uShip, Inc.

We understand that the customer is not satisfied with the broker, but the transaction has been canceled and uShip has refunded the customer everything she paid via uShip. If she is still needing assistance getting her vehicle to Montana, we're happy to help her relist the shipment and find a new transporter, but that is really all we can do at this point.

We suggest that Mr. [redacted] review the uShip User Agreement that he agreed to when he created his account. In particular, he should review sections 3 and 5 as they expressly release uShip from any of the claims he is making. Furthermore, a failed pickup does not constitute as fraud by either the transporter OR uShip. The transporter never had control of Mr. [redacted] funds - he was never paid and never accepted payment. And uShip didn't fail to communicate with with Mr. [redacted] or deliver his shipment as that would be impossible since that is not our role. uShip is not at all responsible for a difference in price for shipping costs and we will not be paying Mr. [redacted] anything in addition to a full refund of any monies paid through or to uShip as was promised in our initial contact.

Complaint: [redacted]
I am rejecting this response because: Credit for $24.99 has been received. Credit for other amount has not been received. Further, Local police will not accept complain. Complaint will have to be filed in New Jersey, the origin of the shipment. Carrier has told Uship a number of times that he will delivery the shipment but as of this day has not. Have filed the required documentation with uship to return the balance. They have not responded. Uship has alsop not agreed to return the value of the shipment. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It does not provide the resolution identified in the Revdex.com complaint. I responded to their customer service agents several times in DETAILED answers that took more than an hour to compile. I did that months ago. And I did that yet again recently. I do not have an hour to spend on uShip every single day. I, as a customer, obviously agree with all the terms & conditions on their website.  I should not be treated any differently than any other customer and I don't have to send additional letters or agreement arrangements.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The lady at the company kept changing her story why the car sat in New York. First it was due to the weather, then the price kept going up, then she couldn't find a driver, then she said they needed a full truck to come this far. She went on to say things were delayed because her father was diagnosed with cancer last night, broke down on the phone and has used profanity in conversation. She further states the car was to be picked up on January 29 but in a text message dated 1 26 16,  she stated I needed to sign a contract before she could dispatch a truck. Doesn't make sense that she arranged pick up of the car without the contract she demanded be signed first. I could not get a direct answer from her re price or where I had to meet the driver since he won't drive on two-lane roads. I offered to meet the driver so he wouldn't have to get off the interstate, in Billings, MT., which would take over 500 miles off of his haul.  Common sense says this has shady written all over it. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the carrier did not preform the services paid for. Not only was the piece damaged he did not preform the blanket wrapped service according to uship policies. He was belligerent to my customer and myself being extremely unprofessional 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:UShip has failed to help resolve the matter they keep making excuses about the situation instead of refunding my money that I paid. It Is obvious they are not willing to resolving the matter so what is going to happen with my money they are holding?They also claimed the were refunding other money for UShip charges and that never happened.
Regards,
[redacted]

As a neutral marketplace, uShip provides a platform for drivers and shipping customers to connect. Our feedback system allows for both parties to publicly rate the other party's service so that other customers can make informed decisions on who to work with in the future. We encourage the customer to reach out to [redacted] if there are any issues in which we can support them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]k

Complaint: [redacted]
I am rejecting this response because:You quoted these shipments so you knew that they were scheduled for same day. You cannot suddenly change your quote after I paid. This seems like a scam.
Regards,
[redacted]

The customer contacted us saying that he was getting ready to accept a bid and that he had a credit. Our rep explained that the credit would be applied when he accepted the bid. He never requested a refund. I see that he did not accept a new bid, so we are happy to get him that refund. All he had to...

was ask!

Our Trust and Safety department has determined that this account is not eligible for reinstatement due to a violation of rules. Our User Agreement states that uShip reserves the right to suspend any account at any time.

Complaint: [redacted]
I am rejecting this response because: The service was never performed and the service provider fraudulently represented that services would be provided. Uship is the merchant and is legally responsible for the actions of its service providers. This is the law. A sale completed using fraudulent misrepresentations is fraud. As the merchant, it makes no difference whether or not Uship made said representations. They are the legally responsible party. The merchant is also rejecting any financial responsibility for damages. In this case, damages exceed $800.00 over and above the fraudulent transaction. This business needs to stop these fraudulent practices immediately and refer to the Texas Business and Commerce Code, Title 2, Chapter 17. Sec. 17.12. DECEPTIVE ADVERTISING. (a) No person may disseminate a statement he knows materially misrepresents the cost or character of tangible personal property, a security, service, or anything he may offer for the purpose of(1) selling, contracting to sell, otherwise disposing of, or contracting to dispose of the tangible personal property, security, service, or anything he may offer; or(2) inducing a person to contract with regard to the tangible personal property, security, service, or anything he may offer.(b) No person may solicit advertising in the name of a club, association, or organization without the written permission of such club, association, or organization or distribute any publication purporting to represent officially a club, association, or organization without the written authority of or a contract with such club, association, or organization and without listing in such publication the complete name and address of the club, association, or organization endorsing it.(c) A person's proprietary mark appearing on or in a statement described in Subsection (a) of this section is prima facie evidence that the person disseminated the statement.(d) A person who violates a provision of Subsection (a) or (b) of this Section is guilty of a misdemeanor and upon conviction is punishable by a fine of not less than $10 nor more than $200.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the email I received back from uship stated that my email had been received and that I would be contacted by their staff. I have done due diligence attempting to find the transporter with no help from uship. I have reached out to them and as soon as I rated the service all of my information for the account disappeared. The need to take responsibility and make right what was done. I have pics that was sent to the transporter and uship has done nothing to help.
Regards,
[redacted]

I spoke with the customer via email and further explained our stance. I understood there was some confusion in that the only fees associated with a shipping customer is the auction service fee, which is displayed on the bid and at check out. The service provider's fees are the concern of that company and no one else. Because this confusion created a poor experience, I offered the customer a refund of the auction service fee of $161.99. The customer accepted our offer and the refund has been completed.

We have attached the ticket that details our written correspondence with the customer. As with most companies, we do have a process that must be followed in order for a customer to complete a cancellation and receive a refund. This process has been clearly detailed for Mr. [redacted]. and he has been...

informed that we will certainly process a refund for him once the process has been completed. We cannot do so while a chargeback is in play though. He has also been informed of this. He must close out his chargeback so that we can take the normal steps to process his refund. He is welcome to continue to work with [redacted] throughout the process.

uShip is a neutral market place where shipping customers can find service providers to ship their items. The service providers that use our platform to find shipments do not work for uShip in any way. The shipping customer accepted a bid from a broker [redacted]. Since the broker does not work for...

uShip, uShip cannot guarantee the pick up/delivery dates entered by the broker. Our policy states that as long as the shipment has not been picked up, either party can cancel the booking for a full refund. The broker [redacted] could not find a carrier that could accommodate the limousine. The shipment was cancelled and the customer was issued a full refund.  The customer has worked with our staff to get the listing relisted in hopes of finding another shipping option.

During a routine account review, our Trust & Safety team discovered that Mr. [redacted]'s account was linked to a user that we had to permanently ban from our site due to multiple violations of our User Agreement. The team is certain of the connection, and the reason is proprietary information due to...

security risks. We will not be considering this account for reinstatement.

Complaint: [redacted]
I am rejecting this response because:USHIP itself allows 2 type of business model : 1 Carrier and 1 Broker,  if we do not fit for that type of business model then they should not falsely advertise that they take Freigtht Forwarders/Broker  and if they are then they have no say .we are registered as Broker which allows us to choose any carrier required to fulfill the shipment for our customer. USHIP has declare on their policies that they are neutral party to communicate and will not influence or resolve any dispute. out of 200 shipments booked we had only 2 complains, they state several, Coming back to he statement saying that we charged twice is incorrect , No Customer has ever paid a second time where the shipment was paid,(if USHIP has an proof of this please submit because there is none) if a billing error appeared from UPS and fedex is because initially the customer did not use our contracted label for the shipment, therefore UPS took the shipment as if shipper shipped it, however the billing issue got resolved when we told UPS that the shipment was prepaid by our account. They are using their ultimate clause because they don't want to upset customers and dont want their false fraudulent business practice to come out. Because when customer tries to complain USHIP or hold USHIP responsible, they dont banned the customer but rather the Service provider!i would like to continue with this and make sure that future businesses and customer are not trap in this, we as freight broker and transporter invest $$ with licensees and permits where in one shot because USHIP feels like close accounts because they do not want to loose the money.I will bring this to legal if required and will surely make sure that their stories goes on media and newspaper where I have some known people in the industry that will ensure that this is brought to light.   The customer was removed from our platform due to the multiple issues their business model caused. The customer passed shipments to FedEx/UPS to complete after the customer paid for the shipment when it was booked. FedEx/UPS hold the customer's item until the customer pays them which means the customer had to pay twice. uShip reserves the right to suspend or remove any user from our platform at any time. Ultimately we feel that their business model does not work for our platform.
Regards,
[redacted]

Complaint: [redacted]
 The claim and resolution center is absolutely useless. [redacted] who is in charge of resolving this claim doesn't respond/established anything. This is the same resolution center that [redacted] posted that she be Florida on thursday and friday and request additional $200. Only the next day to repost @ 8:00 that she had been at the location at 7:00 and no one is there so she leaving Florida and keeping the dog.(knowing quite well place open 9) and lied about her paypal account. She even rename my dog during his early boarding (even though his shipment title has his name as bronco) I have yet received a response on any of those or any other issue from uship. All uship basically trying to say is don't communicate To Revdex.com about this situation just go talk to [redacted] (who is the most uncooperative and untrusted person I came in contact with). they are not resolving anything. When you want resolve the issue establish what both parties seeking to resolve and their options.I recently told uship that they could contact [redacted] (especially when [redacted] told me she pay me $350 for the dog and I replied to her I am not selling my dog for $350 when I paid $1000 for him) and explain to her that they want to resolve this matter quickly and don't let her book anymore shipping until it is resolve. Its amazing they continue to even let her ship after I presented them proof of her scamming me. How in the world you expect the carrier ([redacted]berly) to resolve the issue quuckly when you don't question her on the claims I made, you continue to let her ship You block my account (suspend) so I can't leave a feedback for her. And she still have the dog. So what she get to lose. Uship is only concern with the carrier's side of the issue It's clear that there is favoritism towards the carrier ([redacted]) so if I could see it so could she. I was lulled into a false sense of security that uship claim to have guaranteed.
I am rejecting this response because:
Regards,
[redacted]