uShip, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meWhat are my optionsSo am I understanding that they have no part in this and do not have these people in their employment *** *** and or *** *** at Uship Petcarrierten how is there address being used without them being aware Sorry I am unsatisfied with the informationI have reported
Regards,
*** ***

Complaint: ***
I am rejecting this response because:According to Uship website, under http://www.uship.com/***"If your items are damaged, lost or stolen in transit, and you are unable to collect on a claim filed through uShip Cargo Insurance or your service provider’s insurance, uShip will compensate you up to $500."I do not need only the shipping cost refunded, I need the hood cost refundedIts not my fault that Uship partnered with a very unreliable company, I trusted Uship, not *** *** and I need the hood money back550$
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Again in major disagreement with the inaccurate statements made by uship in an effort to avoid the truth I have messages asking the driver if he had cargo insurance and he told me it had full coverage along with it being posted on your websiteAllowing him to falsely advertise , no effort was made to sell me insurance because it was falsely advertised on your website I also have tons of evidence that the oven was destroyed before even arriving to my residence that I would be happy to share I paid 2,because I had full belief that my investment would be insured if something like this happenedSo what uship is saying is the following If your product breaks or had any type of damages they can't make the driver provide insurance There telling me to go after the guy which would cost me more money rather then taking full responsibility Horrible experience no one should ever have them ship something valuable because if anything happens to your product your alone For the record I have proof of everything including in accurate statements made by ushipAlso for the record I have not received a penny from uship

Complaint: ***
I am rejecting this response because: the contracted part is ot cummunicating
Regards,
*** ***

The customer was attempting to have a vehicle moved from NY to MontanaThe shipment was booked on 1/The broker that was selected by the customer input the following conditions in their bid: "Pick up within days of bookingDeliverying within days of pick up."Unfortunately the recent
snow storms in the North East have delayed most major shipping routesEven though we are still within the time frame agreed to, the broker could not find a carrier due to the poor weather and the customer wanted to cancelOur system offers a 90% instant refund and an optional 10% credit in the even that customer wishes to relist and find another providerIt is clear the customer does not want to relist so I have refunded the remaining 10% as of 1/At this time, the customer has been refunded in full for the cancelled shipment

The customer created a few saved searches that automatically send information to the email address on file that matches the search criteriaWe now see that there is an issue that saved searches still send even though an account was closedOur development team is working on a fix nowWe have
deleted the saved searches and deleted the customer's email from our system so he should no longer be receiving emailsWe apologize for the inconvenienceThe customer can reach out to our support staff at *** if they have any questions as this issue has been resolved

We're very sorry to hear that the item was received damaged.However, it's certainly not true that Mr*** was told that we “can donothing” for himThe rep that responded to his email simply stated that hewould have to file through the transporter that shipped his item and told himto let her
know if the transporter is unresponsiveWe never heard back It is true that the third party insurance policy availablefor purchase carries a $deductible for this commodity type, so it was notviableOur guarantee specifically states that we will pay out up to $tocompensate for damages if our Fraud Prevention Guidelines are followedAs Mr***quoted, the guarantee also states that we’ll pay out up to $if the customeris “unable to collect on a claim filed through uShip Cargo Insurance or yourservice provider’s insurance.” The customer is welcome to file a claim throughthe Ship with Confidence Guarantee, but he must first attempt to work this outwith his chosen providerWe have no indication at this time that he has or hasnot contacted the transporter to inform him of the damages With regard to Mr***’s request for a refund, this is impossibleas those funds were released to the transporter upon delivery as they shouldhave been because services were renderedIf Mr*** needs assistance working with the transporter to get this resolved, he may respond back to ***

We do not have a resolution and we are still working with the customer on thisThe support specialist that Ms*** has been working with is off on Mondays and Tuesdays which is why she hasn't heard from him this weekFirst and foremost, our main concern was making sure that Tempe made it homeIt sounds like she was well on her way on Friday and we are so relieved to hear that.Regardless, because we know this has been a terrible experience, we have refunded the customer in full - no need for the Guarantee processingIf there's anything else we can do, Ms*** is welcome to let *** or anyone else on our support staff know

The carrier has made 3+ attempts to deliver to animal to the portUnfortunately there has not been someone at the port to take the animal from herThe carrier has been extremely communicative and is doing everything in her power to complete this shipment but need the right information from the
customer's end to make it happenIn regards to payment, the customer's total payment to have the animal delivered was $I understand that this has not been the smoothest process, so we are willing to refund this amountAny other payments that have been made were made outside of uShip and therefore we have no control overThe refund will take 1-business days to process

The refund was processed and left our account on ThursdayWe do consider this matter closed at this time

Complaint: ***
I am rejecting this response because:
Regarding Complaint #*** This has not been resolved I sent the business the requested information showing the damage marked on the BOL and have heard nothing in response*** *** **

uShip is a neutral market placeThat means the service provider’s that use uShip to find loads do not work for uShip in anywayThe customer notified our Customer Support staff about the issue on Friday 8/He said “My vehicle was damaged in shippingI am working with the carrier on resolution,
but I am unhappy with the service and am requesting a refund for shipping.” Based off of that information, our customer support representative assumed he did not need assistance with their service providerWe then refunded all of the customer’s Auction Service fee of $as of 8/It can take 1-business days for their bank to process the refundThe remaining portion of the customer’s payments were released to their service provideruShip is unable to refund this portion as it is out of our handsWe will have a member of our staff reach out to the customer to help him with the issues with the service provider

Complaint: ***
I am rejecting this response because: I spoke with the individual listing the auction and he states that he did not change anything on the auction or make any modifications to the price as Uship claims
Regards,
*** ***

The customer did not purchase insurance at the time of check out through uShip.comTherefore they were unable to file a claim through the 3rd party insurance company we offer, and the customer will have to work directly with their service providerThe customer was able to file a claim through the
service provider he selected, UPSPer the customer, UPS paid $We were able to confirm the claim was paid out, but not how much, with UPS

Complaint: ***
I am rejecting this response because:
I have submitted the guarantee application this morning as requested

In our last correspondence with the customer and his transporter, the transporter stated he would be willing to work with the customer if he could get an official estimateThe customer replied on 4/that he would get an estimateWe have not received any further communication from the customerIf the customer was able to obtain an estimate for the damages, uShip is happy to establish communication with the transporter

Complaint: ***
I am rejecting this response because:as before you are not answering to the fact that the shipment was week lateyou keep saying that you're a marketplace and is not responsible for late deliveriesfinei called CT and they advised to dispute a charge since it was that late, however when I tried to ask you to do that, you refusedi cannot dispute the charge with them directly as they haven't billed me directly, they billed your companyand your company did nothing to protect me as a consumerto give an example, if you list smth as an "orange" you can't sell me "apples" saying it is what it is and it's not guaranteedeven CT customer service told me to dispute the charge as it was late, now your company is refusing to do thati paid for a day transit not week transityou're completely avoiding this issue and addresses an additional charges insteadwhy should I pay additional charges when the first charge should be disputed??
Regards,
*** ***

Our records show phone call that was answered by our staffWe did not receive any emails from this individualThe emails and calls he is referring to were most likely to the carrier he selectedWe assisted the customer in contacting the carrier he selected but were not able to get into touch
with themWe set him up for a cancellation and he has been refunded in fullThis appears to be a case where a customer feels that uShip and the carriers and brokers that use our platform are the sameThe service providers that use our platform do not work for uShip in any wayWe are simply a market place that offers a place for shipping customers to find providers

Complaint: ***
I am rejecting this response because: I have sent two emails to set up transport for the dog and will not discuss money until I know the puppy is alive and with other transporterThe guarantee on the website says nothing about having to negotiate with someone who did not do what they were paid to doOnce I know either way, if they puppy passed away or she makes it to my parents I will take further action
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like a coupon ID for future reference I will inform my client I don't expect anymore mix ups now that everything has been documentated
Regards,
*** ***