uShip, Inc.

Here is the update for the Northrup complaint: As of Monday 4/17, the customer is still working with our support staffThe latest email from the customer let us know that he filed an insurance claim and his claim is pendingJohn was refunded in full from uShip as of 4/

Complaint: [redacted] I am rejecting this response because:USHIP itself allows type of business model : Carrier and Broker, if we do not fit for that type of business model then they should not falsely advertise that they take Freigtht Forwarders/Broker and if they are then they have no say .we are registered as Broker which allows us to choose any carrier required to fulfill the shipment for our customerUSHIP has declare on their policies that they are neutral party to communicate and will not influence or resolve any disputeout of shipments booked we had only complains, they state several, Coming back to he statement saying that we charged twice is incorrect , No Customer has ever paid a second time where the shipment was paid,(if USHIP has an proof of this please submit because there is none) if a billing error appeared from UPS and fedex is because initially the customer did not use our contracted label for the shipment, therefore UPS took the shipment as if shipper shipped it, however the billing issue got resolved when we told UPS that the shipment was prepaid by our accountThey are using their ultimate clause because they don't want to upset customers and dont want their fraudulent business practice to come outBecause when customer tries to complain USHIP or hold USHIP responsible, they dont banned the customer but rather the Service provider!i would like to continue with this and make sure that future businesses and customer are not trap in this, we as freight broker and transporter invest $$ with licensees and permits where in one shot because USHIP feels like close accounts because they do not want to loose the money.I will bring this to legal if required and will surely make sure that their stories goes on media and newspaper where I have some known people in the industry that will ensure that this is brought to light The customer was removed from our platform due to the multiple issues their business model causedThe customer passed shipments to FedEx/UPS to complete after the customer paid for the shipment when it was bookedFedEx/UPS hold the customer's item until the customer pays them which means the customer had to pay twiceuShip reserves the right to suspend or remove any user from our platform at any timeUltimately we feel that their business model does not work for our platform Regards, [redacted] ***

We are very to hear about Mr***'s experience with [redacted] One of our Commercial Account Specialists did reply to Mr [redacted] just some minutes ago with the following: Hi [redacted] ,Thank you for the emailI apologize for how this situation has been handledIt has recently come to our attention that [redacted] is no longer in business at allIt seems that the way your damage claim was handled was indicative of a larger problem within their companyI've just requested that your shipping costs ($86.74) be refunded back to the card you used to book your shipmentFor more information on our Ship With Confidence guarantee, please click herePlease be sure to read through the entire page to make sure that you qualify for the offer.Should you choose to ship again, I would highly suggest purchasing additional cargo insurance at checkoutIt can protect you from having to deal with the carrier's time-consuming insurance payout processPlease feel free to contact me with any questions.Best regards, [redacted] *The last time we heard from the customer was back in December when he was communicating with ***Soon after, [redacted] left the company which explains why he became unresponsiveAs the above email states, [redacted] appears to have gone out of business [redacted] has submitted for the customer's refund of funds paid to uShip, and we do have a guarantee that he is welcome to apply for [redacted] included a link to the instructions and stipulations as wellAgain we are very sorry about the way this all played outThere were special circumstances (company going out of business and rep no longer working for uShip) that caused the delaysMr [redacted] should move forward with applying for our guarantee and he can work directly with [redacted] if he needs any assistance

Our policy states that if the customer wants a full refund after a completed cancellation, they simply need to contact us after the cancellation is completedThe customer contacted our staff on 1/4/in regards to this issueThe remaining portion of $was refunded on 1/4/It can take the bank 1-business days to process the refund

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have tried reaching out to their customer service support team many times and they have failed to resolve this matter They ignore the majority of the emails or they make excuses but never resolve anything

uShip is a neutral market place where shipping customers can find service providers to ship their itemsThe service providers that use our platform to find shipments do not work for uShip in any wayThe shipping customer accepted a bid from a broker [redacted] Since the broker does not work for uShip, uShip cannot guarantee the pick up/delivery dates entered by the brokerOur policy states that as long as the shipment has not been picked up, either party can cancel the booking for a full refundThe broker [redacted] could not find a carrier that could accommodate the limousineThe shipment was cancelled and the customer was issued a full refund The customer has worked with our staff to get the listing relisted in hopes of finding another shipping option

The remaining credit was refunded on 1/16/It may take 1-business days for the bank to process the refundAs for the value associated with the payment code, uShip must follow procedure to ensure that the shipment is deliveredIf the customer wishes to file a police report, we encourage them to contact the police in the location the item was picked up

Our Trust and Safety department has determined that this account is not eligible for reinstatement due to a violation of rulesOur User Agreement states that uShip reserves the right to suspend any account at any time

[redacted] has been working with our support team to get the puppy to her final destinationThere was also mention of a partial refund for the partial transport from Pennsylvania to Ohio, but we have not heard back from either party ( [redacted] or [redacted] , the transporter) regarding what they feel might be a fair amountWe cannot decide on the customer's or transporter's behalf what an appropriate amount for a refund would beThis is something both parties must agree toOnce we have an agreed upon amount, we can make changes within our system to ensure [redacted] gets paid the adjusted amount and [redacted] is refunded the restWe suggest that [redacted] continues to work with our support staff and [redacted] to reach this agreement so that we can take appropriate action on our sideTo be clear, "services not rendered" does not apply in this case because, while the shipment was not completed in full, services were in fact rendered by way of the fact that the transporter picked up and transported Tempe from one point to another

Complaint: [redacted] I am rejecting this response because: Regardless of who gave the quotes, they were given and my purchase was completed based on themYou cannot change this after the fact Regards, [redacted]

We are in no way attempting to not contact the service providerWe are simply confused as to why the customer waited over a year to reach back outWe will be contacting the customer for more detail todayRealistically, with the time passed, there is little chance for resolution between the customer and the transporter, but we will do everything we can to open up communication

Complaint: [redacted] I am rejecting this response because:Uships rating system does not reflect the true satisfaction of its users, cannot be relied upon, and therefore is advertising People use Uship because they want to use a carrier that is vetted by Uship as per the users recommendations Their rating system does not reflect the negative experiences that I have had I am concerned about their lack of response trying to get the carrier that promised delivery to perform as required Instead of making the carrier honor the agreement, they say I should cancel This is not an acceptable response As my situation stands I have contracted with Uship (they took my money, not the carrier) in exchange for a service but they have not performed as advertised They say I should terminate my agreement with them but I want them to honor the agreement This is not a reputable response to a problem Regards, [redacted]

The customer did not specify inside delivery when he booked the transport with R + L CarriersThe receiver requested this service and apparently did not check with the sender (Mr [redacted] )R + L performed this service and charged as suchuShip only passes through the additional charges for the additional services provided by the carrier (R + L)Our support team did request for the charge to be removed, but it is ultimately up to the carrier that provided the serviceR + L did deny any request for a refundUnfortunately, this is between Mr [redacted] , the receiver (unknown to uShip) and R + L at this pointWe cannot refund money that was paid to another party (R + L)

uShip charges fess to the shipping customers and the service providers for using our platformThe fee charged to service providers is their responsibility and not the customersFor example, if uShip charged every service provider $to use our platform, these companies would add $to their bid in order to cover their costsThe fee that we charge service providers is their cost of doing business on our siteThe provider decided to pass that cost onto the customerThe providers that operate on uShip do not work for uShip in anyway, therefore we have no control how they operateIf the customer is not satisfied with the cost, they can cancel as long as the item has not been picked up for a full refund

Complaint: [redacted] I am rejecting this response because: There is a service charge for services not rendered and the amount quoted by the shipper has changed due to their mistake I am not asking for them to pay the shipper I am asking that the fee's be waived to lack of communication and as for my customer he would not be part of Uship if it wasn't for me I need these items gone two weeks ago and it seems to be paused due to lack of communication Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The service was never performed and the service provider fraudulently represented that services would be providedUship is the merchant and is legally responsible for the actions of its service providersThis is the lawA sale completed using fraudulent misrepresentations is fraudAs the merchant, it makes no difference whether or not Uship made said representationsThey are the legally responsible partyThe merchant is also rejecting any financial responsibility for damagesIn this case, damages exceed $over and above the fraudulent transactionThis business needs to stop these fraudulent practices immediately and refer to the Texas Business and Commerce Code, Title 2, Chapter SecDECEPTIVE ADVERTISING(a) No person may disseminate a statement he knows materially misrepresents the cost or character of tangible personal property, a security, service, or anything he may offer for the purpose of(1) selling, contracting to sell, otherwise disposing of, or contracting to dispose of the tangible personal property, security, service, or anything he may offer; or(2) inducing a person to contract with regard to the tangible personal property, security, service, or anything he may offer.(b) No person may solicit advertising in the name of a club, association, or organization without the written permission of such club, association, or organization or distribute any publication purporting to represent officially a club, association, or organization without the written authority of or a contract with such club, association, or organization and without listing in such publication the complete name and address of the club, association, or organization endorsing it.(c) A person's proprietary mark appearing on or in a statement described in Subsection (a) of this section is prima facie evidence that the person disseminated the statement.(d) A person who violates a provision of Subsection (a) or (b) of this Section is guilty of a misdemeanor and upon conviction is punishable by a fine of not less than $nor more than $ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have no connection to any UShip member and have not ever had a UShip accountI do not understand this claim of a link to a band accountUShip has failed to make any contact with me to even discuss this issueI am being punished for a violation which I was not apart ofWhat has my company done in the past to cause this? I have never worked with UShip before my attempt to open my account less then hours ago Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is false [redacted] (carrier) had been at the location Once (the day after she pick up the dog) which was when the company told her to bring the dog on the Jan, because he has to be months old (born july 24, 2015).why would I not provide correct information to get my dog, who do think it will benefit /hurtI am the one paying the boarding fees to [redacted] (carrier) not vice versaHERE ARE THE REQUIREMENTS (NOTE I POSTED THIS INFORMATION TO [redacted] AND Uship)(a) The animal must be months of age or older.(b) The animal must be accompanied by a valid certificate which substantiatesthat it has been vaccinated against rabies within not less than one (1) month andnot more than ten (10) months prior to importation for the one (1) year vaccineOn jan 24, the dog will meet all requirements and would been able to shipped Here are detail accounts of [redacted] mistrust/Scams : Jan 8, [redacted] said that the breeder didnt provide her with the dog health certificate and he needs it before shipment day and requested that she will get it and I just refund her backBut her profile clearly states she will not pickup any animal without health certificatei even emailed [redacted] on the 3rd jan asking if the breeder give her the dog health certificate among other items she replied Yes: Jan 22, I bought dog food, pan, vitamins, shampoo thinking my dog coming early this week, only to have [redacted] requesting addtional funds to retrieve AKC papers from the breeder and it will take to twelve days to register him and stated that the company (Sonic Express) say they will not ship him without those papersI replied no he dont need those papers and I will call them, she said no she just came from the company hour agoI call the company the following week the manager told me that there is no such requirements and he doesnt even know what those papers are: Feb 10, [redacted] told uship that she doesnt know any [redacted] ( [redacted] ***) paypal account and she dont know where I got that info fromBut This is the same account I send all my funds towhy cant she provide proof of funds being received by me by another meansI posted a copy of her email [redacted] requesting that I send payments to [redacted] [redacted] replied thats not her email its [redacted] But [redacted] is the email that ask for uship payment code (i guess anyone could claim that code) it was also the same email that send a photo of my dog on pick up day: Feb 10, [redacted] posted (after constant complain from me to uship) that she will be in Florida thursday and fridayI posted ok I talked to the manager at Sonic Express (Shipping company) and he said whatever she has just bring him and I list his number for uship or [redacted] to call him to confirm (he said this because I explained to him that I need to get this dog because I believed she trying to thief him)i also posted that my mother (who also lives in The Bahamas) is traveling to florida for car parts and could get him or meet her there if be a problem (even though I knew for fact that [redacted] was the problem)On the next day (feb 11, @ 8:10a.m) [redacted] reported that she been at the shipping company from 7:am for an hour and no one is there so she is heading back to Georgia the dog is hers [redacted] knows quite well that The shipping company (sonic express) doesnt open until 9:which I posted to her round 8:and even told her this on the dog first day of pickup.she claims to been there mulitple times so how come she dont know thatalso how is that when I spoke to the employee (round 9:03) and ask if he seen [redacted] with a dog he had to go ask a customer who there if she is [redacted] who supposed to drop off a dog(its a small business one employee at front so how cant he identify her if she claims to have been there multiple timesshe claim she will be there thursday and friday and also has claim trying hard to deliver himso why on thursday when sun hasnt even fully set she wants to get out of florida like a wanted fugitiveheres why because she had never been in florida on that day she made it up (among other things) she deliberately said 7:because she knows the shipping company and my mother (she even avoid my mother calls) wont be there that time to give an account of her not actually being thereand same time denied receiving the $(by saying she dont know kanabiis paypal account) so she wont have to refund that backit was a double scam to keep the dog and the moneyUship is not only failing to take actions against this carrier ( [redacted] ***) but also failing to admitt that there is bad practices conducting from heri reported this on numerous occasions with strong evidence to [redacted] (mostly) VIP and Commercial Support Specialize [redacted] **- VIP and Commercial Support Specialist and wrote a letter [redacted] -SrTrust and Safety Specialist.I emailed my concerns to uship during the dogs early boarding period (mid Jan) To please help me with this situation with [redacted] ***i tried to even booked another transporter to pick up the animal from [redacted] but they bloked my accountI cried on the phone to [redacted] to please help me because [redacted] is trying to take my dog and all my fundsBut after all this I kept getting slow and sometimes no reponse (mainly none when I producing evidence of [redacted] Scams)I went far as even recently told uship on tuesday of March that I have found someone who lives in Alabama same state she is in and is willing to get the dog on wednesday March All uship done is block my account (I can't even leave a feedback on [redacted] ) I dont want funds for payments send to [redacted] (carrier)i am looking not for just my transport fee back, but also the money spend (even if it's a portion) on purchase of my dog ($1000) because this is a stolen propertyI could have had my dog on the Jan 24, but no [redacted] deliberately kept him (making up excuses) to demand more funds and boarding fees from me and uship done nothing about it [redacted] doesnt want to ship to the locationshe not sending the animal back to the breeder and she dont want anybody coming to pick up the dog so how else am I supposed to get my dog [redacted] has done nothing but lied and steal from me this whole processi am I have seen scammers they all over the internet but I never been in a situation with a company that is this bad at trying to take actions against someone who is commiting itthis is the worst experience I have been in my life and hopefully my lifetime Regards, [redacted]

The customer indicated in his listing (http://www.uship.com/ca/shipment/Golf-clubs-clothing-and-camping-gear/10519525/...⇄ that he was esimating the weight of his shipment and that it could weigh moreThe broker specified in his bid that there would additional charges should the shipment weight more than statedThe weigh document showing that the customer's shipment weighed triple what he stated is attachedIt is up to a customer to make sure their listing is accurate as this is what service providers use to calculate their bidsUnfortunately, there is nothing uShip can do in the case of a misrepresented shipment as the charges are fully justified

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]