip charges and that never happened Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The lady at the company kept changing her story why the car sat in New YorkFirst it was due to the weather, then the price kept going up, then she couldn't find a driver, then she said they needed a full truck to come this farShe went on to say things were delayed because her father was diagnosed with cancer last night, broke down on the phone and has used profanity in conversationShe further states the car was to be picked up on January but in a text message dated 16, she stated I needed to sign a contract before she could dispatch a truckDoesn't make sense that she arranged pick up of the car without the contract she demanded be signed firstI could not get a direct answer from her re price or where I had to meet the driver since he won't drive on two-lane roadsI offered to meet the driver so he wouldn't have to get off the interstate, in Billings, MT., which would take over miles off of his haul Common sense says this has shady written all over it Regards, [redacted] ***

The customer is currently engaged in an on going email chain with a support agent and the customer's service providerPlease understand that there are limits to what uShip can do in this situationOur job is to help facilitate communication between you and your provideruShip must remain neutral in situations like this as we were not present when the damage took placeThe options that remain are to continue working with the provider to see if they will provide for the damages, see if the provide is willing to forfeit payment or reduce the payment code, or take the issue to a legal levelPlease communicate your desired option with the support agent via the email chain you are involved in

We have been working with [redacted] on this disputeWe are definitely answering his emails and doing everything we can to help himThis is not a closed case

We definitely understand why Mr [redacted] is upsetBeing told you owe more money than you thought you would is always frustratingAttached is the re-weigh certificate provided by Central Transport which shows a significant difference in weight from what Mr [redacted] listed ( [redacted] )Mr [redacted] was informed of the additional charges and had the chance to fight them prior to his card being chargedWe understand that he missed the email but we do have to follow a timely processAs our rep informed Mr [redacted] , uShip does not profit off the additional charges in any wayEven so, we offered to put a $credit on his uShip account to which he replied, "Really???? The content of the messages is ambiguous to you??? This is not over, by far...you people infuriate me, your $credit towards my next shipment will best be utilized in some oriface where the sun seldom shines...it's principle now all principal!" Since we understand that Mr [redacted] does not wish to use this credit, we are taking a hit ourselves and refunding him $

This is is horrible situation and there is no denying thatHowever, we have explained to [redacted] many times that we do not pre-qualify service providers who use our siteWe state this plainly in our User AgreementThey are not on our payrollWe do not employ a single transporterWe're simply a website where people can transact with eachotherTherefore, we do not have personal information such as a copy of a driver's license, especially in the case where the person that physically transported the animals is not the person that the customer booked with on our siteWe agree that the transporter owes [redacted] for the loss of her pet, but he was a member of our site, not our employeeHe has been suspended from any further use of uShip and we've given [redacted] every bit of information that we haveWe cannot assist in retrieving a leash when the transporter will not communicate with usWe do not have possession of the item and never didWe do have the uShip Guarantee which allows a payout of up to $This has been paid out to [redacted] , and we have refunded her everything she paid through uShip so we are also at a loss in this situationAs much as we hate to come to this, at this point, there is nothing further that uShip can do

Complaint: [redacted] I am rejecting this response because: the carrier did not preform the services paid forNot only was the piece damaged he did not preform the blanket wrapped service according to uship policiesHe was belligerent to my customer and myself being extremely unprofessional Regards, [redacted]

Our customer support staff is currently trying to get into contact with the service providerWe encourage the customer to report the item has stolen with the police if they feel they need to escalate this issueIn regards to payment, the customer booked the shipment for $At this time, the fees of $and $have been refundedthe remaining $are due to the service provider for deliveryWe have a process in place to assist the customer with this cost, but we need to follow those steps as the item might still be delivered

We have attached the ticket that details our written correspondence with the customerAs with most companies, we do have a process that must be followed in order for a customer to complete a cancellation and receive a refundThis process has been clearly detailed for Mr [redacted] and he has been informed that we will certainly process a refund for him once the process has been completedWe cannot do so while a chargeback is in play thoughHe has also been informed of thisHe must close out his chargeback so that we can take the steps to process his refundHe is welcome to continue to work with *** throughout the process

I spoke with the customer via email and further explained our stanceI understood there was some confusion in that the only fees associated with a shipping customer is the auction service fee, which is displayed on the bid and at check outThe service provider's fees are the concern of that company and no one elseBecause this confusion created a poor experience, I offered the customer a refund of the auction service fee of $The customer accepted our offer and the refund has been completed

[redacted] contacted us via email over a year ago (6/8/2014)We replied stating that we can contact the provider on her behalf and she never respondedA year is quite a long time to go without any contact on a damages claim, but our offer stands: we're happy to reach out to the transporter she worked withShe can contact us at [redacted] @uship.com if she'd like us to do so

Complaint: [redacted] I am rejecting this response because:It does not provide the resolution identified in the Revdex.com complaintI responded to their customer service agents several times in DETAILED answers that took more than an hour to compileI did that months agoAnd I did that yet again recentlyI do not have an hour to spend on uShip every single dayI, as a customer, obviously agree with all the terms & conditions on their website I should not be treated any differently than any other customer and I don't have to send additional letters or agreement arrangements Regards, [redacted] ***

From: [redacted] Sent: Monday, April 27, 4:PM To: [redacted] Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] Hey [redacted] , Thanks for forwarding Mr***’s responseHere is our response: Mr [redacted] still has not replied to our last email and we most certainly did not ask permission to charge his new card for the previous transaction amount [redacted] wrote, “However, if there is another chargeback opened on your account, you will risk permanent suspension from uShip and may be debited the amount in which you chargeback for.” We do need him to agree to the policies specified in that email in order to reinstate his accountHe will need to reply in writing to *** Thanks! __________________________________ [redacted] – Community & Member Support ***@uShip.com uShip.com - the online shipping marketplace

Complaint: [redacted] The claim and resolution center is absolutely useless [redacted] who is in charge of resolving this claim doesn't respond/established anythingThis is the same resolution center that [redacted] posted that she be Florida on thursday and friday and request additional $Only the next day to repost @ 8:that she had been at the location at 7:and no one is there so she leaving Florida and keeping the dog.(knowing quite well place open 9) and lied about her paypal accountShe even rename my dog during his early boarding (even though his shipment title has his name as bronco) I have yet received a response on any of those or any other issue from ushipAll uship basically trying to say is don't communicate To Revdex.com about this situation just go talk to [redacted] (who is the most uncooperative and untrusted person I came in contact with)they are not resolving anythingWhen you want resolve the issue establish what both parties seeking to resolve and their options.I recently told uship that they could contact [redacted] (especially when [redacted] told me she pay me $for the dog and I replied to her I am not selling my dog for $when I paid $for him) and explain to her that they want to resolve this matter quickly and don't let her book anymore shipping until it is resolveIts amazing they continue to even let her ship after I presented them proof of her scamming meHow in the world you expect the carrier (***berly) to resolve the issue quuckly when you don't question her on the claims I made, you continue to let her ship You block my account (suspend) so I can't leave a feedback for herAnd she still have the dogSo what she get to loseUship is only concern with the carrier's side of the issue It's clear that there is favoritism towards the carrier ( [redacted] ) so if I could see it so could sheI was lulled into a sense of security that uship claim to have guaranteed I am rejecting this response because: Regards, [redacted]

CT will not accept a dispute for a shipment being late because the shipment’s transit time were not guaranteed They do not offer a guaranteed shipping time, only an estimate CT advised [redacted] to dispute the portion of the charge that is paid to uShip since they do not offer this guarantee on their service Had [redacted] selected a transportation service provider that offered a guarantee on delivery times we would gladly assist with disputing the charges that come through our end to that independent entity, which is a common courtesy we provide for those bookings

Complaint: [redacted] I am rejecting this response because:Despite repeated claims by Uship that they are refunding my payments, I have only received $but I paid $124.99.Uship has insisted I file a police reportSince I am in Florida, the local authorities have refused to accept a report and have told me I must file the police report at place of origin: New JerseyI plan on going back to NJ at the end of the month, at which time, the report will be filed Regards, [redacted]

During a routine account review, our Trust & Safety team discovered that Mr***'s account was linked to a user that we had to permanently ban from our site due to multiple violations of our User AgreementThe team is certain of the connection, and the reason is proprietary information due to security risksWe will not be considering this account for reinstatement

Complaint: [redacted] I am rejecting this response because:You quoted these shipments so you knew that they were scheduled for same dayYou cannot suddenly change your quote after I paidThis seems like a scam Regards, [redacted]